Managed IP PBX

  • Overview
  • Advantages
  • Features
  • Why SingTel

Meet all your Business communication needs, today and into the future

The business climate is changing rapidly. Communications systems in the business environment have become increasingly important, as people expect to collaborate in an intelligent and efficient ways.

Designed for large enterprise, SingTel Managed IP PBX is a one-stop fully integrated communications offering. It extends the power of converged networks across your enterprise to help you drive revenue, reduce costs, re-deploy resources and serve your customers better. SingTel Managed IP PBX comprises communications, connectivity and managed services specifically designed to help your organisation realise its  full business value.

How does it work?

Please click here to download the product brochure.

Your One-Stop Integrated Communications Solution

 

Control of Your PBX & Communication Tools

  • Integration of headquarters, branches and remote sites.
  • Streamlining of operational expenses.
  • Command over your call features and routing capabilities.

Enhanced Customer Experience

  • Personalised communications and services to strengthen customer relations.
  • Higher customer satisfaction at lower costs.

Improved Productivity

  • Easier access to external customers, suppliers and stakeholders to address issues, create opportunities and enhance work flow.

Lower Cost of Ownership

  • More transparent and controllable communication costs with constant reporting.
  • Reduced communication and collaboration expenses.

One-Stop Experience

  • A fully managed solution with premium Service Level Agreements.
  • Best-in-class communications infrastructure and network access.
  • Single point of accountability, liaising with SingTel for design, configuration, fulfillment, implementation, change management and maintenance support requirements.
  • One partner, one contract, one bill.

Features that set SingTel managed IP PBX apart

Communications Option

Comprehensive range of unified communication solutions to meet all your communication needs.

  • Instant Messaging: Real-time communication (e.g., Office Communicator, Lotus Sametime).
  • Unified Messaging: Single mailbox for email, fax and voice messages. 
  • Simultaneous Ringing: One number contact; simultaneous ringing of desk phone and mobile phone by registering them under one number.
  • Easy Switches: Seamless transfer between desk phone and mobile phone when in conversation.
  • Web / Audio Conference: Conferencing via the Internet, including sharing of applications, presentations and white board.
  • Corporate Directory: Access to your directory wherever you are.
  • IP Contact Centre: Secure IP platform for your contact centre.
Connectivity Options
  • SingTel ConnectPlus IP VPN carries voice and data traffic over a single, privately managed network. This allows ready access to corporate networks through fast and dependable TCP/IP connections from Asia to Europe, US and beyond.
Flexible Options
  • Choice of upfront investment or a subscription model that helps you maximise value while minimising upfront capital investments.
End-To-End Managed Services
  • Pre and Post sales support including integration, installation and implementation services as well as application development service, support and maintenance.

Helping Your Business Reach Its Goals

SingTel partners with the best-of-breed industry leaders to provide you with leading edge solutions. We are able to guarantee you with world class service that works seamlessly with our WAN network. Supported by our team of IT engineers and professional services, SingTel is your one-stop end-to-end Information Communication Technologies (ICT) provider.

Our ICT outsourcing services provide you the following SIMPLE benefits; allowing you to focus on your core business:

  • Single point of accountability - SingTel provides a full suite of services and a single point of contact for equipment selection, service and maintenance.
  • Investment protection - We solve the risk you might face of technology obsolescence.
  • Minimum investment - Avoid the need for huge upfront investment with our flexible billing structure.
  • Peace of mind - Enjoy peace of mind to focus on your core business.
  • Leverage SingTel expertise: With our experience, proven processes and methodology to ensure your projects are well deployed and managed. 
  • End-to-End pre-tested and managed services - Our support eliminates your operational challenges by allowing you to handle multiple vendors and platforms. 

Awards and Recognition

  • One of the largest IT outsourcing service providers in Singapore.
  • Established and ISO20000 / ITIL certified IT Services Management methodologies for repeatable and consistent quality service.
  • BS7799 / ISO27001 certification.
  • ISO9001 certification.
  • IDA-ITSC Certified Business Continuity / Disaster Recovery service provider.
  • Largest pool of Certified Project Managers (CITPM) in Singapore.
  • Large pool of certified professionals specialising in System Management and professional services.


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