RedPAC Supplementary Plan

Share More

Share your talktime and SMSes with your loved ones when you sign up for the RedPAC Supplementary Plan.

Enjoy these fantastic benefits at just $8.56/mth (U.P. $10.70):

• A mobile line for your loved ones.
• 1,000 minutes of FREE calls between you and each RedPAC line.
• Additional 150 FREE SMSes to any mobile number.
• FREE incoming calls on your RedPAC line(s).
• FREE 2-month subscription to Locator for main line subscriber.

Rates

Share more and connect more with your loved ones with RedPAC/RedPAC Plus Supplementary Plan

Note:

1. Rates stated are inclusive of GST.
2. SingTel reserves all rights to amend Terms & Conditions without prior notice.

RedPAC Plus

Now you can stay connected with your loved ones with more than just talktime and SMS! With the new RedPAC Plus, your loved ones can enjoy social networking on-the-go.

RedPAC Supplementary Plan @ $18.46 per month

• 200MB data for Internet surfing / social networking.
• AMPed Music Service with unlimited downloads.
• Share your bundled talktime and SMS.
• 1,000 minutes of FREE calls between you and each RedPAC Plus line.
• Additional 150 FREE SMS to any mobile number.

Sign up for RedPAC Plus and get INQ Mini 3G at $0

Get the most out of Facebook and Twitter, AMPed and IM on Mobile to stay in touch with your loved ones wherever, whenever!

For more information on INQ, please click here.

Good Mobile Guide

RedPAC wishes you and your child a safe and secure mobile usage with maximum enjoyment. In this guide, we hope to provide you with the adequate information, to ensure the protection of your child's welfare.

• General Mobile Safety
• How to Teach Your Child Mobile Usage Responsibility
• Ways to Prevent Being Text Bullied

General Mobile Safety

SingTel recognizes that owning a mobile phone is becoming an increasing necessity in our fast-paced world where accessibility and communication are important. With RedPAC, not only do we secure that connection, we want to ensure that you and your child are getting the best out of your mobile phone and plan, in the safest way possible.

It is important to know the features and functions of your child’s mobile phone and here are some common aspects of mobile phones.

1. Calls

• The basic function of a mobile phone is to make calls.
• With 3G technology you are able to make video calls via a 3G mobile phone, fixed line or PC. Video calls are priced at the same rates as regular voice call charges, so now you can see and talk to your child anytime, anywhere!
• Do guide your child through the benefits of their mobile phone so that they will know exactly how best to use their plan.
• Here is a quick overview of what a basic mobile plan entails
  • Voice call services
  • Short Message Services (SMS)
  • Bundled talktime and SMS
  • Free incoming calls
  • 3G services
• On top of these basic perks, SingTel’s RedPAC lets your child share your bundled Talktime and SMS.
• What’s More with SingTel’s RedPAC, parents enjoy extra perks like:
  • Free calls between you and your child (worth up to $160.50)
  • Extra 150 Free SMS
  • Low subscription fee of $8.56

2. Short Message System (SMS)

• Short Message Service (SMS) is another efficient mode of communication.
• Messages are typed on the keypad and parties can receive and send text messages within their circle of friends.
• SMS can also be sent to mobile phones via the internet and vice-versa through certain programs such as MSN.
• Youths of today have their lingo that is used across the internet, chats and SMS. Ever wondered what TTFN means when your child writes that in his or her SMS/chats? Well here are some examples on frequently used terms or acronyms used by them and some which parents should be particularly aware of like PAW - it means ‘parents are watching’! =O

3. Multi-Media Messaging (MMS)

• MMS is similar to text messaging, except it can include pictures, animations, sound files and videos in addition to text.
• MMS however, costs more than text messaging and its price is determined by the data size of the message.
• MMS also lets you share those precious moments with friends and family. Capture and send these Kodak-moments with your loved ones, be it a day out at the beach or your child’s first stage play!

4. Bluetooth

• Bluetooth is a wireless proximity based network which provides a way to connect and exchange information between devices such as mobile phones, computers, printers, digital cameras, and video game consoles. After pairing up, Bluetooth allows the user to wirelessly exchange files and folders from one device to another.
• If your child’s phone is Bluetooth enabled, it is important that he/she knows how to enable and disable the Bluetooth function. This is to prevent strangers from prompting your child to receive files.
• Bluetooth does not give the user the ability to locate or find out information about your child through his/her mobile phone. It can only detect other Bluetooth users within a certain range. Nicknames can also be given to hide your real identity.
• Users can also choose to remain invisible but still have their Bluetooth enabled by selecting the invisible mode

5. Internet

• The latest mobile phones have internet access and allow users to send and receive e-mails. It can also be used to surf websites, watch videos, download music, and take part in online chatting.
• However this can also mean that your child can have access to adult content and websites if their mobile phone is Internet enabled.
• It is best that you are aware of the kind of content your child might be accessing on his/her phone.
• To monitor sites your child has visited, click on the “History” button of the web browser and you’ll be able to view what he/she have been surfing.

6. Camera

• With improved technology, most mobile phones have a camera function
• The camera function allows the user to take pictures, record videos and even make video calls through 3G enabled phones.

How to Teach Your Child Responsible Mobile Usage

• Before purchase, it is important to remind your child that the essential purpose of a mobile phone is to help us stay connected and contactable at all times for the convenience of everyone in the family.
• You may also want to inform your child of the costs associated with calls and SMS.
• Alerting your child on how much they spend on their phone bills and putting a limit to their usage, might encourage them to adopt the good practice of being accountable and responsible for their mobile bills.
• One such tip is to tell your child the mobile phone should only be used when he/she is outdoors. Devices like the Internet and residential phone are cheaper alternatives to communicate with their friends.
• Another alternative is to manually track your child’s call logs on the mobile phone. Let him or her do the tracking to instill a keener sense of responsibilities and ownership. Call logs keep track of the outgoing/incoming calls and sent SMS. With daily tracking, your child can be more aware of his/her usage before the bill arrives.
• These counters can also be refreshed at any point in time! So the counters can be set back to zero according to your billing period. Log on to your phone manufacturer’s official website for more instructions.
• It is also advisable for your child to seek your consent before they sign up for any competition, call a radio station for song requests, surf the internet or download games and music.

Ways to Prevent Being Text Bullied:

Who are text bullies?

Text bullies are people who harass their victims with unpleasant and persistent SMS.

What can your child do to safeguard himself/herself from them?

• As far as possible, your child should only reveal mobile number and personal information to people who they and you know and trust.
• If calls or SMS come from an unknown number, be sure your child knows who the number belongs to before answering it.
• If necessary, opt to have your child’s number as a non-display calling number, so that the receiving party who they will be calling to, is unaware of your child’s number. Always emphasize to your child, the importance of who they’re conversing with on the phone.
• Do not hesitate to alert SingTel or approach the authorities (police) should your child experience persistent phone calls or SMSes from an unknown number.

Never lose sight of those closest to you with SingTel Locator – a location-based service. For only $5.35 per month, you can find the whereabouts of your loved ones.

To sign up for SingTel Locator, speak to any of our Sales Consultants or call 1626 for more details.

For full details of terms & conditions and FAQs of Locator, click here

Frequently Asked Questions

1. Will the one-time registration fee and SIM Card charge apply with every new RedPAC Supplementary Plan sign-up?
2. There is a contractual period of 12 months for RedPAC Supplementary Plans. How much will I be charged on the 13th month onwards?
3. Can I subscribe to VASes, such as Caller ID, for RedPAC Supplementary Plan?
4. My spouse/child has a M1/StarHub mobile line. Will I be able to port-in the mobile number to SingTel as RedPAC Supplementary Plan?
5. Who is eligible to sign up for RedPAC Supplementary Plan?
6. I wish to change my main line price plan to a non-eligible price plan (e.g. Unique Entity Number or UEN scheme). Will I be able to keep my RedPAC Supplementary Plan?
7. I wish to change my main line price plan to another eligible price plan (i.e. existing price plans offered by SingTel Mobile, including mio Plan, Premium700 & Premium1500). Will I be able to keep my RedPAC Supplementary Plan?
8. What will happen if I transfer my main line to someone else?
9. Can I transfer a RedPAC Supplementary Plan to someone else?
10. I have an existing mobile line with SingTel Mobile. Can I convert my price plan to RedPAC Supplementary Plan?
11. Can I keep my RedPAC Supplementary Plan if the main line is temporarily suspended (i.e. TOS @ $5)?
12. Can I terminate my RedPAC Supplementary Plan at any time? Is there a penalty?
13. If the main line is terminated, will I be able to keep my RedPAC Supplementary Plan?

1. Will the one-time registration fee and SIM Card charge apply with every new RedPAC Supplementary Plan sign-up?

   Yes, the one-time registration fee ($10.70) and SIM Card charge ($32.10) will be applicable, unless otherwise stated.

2. There is a contractual period of 12 months for RedPAC Supplementary Plans. How much will I be charged on the 13th month onwards?

   RedPAC Supplementary Plan subscribers who do not renew their plans will be charged the usual rate of $10.70 per month (incl. GST) from the 13th month onwards. Renewing your RedPAC Supplementary Plan contract will allow you to enjoy the discounted rate of $8.56 per month (incl. GST) for the next 12 months.

   Note: If you have subscribed to RedPAC Supplementary Plan for a child or ward below 20 years old as a youth sponsor, you will need to renew the contract on behalf of your child/ward.

3. Can I subscribe to VASes, such as Caller ID, for RedPAC Supplementary Plan?

   Yes. The one-time registration fee and monthly subscription for each VAS will be billed with your RedPAC Supplementary Plan.

4. My spouse/child has a M1/StarHub mobile line. Will I be able to port-in the mobile number to SingTel as RedPAC Supplementary Plan?

   Yes. For lines registered with M1 or StarHub under a different name, the registered subscriber will need to sign an Indemnity & Authorization Form to authorize the number porting.

5. Who is eligible to sign up for RedPAC Supplementary Plan?

   New and existing NRIC-registered customers on existing price plans offered by SingTel Mobile (including mio Plan, Premium700 & Premium1500) are eligible to sign up for RedPAC Supplementary Plan for themselves or another subscriber (minimum 5 years old). Each main line is allowed to sign up to 3 RedPAC Supplementary Plans.

   Note: With effect from 1 November 2008, Youth plans are not eligible to sign up for RedPAC Supplementary plan.

6. I wish to change my main line price plan to a non-eligible price plan (e.g. Unique Entity Number or UEN scheme). Will I be able to keep my RedPAC Supplementary Plan?

   If the main line is changed to a non-eligible price plan, RedPAC Supplementary Plan will be converted to iOne Plus Plan at the national promotional rates.

7. I wish to change my main line price plan to another eligible price plan (i.e. existing price plans offered by SingTel Mobile, including mio Plan, Premium700 & Premium1500). Will I be able to keep my RedPAC Supplementary Plan?

   Yes. You can keep your RedPAC Supplementary Plan(s).

8. What will happen if I transfer my main line to someone else?

   If the main line is transferred to someone else, RedPAC Supplementary Plan will be converted to iOne Plus Plan at the national promotional rates.

9. Can I transfer a RedPAC Supplementary Plan to someone else?

   No. RedPAC Supplementary Plan is strictly non-transferable.

10. I have an existing mobile line with SingTel Mobile. Can I convert my price plan to RedPAC Supplementary Plan?

    No. RedPAC Supplementary Plan is strictly for new sign-ups only.

11. Can I keep my RedPAC Supplementary Plan if the main line is temporarily suspended (i.e. TOS @ $5)?

    RedPAC Supplementary Plan will be converted to iOne Plus Plan at the national promotional rates upon temporary suspension of the main line.

12. Can I terminate my RedPAC Supplementary Plan at any time? Is there a penalty?

    There is a contractual period of 12 months. A premature termination penalty will apply based on below:
    RedPAC Penalty: $10.70 (list price) x balance number of months unfulfilled

13. If the main line is terminated, will I be able to keep my RedPAC Supplementary Plan?

    RedPAC Supplementary Plan will be converted to iOne Plus Plan at the national promotional rates upon termination of the main line. Please note that the penalty will be imposed on your RedPAC Supplementary Plan if the main line is terminated within the 12-month contractual period.

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RedPAC Supplementary Plan

1. RedPAC Supplementary Plan is applicable to any subscriber who is at least 5 years old.
2. RedPAC Supplementary Plan is for new line connections only, and is not applicable for recontracting customers.
3. Each main line is allowed to sign up to 3 RedPAC Supplementary Plans.
4. RedPAC Supplementary Plan is a SIM-only price plan. Minimum subscription period is 12 months. Usual price of $10.70 per month will apply thereafter. No equipment upgrade or bill rebate is allowed, unless otherwise stated.
5. RedPAC Supplementary Plan is non-transferable to other subscribers.
6. RedPAC Supplementary Plan subscription must be accompanied by a main line subscriber who can be a new or existing customer subscribed to iFlexi Plans, iPlans, Classic, 3G Flexi Plans, Premium 700/1500 or mio Plans. UEN (Unique Entity Number) customers are not eligible.
7. A one-time registration fee of $10.70 and a SIM card charge of $32.10 apply.
8. The local talktime/SMS bundle will be shared between the main line and the RedPAC Supplementary Plan. Unused talktime/SMS cannot be carried forward to the following month.
9. Additional 150 free SMS per month will commence from activation and is applicable to local SMS only. Charges will apply when usage exceeds the main line's free talktime/SMS bundle and will be charged to the main line's bill.
10. Free 1000 minutes between the main line and RedPAC Supplementary Plan apply to local outgoing calls only, based on local call charges of the main line's subscription plan. For iPlans/ iFlexi Plans/ 3G Flexi Plans subscribers: Enjoy up to 1,000 mins per month. For Classic subscribers: Enjoy up to 750 mins per month (peak hours) and up to 1,500 mins per month (off-peak hours). For Premium700/1500 subscribers: Enjoy 1,250 mins per month (peak hours) and up to 1,500 mins per month (off-peak hours).
11. Free incoming calls only if you are on a free incoming call plan.
12. Subscriber of main line will need to bring his/her identification card, while subscriber of RedPAC Supplementary Plan will need to bring:
    • identification card
    • birth certificate
    • valid student pass where relevant
13. Prices stated above are inclusive of 7% GST.
14. Existing SingTel Mobile terms and conditions apply. Information is correct at time of printing.
15. SingTel reserves the right to amend, change or withdraw any terms and conditions without prior notice.

Locator

1. Free 2-month (60 days) subscription is only applicable for main line subscribers who sign up for RedPAC Supplementary Plan. Prevailing monthly subscription fee of $5.35 will apply thereafter.
2. Promotion ends 31 March 2010.
3. The subscription allows you to locate up to a maximum of 3 numbers. Each subscription shall be entitled to 3 complimentary adds/changes to the locate list. Thereafter, a sum of $0.54 per successful request will be charged for subsequent add/change to the list.
4. The location found is an approximated range within 50m to 500m.
5. Prevailing data charges apply.
6. Prices stated above are inclusive of 7% GST.
7. Existing SingTel Mobile terms and conditions apply. Information is correct at time of printing.
8. SingTel reserves the right to amend, change or withdraw any terms and conditions without prior notice.

RedPAC Plus Supplementary Plan

1. RedPAC Plus (RedPAC + BroadBand on Mobile AMPed).
2. Monthly subscription is at $8.56 for RedPAC and $9.90 for BroadBand on Mobile AMPed service with a 2-year equipment contract.
3. BroadBand on Mobile AMPed comes with 200mb local data bundle, excess usage charges apply.
4. Free 60 days IM on Mobile service is applicable with RedPAC  Plus sign-up, monthly subscription of $5.35 will apply thereafter.
5. Applicable to new sign-up only or existing RedPAC customers eligible for recontracting. Must be accompanied by a main line subscriber on iFlexi Plans, iPlans, Classic, 3G Flexi Plans, Premium 700/1500 or mio Plans.
6. Other RedPAC terms and conditions apply.