Getting Started Get yourself ready by having the latest iTunes version, backing up your data and understanding the new MicroSIM....Show

1. How do I check my upgrade eligibility and price plan? You can log in to SingTel My Account with your ONEPass ID and password.

At the Account Summary landing page, click on "View more" of the selected mobile number to see your handset upgrade eligibility date.

You can also dial *1626 from your phone and receive a text message with a menu. Just follow the steps to get information about your upgrade eligibility and price plan.
3. How do I transfer my contacts, information from my current iPhone to my new iPhone 4? Simply follow the below steps:
  • Make sure you have the latest version of iTunes and iOS.
  • Connect your current iPhone to iTunes and sync it. Verify that your original iPhone is backed up.
  • Connect your new iPhone to iTunes (on the same computer you used to back up your current iPhone).
  • iTunes will ask you if you want to restore from a backup or set up your new iPhone as a new phone. When prompted, select the backup of your current iPhone. If iTunes does not prompt you to select a backup to restore when you connect your new iPhone, use iTunes to restore iOS 4 on your new iPhone and try this step again.
    Note: During the process of restoring your old backup to a new iPhone, you may see the iTunes progress bar pause. If this occurs, please allow for additional time for the upgrade to complete.
  • After iTunes finishes restoring the backup you selected to your new iPhone, the iPhone will restart. When your new iPhone appears again in the iTunes window, select it.
  • Click the tabs (Music, Photos, and so on) and verify or change the items you want to sync.
  • Click Apply to sync your new iPhone with iTunes.
  • Verify that your saved SMS messages, email accounts, passwords, photos, notes, and other personal settings are present on your new iPhone. Note that you will be required to enter your email account and voicemail passwords again. If you do not remember your voicemail password, you can reset it.
    Note: If the saved SMS messages, email accounts, photos, notes, or other personal settings are not present on your new iPhone, then restore-from-backup may not have been successful. In that case, verify your current iPhone is properly backed up (see step 3), then use iTunes to restore iOS 4 on your new iPhone and continue following these instructions at step 4.
2. How do I transfer my contacts from my current phone (non-iPhone) to my new iPhone 4? You may use a SIM card adaptor to transfer the contacts from your current phone (non-iPhone) to your new iPhone 4.
Do note that copying contacts from your standard SIM card is not possible with the new iPhone 4 due to it using a different SIM size.
4. I already have an iPhone 4. How can I get 3G MicroSIM and get started? You can sign up our 3G SuperSIM plans on MicroSIM at one of our 11 hello! Stores.

To activate your iPhone 4:
Insert your MicroSIM then connect to iTunes using the cable provided - it plugs into a USB socket on your computer. Your iPhone 4 should be recognized automatically by the software. Then just follow the on-screen instructions.

To set up your iPhone:
1. Go to Settings > General > Network
2. Select Cellular Data Network
3. Set APN Settings to e-ideas
5. Understand that FaceTime feature on iPhone 4 requires a WiFi connection for both caller and recipient? How do I set up Wi-Fi? With FaceTime*, you can have face-to-face video calls with friends and family - iPhone 4 to iPhone 4 over Wi-Fi.

SETTING UP WI-FI
SingTel's Wireless @ SG Connect configures your iPhone to automatically and securely connect to the Wireless@SG network each time you are in a Wireless@SG hotspot. With Wireless@SG Connect, you will also find a range of interactive applications and services, including where the nearest hotspots are. When connected to the Internet, you can select the "Update" button to download the latest list of hotspots.

To join Wireless@SG:
  1. Tap on App Store > Select 'SingTel Wireless@SG Connect' > tap 'Install'
  2. After launching the App, tap 'Next' to proceed with installation
  3. Key in your account details:
  4. Operator: SingTel
  5. Domain: SingTel Mobile
  6. Username: Enter 'Mobile Number', followed by@stm, e.g.91234567@stm
  7. Password: You can retrieve this by sending *9434 (*Wi-Fi) and we will SMS you right back.
  8. Tap 'Done' to download

To turn on Wi-Fi from the Home screen, choose Settings > Wi-Fi > Slide switch to ON. Wait a moment as iPhone detects networks in range, then select a network. If necessary, enter a password and tap 'Join'.

For more information on Wireless@SG, click here

To turn on FaceTime, choose Settings > Phone > FaceTime > ON

*A one-time FaceTime activation SMS charge of $0.18/SMS applies. Roaming charges apply when activated from outside Singapore.

Tip: Please keep FaceTime turned "ON" at all times to avoid repeated activation SMS.
Frequently Asked Questions
1. What are the price plans and pricings available for iPhone 4S?Please click here to view the price plans and iPhone 4S pricings.
2. What are the iPhone 4S models available?SingTel will be offering the iPhone 4S in 2 colours (black and white) with 3 different storage sizes (16GB/32GB/64GB).
3. I would like to re-contract and purchase the iPhone 4S. How do I check my eligibility?You can check your recontract eligibility via the following modes:
  1. *1626
    - Key on your mobile phone.
    - Reply with option '4' to check your handset upgrade eligibility.
    - A reply via SMS will be sent to your mobile phone shortly.

    Note:
    Not available for Corporate Individual Scheme (CIS) and Small Medium Enterprise (SME) customers.

  2. SingTel My Account
    - Log in to SingTel My Account with your ONEPass ID and password.
    - At the Account Summary landing page, click on "View more" of the selected mobile number to see your handset upgrade eligibility date.

    Note:
    Not available for Small Medium Enterprise (SME) customers.
4. Will the iPhone 4S replace the sale of iPhone 4?No, SingTel will still be offering the iPhone 4 in 8GB/16GB/32GB. For details in iPhone's features, please refer to Apple's website http://www.apple.com/iphone/compare-iphones/.
5. The new iPhone 4S uses a MicroSIM. Can I apply for Multi-SIM service on MicroSIM cards?Yes. You can apply for Multi-SIM service on MicroSIM cards. Pls click here for the charges.
6. Can customers buy only the iPhone 4 plans? Will the subscription rates be cheaper than the plans that come with a phone? After all, I don't need SingTel to subsidise the phone for me.Yes, if you currently have an iPhone 4, you can sign up our 3G SuperSIM plans on MicroSIM at one of our 11 hello! stores. You can enjoy double the SMS and Talktime. On top of this, these plans come with 12GB local data bundle.
7. If I have already bought an iPhone 4 from US or UK, can it be used locally in Singapore?Yes. Before that, customers would need to check if the iPhone is locked to the original carrier and work towards getting it unlocked.
8. How do I transfer contacts from my current iPhone to the iPhone 4S? Simply follow the below steps:
  1. Connect your current iPhone to iTunes and sync it. Verify that your original iPhone is backed up.
  2. Connect your new iPhone to iTunes (on the same computer you used to back up your current iPhone).
  3. iTunes will ask you if you want to restore from a backup or set up your new iPhone as a new phone. When prompted, select the backup of your current iPhone.
  4. After iTunes finishes restoring the backup you selected to your new iPhone, the iPhone will restart.
  5. When your new iPhone appears again in the iTunes window, select it.
  6. Click the tabs (Music, Photos, and so on) and verify or change the items you want to sync.
  7. Click Apply to sync your new iPhone with iTunes.
9. How do I transfer my contacts from my old mobile (non-iPhone) to my new iPhone?SingTel's PHONEBackup lets you backup your phone contacts, calendar appointments, photos and videos seamlessly and restores it to another phone. To sign up, dial *SAFE (*7233) or visit any of our SingTel Retail Shop. For more details please visit www.singtel.com/phonebackup.
10. How do I configure email settings?
  1. Tap Mail on the Home screen of your iPhone.
  2. Select your email provider. If you don't see your email provider in the list, tap Other > Add Mail Account.
  3. Follow the steps and provide the required information to configure your account.

iPhone 4 Support
iPhone Support
iPhone Help:
Tap Safari > Bookmarks icon
> iPhone User Guide

> iPhone details

> iPhone support and iPhone User Guide

 > iPhone Self Help Centre
For hardware related issues please visit:
Technical Care for Apple 31B Exeter Road, Comcentre Atrium, Mezzanine.
Singapore 239732

Operating hours: Monday - Saturday: 10.00am - 9.00pm
Sunday/Public Holiday: 11.00am - 8.00pm


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