Mobile Terms and Conditions

1. General Mobile Terms & Conditions
1.1 All prices stated include 7% GST.
1.2 There is a one-time registration fee of $10.70 and SIM card fee of $37.45 for applying a new mobile line or additional supplementary line.
1.3 Change of a SIM card is $37.45 for existing Customers.
1.4 Existing postpaid standard mobile plan Customers under a Device Agreement can convert to Corporate Individual Scheme mobile plan within the first month of contract by paying a conversion fee of $80.25.
1.5 Combo Plans, SuperLite, Lite, Value, Plus, Premium, Prestige, iPlans, and BlackBerry mobile plans can enjoy free incoming calls till 31 December 2015.
1.6 An excess local call is charged at 16.05 cents per minute. The charging basis starts from an initial block of 1 minute and subsequent blocks of 6 seconds rounded to the nearest cent on a per call basis. For 1800 Toll Free/1900 Premium Service numbers, standard local call charges apply.
1.7 Each excess SMS is charged at 5.35 cents. Each excess MMS is charged at 32.10¢/MMS (<30KB) or 85.60¢/MMS (>30KB).
1.8 Bundled data on Combo Plans, SuperLite, Lite, Value, Plus, Premium, Prestige, iPlans, and BlackBerry mobile plans are for local usage only.
1.9 Pay per use local data service is pre-activated for all Mobile (Postpaid) mobile plans. Pay per use local data usage is charged at a rate of $0.01/2KB (min. of $0.50/100KB), up to $10.70/GB and capped at $188/month, with effect from 16 October 2013.
(i) Usage within the bundled data shall be computed in blocks of 100KB even if less than 100KB is used; and
(ii) Excess data usage beyond the bundled data and Pay per use local data service shall be charged at a minimum of $0.50/100KB.
1.10 Excess local 3G data usage for SuperLite, Lite, Value, Plus, Premium, Prestige, Blackberry or iPlans with Mobile BroadBand add-on service is charged at up to 1GB at $5.35 and capped at $94/month for unlimited usage. For new and re-contracting 3G customers from 16 September 2013 onwards, excess local data usage is charged at up to 1GB at $10.70 and data capped at $188/month for unlimited usage.
1.11 The typical speed range of surfing on 3G/4G refer to download speeds that you can experience 80% of the time, over a 24-hour period at various locations with 3G/4G coverage. The speed range may vary between users and is subject to device used, hardware and software limitation, 3G/4G network coverage/traffic, distance between user and base station, nature of built-up area, source of website and other external factors. For more information, please click here
1.12 Additional standard roaming charges will apply for overseas usage of calls, SMS and data services. Overseas roaming service is not eligible for Youth Customers, installment payment arrangement (IPA) Customers and other foreigner pass holders such as Dependent Pass, Student Pass and Social Visit Pass.
1.13 Please click here for Specific Terms and Conditions for Mobile Plans and Singtel Mobile services Acceptable Use Policy. Singtel reserves the rights to amend terms & conditions without prior notice.
2. Temporary Suspension of Mobile Line Service ("TOS")
Residential/CIS price plan subscriptions
2.1 TOS is only applicable to Combo 1/Combo 2/Combo 3/Combo 4/Combo 6/Combo 12 and Easy Mobile plans subscribed under the Residential or CIS scheme. All other plans not listed above (including MobileShare) are not eligible for TOS.
2.2 Customers must have served a minimum of 3 months service to be eligible for TOS.
2.3 Singtel reserves the right to implement a processing fee of $21.40 (including GST) for each successful TOS application, and an additional processing fee of $21.40 (including GST) at the end of the TOS period to reconnect the line. A monthly recurring charge of $10.70 shall be applied for the duration of the suspension period.
2.4 A mobile line can only be suspended for a maximum duration of 12 consecutive months, after which Singtel Mobile shall automatically reconnect the line on the Customer’s original plan. A Customer may, at the end of the TOS period, request for the line to be reconnected on a different plan but downgrade charges may apply. In the event that the Customer’s original plan is no longer available at the time of reconnection, Singtel Mobile shall reconnect the line on the nearest equivalent available price plan. At least 3 months must elapse before the line can be suspended again.
2.5 If the Customer is on an equipment contract at the start of the TOS period, the equipment contract will be temporarily suspended together with the line. The equipment contract will continue when the line is reconnected.
2.6 If the Customer has any existing add-ons subscriptions at the start of the TOS period, these add-ons shall be terminated and the Customer may be liable for any applicable early termination charges for the add-ons.
3. 4G Network
3.1 4G service charges will be waived permanently for Customers who sign up or recontract on Combo Plans. For other Mobile Plans, the 4G service charges will be waived for a limited period only. Singtel Mobile reserves the right to levy charges or amend the charges anytime by prior notice to Customers in accordance with Singtel’s General Terms & Conditions of Service.
3. 4G ClearVoice
4.1 4G ClearVoice is a service that is offered to Singtel Mobile Postpaid Customers with 4G service on Combo Plans, SuperLite, Lite, Value, Plus, Premium, Prestige mobile plans and available only with sign up of a new mobile plan or re-contract an existing mobile plan with eligible device.
4.2 4G ClearVoice service is only available for local usage.
4.3 Local call usage is deducted from the bundled minutes on the mobile plan and, if applicable, local call add-ons.
4.4 Free local incoming calls are applicable to 4G voice minutes on Combo Plans, SuperLite, Lite, Value, Plus, Premium, Prestige mobile plans and valid until 31 December 2015.
5. Singtel WiFi Service
5.1 Singtel WiFi (“Service”) will be provisioned, free of charge, for Customers who sign up or re-contract on Singtel Mobile Combo mobile plans (“Combo Plans”).
5.2 The Service will commence on 19 August 2014 and end on 31 July 2015 ("Free Service Period"). The Service will be offered, free of charge, only during the Free Service Period, regardless of the time of application. Singtel Mobile reserves the right to levy charges or amend the charges anytime by prior notice to Customers in accordance with Singtel’s General Terms & Conditions of Service.
5.3 From 1 August 2015, Customers on Combo Plans will get free 2GB Singtel WiFi bundle. Any usage in excess of this free bundle will be deducted from the Customer’s regular local data bundle. The prevailing excess charges for local data usage will apply if Customers use beyond the total data bundle of their Combo Plans.
5.4 Singtel Mobile does not guarantee the suitability of the Service for any specific application or purpose intended by the Customer. Signal strength may vary or fail altogether due to certain factors which are not within Singtel Mobile's control, including, but not limited to, building structure, building material, natural or artificial barriers, electrical or electromechanical interference and/or weather conditions. Singtel Mobile shall not be liable for any loss or damage arising from such interference or failure.
5.5 Typical download speed is the range of download speed that the Customer can experience 80% of the time on Singtel WiFi. The speed range may vary between users and is subject to device used, hardware and software limitation, distance between user and WiFi access point, source of website and other external factors.
5.6 The Customer accepts and agrees that Singtel Mobile does not warrant that the Service will be provided uninterrupted or free from errors or that any identified defect will be corrected.
5.7 Singtel Mobile shall not be liable to the Customer for any loss, liability, costs and/or damage whatsoever (whether direct, indirect or consequential) in respect of any matter howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of the Service.
5.8 The Customer agrees not to use the Service in violation of any laws or regulations applicable from time to time; or to misuse the Service in any manner deemed inappropriate by Singtel Mobile; or to allow any use of the Service to interfere with other users' access to and use of the Service.
5.9 Singtel Mobile reserves the right at its absolute discretion to discontinue and/or suspend the Service whether in whole or in part without any liability whatsoever to the Customer.
5.10 Singtel Mobile reserves the right to amend these terms any time by prior written notice to the Customer in such manner as Singtel Mobile deems appropriate.
6. Add-on Services Bundled with Mobile Plan
6.1 New Customers can enjoy free Voicemail for 24 months. Thereafter, Voicemail add-on shall revert to full charges at prevailing rates upon expiry of the promotional period. Customers who opt out of Voicemail can choose to opt in to free Local Missed Call Alert add-on.
6.2 Free Pay As You Roam is automatically provisioned unless Customer opts out or they have subscribed to an AutoRoam add-on. A surcharge will apply to Pay-As-You Roam Customers for overseas usage of calls, SMS and data services. Please refer to http://www.singtel.com/roaming-services for prevailing surcharge information, including roaming rates and Singtel DataRoam Saver plans.
7 Unlimited Local Calls and Local SMS/MMS
7.1 Free Local Calls and local SMS/MMS are to any local mobile number. Customers are to use all unlimited benefits strictly for personal and non-commercial purposes only. This service is conditional on fair usage by Customers, Singtel Mobile shall have the sole discretion to assess whether a Customer’s usage is excessive or abusive in which event Singtel Mobile reserves the right to levy the prevailing charges or revoke the unlimited benefits.
7.2 Customers are to use this service for personal and non- commercial purpose only. To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by customers and is capped at 10,000 local call minutes, and 50,000 local SMS/MMS.
7.3 Unlimited free local calls are provided solely for live dialogue between, and initiated by, individuals for personal use and may not be used for any other purposes, including, but not limited to: monitoring services, transmission of broadcasts, transmission of recorded material, telemarketing, autodialed calls, other commercial uses, or other connections that do not consist of uninterrupted live dialogue between individuals.
7.4 Unlimited free SMS/MMS may not be used to transmit or facilitate any unsolicited or unauthorized advertising, telemarketing, promotional materials, "junk mail", unsolicited commercial or bulk messages; or for activities that will adversely affect the ability of users or systems to use Singtel Mobile's services, or for any other reason that in our sole discretion violates our policy of providing service for individual use.
7.5 Singtel Mobile reserves the right, without notice or limitation, to levy prevailing charges on usage in excess of the cap, or to deny, terminate, modify, disconnect or suspend services if an individual engages in unfair usage or if Singtel Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation.
7.6 Free v019 add-on can only make free 700 minutes outgoing calls from unlimited calls bundle.
8. Singtel Price Plan Voucher
8.1 Customer subscribed to either iThree Plus, Premium 1500, Premium, Prestige or Combo12 mobile plan will be rewarded with a free device upgrade voucher upon fulfilling 12 months of the mobile contract.
8.2 Voucher is issued once every 12 months to active Customer on eligible mobile plan. The voucher is valid for 12 months.
8.3 Voucher is not transferable or exchangeable for cash.
8.4 Unless otherwise stated, voucher can be combined with other vouchers issued by Singtel, except another Singtel Price Plan voucher.
8.5 Other terms and conditions for usage of voucher apply.
9. Youth Benefits
9.1 Students with a valid student pass and full-time NSFs with a valid 11B identity card can apply for a Youth mobile plan.
9.2 Youth promotional rates if applicable are valid for 24 months from date of sign up; thereafter prevailing standard mobile plan rates will apply.
9.3 Unlimited SMS/MMS, Campus/Camp calls and 1GB local data (promotional for Combo2 and Combo3 plans) is free for 24 months from the date of sign up. Thereafter, these benefits shall cease upon expiry of the promotional period.
9.4 Free local SMS/MMS are to any local mobile number.
9.5 Free Campus/Camp calls are capped at $30/month at Campus/Camp zones. Airtime deduction will follow the following sequence:
• Mobile plan local call bundle
• TalkMore add-on
• Free Campus/Camp calls
10. Silver Plan Benefits
10.1 Singaporeans/PRs aged 55 years old and above can apply for one (1) Silver mobile plan.
10.2 Promotional subscription rate is valid for 24 months from date of sign up; thereafter prevailing standard mobile plan rate will apply.
10.3 Subscriptions to additional lines are subjected to the prevailing standard mobile plan rate.
11. Special Plan Benefits
11.1 Persons with Disabilities (PWDs) with valid PWDs concession card can sign up for one (1) Special mobile plan. Promotional subscription rate is valid for as long Customer is on this plan. Any change in mobile plan shall cease the promotional rate.
11.2 Subscriptions to additional lines are subjected to the prevailing standard mobile plan rate.
11.3 Unlimited SMS/MMS, additional 200 minutes and 2GB local data is free on this plan. Any change in mobile plan shall cease these benefits.
12. MobileShare Supplementary Plan
12.1 Each main line is eligible to sign up for 3 supplementary mobile lines, inclusive of any combination of MobileShare, RedPac, RedPac Plus or DataShare lines.
12.2 The main line has to be subscribed to an eligible mobile plan. Eligible mobile plans are Combo 1, Combo 2, Combo 3, Combo 4, Combo 6 and Combo 12 Plans, SuperLite, Lite (2GB local data bundle), Value (3GB local data bundle), Plus (4GB local data bundle), Prestige and Mobile Broadband Plans that are 10GB plans and below.
12.3 Each MobileShare subscription has to be tied to a main Singtel postpaid Mobile Customer who is eligible to subscribe to a supplementary line. Residential, Corporate Individual Scheme and SME Customers are eligible. UEN(Unique Entity Number) subscribers are not eligible.
12.4 Local calls: Customers on MobileShare Supplementary Plan will enjoy free incoming calls only if the MobileShare line is tied to a main mobile plan with free incoming calls. MobileShare line that is tied to a Mobile Broadband plan will incur prevailing pay-per-use charges for both incoming and outgoing calls.
12.5 Local SMS/MMS usage: If the main line is a mobile plan, the local SMS/MMS and data bundle will be shared between the main line and the MobileShare Supplementary plan. Unused local calls/sms/data cannot be carried forward to the following month. If the main line is a data plan, prevailing pay-per-use charges apply.
12.6 Local data: Excess local data usage incurred by the MobileShare line will be billed to the main line. The excess charges will be based on prevailing rates. Additional 500MB free local data per MobileShare line per month will commence from the activation date of the respective MobileShare line.
12.7 If the parent line is terminated, the MobileShare line will automatically be converted to SuperLite. A 3-month service contract applies from the date of conversion.
13. Mobile Plan Discount
13.1 Customers who have signed up for SingNet mio Home/mio Plan/Fibre Entertainment Bundle/Fibre Entertainment Bundle+/Fibre Home Bundle ("Eligible Customer") are eligible to participate in the Mobile Plan Discount promotion (“Mobile Plan Discount Promotion”).
13.2 To qualify as a Fibre Entertainment Bundle+ subscriber, you must be subscribed to one of Fibre Home Bundle 200M, 300M or 500M as well as a minimum of one of Singtel TV Pack available from 6 March 2015, a list of which can be viewed at www.singteltv.com.sg/price-plan.asp (“Eligible TV Pack”). Both the Fibre Home Bundle and Singtel TV subscriptions must be activated and registered under the same customer ID and installation address. Existing Singtel TV customers who wish to be eligible for Mobile Plan Discount benefits must upgrade their existing Singtel TV Pack to one of the the Eligible TV Packs with a new TV contract and fulfill the Eligible Customer criteria as stated in clause 13.1 and 13.2. Downgrade and/or early termination charges will apply for downgrade/early termination within existing contractual period.
13.3 The Mobile Plan Discount Promotion is only available for the following Singtel postpaid mobile plans: Combo Plans, Lite (with 2GB Local Data), Value (with 3GB Local Data), Plus (with 4GB Local Data) and Prestige (with 12GB Local Data), ("Eligible Discount Line").The Mobile Plan Discount Promotion is not applicable to business-registered customers and BroadBand on Mobile plans. A mobile line can only be nominated to join one group of mobile lines for The Mobile Plan Discount Promotion.
13.4 For the avoidance of doubt, the following Singtel mobile plans are not considered Eligible Discount Lines: SuperSIM Plans, Silver Plans, Youth Plans, Special Plan, Staff/Friends of Family/Staff & Family Plans, Easy Mobile Plans and Corporate Individual Scheme plans. However, the above-mentioned plans may be nominated to count towards the total mobile lines for the purpose of determining the applicable discount rate as stated in clause 13.5.3 below ("Eligible Nomination Lines").
13.5 Mobile Plan Discount Promotion for mio Home/mio Plan/Fibre Entertainment Bundle/Fibre Entertainment Bundle+:
13.5.1 The Eligible Customer must subscribe to at least one Eligible Discount Line which shall be designated as the key mobile line ("Key Mobile Line").
13.5.2 The Eligible Customer will be allowed to nominate up to 4 more mobile lines (which may be Eligible Discount Lines or Eligible Nomination Lines for the purpose of computing the discount rate as stated in clause 13.5.3, provided always that the Customer ID address of each of the account holders of the nominated lines is the same as that of the Eligible Customer.
13.5.3 If the Eligible Customer’s application is approved by Singtel Mobile, the Eligible Customer shall enjoy the applicable discount rate:
• 1 Eligible Discount Line (i.e. Key Mobile Line): 10% off the Eligible Discount Line monthly subscription
• 2 mobile lines (Key Mobile Line, Eligible Discount Lines and Eligible Nomination Lines): 15% off each Eligible Discount Line subscription
• 3 mobile lines (Key Mobile Line, Eligible Discount Lines and Eligible Nomination Lines): 20% off each Eligible Discount Line subscription
• 4 mobile lines (Key Mobile Line, Eligible Discount Lines and Eligible Nomination Lines): 25% off each Eligible Discount Line subscription
• 5 mobile lines (Key Mobile Line, Eligible Discount Lines and Eligible Nomination Lines): 30% off each Eligible Discount Line subscription
13.6 Mobile Plan Discount Promotion for Fibre Home Bundle:
13.6.1 The Eligible Customer may only subscribe to a maximum of one Eligible Discount Line.
13.6.2 If the Eligible Customer’s application is approved by Singtel Mobile, the Eligible Customer shall enjoy 10% off the monthly subscription of the Eligible Discount Line.
13.7 Singtel Mobile shall determine the applicable discount rate on a monthly basis (on the 1st day of each calendar month) based on the Eligible Discount Lines and/or Eligible Nomination Lines that are not suspended or terminated during the previous calendar month. If a nomination is made after the 1st day of any calendar month, the nomination shall be approved/rejected by Singtel Mobile on the 1st day of the following calendar month and the discount (if approved by Singtel Mobile) will only be reflected in the billing cycle of the calendar month following the month of Singtel Mobile’s approval. Singtel Mobile's decision on the counting of the Eligible Discount Lines and/or Eligible Nomination Lines, and application of the discount shall be final and conclusive.
13.8 The Mobile Plan Discount Promotion will cease upon temporary suspension of service, transfer of ownership, service relocation or termination of SingNet mio Home/mio Plan/Fibre Entertainment Bundle/Fibre Entertainment Bundle+/Fibre Home Bundle by the Eligible Customer. The Eligible customer may re-apply to nominate lines, provided the promotion criteria as stated in clause 13.1 and 13.2 is still fulfilled after transfer of ownership or service relocation. The determine of applicable discount rate is subjected to approval as stated in clause 13.7.
13.9 Singtel Mobile reserves the right to discontinue or terminate the Mobile Plan Discount promotion at any time without notice. Customers will not be entitled to any refund or compensation in respect of such termination.
14. Port-in Service
14.1 “Port-In Service” means a service provided by Singtel Mobile which allows a Customer to retain his non-Singtel Mobile postpaid mobile number by porting his line from his current mobile service provider (“Donor”) to a Singtel Mobile postpaid line. Customer consents to the release of Customer’s information to a third party central number port service provider and/or the Donor for the purpose of activating the Port-In Service.
14.2 Customer agrees to pay all outstanding charges to the Donor, including pre-termination charges, if any, prior to the activation of the Port-In Service.
14.3 Upon commencement of the Port-In Service, Customer’s existing contract with the Donor shall automatically terminate.
14.4 If the Port-In Service request is rejected by Singtel Mobile for any reason, the Customer shall resolve any outstanding issue(s) with the Donor within the fourteen (14) days of the date of the Customer’s signing of the Port-In Service agreement with Singtel Mobile. If Customer fails to resolve any outstanding issue(s) with the Donor within fourteen (14) days of the date of the Customer’s signing of the Port-In Service agreement with Singtel Mobile, then Customer shall pay Singtel Mobile, immediately on demand, (i) the device subsidy as stated in the Device Agreement (if any) and (ii) cancellation charges for blank SIM card or pre-termination charges for pre-activated SIM card.
15. Mobile Number Scheme for Golden / Special / Incident Numbers
15.1 Customers may request to pay for the right to use specific Golden/Special/Incident Mobile Numbers (“Number”). Singtel reserves the right to reject any application, and to have the final decision on number allocation in the event of a dispute.
15.2 If a request is successful, the cost of the Number will be billed to the customer’s next Singtel bill.
15.3 The customer shall activate the Number on a Singtel Mobile Postpaid subscription within fourteen (14) days of obtaining the Number under the Golden Number Scheme. If the Number is not activated within fourteen (14) days, the customer will cease to have the right to use the Number. Singtel Mobile will have the absolute right to deal with the Number as it deems appropriate without being liable to the customer for any loss or damages. Singtel will not refund any amount paid by customer for the Number.
15.4 The customer shall pay the cost of the Number by the due date stipulated in the customer’s Singtel bill. Singtel Mobile shall have the absolute right to retrieve and re-circulate the Number to another customer if the cost of the Number is not paid in full by the due date.
15.5 Golden numbers may not be resold, transferred or offered in any way whatsoever to a third party without Singtel’s prior approval in writing.
15.6 Singtel Mobile reserves the right to vary the terms and conditions of this Golden Number Scheme at any time without prior notice.
15.7 Singtel may change or withdraw any Number without prior notice to customer, and without being liable to the customer in damages or otherwise, owing to directions given by the Info-Communications Development Authority of Singapore or any other regulatory authority, or any telecommunications network changes initiated by Singtel Mobile or otherwise.
 

Dated: 9 March 2015

 

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