Your One-Stop ICT Consultancy
SingTel Professional Services is an extensive suite of consultancy services to meet customers’ requirements for each phase of an IT deployment including full turn-key ICT solution design, project management, system integration, operations and upgrade planning. This provides complete life-cycle support of IT systems and enables customers to optimise their businesses by taking advantage of the latest technologies and best industry practices.
Our services are perfect solutions for customers with the following Business IT needs:
- Improving Security Management
- Optimising Network Infrastructure
- Planning Business Continuity
- Deploying Business-Critical Project
Professional Services comprise:
- Security Consultancy: A suite of security assessment, audit, review and training services to help develop and improve your ICT security governance
- Network Consultancy: A suite of network-centric findings, optimising and advisory services to enhance your network deployment and performance
- Business Continuity Consultancy: A suite of business continuity planning, development, and management services to ensure least business impact during a crisis or major incident
- ICT Project Management: A single point of contact to account for the successful delivery of complex ICT projects
These services are highly modular and customisable, and can help your business by taking advantage of the latest technologies and best industry practices.
Key advantages
 | Focus on your core business by outsourcing your non-core functions to SingTel |
 | Enjoy peace of mind by leveraging SingTel's expertise, resources and experience |
 | Increase productivity by reducing learning curve and speeding up project deployment |
 | Gain better operational efficiency by implementing best practices |
 | Improve ICT governance in your organisation |
 | Ensure business continuity during major incidents |
Security consultancy
In the area of security consulting, we are capable of offering the following services:
- Vulnerability Assessment
- Penetration Test
- Risk Assessment
- Security Audit & Review
- Security Awareness Training
- Security Policy Review & Development
Provides immediate alerts and recommendations, updates, patches or work-around for any security loopholes discovered
Identification of vulnerabilities and recommendation for patches, improvements and mitigations
Complete and accurate data gathering, objective review and recommendations
Recommendations on appropriate measures and compensating controls to eradicate risks posed by non-compliance
Conducting IT security workshops and seminars for end-users, managers, system administrators and more
Help organisations draw up policies, standards and methodologies to enable them to achieve a competitive level of IT security
Network consultancy
In the area of network consulting, we are capable of offering the following services:
- Network Discovery
- Network Baseline
- Architecture Review, Design & Optimization
- Technical Project Advisory
Discover the actual state of the network, and compare against the set of existing documentation
Assess the current state of network performance
Review, recommend and propose model design for clients’ network infrastructure
Provide advisory, recommendation and follow up during project cycle or implementation on client’s behalf
Business continuity consultancy
Business Continuity Management (BCM) is a holistic management process of identifying potential incidents that threaten an organization and the development of plans to respond to such incidents. We are capable of helping different organisations to prepare and rollout their BCP programme, including:
- Organisation (Corporate) BCM Strategy and BCM Policy
- Business Continuity Management
- Incident Readiness and Response
As part of the BCP, we are also capable of helping customers to derive IT DR plan. We offer different solutions, from Cold Standby to Hot Standby, to cater for different RTO (Recovery Time Objective) and RPO (Recovery Point Objective). Please contact your SingTel Account Manager for more details.
ICT project management
We offer one-stop project management services to help our customers implement their projects timely and cost-effectively. With a single point-of-contact, responsibility and accountability from our project managers, customers can now spend more time to focus on their core businesses. Top seven benefits that our project management services set to provide to customers:
- Better efficiency in delivering services
- Greater Customer Satisfaction
- Enhanced effectiveness in delivering services
- Greater standing and competitive edge
- Better Flexibility
- Increased risk management
- Quality of service
Project management services provide centre of governance, best practiced processes and “roadmap” to steering projects towards their success.
Project management services foster better customer experiences by engaging them through use of professional project management tools such as project dashboards and change management tracker. This makes the customers happy and return for more businesses.
Reference to our knowledge vault (from lessons learnt from past project and best practices from the industry) to increase the success factors of a project.
Project management services ensure all projects are delivered on time and within budget, to help customers to focus on their core businesses, thereby competing more effectively in their arenas.
On-demand project management services provide a cost effective model to meeting customer business needs, especially for the small-to-midsize companies. Instead of employing a full-time project management team to manage multiple service providers, customers can now tap on our project management services to meet their project needs effectively.
proactive risk management process to assess, monitor and control all potential risks (from business, commercial, project to technical risks), even before the project is started.
Project management services provide project audit services to help customer control the quality of their projects.
