IDD for Personal and Residential Use
BudgetCall 013 service is available to customers with SingTel IDD facility on their phone line.
To activate SingTel's IDD facility on your residential telephone or personal mobile line, please apply through any of the following methods:
Via telephone:
- If you are applying for your Mobile or Fixed Line, call 1688.
- If you are applying for your StarHub or M1 line, call 104.
Via mail or fax:
Please complete the application form and mail it to:
The Director
Customer Service - Consumer Support
SingTel
Orchard Post Office Box 309
Singapore 912311
Or you can fax the completed application form to us at 6796 1767.
Application is free-of-charge and there is no subscription fee for the service.
Please click here for Country and Area codes to our more popular destinations.
Please click here for all International Country Codes.
Frequently Asked Questions BudgetCall 013
- Do I need to pay any registration fees or monthly subscription?
- How long does it take to activate SingTel IDD facility?
- How will I be charged if I use SingTel international call services on my Strahub / M1 line?
- How can I be sure that I will be billed accurately for all overseas calls made?
- Who do I call if I have a question or wish to report a fault?
- Do I need to pay any registration fees or monthly subscription?
No
- How long does it take to activate SingTel IDD facility?
If your application is approved, your SingTel IDD facility will be activated the working day after we receive your application form.
- How will I be charged if I use SingTel international call services on my Strahub / M1 line?
SingTel will only bill you for your usage of SingTel international call services.
- How can I be sure that I will be billed accurately for all overseas calls made?
Your monthly bill will list all overseas calls made within the billing cycle. It will include detailed information like date and time of call, the overseas number called, the duration of each call, and the cost incurred for each call. If you have questions about your bill, please call 1688.
- Who do I call if I have a question or wish to report a fault?
You can call the following toll-free numbers:
Enquiry:
1606 (Business customers)
1609 (Residential customers)
1626 (SingTel Mobile customers)
104 (Operator-assisted)
Fault:
1608 (Telephone lines - Business and Residential)
1626 (SingTel Mobile)
