Support - hi!Card

  • FAQ

Frequently Asked Questions

  1. Where can I buy a hi!Card?
  2. How do I top-up my hi!Card?
  3. What is the maximum top-up amount for my hi!Card?
  4. Is there an expiry date on my hi!Card or top-up value?
  5. Is there a hotline for hi!Card users?
  6. Can I make emergency calls to 999 and 995 when there is zero value in my hi!Card?
  7. Do I need to subscribe for hi!Card SMS/messaging?
  8. What happens if I send an SMS and my recipient's mobile phone is switched off?
  9. Do I need to configure my SMS centre number in order to send SMSes from my hi!Card?
  10. Who can I send SMSes to from my hi!Card?
  11. What if I try to send an SMS but my hi!Card balance has insufficient value?
  12. How will I be charged for picture messaging?
  13. Can SingTel hi!Card subscribers send SMSes (Global SMSes) to their overseas friends?
  14. How do I send global SMSes to my overseas friends?
  15. Can I access the Internet via a dial-up through SingTel Mobile's digital direct access?
  16. I do not have a SingNet account. Can I dial-up to another ISP(e.g. Pacific Internet) or to my corporate server for data access?
  17. Since data access is provided, can hi!Card user receive an incoming fax or send an outgoing fax?

  1. Where can I buy a hi!Card?

    hi!Card is available at all hello! Stores, SingTel Mobile authorised dealers, 7-Eleven, SingPost outlets and Cheers convenience stores.

    For registration, please bring your prepaid SIM card and the necessary identity documents, i.e. NRIC for Singaporeans; blue identity card for permanent residents; SAF11B, SPF11B or SCDF11B for National Servicemen; Work Permit Identification Card for foreign workers; and passport for other foreigners.

  2. How do I top-up my hi!Card?

    You can purchase a Top-Up Card from all hello! stores, SingTel Mobile authorised dealers, 7-Eleven, SingPost outlets and Cheers convenience stores.

    Simply follow the instructions printed on the back of the Top-Up Card.

    • Call 9676-7777 (toll-free) on your mobile phone with the hi!Card inserted.
    • Press "2" to top up.
    • Wait for the voice prompt and enter the 10-digit Top-Up Card number printed on the back of your Top-Up Card, followed by the "#" key.
    • When prompted, scratch off the scratch panel on the back of your Top-Up Card to reveal a 6-digit PIN. Enter this PIN, followed by the "#" key.
    • You will hear the top-up value credited to your hi!Card on your mobile phone.

    You can call in to top-up even when your hi!Card value is zero. Your mobile phone number will remain unchanged after top-up.

    Alternatively, you can top-up your hi!Card at any Self-service Automated Machine (SAM), DBS/POSB ATM or AXS Stations.

    You can also top-up via the Internet if you have an Internet Banking account with DBS, UOB or Citibank.

  3. What is the maximum top-up amount for my hi!Card?

    To protect the interest of our customers, the maximum amount today on a hi!Card is $999. If the current balance plus top-up value exceeds $999, the customer will be prompted to reselect the top-up value.

  4. Is there an expiry date on my hi!Card or top-up value?

    The hi!Card must be topped up at least every 90 days*, otherwise, the hi!Card will be deactivated and any remaining value in the hi!Card will be forfeited. Top-Up cards also have an expiry date printed on their back. After expiry, the card is not valid and cannot be used.

    * 180 days is the maximum validity period for selected SIM Cards and Top-Up denominations. SIM Card value: $8 hi!Card with 90 days expiry, $15 hi!Card with 120 days expiry, $28 and $50 hi!Cards with 180 days expiry. Various modes of Top-up value: $2 to $6 with 30 days expiry, $10 with 90 days expiry, $15 with 120 days expiry and $20 or more with 180 days expiry.

  5. Is there a hotline for hi!Card users?

    Yes, you can call 1800 482 2800 or contact our contact Customer Care.

  6. Can I make emergency calls to 999 and 995 when there is zero value in my hi!Card?

    Yes.

  7. Do I need to subscribe for hi!Card SMS/messaging?

    There is no registration or monthly subscription fee for hi!Card SMS. Charges are based on the total number of messages sent successfully.

  8. What happens if I send an SMS and my recipient's mobile phone is switched off?

    Once you send an SMS, the charges will be deducted from your hi!Card and the SMS will be processed. We will attempt to send the SMS for over 24 hours. If your recipient is still unreachable, the SMS charges still apply.

  9. Do I need to configure my SMS centre number in order to send SMSes from my hi!Card?

    Yes, you need to configure your mobile phone to a dedicated SMS Centre, +6596400001, which is only for hi!Card SMS.

  10. Who can I send SMSes to from my hi!Card?

    You may send SMSes from hi!Card to the following:

    •  SingTel, StarHub and M1 postpaid/prepaid mobile subscribers
    • Overseas numbers. For the list of Global SMS supported networks, please click here.
  11. What if I try to send an SMS but my hi!Card balance has insufficient value?

    If your hi!Card balance is insufficient when you send an SMS, you will receive a return message informing you of this. You will need to send your SMS again after you have top up your hi!Card.

  12. How will I be charged for picture messaging?

    Each picture message can consist of 3 or more short messages. Please ensure that the balance on your hi!Card is sufficient before you send a picture message to another mobile phone user. Charges are based on the total number of SMSes sent successfully.

  13. Can SingTel hi!Card subscribers send SMSes(Global SMSes) to their overseas friends?

    Yes. For the list of Global SMS supported networks, please click here.

  14. How do I send a Global SMS to my overseas friend?

    To send a Global SMS, just key in your message along with
    + < country code > < area code > < mobile number >

    Note:

    1. 001 cannot replace the [+] key when sending a Global SMS. Please refer to your phone manual on how to key in [+].
    2. Key in < area code > only if applicable.
      For the list of supported destinations for Global SMSes, please click here

     

  15. Can I access the Internet via a dial-up through SingTel Mobile's Digital Direct Access?

    Yes, hi!Card users are able to access the Internet via SingNet by dialing SingTel Mobile's Digital Direct Access number (9676 3338). Please note that the hi!Card user needs to have a SingNet account in order to use this service.

  16. I do not have a SingNet account. Can I dial-up to another ISP (e.g. Pacific Internet) or to my corporate server for data access?

    Yes.

  17. Since data access is provided, can hi!Card user receive an incoming fax or send an outgoing fax?

    No, the data service does not support incoming or outgoing faxes.

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