News Releases

SingTel Group’s mobile customer base reaches 445 million

  • SingTel extends market leadership in Singapore
  • Optus continued postpaid growth momentum  

Singapore, 9 May 2012 – Singapore Telecommunications Limited (SingTel) today announced that the Group posted another quarter of strong growth in customer acquisitions. As at 31 March 2012, the Group had a total mobile customer base of 445 million, an increase of 11 per cent or 42.9 million from a year ago.



Aggregate Customer Base
(in 000s)

Proportionate Customer Base*
(in 000s)


31 Mar 12

31 Dec 11

31 Mar 11

31 Mar 12

31 Dec 11

31 Mar 11

SingTel

3,580

3,549

3,307

3,580

3,549

3,307

Optus

9,489

9,409

9,068

9,489

9,409

9,068

Airtel

241,148

232,950

211,919

77,939

75,289

68,344

-   South Asia

 188,008

182,000

167,713

60,764

58,822

54,088

-   Africa

 53,140

50,949

44,206

17,175

16,467

14,256

Telkomsel

109,881

107,017

99,365

 38,458

37,456

34,778

AIS

34,138

33,460

31,951

 7,961

7,803

6,799

Globe

31,025

30,040

27,320

      14,681

14,218

12,931

Warid

 14,397

15,288

17,806

 4,319

4,586

5,342

PBTL

 1,786

1,825

1,788

 804

821

805

Group Total

445,444

433,538

402,524

157,231

153,131

141,374

Proportionate share of mobile customers represents the total number of mobile customers of an associate multiplied by the Group’s effective percentage ownership in the associate at the respective dates.

Airtel’s total mobile customer base reached 241 million as at 31 March 2012, an increase of 29.2 million or 14 per cent from a year ago.

In India, Airtel’s mobile customer base grew by 19.1 million or 12 per cent to 181 million. During the quarter, Airtel introduced ‘Airtel Money’, India’s first telco-led mobile wallet service on a nationwide basis.

In Africa, Airtel had a total mobile customer base of 53.1 million, an increase of 8.9 million or 20 per cent. In the quarter, Airtel expanded the rollout of its 3G services to five more countries in Africa: Ghana, Sierra Leone, Kenya, Nigeria and Tanzania.

Telkomsel’s total mobile customer base stood at 110 million, up 10.5 million or 11 per cent.  Its market share was at approximately 43.3 per cent as at 31 March 2012, up 0.4 percentage point from a quarter ago.

Optus continued postpaid growth momentum

Optus continued its postpaid customer growth momentum with net additions of 82,000 this quarter which included a one-off reduction of 33,000 to a wholesale service provider’s customer base. Excluding this adjustment, postpaid customer net additions this quarter were 115,000.

Prepaid customers were stable at 4.29 million.  

Net additions for the full year were 421,000, bringing Optus’ total mobile customer base to 9.49 million, up 5 per cent from a year ago. Postpaid customers comprised 55 per cent of the total base, up 2 percentage points from a year ago.

The number of 3G customers increased to 6.63 million, a 6 per cent increase from a quarter ago. This included a base of 1.58 million wireless broadband customers, an increase of 23 per cent from a year ago. 

SingTel extends market leadership in Singapore

In Singapore, SingTel further grew its market leadership to 45.9[1] per cent. Its total mobile customer base grew by 273,000 customers or 8.3 per cent from a year ago to 3.58 million as at 31 March 2012.

Full year net additions in the postpaid segment were 171,000 customers, lifting total postpaid customer base by 9.6 per cent to 1.95 million. The growth was driven by increasing demand for smartphones and data SIMs from integrated mobile broadband bundles.

In the prepaid segment, SingTel’s customer base grew by 102,000 customers or 6.7 per cent to 1.63 million, led by strong demand for 3G offerings such as 3G SIM, data and Blackberry value added services. SingTel continues to drive data usage among prepaid customers, empowering them with faster Internet access at lower costs with the introduction of ‘Opera Mini Browser’.

More information on the performance of the SingTel Group will be available on 10 May 2012 when it announces its results for the fourth quarter ended 31 March 2012.

 


[1] Mobile market share based on telco operators’ published results.