SingTel PowerON Desktop Backup - Large Enterprise | Products | Managed Services | Hosting

EXPAN Online Backup

SingTel PowerON Desktop Backup
– keeping your files SAFE (Secure All Files Easily)

SingTel PowerON Desktop Backup provides an easy-to-use, fully automated and secure Internet-based online backup solution to protect your data from accidental deletion or hardware failure. With unlimited storage, you can back up all your irreplaceable files. Powered by F-secure, with the patent-pending SmartBackup™ technology, the backup process is optimized, making sure that your most important files are always backed up, while still preserving your valuable network resources.

Through an intuitive web portal you can access and optionally share your important data with any device, anywhere. The built-in security ensures that all your files are always protected, while in transit and when stored on our servers.

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Protection For Your Irreplaceable Data

	Easy and effortless to use Fully automated and always on backup mode with minimal user interaction
	Intelligent backup Automatically selects your most important files and backs them up first
	Custom Configurations Choose bandwidth usage and backup speeds, create custom backup sets or identify what file types should be backed up
	Easy recovery of original files Go back in time and recover older versions of your files - up to 5 versions of a single file
	Easy sharing of files Unlimited and easy sharing of large files
	Recovery of deleted files Locally deleted files remain in the backup for up to 45 days
	Automatic or scheduled backups Choice of automatic backups to run while your computer is idle or schedule backups to be executed daily, weekly, or monthly
	Auto-update of Client Client software is automatically updated, to ensure you always enjoy the latest version

Frequently Asked Questions

Before Installation

Does the SingTel PowerON Desktop Backup program work if I have other backup programs on my computer?
Yes, the program works even though you have other online backup programs on your computer.

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Are two online backup programs better than one?
Not necessarily. One online backup program should be enough for keeping your files safe. If you have more than one backup program on your computer, backing up files may take a longer time.

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What is the difference between the SingTel PowerON Desktop Backup program and its web access?
By using the SingTel PowerON Desktop Backup program, you can back up and restore the files on your computer. Through the web interface, you can view and download the backed up files by using any computer, as well as share files with others. However, you cannot back up any files through the web interface.

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Which operating systems does the SingTel PowerON Desktop Backup program support?
The program supports the following operating systems:
• Microsoft Windows XP 32-bit: Home, Professional (SP3 or newer)
• Microsoft Windows Vista 32-bit and 64-bit (all editions and service packs)
• Microsoft Windows 7 32-bit and 64-bit (all editions)computer
• Mac OS X 10.4 Tiger
• Mac OS X 10.5 Leopard
• Mac OS X 10.6 Snow Leopard
• Mac OS X 10.7 Lion

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What are the minimum system specs and browsers required to run SingTel PowerON Desktop Backup?

Your computer must have one of the following operating systems:
• Microsoft Windows XP 32-bit: Home, Professional (SP3 or newer)
• Microsoft Windows Vista 32-bit and 64-bit (all editions and service packs)
• Microsoft Windows 7 32-bit and 64-bit (all editions)
• Mac OS X 10.4 Tiger
• Mac OS X 10.5 Leopard
• Mac OS X 10.6 Snow Leopard
• Mac OS X 10.7 Lion

For other requirements, see the following table:

Operating System	Component	Requirements (Minimum and Recommended)
Microsoft Windows XP (SP3 or newer)	Processor	1 GHz or higher
	Memory	512 MB or more
	Display	16-bit (65000 colors or more)
	Disk space	500 MB of free hard disk space. Additional space for backing up large files.
	Internet connection	Required for backing up files. Recommended: Broadband Internet connection with at least 192 kbit/s of upload capacity.
Microsoft Windows Vista (all versions) and Windows 7	Processor	1.8 GHz 32-bit or 64-bit
	Memory	1 GB
	Display	16-bit (65000 colors or more)
	Disk space	500 MB of free hard disk space. Additional space for backing up large files.
	Internet connection	Required for backing up files. Recommended: Broadband Internet connection with at least 192 kbit/s of upload capacity.
All operating systems	Fully supported browsers for using the web access	Microsoft Internet Explorer Mozilla Firefox Safari Chrome To make sure that all the functionalities work properly in the web interface, we recommend using one of the fully supported browsers.

How can I check which version of the Windows operating system I have?
To check the version of your Windows operating system, do as follows:

1. In Windows XP:
   • Click Start.
   • Click Control Panel.
   • Double-click System.

2. In Windows Vista:
   • Click the Start button.
   • Click Control Panel.
   • Click System and Maintenance.
   • Click System.

3. In Windows 7:
   • Click the Start button.
   • Click Control Panel.
   • Click System and Security.
   • Click System.
Yes. At the first time you enter the subscription key, you can set up the proxy settings to connect to the internet within the SingTel PowerON Desktop Backup program.

Installation

How do I start using the SingTel PowerON Desktop Backup service?
To start using the service, you need the following:

• Installation file for the SingTel PowerON Desktop Backup program
• Internet connection
• Valid subscription key
• Valid e-mail address to be used as a login name

After you have received the installation file from us, install the SingTel PowerON Desktop Backup program on your computer. If your computer has several user accounts, you need to log in as an administrator to install the program.

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How do I know that the SingTel PowerON Desktop Backup program is properly installed and the service is running?

In Windows, check the program icon in the system tray, at the bottom right corner of your screen. To open the SingTel PowerON Desktop Backup program, click the system tray icon or icon on the Start menu.

The following symbols show you the status of the program.

Status icons	Explanation
	Shows that the program is online and working without any problems. For example, the program is backing up your files.
	Shows status information. For example, the program is restoring your files.
	Indicates a non-critical error situation. For example, your subscription to the service is about to expire or your backup space is running low.
	Indicates a critical error state in the program. For example, your subscription to the service has expired or there is no network connection.
	Indicates an unknown status.
	Shows that the program is turned off or is not configured.

The product icon does not show on the system tray after installation (Windows). What should I do?
The icon should be located on your system tray, at the bottom right hand corner of your screen. You can see the program icon in the picture below.

1. If you still do not see the icon:
   • Click Start.
   • Select All Programs > SingTel PowerON Desktop Backup > SingTel PowerON Desktop Backup.
   • If the program is not shown in your All Programs menu, the program is not installed on your computer. In this case, please try reinstalling the program.

2. You can also try the following:
   • The icons may be hidden. Click the arrow button on the Windows system tray (next to the clock) to see the hidden icons.
   • Open Task Manager. Check that the SingTel PowerON Desktop Backup process is visible.

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Why does my Internet connection appear to be slower than before the installation?
The SingTel PowerON Desktop Backup service uses the bandwidth of your Internet connection. The first backup may take a long time, and temporarily slow down your Internet connection. However, the next backups are faster because only the changed files are backed up. The files are backed up in the background, and you may not even notice it.

In some cases, the upload speed (from your computer to the Internet) is significantly lower than your download speed (from the Internet to your computer). In these cases, backing up files may take longer.

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How do I uninstall the SingTel PowerON Desktop Backup program?
To uninstall the program:

1. In Windows XP
   • Click Start.
   • Click Control Panel.
   • Double-click Add or Remove Programs.
   •Scroll down the list until you see the SingTel PowerON Desktop Backup program, select it and click Remove.

2. In Windows Vista
   • Click the Start button.
   • Click Control Panel.
   • Click Programs.
   • Click Programs and Features.
   • Scroll down the list until you see the SingTel PowerON Desktop Backup program, and click Uninstall.

3. In Windows 7
   • Click the Start button.
   • Select Control Panel.
   • Select Programs and Features.
   • Scroll down the list until you see the SingTel PowerON Desktop Backup program, and click Uninstall.

Note: When your account is terminated, cannot access your backup or restore your files anymore.

Subscription and Registration

I have registered my subscription of the SingTel PowerON Desktop Backup program but cannot install it. Why?
Installation may fail if your Internet connection is not working properly, or you have entered an incorrect subscription key. Before trying to install the program again, check your Internet connection. Please contact our support if you want to check that your subscription key is correct.

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Can I give a copy of the SingTel PowerON Desktop Backup program to a friend?
No, the license is meant for use within your organization only.

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Can I install the SingTel PowerON Desktop Backup program on several computers?

Each subscription key only allows you to install the program on at most one (1) computer.

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I bought a computer. Do I need to register the SingTel PowerON Desktop Backup service again?
No, you do not need to register the service again. You can just reinstall the SingTel PowerON Desktop Backup program. However, you need to use the same subscription key (xxxx-xxxx-xxxx-xxxx-xxxx), e-mail address and password that you used during the first installation.

Note: If you install the SingTel PowerON Desktop Backup program on a new computer, you must delete the existing backup to be able to create a new one.

Backups

How many files can I back up?
The amount of files that you can back up depends on the SingTel PowerON Desktop Backup version that you have. If you have a SingTel PowerON Desktop Backup version with unlimited backup space, you can back up all the files on the hard drive of your computer. You can back up all supported file types regardless of the total number of the files.

If you have a SingTel PowerON Desktop Backup version with limited backup space, the amount of files that you can back up depends on the limit set by the version.

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I have a lot of files on my computer. How much time does it take to back them up?
When you start backing up your files for the first time, the backup speed is typically a couple of gigabytes per day. The backup speed may vary depending on the following:

   • What the upload speed of your Internet connection is;
   • How long you have the Internet connection open; and
   • Whether you use your computer for something else at the same time, etc.

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What kinds of files are backed up?

With the SingTel PowerON Desktop Backup program you can back up any type of files except for the files that the operating system blocks, or the files that are in use. By default, hidden files and system files are not backed up.

Currently, the program searches your computer for the following file types. The list of extensions is updated periodically.

Category	File Type	Application / Extension
Office documents	Microsoft Office documents, templates and databases.	Word, Excel, PowerPoint, Publisher, Project, Access, Fax at work, Money, Visio.
	OpenOffice.org documents, templates and databases.	All OpenOffice and OpenOffice 2 applications.
	Desktop publishing documents.	InDesign, QuarkXpress, PageMaker, FrameMaker.
	CAD and modeling drawings.	dxf, .dwg, .mac, .pla, .pln, .pz3, .pzz files.
	Other documents.	.accdb, .accdt, .accdr, .accde, .asd, .awd, .csv, .dot, .dotx, .dotm, .doc, .docm, .docx, .lex, .ldb, .mdb, .mda, .mht, .mhtml, .mny, .mpp, .mpt, .msproducer, .mpc, .mpv, .msw, .odb, .odf, .odg, .odif, .odm, .odm, .odp, .ods, .off, .one, .onepkg, .otg, .otp, .ots, .ott, .pdf, .pptx, .pptm, .ppt, .potx, .potm, .pot, .pps, .pub, .ppsx, .ppam, .ppsm, .qef, .rtf, .slk, .sxc, .stc, .sxd, .std, .sxi, .sti, sxw, .stw, .sxg, .svd, .txt, .vsd, .vst, .xlsx, .xlsm, .xlsb, .xls, .xlt, .xlm, .xlw, .xltx, .xltm, .xlam, .xsn
Pictures	All common digital camera and graphic application files.
	Photos and drawings, including RAW images from digital cameras.	.ai, .bmp, .cdr, .cdx, .cpt, .cr2, .crw, .dng, .dcr, .dxf, .emf, .eps, .fh9, .fhd, .gif, .graffle, .jpe, .jfif, .jpg, .jpeg, .nef, .orf, .pef,, .png, .ps, .psb, .psd, .psp, .ptx, .raf, .raw, .rgb, .sr2, .svg, .tga, .tif, .tiff, .wec, .xar
	Creative application documents.	.ai, .eps, .cpt, .cdr, .cdx, .fla, .png, .psd, .psb, .psp, .eps, .dxf, .fhd, .fh9, .graffle, .wec, .xar
Video files	Video files	.3gp, .3g2, .2gp2, .asf, .avi, .flv, .h264, .ivf, .mkv, .mov, .mp4, .mpe, .mpeg, .mpg, .ogm, .ogv, .vcd, .vob, .vp3, .vp6, .vp7, .vp8, .wmv, .xvid
Music files	Audio files	.aac, .ac3, .aif, .aiff, .aifc, .ape, .apl, .au, .cda, .dts, .flac, .mid, .midi, .mp3, .m2a, .m4a, .m4b, .mka, .m4p, .mp4, .mp2, .mla, .mpa, .oga, .ogg, .ra, .rmi, .snd, .wma, .wav
E-mail messages	E-mail messages (default selection)	Default e-mail application (Outlook, Outlook Express, Windows e-mail, Thunderbird).
Web browser bookmarks	Bookmarks in Internet Explorer, Mozilla Firefox, Chrome, and Safari

What does “unlimited backup” mean?
The SingTel PowerON Desktop Backup program allows you to back up all personal files on your hard disk securely, regardless of the total number of files.

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Is the SingTel PowerON Desktop Backup service secure and reliable?
Yes. The files are secured while in transit and in storage, and then transferred securely to online data centers using the same security measures as in online banking.

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Are the files on removable media, such as external hard drives and USB sticks also backed up?

No, the files on removable media (external hard drives, USB sticks, CDs, floppies, DVDs, etc.) are not backed up. Only the files on the hard disk of your computer are included in the backup. This feature prevents your data from ending up in another user's backup, for example, if you use your USB stick in your friend's computer.

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I have forgotten my password, what should I do?

If you have forgotten your password, do the following:

1. Open the SingTel PowerON Desktop Backup web access at https://singtel.ob.f-secure.com.
2. Click Forgot your password? A window opens.
3. Enter your e-mail address.
4. Tip: You can check your e-mail address by opening the SingTel PowerON Desktop Backup program, and clicking Settings. It is shown under Subscription > My account information.
5. You will receive an e-mail, which includes your password.

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How can I temporarily stop backup up files?

To temporarily stop the backup up of files:
• Click the Pause button at the bottom of the screen. You can also find a Pause button on the Backup page. Backup up files pauses.
• Click Resume to continue backing up your files.

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Should I manually back up my hard disks daily using the SingTel PowerON Desktop Backup service?

No, you do not have to back up your files manually. The SingTel PowerON Desktop Backup program operates automatically in the background and backs up your files.

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How can I exclude files or folders from the backup selection?

To exclude files or folders from the backup selection:
1. Open the SingTel PowerON Desktop Backup program.
2. Click Backup. The Backup page opens.
3. At the lower right corner of the page, click Change.... The Select backup content page opens.
4. Do the following:
   • Click Select... next to Specific file.
   • On the Specific files and folders page, clear the relevant check boxes to exclude files or folders.
   • Click OK.

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What should I do if my firewall asks about the SingTel PowerON Desktop Backup program?

Allow the program to connect to the Internet through your firewall.

Updates

Is the SingTel PowerON Desktop Backup program updated automatically?
Yes. The program checks for latest versions automatically in the background. If a newer version is available, it is automatically downloaded and installed. If your computer is offline when an automatic update is due, the updates are downloaded the next time you connect to the Internet. You may see the upgrade process while the newer version is installed, but you do not have to do anything.

Note: On Windows Vista or Windows 7, if you are not logged in as an administrator, you may be asked to approve the automatic update.

Restoring Files

I have accidentally deleted my files. How can I restore them to my computer?

To restore your files:

1. Open the SingTel PowerON Desktop Backup program.
2. Click Restore.
3. Select one of restore types:
•Restore by files and folders - Select specific files and folders that you want to restore to your computer, and select the location where you want to restore your files.
• Restore all - Select all files on the backup server to your computer.
4. Click Restore. The program starts to restore your files to the location that you selected.

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My computer broke down. How can I restore my backup to a new computer?

To restore the files, do the following:

1. Reinstall the SingTel PowerON Desktop Backup program. Use the same subscription key (xxxx-xxxx-xxxx-xxxx-xxxx), e-mail address and password that you used during the first installation.

2. During the installation, you are asked if you want to restore the backup. There are two ways to restore your files:
• Restore by files and folders – Select specific files and folders that you want to restore to your computer.
• Restore all – Restore all files on the backup server to your computer.

3. Click OK. The program starts to restore your files to the location that you selected.

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What happens if I accidentally delete a backed up file on my computer?

You have a certain number of days to restore the file – 15, 30 (default) or 45 days. You can change the restoration period on the Settings tab within the SingTel Online Backup program or web interface .

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How many times can I restore my files?
You can restore your files as many times as you want to.

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Can I share my backups with other users?
You can share your backups with other users through the SingTel PowerON Desktop Backup web access.