hi!Card is available at all hello! Stores, SingTel Mobile authorised dealers, 7-Eleven, SingPost outlets and Cheers convenience stores.
For registration, please bring your prepaid SIM card and the necessary identity documents, i.e. NRIC for Singaporeans; blue identity card for permanent residents; SAF11B, SPF11B or SCDF11B for National Servicemen; Work Permit Identification Card for foreign workers; and passport for other foreigners.
You can purchase a Top-Up Card from all hello! stores, SingTel Mobile authorised dealers, 7-Eleven, SingPost outlets and Cheers convenience stores.
Simply follow the instructions printed on the back of the Top-Up Card.
You can call in to top-up even when your hi!Card value is zero. Your mobile phone number will remain unchanged after top-up.
Alternatively, you can top-up your hi!Card at any Self-service Automated Machine (SAM), DBS/POSB ATM or AXS Stations.
You can also top-up via the Internet if you have an Internet Banking account with DBS, UOB or Citibank.
To protect the interest of our customers, the maximum amount today on a hi!Card is $999. If the current balance plus top-up value exceeds $999, the customer will be prompted to reselect the top-up value.
The hi!Card must be topped up at least every 90 days*, otherwise, the hi!Card will be deactivated and any remaining value in the hi!Card will be forfeited. Top-Up cards also have an expiry date printed on their back. After expiry, the card is not valid and cannot be used.
* 180 days is the maximum validity period for selected SIM Cards and Top-Up denominations. SIM Card value: $8 hi!Card with 90 days expiry, $15 hi!Card with 120 days expiry, $28 and $50 hi!Cards with 180 days expiry. Various modes of Top-up value: $2 to $6 with 30 days expiry, $10 with 90 days expiry, $15 with 120 days expiry and $20 or more with 180 days expiry.
Yes, you can call 1800 482 2800 or contact our contact Customer Care.
There is no registration or monthly subscription fee for hi!Card SMS. Charges are based on the total number of messages sent successfully.
Once you send an SMS, the charges will be deducted from your hi!Card and the SMS will be processed. We will attempt to send the SMS for over 24 hours. If your recipient is still unreachable, the SMS charges still apply.
Yes, you need to configure your mobile phone to a dedicated SMS Centre, +6596400001, which is only for hi!Card SMS.
You may send SMSes from hi!Card to the following:
If your hi!Card balance is insufficient when you send an SMS, you will receive a return message informing you of this. You will need to send your SMS again after you have top up your hi!Card.
Each picture message can consist of 3 or more short messages. Please ensure that the balance on your hi!Card is sufficient before you send a picture message to another mobile phone user. Charges are based on the total number of SMSes sent successfully.
Yes. For the list of Global SMS supported networks, please click here.
To send a Global SMS, just key in your message along with
+ < country code > < area code > < mobile number >
Yes, hi!Card users are able to access the Internet via SingNet by dialing SingTel Mobile's Digital Direct Access number (9676 3338). Please note that the hi!Card user needs to have a SingNet account in order to use this service.
No, the data service does not support incoming or outgoing faxes.