OneMail

  • Rates
  • User Guide
  • FAQ

ServiceRegistration (one-time)Monthly Subscription
OneM@il$10.70$10.70
Increase of 20 Voice+Fax Message$2.14
Increase of 1 MB of Email Storage$5.35

Note:

  1. Rates stated are inclusive of GST.
  2. SingTel reserves all rights to amend Terms & Conditions without prior notice.

 

Terms & Conditions

  • Minimum subscription period is 3 months.
  • This service must be registered with a SingTel Telephone/Phonenet or SingTel Mobile (postpaid).
  • If the nominated telephone or mobile number is not registered under the applicant's name, authorisation is required.
  • Not applicable for PABX and ISDN lines.

Conflicting Services On Telephone

  • Page Caller ID
  • PhoneMail
  • VoiceMail Lite / Telemail

Conflicting Services On Mobile

  • VoiceMail
  • Caller Alert

First Time Login

To set up your VoiceMail:
Step 1
Access your VoiceMail
Step 2
Change the Preferred Language
Step 3
Change your Password
Step 4
Record your Personal Name
A [First Time User Introduction] session will be played to help you with changing Passwords, selecting a New Language and recording your Personal Name.
** You must call from your own telephone or mobile number.
 
 
Accessing OneM@il by telephone or mobile phone
 
With a single call, you can listen to your voice messages and email. You can also print your faxes and email to a fax machine.
 
To access OneM@il from your mobile phone or telephone:
Step 1
Call 1383
Step 2
Enter your telephone password, followed by #
(Default telephone password: 12345)

To access OneM@il from other phones:
Step 1
Call 1383
Step 2
Enter your telephone password, followed by #
(Default telephone password: 12345)
Step 3
Enter your mailbox number, followed by #
(Your mailbox number can be your nominated mobile phone, telephone or OneM@il number)
 
To access OneM@il from overseas:
 
Step 1
Call 65 63991383
(From Malaysia, call 02 63991383)
Step 2
Enter your telephone password, followed by #
(Default telephone password: 12345)
Step 3
Enter your mailbox number, followed by #
(Your mailbox number can be your nominated mobile phone, telephone or OneM@il number)



Accessing OneM@il
By telephone or mobile phone
Using Web Browser
Listening to Voice Messages:
Step 1
At the main menu, press 1
Step 2
To listen to voice messages, press 1
 
Listening to and printing Faxes:
Step 1
At the main menu, press 1
Step 2
To listen to fax header, press 2
Step 3
To print the fax message, press #
 
Accessing OneM@il using Web Browser:
 
With a personal computer that is connected to the Internet, you can access OneM@il using a web browser or any POP3 compliant Email client.
Login to OneM@il
Step 1
Enter the Mailbox Number
Step 2
Enter the Web password
Step 3
Click ENTER
Upon login, the Inbox will be displayed.
Changing your telephone password:
Step 1
Access your OneM@il by calling 1383
Step 2
At the Main Menu, press 3 for personal options
Step 3
Press 2 to manage your PIN
Step 4
Press 1 to change PIN.
Step 5
Enter your new password (4-7 digits) followed by #
Step 6
Press enter your new password again followed by #
 
Recording your greetings:
 
Step 1
Access your OneM@il
Step 2
At the Main Menu, press 3 for Personal Options
Step 3
Press 1 for subscriber greeting
Step 4
Press 1 to record your personal name
 
Press 2 to record your personal greeting.
 
Press 3 to record your temporary greeting
Step 5
Press 1 to record your greeting
Step 6
After recording:
Press 1 to re record your greeting
Press 2 to save your greeting
Press 3 to delete your greeting
Note: You can record up to 120 seconds for personal and temporary greetings, and up to 30 seconds for your personal name.
 
Setting up your notification:
 
To set your message notification
Step 1
Access to your OneM@il
Step 2
At the Main Menu, press 3 for Personal Options
Step 3
Press 3 for Notification
Step 4
Press 1 to change your telephone notification
Press 2 to change your pager notification
Press 3 to change your SMS notification

To turn on your telephone notification
 
Step 1
To set notification to the number you are calling from, press 1.
(Only played if CLI is received)
Step 2
To set notification to another number, press 2
Step 3
After your have set up the desired number for your notification, press 3 to turn on

To turn on your pager notification
Step 1
To set notification to another number, press 2
Step 2
After your have set up the desired number for your notification, press 3 to turn on
To turn on your message notification
Step 1
To set notification to the number you are calling from, press 1.
(Only played if CLIis received)
Step 2
To set notification to another number, press 2
Step 3
After your have set up the desired number for your notification, press 3 to turn on

Frequently Asked Question

  1. How many numbers can I sign up with OneM@il?
  2. Can I sign up more than two numbers with OneM@il?
  3. What if the main number and/or optional number are not registered under my name?
  4. I am a current subscriber of SingTel Virtual Fax Service. Can I retain my existing Virtual Fax Number when I sign up for OneM@il?
  5. Can I request additional email storage?
  6. Can I request additional voice and fax storage?
  7. What is the difference between VoiceMail, FaxMail and OneM@il Service?
  8. Can I designate M1, StarHub Mobile or StarHub DEL as an optional number?
  9. My company has a PABX System. Can I subscribe to OneM@il Service on my extension?
  10. I am a SingTel Magix subscriber. Can I apply for OneM@il on my Magix line?
  11. I subscribe to SingTel ISDN Service. Can I subscribe to OneM@il Service?
  12. Can i have OneM@il service when i am roaming?
  1. How many numbers can I sign up with OneM@il?

    You need to provide OneM@il with a SingTel DEL or PhoneNet or SingTel Mobile (except SingTel Hi!Card) line. In addition, you can nominate an optional number for the OneM@il account. The optional number can be another SingTel DEL, PhoneNet, SingTel Mobile or M1 number.

  2. Can I sign up more than two numbers with OneM@il?

    No. But you can call divert (from your mobile phone) or call forward (from your DEL) to your OneM@il number.

  3. What if the main number and/or optional number are not registered under my name?

    OneM@il Service will be billed to the same bill as the main number. If you are not the owner of the main number, you need to submit an authorisation form signed by the owner of the main number.

    If you are not the owner of the optional number, you will also need to submit an authorisation form signed by the owner

    Please fax the completed form to 63994725.

  4. I am a current subscriber of SingTel Virtual Fax Service. Can I retain my existing Virtual Fax Number when I sign up for OneM@il?

    Yes. Your OneM@il number in this case will be your existing Virtual Fax. You will be advised to retrieve all your Virtual Fax messages before we convert the number to OneM@il Service.

  5. Can I request additional email storage?

    Yes. Call 1688 to request additional email storage. You will be charged $5.35 for every 1MB of additional email storage space.

  6. Can I request additional voice and fax storage?

    Yes. Call 1688 to request additional voice and fax storage. You will be charged $2.14 for every additional 20 voice+fax messages.

  7. What is the difference between VoiceMail, FaxMail and OneM@il Service?

    VoiceMail allows your caller to leave you voice messages when they cannot reach you on your phone. FaxMail allows your caller to send a fax message to your FaxMail Service. With OneM@il, your caller can leave / send you voice messages And you can also receive faxes and email.

  8. Can I designate M1, StarHub Mobile or StarHub DEL as an optional number?

    You can provide your M1 mobile phone as the optional number. You must divert your call to OneM@il Service. But you will not be able to receive SMS notification. You cannot designate StarHub DEL or StarHub mobile as an optional number.

  9. My company has a PABX System. Can I subscribe to OneM@il Service on my extension?

    No. OneM@il Service must be provided with a SingTel DEL or PhoneNet number.  It cannot be provided on PABX or ISDN.

  10. I am a SingTel Magix subscriber. Can I apply for OneM@il on my Magix line?

    Yes.

  11. I subscribe to SingTel ISDN Service. Can I subscribe to OneM@il Service?

    No.

  12. Can I have OneM@il Service when I am roaming? 

    Yes. OneM@il Service is dependent on Call Divert supported in the foreign network operators to relay the call back to our system. OneM@il subscriber will be able to receive messages (Fax and Voice) when they are overseas only if the foreign network policy allow Call Divert for their inbound roamers.



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