QuickBooks Online

QuickBooks Online

Spend less time bookkeeping and more time growing your business when you organise your finances with QuickBooks Online from Singtel. This secure, web-based, formula-free accounting solution is so easy to use that you don’t need to be an accounting expert. Designed for SMEs in Singapore, QuickBooks Online lets you stay on top of your finances anytime, anywhere.


  • Faster, more accurate billing and payment tracking
  • Profit & loss, cash flow and balance sheet reports at the click of a button
  • Customer data at a glance
  • Access anytime, anywhere
  • Free support and updates with no hidden costs

Exclusive Workshop

We have specially designed EXCLUSIVE EVENT with essential tips on using QuickBooks Online and how it can help you save time on accounting so that you can focus on growing your business!

BlackBerry Enterprise and Solutions

This is a centralised email re-director solution that mobilises your email, enterprise applications and back-end systems

  • A single, open platform for end-to-end wireless connectivity
  • End-to-end encryption ensures corporate emails are protected with the highest security
  • Supports major email applications
  • Scalable from a minimum of 30 users up to a maximum of 2,000 users
BlackBerry Internet Service

This is a service that comes with every BlackBerry® smartphone that is activated with a Singtel data plan.

  • Allows access to up to 10 corporate and personal email accounts, plus an optional BlackBerry® email address that comes with your BlackBerry® smartphone
  • Enables web surfing and instant messaging on your BlackBerry® smartphone just as you would on your desktop browser
  • Lets you access your calendar, address book, task list and memo pad information and easily import contacts from your existing desktop organiser software to your BlackBerry® smartphone

BlackBerry Professional Software

This is a software solution that provides advanced security and administration features.

  • Supports major email applications
  • Software can be installed on existing email server, without the need for additional server hardware
  • Easy installation and management
  • Can be deployed for up to 29 users
Sales Hotline
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Price Plans

QuickBooks Online

QuickBooks Online Simple Start $15.90 per month
QuickBooks Online Essentials $29.90 per month
QuickBooks Online Plus $39.90 per year

QuickBooks Online

  QuickBooks Online Simple Start $15.90 per month
  QuickBooks Online Essentials $29.90 per month
  QuickBooks Online Plus $39.90 per month

Enjoy tax deduction/allowances at 400% on up to $400,000 of your expenditure per year on selected activities*

*Applicable for purchase of cloud computing standalone plans. To find out more about the IRAS Productivity and Innovation Credit (PIC) scheme, visit www.IRAS.gov.sg/irashome/PICredit.aspx.



QuickBooks Online (Essentials and Plus standalone plans) is one of the software listed under iSPRINT (Packaged Solutions).
SMEs can claim up to 70% of the qualifying costs, capped at $2000 for the purchase of the first packaged solution (listed) under each solution category. 

For customers who want to apply for iSPRINT grant, please call 1800-BUY-SAAS (1800-289-7227) to find out more and sign up. 
For customers who do not wish to apply for iSPRINT grant, you can continue to sign up online.    


How does QuickBooks Online Work

1. What is QuickBooks Online?

QuickBooks Online is an easy-to-use online accounting and bookkeeping software designed for small and medium enterprises (SMEs). It helps you organise your finances and comply with managerial accounting standards. Since this is an online accounting tool, there is no need to install any software on your computer. All your financial data is kept securely on our servers rather than on your computer. This means that you can access your data from anywhere, anytime and even if your computer is damaged, lost, or stolen, your data is safe and secure.

2. Can QuickBooks Online connect with my bank so I can reconcile my bank account?

The QuickBooks Online Product Development Team is currently working to have that option included.

3. Can I import transactions?

QuickBooks Online can import only Customer Lists from Excel or Outlook. You need to transfer your transactions manually.

4. Can QuickBooks Online interact with my Excel records (import/export)?

Currently, QuickBooks Online can accept only imported customer lists. However, you can export your financial data to Excel in the form of reports that QuickBooks Online creates for you.

5. Can I set different access level for different users?

Yes, you can. Administrator can assign different levels of access levels according to the each user's role. User roles range from Accountant with full access to users with only reports access.

6. Can QuickBooks Online personalise invoices?

QuickBooks Online can personalise invoices. It also provides tips on personalising sales forms.

7. Does QuickBooks Online have the ability to drill down to individual transactions from the reports?

Yes, QuickBooks Online has the ability to drill down from reports to specific transactions.

8. Am I able to easily see what I owe my customers and what I owe my suppliers?

Yes, all QuickBooks Online plans offer that report. The Essentials and Plus versions go beyond this with the Company Snapshot report, which can show you exactly how your company is doing in a single screen.

9. Can I print cheques from QuickBooks Online?

QuickBooks Online keeps track of all your bank transactions. However, due to security reasons, it does not allow printing of cheques.

10. Is there a way for me to transfer funds from one account to another?

QuickBooks Online has the capacity to let you transfer funds from one account to another. You have several options on how to accomplish the transfer.

11. Do I need my accountant to do all the transaction entries in QuickBooks Online?

You can authorise anyone you prefer to do the transaction entries in QuickBooks Online.


Signing Up and Getting Started


12. How do I sign up?

QuickBooks Online is a solution offered by Singtel. To sign up, you can:
* Call our Sales hotline at 1800-SME 1111 (1800 – 763 1111) from 8am – 6pm (Mon – Fri).
* Visit Business@Singtel Shop Comcentre from 10am – 9pm (Mon – Sat) or 11am – 8pm (Sun/PH).
* If you are an existing myBusiness user, simply logon to mybusiness.singtel.com purchase online.

13. Do I need a lot of training to use QuickBooks Online?

We designed QuickBooks Online to be as easy to use as possible. You do not need to know accounting. If you know how to write cheques, create and send invoices, and file your bills, you will know how to use QuickBooks Online. To help, we offer easy instructions and simple, recognisable forms so you can quickly and confidently be up and running. We also provide training support.

14. Which version of QuickBooks Online should I go for? Simple Start, Essentials or Plus?

This would depend on your company's needs.  QuickBooks Online Simple Start is ideal for start-ups, freelancers and home businesses. QuickBooks Online Essentials is great for established businesses as it can generate quotations, automatically create GST returns and offers more than 40 reports. QuickBooks Online Plus is perfect for busy finance departments as it can build budgets and monitor performance.

15. How long does it take to set up QuickBooks Online?

The setup usually takes less than ten minutes. We would require a little information about you and your business.

16. How do I pay?

Since QuickBooks Online is offered by Singtel, you do not have to make any new payment arrangements. Your QuickBooks Online subscription will feature as an additional line item in your monthly Singtel bill and you can continue paying for your Singtel services (now including your QuickBooks Online subscription) using your existing payment modes.

17. What is included in the subscription?

QuickBooks Online includes: Full use of the features of the particular version of QuickBooks Online (Simple Start, Essentials or Plus), automatic upgrades to your selected version at no extra cost, secure storage of your data, and telephone support at no extra cost.

18. Is there a minimum contract for QuickBooks Online?

Yes, there will be a minimum contract period of 12 months.

19. Do I need to pay for additional users?

There are 3 different QuickBooks Online plans you can select from to suit your business needs. We offer licenses in quantities of 2, 4 and 6 for Simple Start, Essentials and Plus respectively.

20. How much does the support plan cost?

Support for QuickBooks Online is included in your subscription, simply call Singtel at 1606 option 2 (available from 9 am to 11 pm on weekdays and 9 am to 9 pm on weekends.)


Security and Data Storage

21. Where does QuickBooks Online store my company's financial data?

We store your data on our secure servers. They are kept locked up tight in a very safe location. When you log in to QuickBooks Online, the data is transferred across the internet and displayed on your computer. All your financial details are scrambled with encryption while stored on our servers, and when transferred over the internet. This means that even if someone did manage to intercept the data, they would not be able to make sense of it.

22. How do you ensure my financial data is kept safe?

We operate a similar level of security to online banks. For instance:
- All data is scrambled using strong encryption when it is stored. This means the data cannot be read unless you know the password to decrypt it;
- Data is also encrypted before it is sent across the internet. This ensures that even if someone intercepts it, they would not be able to understand it;
- The servers where your data are kept is in a secure location. They are protected by firewalls and intrusion detection systems.

23. Do you share my company's figures with anybody?

Absolutely not. In fact, our systems do not even let us see the password you use to access your data.

24. How often is my business data backed up?

Every two hours. Backups are performed automatically, without interrupting your work. They are kept in separate, secure locations. We will always have a safe copy of your data, even in the unlikely event of something goes wrong with our systems.

25. Is it safe to access my data across the internet?

Yes. We scramble all data using encryption, so nobody can understand it when it is sent across the Internet - even if they do manage to intercept it. We use the same type and strength of encryption as most online banks (128-bit SSL).

26. Can I export my data from QuickBooks Online?

Although the data is stored on our servers, it belongs to you. You can save your reports as Excel spreadsheet files. Most other accounting systems can open this type of file.

27. What happens if my Internet access is down?

If your Internet connection at your current location is down you would not be able to access QuickBooks Online. But, you can still access your books from any computer with an Internet connection.

Using QuickBooks Online

28. How do I start using QuickBooks Online?

To start using QuickBooks Online, login via https://mybusiness.singtel.com/ and launch ONEOffice Application.

29. Who should I contact when I encountered problems on my QuickBooks Online Application?

Please call 1606 option 2 (available from 9 am to 11 pm on weekdays and 9 am to 9 pm on weekends) or email  techsme@singtel.com

30. How do I sign up for QuickBooks Online training workshop?

If you are already an existing user of QuickBooks Online you will need to login to myBusiness portal, mouse over ‘more’ and click on ‘training’ to register.

If you are new to QuickBooks Online and wish to find out more, you may register here.

31. Is there a limit in the number of sign up per Company?

No, however the reservation of seats is based on a first-come-first serve basis.

32. Where is the venue for the training workshop?

The training will be conducted at:

Singtel Business Solutions Centre
31 Exeter Road, #02-00, Comcentre, Singapore 239732
(Nearest train station: Somerset Station MRT station)

33. Who should I contact if I want to change the date of the workshop?

You can email to mybusiness@singtel.com to change the date of your workshop.

34. How would I know if my registration for the workshop has been confirmed?

You will receive a registration confirmation via email.



35. Is QuickBooks listed under iSPRINT (Packaged Solutions)? Am I eligible for the grant?

QuickBooks Online (Essentials and Plus standalone plans) is one of the software listed under iSPRINT (Packaged Solutions). SMEs can claim up to 70% of the qualifying costs, capped at $2000 for the purchase of the first packaged solution (listed) under each solution category.

For customers who want to apply for iSPRINT grant, please call 1800-BUY-SAAS (1800-289-7227) to find out more and sign up.