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the actions required to be taken by SingTel (with respect to the telecommunications network operated and maintained by SingTel) after the completion of Installation in order that the Customer can begin to utilise the Facility; or

the actions required to be taken by SingTel (with respect to the telecommunications network operated and maintained by SingTel, including any cable or wiring installed by SingTel at the Stipulated Premises) after SingTel's receipt of the Customer's report to SingTel of any fault
in or failure of the Facility in order that the Customer can resume utilizing the Facility,

but shall not include actions to rectify any incompatibility of or defects or deficiencies in any equipment, software, cable or thing not owned, operated or maintained by SingTel;

"Customer" means any person who applies for or subscribes for or utilises the Service;

"Facility" means any telecommunications service or facility which SingTel has agreed to make available to the Customer (on application of the Customer) through the use of the Line;

"General Terms" means Singapore Telecommunications Limited's General Terms and Conditions of Service;

"Installation" means the installation of the Line at the Stipulated Premises, including the provision of required cables and wiring, from SingTel's network interface point situated outside the Stipulated Premises to the Stipulated Premises;

"Line" means a telecommunications line to which a telephone may be connected for voice calls or facsimile transmissions to be made or received;

"Maintenance" means the inspection, repair and, where necessary, replacement of the cables, wires and socket(s) constituting the Line installed by SingTel;

"Service" means the provision, installation and maintenance by SingTel of a Line at the Stipulated Premises for telephone calls to be made or received at the Stipulated Premises;

"Stipulated Premises" means the premises stated in the Customer's application to SingTel for the Service as the premises at which the Service is required or such other premises as may be approved in writing by SingTel;

"Working Day" means any day which is not a Saturday, Sunday or public holiday in Singapore

for Installation, within five (5) Working Days after SingTel's receipt of the Customer's request for the appointment; and for Maintenance, within three (3) days after SingTel's receipt of the Customer's request for the appointment; or

the Activation of any Facility is not effected within the respective periods set out herein after SingTel's approval of the Customer's application for the Facility or the completion of the Installation, whichever shall last occur, in the absence of any request by the Customer
to the contrary or deferment or cancellation thereof by the Customer:

for international direct dial, within the next Working Day; and for call waiting or call transfer, within three Working Days; or the Activation of any Facility is not effected within the respective periods set out herein after SingTel's receipt of the Customer's report of any fault in or failure of the Facility:

where such report is received before 2 pm of any Working Day, within the same Working Day; and where such report is received after 2 pm of any Working Day, before noon
of the next Working Day, for each Working Day of delay on the part of SingTel, the Customer shall, subject to compliance with the provisions of Clause 5.2, be granted a waiver of one month's local telephone call charges of SingTel in respect of the Line Provided Nevertheless that the total amount of charges which may be waived by virtue of this Clause 5.1 shall not in any event exceed six months' local telephone call charges of SingTel in respect of the
Line and that no amount shall be waived in respect of any delay caused by any failure (for any reason whatsoever) of SingTel personnel to gain access to the Stipulated Premises at the time of their visit thereto to carry out any inspection and/or work required for Activation or to make
any appointment with the Customer for such visit for the purpose to take place at the time selected by SingTel. The charges to be waived shall be the local telephone call charges of SingTel in respect of the Line for the calendar month(s) following the date of submission of the Customer's claim to SingTel under Clause 5.2.