SingTel International Toll-Free Service (ITFS) - The Bridge of Enterprise
 | Expand your business reach with SingTel ITFS! |
Types of SingTel ITFS
Inbound ITFS | Callers in different countries would be connected to you instantly. Calls originate in a foreign country and terminate at a pre-registered number in Singapore. A dedicated different toll-free number is given to the subscriber in each different country. |
Enhanced ITFS | Many developing countries may not be able to provide Inbound ITFS service. Enhanced ITFS bridges this gap. An Interactive Voice Response System will prompt customers and guide them to get connected to your business. |
Universal International Freephone (UNIFN) | Accessibility gives your company a competitive edge. UIFN allows customers to contact your company in Singapore through a single toll-free number accessible from different countries. What can be easier for a customer than to remember only one single number wherever they may be calling from. |
View SingTel Specific Terms and Conditions for ITFS
View SingTel General Terms and Conditions
User Guide
1. Inbound and Outbound ITFS
Dial the given ITFS Number directly, e.g. 800 XX..XXXX
2. Universal International Freephone Number (UIFN)
Remember only one toll-free number regardless of which country you are in.
Using a phone with IDD facility, dial IAC + 800 + X...XXXX (8 digits). IAC is the International Access Code which is country dependent.
3. Enhanced International Toll-Free Service (EITFS)
- Dial the SingaporeDIRECT Toll-Free access number of the country the caller is in.
- At the voice prompt, enter '2’ followed by ‘#' for more options.
- At the next voice prompt, enter '2’ followed by ‘#' for Enhanced International Toll-Free Service.
- Enter the pre-registered number followed by ‘#’.
Frequently Asked Question
General
- Why do I need SingTel International Toll Free Service (ITFS)?
- Can I apply for more than one ITFS number for Inbound ITFS?
- How many UIFN numbers can I apply for?
- What happens if there is a power failure at my premises?
- My office is only open during office hours. What features does ITFS have to support my business after office hours?
- Can I retain my number if my office shifts to new premises?
- How many ITFS do I need to apply for China?
General
- Why do I need SingTel International Toll Free Service (ITFS)?
To gain global presence by extending your reach to customers all over the world.
- Can I apply for more than one ITFS number for Inbound ITFS?
Yes. You can apply for as many ITFS numbers per country as you wish. For example, you may apply for one ITFS number for voice calls and another for faxes
- How many UIFN numbers can I apply for?
You can apply for only one UIFN number per company.
- What happens if there is a power failure at my premises?
We will route your calls to another location in the event of power failures or other emergencies by Emergency Routing Service. Customer has to apply for the service in advance.
- My office is only open during office hours. What features does ITFS have to support my business after office hours?
SingTel ITFS Advanced Features can help manage your calls more efficiently. By routing calls to another location or number after office hours, the Time and Day Manager solves the problem of maintaining 24-hour operations.
- Can I retain my number if my office shifts to new premises?
Yes.
- How many ITFS do I need to apply for China?
Need to apply 2 ITFS (one each from Northern and Southern parts of China) in order for callers to call from whole of China as Northern parts of China is covered by China Netcom Group and Southern parts of China is covered by China Telecom. Click here for a list of China Province/Region/Area Codes belonging to Northern and Southern parts of China.
Information on SingTel International Toll-Free Service
If you have any queries, please call our Customer Service hotline at 1800 838 3555. Alternatively, fax us at 1800 733 1558 or email itfs@singtel.com.
To apply ITFS online, please click here
To report a fault, please call 1608.
