hi!Card

The Only Prepaid Mobile Card You Need

With SingTel Prepaid Mobile hi!Card, you can enjoy:

• Local calls at 8 cents/min* EVERYDAY
• Local sms at 5 cents/SMS
• Global sms at 15 cents/SMS and 5 cents/SMS to Telkomcel simPATI subscribers
• Free IDD calls to Bangladesh, China, India, Malaysia, Thailand and more
• Free incoming calls^ and special IDD rates to Indonesia and Philippines
• Instant Bonus Value
• Lowest SIM value at $8
• Free Caller-ID, Call Hold, Call Waiting and Call Transfer Service
• Convenience with top-up cards available at hello! Stores, SingTel Mobile Authorised Dealers, 7- Eleven, SingPost Outlets, Cheers Convenience Stores and Sheng Siong outlets. Get BIGGER VALUE with our SUPER HOT$128 and BONU$30 Top-Up Cards
• Best network coverage
• Best of all, you can control your phone expenses spending - no bills, no contracts, no subscription. Keeping in touch has never been easier.
• $8 hi!Card is valid for 90 days, $15 hi!Card is valid for 120 days and $28/$50 AMEX co-brand hi!Card is valid for 180 days. You may top up the card value to extend its validity. Top up $20 or more to enjoy 180 days validity and top-up $10 to enjoy 90 days validity; from the date of top up.

*   8 cents/min weekdays (Monday to Friday) 8pm to 7.59am and weekends anytime.   
     16 cents/min weekdays (Monday to Friday) 8am to 7.59pm.
     All calls answered/ made on both lines will be charged at prevailing local talktime charges.
     Talktime charges apply to redirected calls.

^   Free incoming calls applicable with a minimal daily deduction of $0.60 upon activation.

Get More Free Minutes to call home! Use 8 mins of v019 call and get 10 mins FREE.

Get 10 mins of FREE v019 IDD talktime with every 8 mins-call to China, Indonesia, Malaysia, Philippines and Thailand on your hi!Card, Super HOT$128 or HOT$55. FREE 10 mins of talktime have to be utilised within the same call duration after the first 8 mins of call to the selected destination. For details please refer to Terms and Conditions page.

 

User Guide

How does your hi!Card work?

Slot your hi!Card into your mobile phone (for instructions, refer to your mobile phone operation manual). If your hi!Card has zero value, you will need to top up the value.

Before a call is connected, you will hear a message telling you the remaining value in your hi!Card.

All incoming and outgoing call charges will be deducted from the stored-value hi!Card.

How do I make and end a call?

How do I check my account balance?
You will hear the balance of your amount each time you make an outgoing call before your call is connected.

Alternatively check the balance anytime:

How do I top up my hi! Card?
You may purchase various stored value Top-Up Cards at hello! Stores, authorised dealers, SingPost outlets, 7-Eleven and Cheers Convenience stores to top up your account balance.

Alternatively, top up your hi!Card at any Self-service Automated Machine (SAM), DBS/POSB ATM or AXS station. You can also top up via the Internet if you have an Internet Banking account with DBS, UOB or Citibank.

For Top Up via SAM, just press the [Top Up or Purchase Telecommunication Services ] button, then select [ hi!Card ]. For DBS/POSB ATMs, select [Cash Card/Others] followed by [ Loan/other services ]. Then select SingTel services [to top up your hi!Card].

For top up via the Internet, simply go to http://www.vpost.com.sg and select the Pay Bill option followed by hi!Card top-up. The amount will be deducted from your DBS, UOB or Citibank Internet Banking account. First-time users need to register with vPost to obtain a UserID and password. Choose your Top-Up value and make your payment through NETS. It’s that easy!

How do I store frequently used numbers and short text messages?
Your hi!Card can store up to 70 phone numbers of your choice for quick access.

You can also store up to 3 short text messages. As storing of phone numbers and text message sequences may vary depending on the model of handphone used, please refer to your handphone manual for instructions.

What do I need to do in order to send SMSes through my hi!Card?
In order to send SMSes through your hi!Card, you will need to set the mobile phone SMS centre number by doing the following:

To send SMSes to overseas numbers from Singapore, just key in your message and remember to use the international prefix “+”.

How does IDEAS work with my hi!Card?
You can enjoy IDEAS with your hi!Card on a WAP-enabled mobile phone. IDEAS on WAP (Wireless Application Protocol) lets you freely access and interact with the latest information and services from the Internet from your mobile phone.

To access the service, you will need a configured WAP-enabled mobile phone or wireless terminal. Online registration is also necessary at http://www.ideas.singtel.com   For more information, call 1800-4-Eideas (1800-434 3327).

How does VoiceMail work with my hi!Card?
hi!Card users can enjoy VoiceMail service with no registration fee and monthly subscription. To enjoy VoiceMail, simply follow these steps:

Password Security Features
This prevents unauthorised calls from being made and charged to your account. Your hi!Card has been pre-set with a default password “1234”.

Changing your password*
Refer to the mobile phone manual or follow the instructions below to change your SIM card password.

* The password security feature must first be activated before the password can be changed

To change the password:

Press < old password > < new password > 

The new password length can be any 4 to 8-digit number.

You should keep your password confidential.

Using Your Password Security Feature
When the Password Security Feature is on, you need to enter the correct password each time you switch on the phone. After 3 consecutive attempts with the incorrect password, your mobile service will be disabled. If this happens, please bring your mobile phone and hi!Card to any of our Customer Services Centres.

Further unsuccessful attempts will invalidate your hi!Card permanently. You will need to purchase a new hi!Card and will not be able to retain your number.

Free Value-Added Services
There are four different kinds of Call Divert/Transfer Options.

Enjoy these services absolutely free, without registration or monthly subscription fee:

SMS Feature
Send and receive short messages.

Free Call Divert/Transfer
Re-direct your incoming calls to another telephone, mobile or pager number.

There are four different kinds of Call Divert/Transfer Options:
i) No Reply
This transfers your calls to VoiceMail when you are unable to take the call. To activate this option, use the code
ii) Unreachable
This transfers your calls to VoiceMail when your handphone is switched off or you are out of signal coverage (e.g. in a lift).To activate this option, use the code
iii) Busy
This transfers your calls to VoiceMail when you are engaged on your handphone and do not wish to be disturbed.To activate this option use the code
iv) All Calls
This transfers your calls to VoiceMail when you do not want to take any calls personally. To activate this option use the code

Please wait for confirmation display on your handphone for each activation/deactivation sequence before proceeding to another.
For Example: "No Reply All Calls Activated" or "No Reply All Calls Deactivated".

Depending on your handphone model, your [SEND] key could be either or and your "END" key could be either  or

Please refer to your handphone manual to check if the [Call Divert] feature is available under the menu option. If the [Call Divert] feature is available, select the option that you wish to activate and enter [1344] as your destination number.

Notes

• Call Divert/Transfer will remain activated until you cancel it.
• You cannot re-direct incoming calls to a telephone number that already has Call Divert/Transfer activated.
• You can only re-direct calls to local telephone, mobile or pager numbers.
• Re-directed calls will be charged at prevailing mobile phone rates.
• You can still use your mobile phone to make outgoing calls when Call Divert/Transfer is activated.

* Airtime charges apply.

Useful Notes
You can use the GSM900 hi!Card with any GSM900 or DualBand Phone. The GSM1800 hi!Card can be used with any GSM1800 or DualBand Phone.

• Your first top-up for a new (zero value) hi!Card has to be made through 9676 7777 with a Top-Up Card. Subsequent top-ups may be made at SAM or DBS/POSB ATMs located conveniently around Singapore. You can also top up via the Internet if you have an Internet Banking account with DBS, UOB or Citibank. Visit www.vpost.com.sg to activate this.
• Your hi!Card must be topped up at least every 90 days. Otherwise, it will be de-activated and the value in your hi!Card will be forfeited.
• 180 days is the maximum validity period for selected Top-Up denominations.
• The Top-Up Card has an expiry date printed on it.
• You can purchase a Top-Up Card from selected authorised dealers and top up your hi!Card as and when you want.
• You can make calls to Service 100.
• You will not be able to make calls to 104 and numbers beginning with 1900.
• For International Direct Dialing (IDD) calls, IDD rates and hi!Card local talktime charges apply. IDD calls will be charged by the first minute and subsequent 6-second blocks.
• Your hi!Card supports AutoRoam and thus can be used when you are overseas.
• You will not be able to make any calls if you select Line 2 on your mobile phone.
• To send SMSes from your hi!Card, you must configure your mobile phone to a dedicated SMS centre (+65 9640 0001), which is specifically for hi!Card SMS.

 

Local calls	8¢* per minute during Happy Hour (anytime except Normal Hour) 16¢* per minute during Normal Hour (Mon to Fri, 8am to 7.59pm)
Local SMS	5¢* per SMS
Global SMS	15¢* per SMS 5¢* per SMS to Telkomsel simPATI subscribers

*Rates are rounded to nearest cent for publication and actual rates may vary. All local calls are charged in 30-second blocks after the 1st minute, except for v019 calls which are charged in 6-second blocks after the 1st minute. The rates of chargeable calls and SMSes using hi!Card and any additional charges shall be as determined by SingTel Mobile. Any special rates pursuant to other SingTel Mobile pre-paid schemes shall not be applicable.

Frequently Asked Questions

1. Where can I buy a hi!Card?
2. How do I top-up my hi!Card?
3. What is the maximum top-up amount for my hi!Card?
4. Is there an expiry date on my hi!Card or top-up value?
5. Is there a hotline for hi!Card users?
6. Can I make emergency calls to 999 and 995 when there is zero value in my hi!Card?
7. Do I need to subscribe for hi!Card SMS/messaging?
8. What happens if I send an SMS and my recipient's mobile phone is switched off?
9. Do I need to configure my SMS centre number in order to send SMSes from my hi!Card?
10. Who can I send SMSes to from my hi!Card?
11. What if I try to send an SMS but my hi!Card balance has insufficient value?
12. How will I be charged for picture messaging?
13. Can SingTel hi!Card subscribers send SMSes (Global SMSes) to their overseas friends?
14. How do I send global SMSes to my overseas friends?
15. Can I access the Internet via a dial-up through SingTel Mobile's digital direct access?
16. I do not have a SingNet account. Can I dial-up to another ISP(e.g. Pacific Internet) or to my corporate server for data access?
17. Since data access is provided, can hi!Card user receive an incoming fax or send an outgoing fax?

---

1. Where can I buy a hi!Card?

   hi!Card is available at all hello! Stores, SingTel Mobile authorised dealers, 7-Eleven, SingPost outlets and Cheers convenience stores.

   For registration, please bring your prepaid SIM card and the necessary identity documents, i.e. NRIC for Singaporeans; blue identity card for permanent residents; SAF11B, SPF11B or SCDF11B for National Servicemen; Work Permit Identification Card for foreign workers; and passport for other foreigners.

2. How do I top-up my hi!Card?

   You can purchase a Top-Up Card from all hello! stores, SingTel Mobile authorised dealers, 7-Eleven, SingPost outlets and Cheers convenience stores.

   Simply follow the instructions printed on the back of the Top-Up Card.

   • Call 9676-7777 (toll-free) on your mobile phone with the hi!Card inserted.
   • Press "2" to top up.
   • Wait for the voice prompt and enter the 10-digit Top-Up Card number printed on the back of your Top-Up Card, followed by the "#" key.
   • When prompted, scratch off the scratch panel on the back of your Top-Up Card to reveal a 6-digit PIN. Enter this PIN, followed by the "#" key.
   • You will hear the top-up value credited to your hi!Card on your mobile phone.

   You can call in to top-up even when your hi!Card value is zero. Your mobile phone number will remain unchanged after top-up.

   Alternatively, you can top-up your hi!Card at any Self-service Automated Machine (SAM), DBS/POSB ATM or AXS Stations.

   You can also top-up via the Internet if you have an Internet Banking account with DBS, UOB or Citibank.

3. What is the maximum top-up amount for my hi!Card?

   To protect the interest of our customers, the maximum amount today on a hi!Card is $999. If the current balance plus top-up value exceeds $999, the customer will be prompted to reselect the top-up value.

4. Is there an expiry date on my hi!Card or top-up value?

   The hi!Card must be topped up at least every 90 days*, otherwise, the hi!Card will be deactivated and any remaining value in the hi!Card will be forfeited. Top-Up cards also have an expiry date printed on their back. After expiry, the card is not valid and cannot be used.

   * 180 days is the maximum validity period for selected SIM Cards and Top-Up denominations. SIM Card value: $8 hi!Card with 90 days expiry, $15 hi!Card with 120 days expiry, $28 and $50 hi!Cards with 180 days expiry. Various modes of Top-up value: $2 to $6 with 30 days expiry, $10 with 90 days expiry, $15 with 120 days expiry and $20 or more with 180 days expiry.

5. Is there a hotline for hi!Card users?

   Yes, you can call 1800 482 2800 or contact our contact Customer Care.

6. Can I make emergency calls to 999 and 995 when there is zero value in my hi!Card?

   Yes.

7. Do I need to subscribe for hi!Card SMS/messaging?

   There is no registration or monthly subscription fee for hi!Card SMS. Charges are based on the total number of messages sent successfully.

8. What happens if I send an SMS and my recipient's mobile phone is switched off?

   Once you send an SMS, the charges will be deducted from your hi!Card and the SMS will be processed. We will attempt to send the SMS for over 24 hours. If your recipient is still unreachable, the SMS charges still apply.

9. Do I need to configure my SMS centre number in order to send SMSes from my hi!Card?

   Yes, you need to configure your mobile phone to a dedicated SMS Centre, +6596400001, which is only for hi!Card SMS.

10. Who can I send SMSes to from my hi!Card?

    You may send SMSes from hi!Card to the following:

    •  SingTel, StarHub and M1 postpaid/prepaid mobile subscribers
    • Overseas numbers. For the list of Global SMS supported networks, please click here.
11. What if I try to send an SMS but my hi!Card balance has insufficient value?

    If your hi!Card balance is insufficient when you send an SMS, you will receive a return message informing you of this. You will need to send your SMS again after you have top up your hi!Card.

12. How will I be charged for picture messaging?

    Each picture message can consist of 3 or more short messages. Please ensure that the balance on your hi!Card is sufficient before you send a picture message to another mobile phone user. Charges are based on the total number of SMSes sent successfully.

13. Can SingTel hi!Card subscribers send SMSes(Global SMSes) to their overseas friends?

    Yes. For the list of Global SMS supported networks, please click here.

14. How do I send a Global SMS to my overseas friend?

    To send a Global SMS, just key in your message along with
    + < country code > < area code > < mobile number >

    Note:

    1. 001 cannot replace the [+] key when sending a Global SMS. Please refer to your phone manual on how to key in [+].
    2. Key in < area code > only if applicable.
       For the list of supported destinations for Global SMSes, please click here

     

15. Can I access the Internet via a dial-up through SingTel Mobile's Digital Direct Access?

    Yes, hi!Card users are able to access the Internet via SingNet by dialing SingTel Mobile's Digital Direct Access number (9676 3338). Please note that the hi!Card user needs to have a SingNet account in order to use this service.

16. I do not have a SingNet account. Can I dial-up to another ISP (e.g. Pacific Internet) or to my corporate server for data access?

    Yes.

17. Since data access is provided, can hi!Card user receive an incoming fax or send an outgoing fax?

    No, the data service does not support incoming or outgoing faxes.

Back to top

TERMS AND CONDITIONS:

1. The hi!Card and Top-Up Card once sold cannot be returned. It cannot be exchanged for cash or other products. SingTel Mobile shall not be liable to the customer for any loss, theft, misuse or damage of these cards whatsoever.
2. SingTel Mobile does not provide a refund for any unused balance in the prepaid mobile card account; before or after usage, upon expiry or termination of account or if the SIM card is blocked.
3. The card number and PIN number printed on each Top-Up Card is unique to that Top-Up Card and the customer shall be solely responsible for preventing any unauthorised use of the Top-Up Card.
4. Unless expressly stated herein, SingTel Mobile's Specific Terms and Conditions of Service , and Singapore Telecommunications Limited's General Terms and Conditions (the "General Terms and Conditions"), shall apply in addition to the above terms and conditions.
5. The Customer agrees that SingTel Mobile shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with Clause 15 of the General Terms and Conditions. The Customer is entitled to withdraw such consent in the procedure as prescribed by SingTel Mobile from time to time.
6. 1800/1900/15xx-calls and selected mobile data/content access via *SEND or 5-digit short codes are not available for prepaid services and are subjected to 3rd party content providers terms and conditions.
7. The $8 for $10 hi!Card is preloaded with a value of $10 in the main account.
8. The $8 for $11 hi!Card is preloaded with a value of $8 in the main account  and a one-time additional $3 bonus talktime (“Bonus”) will be added to your special bonus account (“Account”) upon the first top-up of a minimum of $5 to the main account.
9. All unused value in the Account shall expire within thirty (30) days from the date the last eligible top-up is made by the Customer ("Bonus Period") and shall be automatically forfeited unless a fresh eligible top-up is made to the main account prior to expiry of the Bonus Period. Unused value in the Account may be rolled over for a further thirty (30) day period commencing from the date of the eligible top-up if a fresh eligible top-up is done within the Bonus Period.

SingTel Mobile IDD Promotion (“IDD Promotion”) - Terms and Conditions

1. This IDD Promotion is valid from 26 March 2010 and is only applicable for SingTel Mobile Prepaid Mobile customers who make V019 calls to China, Malaysia, Indonesia, Philippines & Thailand.  Customers making calls using SUPER HOT$128 or HOT$55, shall only be entitled to the IDD Promotion if the cost of such V019 calls are deducted from the respective SUPERHOT$128 or HOT$55 International Talktime and Global SMS BONUS Accounts. For the avoidance of doubt, SUPERHOT$128 and HOT$55 customers shall not be entitled to this IDD Promotion if the cost of the V019 calls made by such customers are deducted from the customer’s Main Account unless such deduction from the Main Account is necessary due to unavailable or insufficient credit in the Customer's International Talktime and Global SMS BONUS Account.

2. Customers using BONU$30 are eligible for this IDD Promotion only if the cost of the V019 calls made are deducted from the customer’s Main Account.

3. Under this IDD Promotion, customers will enjoy 10 minutes of their V019 call for free AFTER the first 8 minutes of their V019 call to one of the above destinations. The 10 free minutes of the V019 call will only be awarded ONCE per call and must be utilised within the same call. Any unutilized free minutes shall be automatically forfeited.

4. There is no limit to the number of times a customer can enjoy the 10 minutes of FREE V019 calls to the selected destination each day.

5. The chargeable duration of V019 calls will be charged based on SingTel Mobile’s prevailing Prepaid Mobile V019 rates for each of the selected countries.

6. Prevailing mobile local airtime charges^ will apply and will be deducted from either the Customer’s Main Account or the respective SUPER HOT$128 and/or HOT$55 International Talktime and Global SMS BONUS Accounts (where applicable) at the discretion of SingTel Mobile.

7. Fixed lines termination and mobile lines termination of the designated destinations covered by this IDD Promotion is subject to the discretion of SingTel Mobile. SingTel Mobile may vary, suspend or terminate the whole or any part of this IDD Promotion from time to time without prior notice.

8. In addition to these terms and conditions, this IDD Promotion is further subject to SingTel Mobile's Specific Terms and Conditions of Service (the “Specific Terms and Conditions”) and Singapore Telecommunications Limited's General Terms and Conditions (the "General Terms and Conditions”),  available at: www.singtel.com.  SingTel Mobile reserves the right to vary any part of these terms and conditions without prior notice and shall have the final decision in any dispute arising from this IDD Promotion.

^ Local Airtime Charges for calls terminating at Globe fixed lines, Globe Handyphone and Touch Mobile numbers with prefixes 0905, 0906, 0915, 0916, 0917, 0926 and 0927 via Kababayan Card shall be at 8¢ per minute.

We are committed to providing a high level of service. If you have feedback about your SingTel experience or suggestions on how we can improve, we would love to hear from you. Click here to contact us!