SingTel

mio Plan


mio Plans with Free Incoming Calls
  • Price Plans
  • Value Added Services
  • FAQs
  • Terms & Conditions
iOne Plus iTwo Value iTwo Plus iThree Plus
6Mbps Home BroadBand $63.38 $81.98 $106.32 $192.67
10Mbps Home BroadBand $68.98 $87.58 $111.92 $198.27
15Mbps Home BroadBand $79.78 $97.98 $122.32 $208.67
Free Incoming Calls
    FREE Incoming Video and Voice Calls All Day
Yes Yes Yes Yes
Free Local Outgoing Calls (anytime) 100 mins 300 mins 700 mins 2000 mins
Free Local SMS 500 500 500 2000
Home Line
  • Crystal-clear home line calls
  • 15% discount on International (v019) home line calls
 Yes Yes Yes Yes
Free Value-Added Services
  • Caller ID*
  • AutoRoam*
  • VoiceMail*
  • SMS Plus*
  • Multi-party Conference Call
  • Overseas Missed Call Alert
Yes Yes Yes Yes
Exclusive Expat Benefits
    Enjoy mobile multi-line discounts of up to 25% and these benefits on your nominated First Mobile Line:
    - Handset upgrade every 12 months, 15% discount on International (v019) mobile calls
Yes Yes Yes Yes
Global SMS
Global SMS
Value-Added Service
Global SMS
Global SMS Pack
Monthly Subscription
-
$3.00
Bundled SMS
-
50
Cost per SMS
$0.18
$0.18
Unlimited International (v019) Calls

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Bridge DataRoam

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BroadBand on Mobile
BroadBand on Mobile
Value-Added Service Plans
Deluxe
Plus
Premium
Platinum
Monthly Subscription
$9.90
$19.90
$29.90
$39.90
Free Local Data
200MB
1GB
10GB
30GB
Data Usage Bill Cap
$29.90
$29.90
$39.90
$49.90
1. Definition

What is mio Plan?
mio Plan is a 24-month service plan comprising of SingTel Mobile SingNet Broadband, and SingTel Fixed Telephone Line Service. Customers can also opt for mio Voice, which offers unlimited local calls, if they choose to do so.

What are the exclusive benefits and discounts that I will enjoy?
You will be able to enjoy 12 months mobile handset upgrade (only applicable for 1st key line). You will also get to enjoy exclusive mobile multi line discounts, free integrated wireless modem, 10% discount on mio TV content and 15% off on v019 mobile (your 1st key line) and fixed line discount.


2. Eligibility

Who is eligible for mio Plan?
mio Plan is open to all new and existing SingTel customers with less than 6 months balance contract period for SingTel Fixed Line, SingTel Mobile and SingNet BroadBand services.
Customers with existing SingTel Fixed Line, SingTel Mobile and SingNet BroadBand registered under their FIN/Passport are encouraged to sign up for mio Plan to enjoy bundle savings from mio Plan.

If I am a SingNet Dial-up customer, can I take up mio Plan?
Yes. However you have to upgrade your current SingNet Dial-Up account to a SingNet BroadBand account which is part of the mio Plan.

Are corporate managed accounts, CIS customer or staff schemes eligible?
a. mio Plan is not offered to BRN customers. For SME, they will have to sign up for the national promo under their own FIN/Passport to be eligible for mio Plan. b. CIS customers will not be eligible for mio Plan. If they wish to apply for mio Plan, they will need to transfer their accounts to be under their own FIN/Passport.

I am neither a Singaporean nor permanent resident. Can I sign up mio Plan and do I need to pay for any deposits?
Yes. A foreigner is able to sign up for mio Plan service if he/she holds an Employment Pass, work permit or Dependent Pass. All passes must have a minimum validity of 12 months and the customer must also produce a tenancy letter agreement or any other forms of agreement reflecting residential address upon signup. Deposits are applicable depending on the number of services that he/she is currently subscribed to. Please refer to the table below for amount of deposit required.
No. of existing services with SingTel
Foreign deposit already collected (Before mio Plan)
No. of existing services migrating to mio Plan
No. of new services (with mio Plan)
Additional foreign deposit required
0
$0
0
3
$400
1
$200
0
3
$400
2
$400
2
1
$0
2
$400
0
3
$400
2
$400
1
2
$200
* A foreign deposit is not applicable for a foreigner who holds an Employment Pass (EP) or an S pass

For mobile application, other deposits may be required in accordance to SingTel credit policies. Please refer to table below:
SingTel Mobile Line
Foreign deposit already collected (Before mio Plan)
SingTel Mobile Line migrating to mio Plan
Additional foreign deposit required
0
$0
N.A
$200
1
$200
Yes
$0
1
$200
No
$200
I am an existing SingTel Mobile and SingNet customer. Can I change my existing plans to mio Plan?
Yes, as long as the remaining services have less than 6 months remaining contract, and you will have to sign up for a SingTel Fixed Line. I have both SingTel Fixed Line and SingNet BroadBand subscription but my mobile subscription is registered under my company's name. Am I eligible for mio Plan? Your mobile subscription needs to be registered under the same FIN/Passport as your SingTel Fixed Line and SingNet BroadBand subscriptions. Therefore, you will need to transfer your company's mobile line to your FIN/Passport.

Would I enjoy any mobile privileges if I sign up for mio Plan?
You would still be able to enjoy mobile annual handset upgrade and 15% off V019 rates on your mobile key line. On top of this, you and your family would also get to enjoy mobile multi line discounts of up to 25%.


3. Sign Up

What are the documents required at point of signup?
Applicant
Documents
Employment Pass
Original Passport
Employment Pass (P1/P2/Q1/Q2/S/PEP)

*All documents should at least be of 6 months validity (balance)
Work Permit R1/R2
Social Visit Pass
Student Pass
Dependent Pass
Original Passport
Work Permit/ Social Visit Pass/ Student Pass/ Dependant Pass
Tenancy Letter or Proof of Billing Address

*All documents should at least be of 6 months validity (balance)

Can I sign up for mio Plan without engaging any contract?
No, you need to sign a 24 months contract with SingTel in order to be eligible to take up mio Plan. However, at the end of your 24 months contract, you may:
  • Choose to re-contract the mio Plan price plan for another 24 months
  • Continue with the mio Plan on a month-to-month basis in accordance with the agreement.

I understand that my SingTel Mobile / SingNet BroadBand line is currently on a promotional rate. Will I be eligible for further discount on mio Plan?
mio Plan is offered at a special rate and there will be no further promotion on the packages. You can choose to continue with your existing promotional SingTel Mobile/SingNet BroadBand line or to take up mio Plan price plans.

Do I have to purchase a handset if I sign up for mio Plan?
Yes, you have to purchase the handset when you sign up for mio Plan

Will I get any premiums if I sign up for mio Plan?
Yes, you will be entitled the mobile handset at CI2 price and a FREE mio Box.

How long can I enjoy the free VASes?
You will enjoy the free VAS/s bundled with your mio Plan as long as you are still subscribed to mio Plan. However, if there are other VAS/s you wish to subscribe, you can apply for the additional VAS/s during application.


4. Termination
My 3 services in mio Plan have not been activated and I would like to terminate my application now. Do I need to pay any cancellation charges?
Service Cancellation Charge
(with 7% GST)
Mobile Phone has been taken
$450
Mobile Phone has not been taken
$200

Is there any termination penalty for premature termination of price plan?
Yes. Termination charges are applicable if you terminate your mio Plan contract plan prematurely. Please refer to the table below for more details.
Termination Charges of mio Plan (iTwo Value Plan and above)
Termination
Charges (with 7% GST)
SingNet BroadBand
$321.00
SingTel Mobile
$856.00
mio Voice/DEL
$128.40
All 3 services
$1305.40
Termination Charges of mio Plan (iOne Plus Plan and non-iPhones)
Termination
Charges (with 7% GST)
SingNet BroadBand
$321.00
SingTel Mobile
$535.00
mio Voice/DEL
$128.40
All 3 services
$984.40

What happens if I wish to terminate one of the services before my contract ends? Will I still enjoy mio Plan bundled price plan?
As you have terminated one of the services before your mio Plan contract ends, you would be considered that you have terminated your mio Plan contract prematurely. You will no longer enjoy mio Plan price plan and benefits. Your remaining service or services will be subjected to a default rate with the contractual end date following your original mio Plan contract end date.
Upon termination of any service/services within mio Plan, your existing services will be reverted to the default pricing indicated in the table below.
Service Type
Service Plan
Default Price with GST (if this service remains)
ADSL BroadBand
6Mbps Unlimited
$39.90
10Mbps Unlimited
$58.00
15Mbps Unlimited
$59.90
mio Voice Service
mio Voice Service
$16.05 / $10.70 (with BroadBand)
SingTel Home Line
SingTel Home Line
$29.43/quarter per line
*Prevailing usage charges apply
+ All privileges and applicable mobile multi-line or supplementary line discounts associated with mio Plan service will also be ceased.

I have subscribed to mio Plan. Can I suspend my services?
Yes. You are not allowed to suspend your services in mio Plan service. TOS charges apply.

What are the charges if I suspend my mio Plan?
TOS Services
SingTel Fixed Line
SingTel Mobile
SingNet BroadBand
Single Service Charges
$321.00
All 3 products
$40

Can I suspend my mobile line instead of the entire mio Plan?
Yes, you can choose to TOS one or two services under mio Plan. But the monthly subscription still applies.


5. Change of Plans

What happens if I upgrade/downgrade within the same or between different mio Plan groups?
You will pay a downgrade charge, depending on your plan. If you downgrade your plan during the term of the contract, downgrade charges apply. Actual charges will be calculated based on the following formula:
(Downgrade charge ÷ Contract Period) x Number of Remaining Months (including the month in which termination occurs)

When will the change of plan take effect?
Depending on the service(s) you change, service activation for SingTel Mobile plans take 1 day to be effective while service activation for SingNet BroadBand plan may take 4-9 days to be effective.

Can I do a transfer of mio Plan anytime during my contract period?
Yes, you can transfer you mio Plan ownership at any point of your contract period and the transferee will continue with the balance of the mio Plan contract period. Do I have to pay any charges if I need to transfer my mio Plan ownership?
Yes, you will need to pay a fee of $21.40 (with 7% GST) if you wish to transfer your mio Plan ownership to another party.

Does the owner of mio Plan need to be present when doing the transfer?
Yes. Both the Transferor and Transferee are required to walk in with relevant documents (both original FIN/Passport) when doing a transfer of ownership.

Where can I do a transfer of mio Plan?
Transfer of ownership can only be done at hello! outlets. No call-in request will be entertained.
mio Plan: Registration fee applies when applicable. Not applicable for Corporate Individual Scheme and Corporate Volume Discount Scheme. mio Box is Win/Mac compatible. 24-month contract applies. SingNet BroadBand: SingNet Security Suite (PC users) promotion is valid with a 12-month contract. A fee of $5/month applies before and after the free 6 months subscription promotion. Customers will enjoy free 6 months subscription during the 7th to 12th month of their contract. Customers are required to accept the Specific Terms and Conditions of SingNet BroadBand Value-Added Service and McAfee End User License Agreement. Enjoy download speed of up to 10Mbps for 10Mbps Unlimited Plan. SingTel Home Line: Option for a free 2nd Home Line is applicable for customers who sign up for mio Home with SingNet BroadBand of 10Mbps and above. Mobile multi-line discount: Handset upgrade every 12 months, free Caller-ID and 15% discount on v019 calls is applicable for the nominated First Mobile Line bundled within mio Plan. All mobile multi-line discounts nomination must be under the same residential address. Applicable to the following SingTel Mobile Postpaid Price Plans only: all iPlans, Youth Plans, iFlexi, 3G Flexi and 3G Flexi AMPed Plans. The following price plans: Classic, Premium700, Premium1500 and including Corporate Individual Scheme are eligible for nomination to count towards the total mobile lines solely for the purpose of determination of the applicable discount rate. Such lines, including the nominated First Mobile Line bundled within mio Plan, will not enjoy the actual mobile multi-line discount under this promotion. Other terms and conditions apply. All prices include 7% GST and are correct at time of printing. Refer to www.singtel.com/mioplan for full set of terms and conditions. SingTel reserves the right to amend these terms and conditions at any time and without notice.