SingTel M2M empowers you in the management of SIM cards embedded in the equipment/devices for your customers. This platform offers unique features that enable you to cost-effectively manage your M2M deployments.
Automated Provisioning
Activation of services using SingTel M2M is instant and occurs automatically when the end customer powers on the device. And that's when the billing starts. This feature also allows you to remotely activate SIM state changes – Test Ready, Inventory, Activation Ready, Activated, and more.
Real-Time Diagnostics
Identify, diagnose and resolve issues quickly without the need to pick up the phone. SingTel M2M brings you real-time diagnostic tests that help you to immediately spot potential causes of operational hiccups, whether they arise from network, hardware or application issues.
Automation APIs
With Automation APIs, you can access your M2M data from our control centre using your existing systems. This greater ease of access to data, such as billing information, up-to-minute usage information, SMS management and more, gives you automated and immediate visibility and control, empowering you to provide better customer response and improve management decision-making.
Custom Alerts
A fully configurable alert engine can keep you apprised of the things that matter most to your business. You will be notified of any activity before it becomes a problem. The platform therefore gives you this important tool to address problems immediately.
Management Rules
You can set the Management Rules for your M2M platform, defining the activities you would like to monitor (such as data usage, SMS activity, SIM state change, etc.) and what actions to take when these activities are triggered (such as sending an automatic notification to an end user, changing a communication plan, initiating an API call, etc.). The platform then automatically executes the processes you have set, each and every time the specified activities occur. Such automation of your operational processes helps you to manage SIMs and control costs, so you can effectively scale your business with little effort and resources.
Analytics Reports
SingTel M2M uses data captured from your devices to perform real-time analysis, churning out reports and providing insights that can help you to optimise business management to eliminate extraneous costs and increase revenue.
Invoices & Plans
SingTel helps you to maximise your revenue with competitive plans for each of the demographic audiences you serve. We provide extraordinary flexibility and choices to allow you to design the rate plans most suited to your business and customers.
Inventory Management
Real-time snapshots of activities within your business allow for better inventory management. Information you can receive in real-time include:
- Month-to-date data consumption by your customers, updated at the close of every session;
- Devices that are in session at the current moment;
- Assigned rate plans;
- SIM states, such as Test Ready, Inventory, Activated and more; and
- Custom information important to your business, such as customer name, device model number, and more. This list of information is fully customisable to fit your business needs.
Customer Self-Service
SingTel M2M allows you to create self-service functions for your customers, thereby reducing operational costs. You can also control what each customer sees or does by creating personalised views for designated customers or groups of customers with Customer Self-Service.
