Contact Us

Virtual agent avatar
Hi I'm Shirley

Ask me your question about Consumer mobile, broadband, TV and billing.

Ask me your question about Consumer mobile, broadband, TV and billing.

Top 5 Questions
Select how you will like to contact us. Or select your Singtel corporate area of interest.

Share your thoughts about our services

We are here to help. Find answers to your questions on our Support section.

If you can’t find the answer to your question or have any feedback, reach out to us by completing the form below.

All fields are mandatory unless otherwise stated.

Consumer    Business
Existing        New

Allowed File Type: "jpg, jpeg, gif, png, pdf, doc, docx, xls, xlsx, ppt, pptx"; File size < 2 MB.

We are here to help. Find answers to your questions on our Support section.

If you can’t find the answer to your question or have any feedback, call us on our hotlines.

Singapore Telecommunications Limited
Address: 31 Exeter Road Comcentre #01-00, Singapore 239732

Contact Information
Tel: 1688 (please select the option for billing)
From overseas: +65 6235 1688 (number changed as at 9 October 2009)
Mon-Sat: 8am - 6pm
Sun & Public Holidays: Closed
Sales Hotline
Tel: 1800 - 763 (SME) 1111
Call from overseas : +65 6763 1111
Mon - Fri : 8.30am - 5.30pm
Sat, Sun & Public Holidays: Closed
Post Sales and General Enquiries
Tel: 1606
Call from overseas : +65 6221 1606
Mon-Fri : 8am - 6pm Sat: 8am - 2pm
Sun & Public Holidays: Closed
Local Directory Assistance (chargeable service)
Tel: 100
Mon-Sun & Public Holidays: 24 hours
Charges
Call from a Singtel telephone line: $0.64 per number.
Call from Singtel Mobile: $0.75 per number
Call from hi!Card: $0.75 per call
International Call Assistance (chargeable service)
Tel: 104 (24 hours)
Mon-Sun & Public Holidays: 24 hours
Charges
$0.64 per general or basic enquiry
$4.82 per listed overseas number
Home Fixed Line
Tel: 1688
From overseas: +65 6235 1688 (number changed as at 23 Oct 09)
Mon-Sat: 8am - 6pm
Sun & Public Holidays: Closed
Business Fixed Line
Tel: 1606
Call from overseas : +65 6796 1606
Mon - Fri : 8am - 6pm
Sat: 8am - 2pm
Sun & Public Holidays : Closed
OneSolution
Tel: 1688
Mon - Fri : 9am - 6pm
Sat, Sun & Public Holidays : Closed
PhoneNet Helpdesk (Business)
Tel: 1800 838 3347
WorldConference Helpdesk (24x7)
Tel: 1800 532 1188
Telephone Fault Reporting
Tel: 1608
Mon-Sun, including Public Holidays: 24 hours
IDD 001, v019, BudgetCall 013
Tel: 104
Mon-Sun, including Public Holidays: 24 hours
Fax Plus 012
Tel: 1800 838 3555
Fax: 6733 3036
Mon-Fri: 8.30am - 6pm
International Calling Card
ICC, Singtel Hello! Card, Singtel World Card
Tel: 1800 838 3322
Fax: 6735 6331
Mon-Sun, including Public Holidays: 24 hours
Hi!Card & Prepaid Broadband on Mobile
Tel: 1800 482 2800
From overseas: +65 64822800
Hi!Card
Mon-Sun, including Public Holidays: 8am - 10pm
Prepaid Broadband on Mobile
Mon-Sun, including Public Holidays: 8am - 10pm
Looking for quick answers?
Check out FAQs and Technical Self-Help at:
General and Technical Enquiries
Tel: 1688
From overseas: +65 6235 1688

Operating Hours
Available Mon-Sun (including PH):
  • General Enquiries: 8am - 10pm
  • Technical Assistance: 24hrs
Looking for quick answers?
Check out FAQS and Technical Self-Help at Singtel TV.
Consumer General and Technical Enquiries
Tel: 1688
From overseas: +65 6235 1688

Operating Hours
General Enquiries
Mon-Sun (including Public Holiday), 8am - 10pm

Technical Assistance
Mon-Sun (including Public Holiday), 24 hours
Business General and Technical Enquiries
Tel:1606
From overseas: +65 6221 1606

Operating Hours
General Enquiries
Mon-Fri: 8am - 6pm
Sat: 8am - 2pm

Technical Assistance
Mon-Fri: 8am-2am
Sat, Sun and Public Holiday: 9am-2am
SingNet Business Broadband (ADSL), eVolve Fibre Broadband
Fault Reporting
Tel: 1606 -> Select Language -> Option 2 -> Option 2 -> Option 2
Call from overseas : +65 6796 1606+65 6796 1606
Mon-Sun, including public holidays: 24hrs
SingNet Corporate Internet Services including eLite, DSL static IP, Ethernet, EVPL and MetroEthernet Access
Fault Reporting
Tel: 1800 - 472 25801800 - 472 2580
Call from overseas : +65 6472 2580+65 6472 2580
Mon-Sun, including Public Holidays: 24hrs
myBusiness Services (SaaS)
Check out the self-help here
myBusiness Help Centre

Buy SaaS Enquiries
Tel: 1800-289-7227
Mon-Fri: 9am – 5pm
Sat, Sun & Public Holidays: Closed

Technical Enquiries
From Singapore: 1606
From Overseas: +65 6221 1606+65 6221 1606
Step 1: Hold for English or Press 1 for Mandarin
Step 2: Press 2 for Technical Assistance
Step 3: Press 5 for Singtel myBusiness & SaaS Apps
Support Hours
Monday to Friday: 8am to 7pm
Saturday: 8am to 6pm
Sunday & Public Holidays: Closed
General Enquiries
Tel: 1688
From overseas: +65 6235 1688 (number changed as at 27 October 2009)
Mon-Sun, including Public Holidays: 8am to 12midnight

Mobile Technical Support
Get quick answer at Mobile Device Help
Postpaid Mobile (Business)
Tel 1606, Mon-Fri: 8.30am - 6pm
Corporate Mobile enquiry - 1800 733 7788 (+65 6221 1606 for calling from overseas)
Blackberry
Corporate Mobile Enquiry - 1800 538 5056
Mon-Sun, including Public Holidays: 24 hours
Main line: +65 6838 3388
Main fax: +65 6732 8428
Mon-Fri: 8.30am - 6pm
Sat, Sun & Public Holidays: Closed
Tel: 6734 1330
From overseas: +65 6734 1330
Mon-Fri: 9am - 6pm
Sat, Sun & Public Holidays: Closed

     We are here to help on Twitter www.twitter.com/singtelsupport
     You can contact our Support Team https://twitter.com/SingtelSupport/lists/singtel-customer-care/members
     We are here to help on Facebook www.facebook.com/singtel
     Ask the Singtel Online Community http://community.singtel.com