M2M – Connect. Control. Converge.All around the world, interactions through connected devices are changing the way we live, work and play. Over the next few years, the potential of machine-to-machine (M2M) applications will put it at the forefront of operational technology as businesses and organisations start using it to recalibrate their operations and market response, giving them greater control of the ins and outs of their businesses. Machines will remotely monitor statuses, diagnose problems and initiate solutions. No longer will vital equipment remain out of order, as real-time information is used to improve critical business operations.Improved capabilities and coverage of wireless networks, and the accelerating adoption of IT systems throughout the world, are creating a revolution in the way connected devices are used for business operations. This is a wave upon which M2M will become available to more and more organisations in the industrialised world, bringing about a greater convergence in how things are run in the future of smart technology.
What is M2M?
![]() Machine-to-machine (M2M) is used to describe the automated exchange of information between terminal equipment, such as machines, vehicles and a central control centre.
The Uses of M2M
![]() M2M technology is being used to enable smart devices in many different fields and industries, including consumer electronics, healthcare, logistics, security and others.
Why SingTel M2M?
![]() As an M2M provider of choice, SingTel M2M offers several key benefits -- faster to-market speed, best visibility and control, and a global gateway to Asia.
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What is M2M?Machine-to-machine (M2M) is used to describe the automated exchange of information between terminal equipment, such as machines, vehicles and a central control centre. M2M allows machines to exchange information without the manual assistance of humans.Today, the expansion of wireless networks around the world makes it possible for remote data acquisition and control through M2M to be available to a larger audience than previously possible, using wireless wide area network technologies such as GSM/GPRS/EDGE, WCDMA/HSPA and CDMA. This is aided by the movement within the telemetry industry to expand the uses of remote data acquisition. Factors to Consider
![]() When choosing an M2M provider, there are some factors you will need to consider, which will help to determine how well the provider can serve your business needs.
Why SingTel M2M?
![]() As an M2M provider of choice, SingTel M2M offers several key benefits -- faster to-market speed, best visibility and control, and a global gateway to Asia.
SingTel M2M Features
![]() SingTel M2M offers unique features that will enable you to cost-effectively manage your M2M deployments, such as automated provisioning, real-time diagnostics, APIs, custom alerts, and more.
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The Uses of M2MClick on the industry to find out more
Automotive
With superior coverage in Asia, SingTel M2M offers you real-time control over costs and equipment in half the time.
The direction towards intelligent cars and transport systems utilising M2M technology is shaping the future of how we drive, what we do on the roads and the safety of road travel.M2M is being used by car manufacturers to enhance safety and functionality in vehicles with complete in-built systems. Remote diagnostics can alert drivers and solution centres to possible problems and solutions. M2M communication between vehicles and road infrastructure, together with traffic news, helps drivers with navigation by informing them about collisions, project road signs and warnings. On a macro level, M2M applications have also been used to reduce traffic congestion and carbon emissions. Monitoring and predicting traffic movements are areas that can be explored with M2M technology. Consumer Electronics
With superior coverage in Asia, SingTel M2M offers you real-time control over costs and device in half the time.
Consumer devices employing M2M solutions are already ubiquitous. This rapidly growing sector is set to become more significant as consumers begin to find devices without M2M capabilities to be increasingly unimaginable.The use of M2M in the consumer device sector has flourished with increased wireless connectivity. E-readers, connected digital frames, personal navigation devices and gaming consoles are just some of the consumer electronics that are anchored in M2M technology. With new, creatively envisioned business models, M2M can offer integrated solutions into consumer devices and enable businesses to relate directly with end-users. While addressing the needs of device manufacturers to manage costs and processes effectively through better information and control, M2M solutions possess the potential to further and dramatically change the field of consumer electronics and end-user experience. Healthcare
With superior coverage in Asia, SingTel M2M offers you real-time control over costs and device in half the time.
M2M in healthcare is rapidly developing. Medical information transmitted in real time through M2M technology helps to relieve demands on healthcare professionals and increase industry efficiency and response times.The potential of M2M in the healthcare industry is rapidly being discovered and explored. Rising demand in patient care has placed increasingly heavy responsibility and pressure on medical staff. Nearly a billion people worldwide suffer from chronic illnesses that require continuous monitoring. The healthcare industry will need to find better ways to reach and treat patients, and M2M technology is one of the ways to achieve just that. Remote monitoring devices can allow doctors and caregivers to keep track of the health of patients who are not in the hospital or within their sight. Common conditions that are increasingly being monitored while patients are at home include irregular heartbeats (cardiac arrhythmia), high blood pressure, glucose levels of diabetic patients and blood lipid levels. Medical staff can be alerted to changes in their patient's health and provide treatment quickly when necessary. M2M technology can also be used to monitor medication uptake by patients or when a prescription is due to run out. Click here to view other healthcare solutions. Logistics and Transportation
With superior coverage in Asia, SingTel M2M offers you real-time control over costs and fleet in half the time.
The use of M2M for transport operations and logistics tracking is fast becoming a necessary component for companies to stay ahead through real-time control over resources and freight movements.Smart devices are being used in fleet management to gain greater visibility and control over businesses. M2M applications enable the tracking of vehicles and cargo containers to collect data on locations, driving speeds, fuel consumption, temperature and humidity, delivery progress and more to ensure more efficient logistics management and goods delivery. With more digested information and greater control, better resource management, operations and cost efficiency are eminently possible, delivering a competitive edge to businesses utilising M2M technology. Click here to view other logistics and transportation solutions. Point-of-Sale (PoS)
With superior coverage in Asia, SingTel M2M offers you real-time control over costs and device in half the time.
M2M at Point-of-Sale is becoming more common with the rise of wireless technology. It can be used to support secure, real-time payments and transactions, and provide retailers with real-time visibility into their inventory.Point-of-Sale M2M applications are used by consumers every day when they make payment by credit or debit cards, or use an automated teller machine (ATM) or a ticketing machine. The retail sector increasingly uses wireless technology to enable sale transactions. Banks use M2M technology to keep track of remote wireless financial transactions at retail outlets and ATMs. M2M can also be used in vending machines to track purchases and relay information for better supply chain management. Wireless PoS solutions can also include value-added customer applications, such as self-service solutions; secure, real-time payments and transactions; and customer profiling. Security
With superior coverage in Asia, SingTel M2M offers you real-time control over costs and equipment in half the time.
Security enhancements with M2M enable alerts and alarms to be triggered and security actions to be initiated to ensure the protection of homes, workplaces and warehouses.Remote surveillance and access to control systems, alarms and security response, motion detectors and lighting are some ways M2M is already being used by the security industry. As wireless communications and M2M technology develop, further enhancements to efficient and cost-effective means of monitoring intrusion and ensuring security are to be expected. Smart Metering and Utilities
With superior coverage in Asia, SingTel M2M offers you real-time control over costs and equipment in half the time.
Smart metering is widely regarded as a core element of future energy infrastructure. M2M capabilities in utilities provision will be key in improving efficiency, preventing losses, saving energy and upgrading overall market performance.Advanced utility meters using M2M can automatically collect data about energy supply and usage for monitoring and billing by utilities companies. Intelligent grid management and smart meters can improve the efficiency and reliability of energy distribution. It helps companies and customers to gain better visibility over energy usage and spending, and to provide service in the event of outage, thereby facilitating customer relationship management and demand-side management. Buildings and businesses can also monitor and control their energy use and their building’s energy performance, managing the heating, air conditioning and lighting automatically with M2M applications. |
Automotive
Consumer Electronics
Healthcare
Logistics & Transportation
Point-of-Sale (PoS)
Security
Smart Metering & Utilties
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Factors to ConsiderWhen choosing an M2M provider, some factors you will need to consider include:
Experience in ICT provision
Is the provider experienced in providing products, services and solutions for end-to-end managed mobility? Experienced ICT providers can more efficiently move into M2M provision as an extension of their existing market advantage.
Existing network presence
Does the provider have network presence and partnerships with mobile operators in overseas markets? Existing partnerships and network presence will ensure ease and speed for your entry into new markets.
Global proximity
Does the provider have country-specific expertise and an established global network of offices that can support and facilitate your entry and expansion into new markets?
Speed of delivery
How fast can the provider deliver your M2M platform and connectivity? Faster delivery means you can expect improved operations for your enterprise in a shorter time.
Point of contact
Can the provider be a single point of contact for your all your M2M needs anywhere in the world? This will ensure hassle-free coordination of IT resources and connectivity requirements for your M2M projects. Why SingTel M2M?
![]() As an M2M provider of choice, SingTel M2M offers several key benefits -- faster to-market speed, best visibility and control, and a global gateway to Asia.
SingTel M2M Features
![]() SingTel M2M offers unique features that will enable you to cost-effectively manage your M2M deployments, such as automated provisioning, real-time diagnostics, APIs, custom alerts, and more.
Why SingTel M2M?As an M2M provider of choice, SingTel M2M offers several key benefits.
Faster to-market speed
SingTel M2M brings you end-to-end information control from your connected devices at a faster speed, so you can reach new markets quickly and easily. Customer can expect to onboard the M2M service in just 30 days. This means improved operations on the ground are possible in double-quick time!
Best visibility and control
Superior performance requires visibility and control over costs and operations that allow you to manage costs and improve operations throughout your entire business. SingTel M2M provides the best M2M platforms and user experience for enterprise-level solutions, equipping you with the ability to view connection status, monitor service costs, automate processes and manage devices from any location. With powerful diagnostics and customer support tools, automated alerts, and SIM-provisioning management, you can address customer needs and queries and take corrective actions swiftly.
Global gateway to Asia
SingTel M2M also brings with it SingTel's strong partnership with mobile operators in the region. This regional presence means you do not have to re-design your product or M2M application whenever you enter into a new Asian market. You can use the same platform and environment, which translates to cost reduction, faster to-market speed and scalability to strengthen margins and outpace competitors.
SingTel M2M, a powerful SIM-management platform, took centre stage at a talk show featuring an exciting line-up of speakers who shared their insights on M2M and how the platform allows enhanced control and visibility of connected devices businesses. Catch highlights of the event in this video clip and share in the excitement expressed by participants of the event at Drama Centre on 21 July 2011.
Factors to Consider
![]() When choosing an M2M provider, there are some factors you will need to consider, which will help to determine how well the provider can serve your business needs.
SingTel M2M Features
![]() SingTel M2M offers unique features that will enable you to cost-effectively manage your M2M deployments, such as automated provisioning, real-time diagnostics, APIs, custom alerts, and more.
SingTel M2M FeaturesSingTel M2M empowers you in the management of SIM cards embedded in the equipment/devices for your customers. This platform offers unique features that enable you to cost-effectively manage your M2M deployments.
Automated Provisioning
Activation of services using SingTel M2M is instant and occurs automatically when the end customer powers on the device. And that's when the billing starts. This feature also allows you to remotely activate SIM state changes – Test Ready, Inventory, Activation Ready, Activated, and more.
Real-Time Diagnostics
Identify, diagnose and resolve issues quickly without the need to pick up the phone. SingTel M2M brings you real-time diagnostic tests that help you to immediately spot potential causes of operational hiccups, whether they arise from network, hardware or application issues.
Automation APIs
With Automation APIs, you can access your M2M data from our control centre using your existing systems. This greater ease of access to data, such as billing information, up-to-minute usage information, SMS management and more, gives you automated and immediate visibility and control, empowering you to provide better customer response and improve management decision-making.
Custom Alerts
A fully configurable alert engine can keep you apprised of the things that matter most to your business. You will be notified of any activity before it becomes a problem. The platform therefore gives you this important tool to address problems immediately.
Management Rules
You can set the Management Rules for your M2M platform, defining the activities you would like to monitor (such as data usage, SMS activity, SIM state change, etc.) and what actions to take when these activities are triggered (such as sending an automatic notification to an end user, changing a communication plan, initiating an API call, etc.). The platform then automatically executes the processes you have set, each and every time the specified activities occur. Such automation of your operational processes helps you to manage SIMs and control costs, so you can effectively scale your business without a lot of effort or resources.
Analytics Reports
SingTel M2M uses data captured from your devices to perform real-time analysis, churning out reports and providing insights that can help you to optimise business management to eliminate extraneous costs and increase revenue.
Invoices & Plans
SingTel helps you to maximise your revenue with competitive plans for each of the demographic audiences you serve. We provide extraordinary flexibility and choices to allow you to design the rate plans most suited to your business and customers.
Inventory Management
Real-time snapshots of activities within your business allow for better inventory management. Information you can receive in real-time include:
Customer Self-Service
SingTel M2M allows you to create self-service functions for your customers, thereby reducing operational costs. You can also control what each customer sees or does by creating personalised views for designated customers or groups of customers with Customer Self-Service. Why SingTel M2M?
![]() As an M2M provider of choice, SingTel M2M offers several key benefits -- faster to-market speed, best visibility and control, and a global gateway to Asia.
Factors to Consider
![]() When choosing an M2M provider, there are some factors you will need to consider, which will help to determine how well the provider can serve your business needs.
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Factors to Consider
Why SingTel M2M?
SingTel M2M Features
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Get in Touch with Us
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