BizLIVE SMS

  • Overview
  • Features & Advantages
  • Applications
  • FAQ

BizLIVE SMS Text Messaging Services

BizLIVE SMS is a web-based text messaging system that allows you to send customised text messages to your customers or staff regardless of the mobile network that they are on. You can now sms to your target audiences without any significant infrastructure or maintenance investments.

Experience the convenience of sending out short text messages to multiple recipients at one go.

For more information on BizLive SMS, please contact your SingTel Account Manager.

Send Mass Text Messages to your Target Audiences Quickly and Easily

BizLIVE Services
Advantages
SMS Broadcast
1-way text messaging that allows the user to send SMS text messages to a large group of mobile recipients through  BizLive web portal.
  • Send short text messages to multiple recipients at the click of a button
  • Track SMS text message delivery status
  • Built-in “address book” feature
SMS Interactive
2-way text messaging that gives the user flexibility in communicating or conducting marketing activities through BizLive web portal.
  • SMS recipients can reply directly to sender
  • Incoming text messages can be stored online for easy analysis
  • Automated response management of text messages
SMS Aggregator (Enterprise)
Allows customers and system integrators to “lease” the SMS engine to integrate into their in-house applications. Application Programming Interfaces (APIs) are provided.
  • Integrate SMS engine into existing systems/applications easily
  • Send short text messages to multiple recipients via customer’s existing system after integration
  • Comprehensive set of HTTP-based APIs provided for customers to fully integrate their corporate applications with BizLive SMS server
SMS Mail
Fully integrates with the customer's corporate email system. It empowers the users to make use of their existing system's address book to reach out to multiple recipients with any of the three local mobile operators.
  • Quickly and easily make announcements via text messaging to an existing base of target audience

Do More with BizLIVE SMS

  • Run contests and lucky draws
  • Conduct surveys/polls
  • Maximise marketing campaigns and initiatives through an additional customer touch point
  • Information broadcast
  • Customer service queue alerts 

Making an announcement to staff via BizLIVE SMS

Customer X uses SMS Interactive to send out a broadcast text message to 1,000 employees informing them of a new company policy and to gather feedback on the new policy.




Step 4: Start broadcasting now!

Frequently Asked Questions

General

  1. What is BizLive SMS and how is it different from conventional SMS?
  2. Who can subscribe to BizLive SMS?
  3. I do not have a registered company, but I have my own business. What can I do?
  4. How do I subscribe to your service?
  5. What do I need to purchase?
  6. Do I need a modem to send/ receive SMS?
  7. How do we interface with your system?
  8. What kind of connectivity is required?
  9. Do I need to host any servers at my premise?
  10. How many tries do I have before I am logged out of the system?
  11. How long will it take before the system logs me off if I have left the web portal idle?
  12. How secure is SingTel’s portal?

Managing Contacts

  1. How many contacts can I save in the address book provided?
  2. What is the maximum number of groups can I input?
  3. What is the maximum number of characters can I input for the name fields?
  4. Can I specifically send SMS to a targeted audience?
  5. Do I need to key in all the mobile numbers every time I send out SMS using BizLive SMS?
  6. What is the maximum CSV file size that can be uploaded under contacts upload?
  7. Will I be prompted if a duplicate contact is uploaded?
  8. Can a recipient of the SMS choose to opt out of future campaigns?
  9. Can we view the opt-out numbers, and maintain the opt-out list, (ie remove opt out numbers such that recipients can receive campaigns again)?
  10. What if the opt out option was not selected during creation of campaigns, but recipients reply with a “OUT” reply?

Sending and receiving of messages

  1. How many messages can I send at any one time?
  2. Can I set the message to be sent at a later date?
  3. What is the maximum length of the characters that I can key in?
  4. Does the maximum length of characters include the sender ID?
  5. Can I use BizLive SMS to send SMS messages to recipients who are non-SingTel subscribers?
  6. Can I use BizLive SMS to send SMS messages to deskphone?
  7. Can I use BizLive SMS to send SMS messages to GRID / DNA numbers?
  8. Can my customers reply to my BizLive SMS?
  9. Can I configure a message respond to my end user who replies?
  10. What will be the number displayed on the recipients’ mobile phones?
  11. Can I have my company’s name displayed on the recipients’ mobile phones?
  12. What is the maximum and minimum number of characters that can be set in number masking?
  13. Can I apply for multiple number masking in 1 account?
  14. What is the purpose of the ‘sender ID’ in the web portal when I set up my campaign?
  15. Can I be anonymous and not display any sender ID?
  16. What is the timeout period of each SMS?
  17. What characters are supported for the SMS?
  18. Why is it that the display shows 158 characters, but the SMS count shows 3 counts?

Sending of Global SMS

  1. Can I send to overseas customers?
  2. Are the overseas SMS sent part of the bundled usage?
  3. What are the countries that I can send SMS globally?

Creating Campaigns

  1. Can a user cancel a campaign which has been set up to broadcast at a later date, or change the expiry time of the campaign?
  2. Can a user abort a campaign which is running in progress or change the expiry time of the campaign?
  3. Can a user delete an expired/completed campaign permanently from system?
  4. Can a corporate admin user cancel a campaign that has been set up to broadcast at a later date or abort a campaign which is in progress or change the expiry time of campaign?
  5. Can a corporate admin user delete a campaign that has completed/ expired?
  6. What is the minimum/ maximum expiry time of the campaign?
  7. What is the maximum number of campaigns that can be stored?
  8. What is the maximum number of templates that can be created?
  9. Are keywords that I set up in my interactive campaigns case sensitive?

Reports and logs

  1. How will I know who has received my BizLive SMS / What kind of reports are available?
  2. How do I know who has not received my BizLive SMS?
  3. For the log report, how many sent SMSes log can I store online?
  4. Can I keep the reports?
  5. How long will the log file be stored in system?

Charges

  1. How much is the maintenance / monthly recurring charges?
  2. How much does it cost for a global SMS charge sent?
  3. Why is the cost per BizLive SMS more expensive than the normal mobile-to-mobile SMS?
  4. Are there price tiers that I can subscribe to?
  5. Can I change my volume usage plan?

Others

  1. Can I send MMS using BizLive SMS?
  2. Can I send using Chinese characters?
  3. Can I send a WAP link?
  4. Can multiple user IDs share the same volume usage plan?
  5. Can we have multiple corporate admin users?
  6. Are the users in the price plan refer to the corporate admin or the corporate user?
  7. My company has 500 employees. Do I need 1 userID for each employee?
  8. Is there a SLA / SLG for delivery of SMS?
  9. How does SingTel ensure that my contacts and information is secured and confidential?

Helpdesk Support

  1. What can I do if I encounter any problems?
  2. I have contacts who are interested in signing up for BizLive service. Can I refer them to email / hotline support?

Specific to Aggregator Service

  1. Can 1 user ID support multiple shortcodes?
  2. Can multiple user IDs share the same IP address?
  3. Can 1 account use multiple IPs?
  4. How many user IDs can I apply?
  5. I accidentally removed my service, and when I try to re-create the access ID, there was an error prompt that the access ID is in use.
  6. What kind of applications can the API support?
  7. Can I change the message expiration time of the SMS request?
  8. Is there a retry mechanism? At what rates do we do retry?
  9. If I have already subscribed to TPOA, can I ‘turn on or turn off’ this TPOA feature, but leaving the ‘senderfield’ blank during the API call?
  10. How long will the records be stored?

Specific to BizLive SMS Mail

  1. What is the maximum number of recipients that you can send to at any one time, from BizLive SMS Mail?
  2. What is the time limit that the recipient must reply to the BizLive user?
  3. Can I use concurrent login on different PCs or Laptops?
  4. Can Bizlive SMS Mail work on Outlook 2007?

 

 

General

  1. What is BizLive SMS and how is it different from conventional SMS?

    2. The differences are that BizLive SMS is a web-based application that allows the user to easily send SMS via the web and it can send out hundreds or even thousands with a click of a button.
    Conventional SMS only permits 1 SMS to be sent out each time.

  2. Who can subscribe to BizLive SMS?

    3. All companies that are registered with Singapore’s Registry of Companies and Businesses (RCB) or Registry of Societies (ROS).

  3. I do not have a registered company, but I have my own business. What can I do?

You need to have a Singapore registered company to apply for this service, please visit www.acra.gov.sg for more information.  Otherwise, please call our SME sales hotline at: 1800-SME-1111 (1800-763-1111).  This hotline is available from 8.30am - 5.30pm (Mon - Fri). You can also email to g-bstelsales@singtel.com. Our sales consultants will be able to assist you.

  1. How do I subscribe to your service?

    2. You will need to fill up an application form. Please approach your Global Account Manager.

  2. What do I need to purchase?

    3. There is no infrastructure or equipment that the customer has to purchase. BizLive SMS is a subscription-based service from SingTel.

  3. Do I need a modem to send/ receive SMS?

    4. There is no modem required. All interfaces for the end user is via the internet.

  4. How do we interface with your system?

    5. For Broadcast or Interactive service, you can reach BizLive via our web portal: www.bizlive.singtel.com . For Aggregator service, we can ‘lease’ the SMS engine to integrate into in-house applications using https interface.

  5. What kind of connectivity is required?

    6. For Broadcast or Interactive service, end users only need an internet connection and reach us through SingTel’s web portal: www.bizlive.singtel.com . For Aggregator service, you can reach BizLive via the internet or megapop connection.

  6. Do I need to host any servers at my premise?

    7. No, customers do not need to host any servers at their premises.

  7. How many tries do I have before I am logged out of the system?

    8. 3 tries. You would need to request for a new password under ‘forget password’, and a new password will be sent to your email account that you are registered with.

  8. How long will it take before the system logs me off if I have left the web portal idle?

    9. 30 minutes

  9. How secure is SingTel’s portal?

    10. Each individual user will have a unique Login ID and Password. This will be sent individually into each email account that the user has registered.

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Managing Contacts

  1. How many contacts can I save in the address book provided?

    2. Each user will have a maximum of 10K of personal contact. Each BizLive account will have another 10K of shared contacts. For example, a single user ID can use up to a total of 20K contacts (10K of personal contacts and 10K of shared contacts from the company account)

  2. What is the maximum number of groups can I input?

    3. The maximum number of groups that can be input is 10,000.

  3. What is the maximum number of characters can I input for the name fields?

    4. “Group Name” has a maximum of 100 characters, “First Name” and “Last Name” has a maximum of 200 characters.

  4. Can I specifically send SMS to a targeted audience?

    5. Yes, a grouping function is provided for users to target a specific audience for BizLive SMS Broadcast and Interactive.

  5. Do I need to key in all the mobile numbers every time I send out SMS using BizLive SMS?

    6. No, this is not necessary. The user can save all the contacts in the address book provided.

  6. What is the maximum CSV file size that can be uploaded under contacts upload?

    7. About 19K of numbers can be uploaded via a CSV file.

  7. Will I be prompted if a duplicate contact is uploaded?

    8. Yes.

  8. Can a recipient of the SMS choose to opt out of future campaigns?

    9. Yes, Bizlive interactive users can choose to enable an ‘opt out’ option when creating campaigns. If the ‘opt out’ is enabled, recipients of the SMS would just need to reply with the campaign keyword and “OUT” to stop receiving future campaigns. User’s name / contacts will be removed from the contact list. Note that opt out functionality is only available to interactive customers.

    In addition, Bizlive broadcast and Bizlive paging customers have the option of an opt-out list. Bizlive customers can add/delete customers in the opt-out list, such that these opt-out numbers will be excluded from all broadcast/paging SMS.

  9. Can we view the opt-out numbers, and maintain the opt-out list, (ie remove opt out numbers such that recipients can receive campaigns again)?

    10. Bizlive users can only view the opt-out list, but the Bizlive Corp Admin will be able to add/delete from the opt-out list.

  10. What if the opt out option was not selected during creation of campaigns, but recipients reply with a “OUT” reply?

    11. Bizlive will treat this as a normal message, ie his details will not be removed from the contact list.

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Sending and receiving of messages

  1. How many messages can I send at any one time?

    2. For Lite plans, you can send up to 12 sms per minute. For Enterprise plans, you can send up to 120 sms per minute

  2. Can I set the message to be sent at a later date?

    3. Yes, a scheduler is provided for users to pre-set the timing when their message is to be sent. This is one of the many unique features of BizLive SMS.

  3. What is the maximum length of the characters that I can key in?

    4. The maximum message length is 500 characters (250 characters for Chinese). If a message is more than 160 characters, BizLive will send as a concatenated message, ie recipients will see this as 1 message on the mobile phone. Pls note that for concatenated msgs, each msg can only contain up to 134 characters (67 characters for Chinese) due to overheads.

  4. Does the maximum length of characters include the sender ID?

    5. Yes, the maximum length of 500 characters includes the sender ID, but this does not include greeting and default phrase. Each greeting and default phrase has a limit of 40 characters.

  5. Can I use BizLive SMS to send SMS messages to recipients who are non-SingTel subscribers?

    6. Yes, BizLive SMS allows messages to be sent to other Singapore registered mobile numbers and also to overseas registered mobile numbers. Do note that messages sent to overseas mobile numbers will be charged at a different rate (ie. It is considered as ‘Global SMS’).

  6. Can I use BizLive SMS to send SMS messages to deskphone?

    7. No, this is not supported.

  7. Can I use BizLive SMS to send SMS messages to GRID / DNA numbers?

    8. We only support delivery to DNA/GRID numbers for Lite plans.

  8. Can my customers reply to my BizLive SMS?

    9. It is only possible for BizLive (i) SMS Interactive; and (ii) SMS Aggregator models, as all have the unique feature to receive replies. Do note that where ‘Number Masking’ is used in SMS Enterprise Broadcast, it will not be possible to receive replies.

  9. Can I configure a message respond to my end user who replies?

    10. Yes, you can customize the message respond to the end user who replies or sends in a SMS. All message responds will be chargeable. If you do not wish to send a message respond, you can leave the fields blank.

  10. What will be the number displayed on the recipients’ mobile phones?

    11. The number will be a 5 digit short code or 8 digit mobile numbers, depending on the subscription plan. You can also choose to subscribe to Number Masking service, where users can see for example, your company name (For broadcast service only)

  11. Can I have my company’s name displayed on the recipients’ mobile phones?

    12. Yes, it is possible. This private labelling technology is known as ‘Number Masking’, and is a chargeable option available in BizLive SMS Enterprise Broadcast. (Not applicable for Interactive and Aggregator customers, and not applicable for Lite plan customers.)

  12. What is the maximum and minimum number of characters that can be set in number masking?

    13. You can set up to a maximum of 11 alphanumeric characters (including spaces), and a minimum of 2 alphanumeric characters.

  13. Can I apply for multiple number masking in 1 account?

    14. Yes, if you are on a broadcast or 1 way aggregator account.

  14. What is the purpose of the ‘sender ID’ in the web portal when I set up my campaign?

    15. This is a form of identification to the recipient, which will be inserted at the start of every SMS.

  15. Can I be anonymous and not display any sender ID?

    16. No, as this is for the benefit of the recipients who will be able to identify the sender.

  16. What is the timeout period of each SMS?

    17. We will retry the sending out of SMS for 3min. Afterwhich, we will mark this as unsent. You can view the status of the SMS sent (sent/queue/unsent) in the report/logs.

  17. What characters are supported for the SMS?

    18. GSM character set is supported.

  18. Why is it that the display shows 158 characters, but the SMS count shows 3 counts?

    19. Please key in your campaign message directly from the keyboard into the message box where possible. Do refrain from using cut and copy from other sources (eg: word documents, webpages), because these sources may contain non-ascii characters, which may not be recognized by the system.

    Do click the preview button which is below the message box before sending. The preview link will indicate if there is an error in the message, prompting the exact error given. Please remove this character if so.

    This is important because certain characters will cause the message to be much longer than it looks: ie a 160character message with non-ascii fonts will cause the number of characters to multiply by more than 2 times.

    In addition, the ‘number of message’ counter is only an estimated indicator of the number of SMS that will be sent. For the actual number, you are encouraged to send the actual content and view the message logs before any major broadcast. "

Sending of Global SMS

  1. Can I send to overseas customers?

    2. Yes, but global SMS charges apply.
    For enterprise plans, we do not guarantee delivery, as some global operators may block the number that is assigned. Also, overseas customers will not be able to reply back.

  2. Are the overseas SMS sent part of the bundled usage?

    3. No, global SMS are not part of the bundled, and are charged separately. Each global SMS is charged S$0.25. Each returned SMS (for interactive/ aggregator plans) are also charged at the same rate to the Bizlive user.

  3. What are the countries that I can send SMS globally?

    4. For full list of overseas mobile operators that are supported by SingTel, you can refer to SingTel website: http://home.singtel.com/consumer/products/mobile/globaldial/sms_list.asp

Creating Campaigns

  1. Can a user cancel a campaign which has been set up to broadcast at a later date, or change the expiry time of the campaign?

    2. Yes

  2. Can a user abort a campaign which is running in progress or change the expiry time of the campaign?

    3. Yes

  3. Can a user delete an expired/completed campaign permanently from system?

    4. No

  4. Can a corporate admin user cancel a campaign that has been set up to broadcast at a later date or abort a campaign which is in progress or change the expiry time of campaign?

    5. No

  5. Can a corporate admin user delete a campaign that has completed/ expired?

    6. Yes

  6. What is the minimum/ maximum expiry time of the campaign?

    7. The default expiry time is set to 2 weeks after the campaign creation date. The earliest expiry time is 24 hours after campaign creation date. Users can choose to abort the campaign earlier. There is no maximum expiry time.

  7. What is the maximum number of campaigns that can be stored?

    8. You can store up to 1000 campaigns

  8. What is the maximum number of templates that can be created?

    9. There is no limit to the number of templates currently.

  9. Are keywords that I set up in my interactive campaigns case sensitive?

    10. No, the keyword is not case sensitive.

Reports and logs

  1. How will I know who has received my BizLive SMS / What kind of reports are available?

    2. Status reports or activity logs are provided (from the web interface) for users to monitor when their recipients receive the SMS message sent using BizLive SMS. Detailed reports such as the mobile number and message sent will also be available.

  2. How do I know who has not received my BizLive SMS?

    3. Users can also check the mobile number which has not been sent successfully under the reports logs.

  3. For the log report, how many sent SMSes log can I store online?

    4. 100K smses per customer

  4. Can I keep the reports?

    5. Yes, can either keep them in our system, maximum 10,000. There is also the feature to export the reports in CSV or PDF format for storage in other mediums by the user.

  5. How long will the log file be stored in system?

    6. The campaigns logs will be stored for 6 months.

Charges

  1. How much is the maintenance / monthly recurring charges?

    2. Please check with your Global Account Managers for the charges.

  2. How much does it cost for a global SMS charge sent?

    3. It costs $0.25 per SMS.

  3. Why is the cost per BizLive SMS more expensive than the normal mobile-to-mobile SMS?

    4. They differ in technologies and infrastructure. BizLive SMS offers an easy-to-use ‘one-stop’ web interface for the user to use the application effectively for better productivity. Conventional SMS is targeted at sending SMS person-to-person; whereas BizLive SMS allows the user to target a ‘one-tomany’ communication to larger audiences with a click of the mouse. Reports / Logs are provided for analyzing purposes where schedulers are built in the system for pre-set of messages.

  4. Are there price tiers that I can subscribe to?

    5. Yes, price tiers for different usage volumes are offered.

  5. Can I change my volume usage plan?

    6. Yes. However, note that there is a 1 year contract tied to subscription plan. Penalties will be incurred with the change of plan within 1 year.

Others

  1. Can I send MMS using BizLive SMS?

    2. This is not supported currently.

  2. Can I send using Chinese characters?

    3. Yes, this is supported since 1st April 2009.

  3. Can I send a WAP link?

    4. This is not supported currently. Recipients will only receive a normal text, and they will not be able to click on it directly to access the WAP page.

  4. Can multiple user IDs share the same volume usage plan?

    5. The volume usage plan is based on per account. Yes, multiple user IDs share the same usage plan.

  5. Can we have multiple corporate admin users?

    6. No, 1 account will only be assigned 1 corporate admin user.

  6. Are the users in the price plan refer to the corporate admin or the corporate user?

    7. The 10 free userIDs for broadcast refers to the corporate users.

  7. My company has 500 employees. Do I need 1 userID for each employee?

    8. It is encouraged to assign 1 userID to each customer. This is to ensure accountability and security for the management of the accounts.

  8. Is there a SLA / SLG for delivery of SMS?

    9. No, SMS delivery will only be at best efforts. There is a redundancy server to fall back on.

  9. How does SingTel ensure that my contacts and information is secured and confidential?

    10. SingTel will do our due diligence to keep the database secured. However, we would like to highlight that SingTel will not be liable for any loss or corruption of data or information, loss of contacts for this service, as stated in our application form. Customers are encouraged to change their password frequently to discourage misuse. They are also encouraged to export their campaigns and address book periodically for backup purposes.

Helpdesk Support

  1. What can I do if I encounter any problems?

    2. You can send all queries to gcsc@singtel.com , or contact our corporate technical support hotline 1800-7880022.

    To serve you better, we have extended the operating hours of the BizLive Helpdesk to 24 hours daily. Please note that the resolution time required for each technical fault reported to the Helpdesk will differ subject to the complexity of the issues. SingTel Mobile does not warrant or guarantee the resolution time of any technical fault reported to SingTel Corporate Mobile Technical Helpdesk.

  2. I have contacts who are interested in signing up for BizLive service. Can I refer them to email / hotline support?

    3. BizLive support is only applicable for post sale support. Kindly approach your account managers to sign up for the service.

Specific to Aggregator Service

  1. Can 1 user ID support multiple shortcodes?

    2. No, this is not supported. 1 user ID ( 1 aggregator account) will be assigned 1 shortcode profile.

  2. Can multiple user IDs share the same IP address?

    3. Yes, this is possible. Multiple aggregator accounts under the same company account can share the same IP address. However, 1 user ID can only be assigned to 1 aggregator account.

  3. Can 1 account use multiple IPs?

    4. Yes, this is possible. Or, you can leave the IP field blank, so that all IPs can reach the aggregator account.

  4. How many user IDs can I apply?

    5. For Aggregator service, one OTC has one user ID, subscribed to only 1 volume usage plan.

  5. I accidentally removed my service, and when I try to re-create the access ID, there was an error prompt that the access ID is in use.

    6. Kindly contact our BizLive administrator. In general, the access ID can only be reused after 6 months.

  6. What kind of applications can the API support?

    7. It can support C++ and Java applications.

  7. Can I change the message expiration time of the SMS request?

    8. No, this is not supported currently.

  8. Is there a retry mechanism? At what rates do we do retry?

    9. When SMS is sent out from BizLive fails the first time round, BizLive will retry up to 3minutes.

  9. If I have already subscribed to TPOA, can I ‘turn on or turn off’ this TPOA feature, but leaving the ‘senderfield’ blank during the API call?

    10. No. If you have subscribed to the TPOA, even if you leave the senderfield blank during API call, your TPOA will still be used as a senderfield.

  10. How long will the records be stored?

    11. The records will be auto-purged after 6 months.

Specific to BizLive SMS Mail

  1. What is the maximum number of recipients that you can send to at any one time, from BizLive SMS Mail?/li>

    500 recipients

  2. What is the time limit that the recipient must reply to the BizLive user?

    3. 4 hours

  3. Can I use concurrent login on different PCs or Laptops?

    4. Yes, you can use concurrent login on different PCs or Laptops if you are subscribing to SMS Mail 1- way. If you are subscribing to SMS Mail 2-way, you can only login on a single PC or Laptop at any one time.

  4. Can Bizlive SMS Mail work on Outlook 2007?

    5. Currently, SMS Mail can only support on Outlook 2003/2002/XP.

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