Easi-ERP

  • Register
  • Service Requirements
  • T&C
  • FAQ

EASI-ERP bills your ERP cash card violation charges to your SingTel Mobile bill. For every violation, you will be billed the ERP charge plus an ERP administrative fee of $4 (usual $10).

Advantages

  • Convenient – pay via SingTel Mobile bill.
  • Reduce your ERP administrative fee from $10 to $4 – savings of $6!

To Register for the Service

Step 1: Dial *ERP (*377) SEND

Step 2: Press to send your request

Step 3: Reply with option 1

Step 4: Register Vehicle No.

Step 5: Registration is successful

You will be notified of your registration status via SMS by the next working day.

Service Requirements

  1. Registered owner of the vehicle must be the registered owner of the SingTel Mobile line.
  2. SingTel bill reflecting ERP cash card violations charges must be paid in full. Otherwise, LTA will levy a $10 administrative charge.
  3. Service may be suspended due to customer's account status.
  4. A customer who registers for Easi-ERP service after committing the ERP offence will still have to make full payment as per the fine imposed by LTA.
  5. Only successful registrants will enjoy the benefits of the Easi-ERP service.

Specific Terms and Conditions for SingTel Mobile Easi-ERP Service

 
1.
Incorporation by reference
 
In addition to the General Terms and the Specific Terms and Conditions of SingTel Mobile, which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Specific Terms and Conditions.
 
 
2.
Definitions and interpretation
 
2.1
In these terms and conditions, the following expressions shall have the following meanings:
- "Customer" means any person who registers for the Service.
- "ERP" means Electronic Road Pricing.
- "ERP CashCard Violation(s)" occurs when a vehicle passes through the ERP gantry without a CashCard in the In vehicle Unit (IU) or with insufficient value in the CashCard inserted in the IU, or as in such circumstances as the Land Transport Authority may determine from time to time.
- "General Terms" means Singapore Telecommunications Limited's General Terms and Conditions of Service.
- "Mobile Line" means the mobile service subscribed by Customer with SingTel Mobile.
- "Service" means the service known as Easi-ERP which allows SingTel Mobile Customers to pay the charges for their ERP CashCard Violation(s) via their SingTel Mobile bill.
- "SingTel Mobile" means SingTel Mobile Singapore Private Limited and its successors.
- "SMS" means Short Message Service.
- "Vehicle" means the vehicle owned by the Customer and which bears the vehicle registration number keyed in by the Customer during registration
 
2.2
The words and expressions used in these Specific Terms and Conditions, which are defined in the General Terms but are not defined in these Specific Terms and Conditions shall have the same meanings as defined in the General Terms unless the context otherwise requires.
 
2.3
The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.
 
3.
Registration
 
3.1
The customer registers for the Service by dialling *377 and selecting Option 1 Register. Upon successful registration, charges for any future ERP CashCard Violation(s) are automatically charged to the Customer's SingTel Mobile bill and the Customer shall be notified via SMS each time the customer has a ERP CashCard Violation.
 
3.2
There is a one-time processing fee of $1 for each successful registration.
 
3.3
The customer must be a registered owner of the Mobile Line and Vehicle.
 
3.4
The Service shall commence only after the SMS indicating the Customer’s successful registration is sent the next working day. Any charges for ERP CashCard Violation(s) incurred after commencement of the Service will be stated in the Customer’s SingTel Mobile bill.
 
4.
Termination
 
4.1
The Customer may terminate the Service by dialling *377 (*ERP) and selecting Option 3: Unsubscribe. The termination will take effect the next working day.
 
4.2
Upon termination of the Mobile Line or change/transfer of ownership of vehicle, the Service will be automatically terminated.
 
5.
Service requirement and limitations
 
5.1
The Customer acknowledges and agrees that:
 
 
a.
the Customer may receive certain communications from SingTel Mobile, such as service announcements, administrative messages, and that these communications are considered part of the Service and the Customer will not be able to opt out of receiving them;
 
 
b.
any new features introduced from time to time to augment of enhance the Service shall be subject to these Specific Terms and Conditions;
 
 
c.
the Customer is responsible for obtaining access to the Service and providing all equipment necessary to access the Service.
 
 
5.2
The Customer acknowledges and agrees that:
 
 
a.
the Customer is eligible to use the Service only for the Vehicle unless the Customer dials *377 to change the vehicle number;
 
 
b.
once registered with the Service, the Customer shall be required to make payment for the charges for their ERP CashCard Violation(s) through the Customer's SingTel Mobile Bill; and
 
 
c.
every SingTel Mobile bill with charges for ERP CashCard Violation(s) shall be paid by the payment due date as stated in the SingTel Mobile Bill, failing which the Customer settle the ERP CashCard Violation(s) through the Land Transport Authority's existing procedures.
 
 
5.3
The Customer agrees not to or not to allow or permit any other person to use the Service to:
 
 
a.
violate any other person's rights, or interfere with another person's use of the Service;
 
 
b.
carry out any activities which are actually or potentially injurious to other Customers, or SingTel Mobile's reputation; or
 
 
c.
infringe any patent, trademark or copyright or any other intellectual property right of any third party or any SingTel Group Corporation.
 
6.
Consent to use and disclose customer information and data
 
6.1
The Customer agrees that SingTel Mobile shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with Clause 15 of the General Terms located at the SingTel website at www.singtel.com (or available by phone or fax request or at any SingTel !hello Shop). The Customer is entitled to withdraw such consent in the procedure as prescribed by SingTel Mobile from time to time.
 
6.2
The Customer further acknowledges and agrees that SingTel Mobile may access, preserve, monitor use and disclose any information relating to the use of the Service by the Customer as reasonably necessary to provide, maintain and improve the Service, and to respond to requests for customer service.
 
7.
General
 
7.1
The Customer shall be bound by and shall fully observe and comply with all the General Terms as well as such other terms and conditions as may be agreed or accepted by the Customer. The rights and protections conferred on SingTel Mobile under these Specific Terms and Conditions shall be additional to the rights and protections conferred on SingTel Mobile under General Terms and any other terms and conditions agreed or accepted by the Customer.
 
7.2
Any Clause in the General Terms, these Specific Terms and Conditions, or any other terms and conditions as may be agreed or accepted by the Customer, that is invalid, unenforceable or illegal shall be enforced as nearly as possibly in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other Clauses, which Clauses shall continue to be valid and enforceable to the fullest extent permitted by law.

Frequently Asked Question

Service Access

  1. What do I need to access Easi-ERP?
  2. I am a hi!Card customer. Can I register for Easi-ERP?
  3. I am an M1/StarHub subscriber. Can I register for Easi-ERP?
  4. I am a SingTel Mobile corporate customer. Can I register for Easi-ERP on my corporate mobile line?
  5. How do I unsubscribe from the service?
  6. I am terminating my SingTel Mobile service. Must I cancel my Easi-ERP service immediately or is there a grace period?

Service Registration

  1. During registration, I received an SMS indicating that my registration had been sent to LTA for processing. How do I know if my registration is accepted, and how long does it take?
  2. I own more than 1 vehicle. Can I register all my vehicles for Easi-ERP?
  3. My sibling and I share a vehicle. Can we register for Easi-ERP for the same vehicle on our individual SingTel Mobile lines?
  4. I completed my Easi-ERP registration in the morning. If I incur an ERP CashCard violation now, will it be charged to my SingTel Mobile bill?

Charges

  1. If I register for Easi-ERP, how much do I have to pay each month?
  2. I am trying to register for Easi-ERP but I received an SMS indicating that I had exceeded the session time limit for Easi-ERP. Will I be charged for incomplete registration?
  3. I received an SMS indicating that my registration was unsuccessful. Will I be charged?
  4. My SingTel Mobile bill indicated that I had ERP CashCard violations. What number can I call if I need assistance?
  5. My SingTel Mobile bill indicated that I had ERP CashCard violations. Do I have to make full payment for my SingTel Mobile bill by the payment due date?

Change of Vehicle Ownership

  1. I registered for Easi-ERP but have now changed my vehicle. Will the ERP CashCard violations of the old vehicle continue to be charged to my SingTel Mobile bill?
  2. I registered for Easi-ERP but have now changed my vehicle. Will the ERP CashCard violations of the new vehicle be automatically charged to my SingTel Mobile bill?

ERP-Related Matters

  1. I have inserted my CashCard into my vehicle’s In-vehicle Unit (IU) and have sufficient funds in my CashCard but there was no deduction and/or an error message appeared when I drove through an operating ERP gantry. What should I do?
  2. I have more questions about about vehicle and/or ERP related matters. Who can I call?

Service Access

  1. What do I need to access Easi-ERP?

    All mobile phone devices that are able to send SMSes can be used to access Easi-ERP.

  2. I am a hi!Card customer. Can I register for Easi-ERP?

    Easi-ERP is currently available to SingTel Mobile postpaid customers only.

  3. I am an M1/StarHub subscriber. Can I register for Easi-ERP?

    No.

    Note: SingTel Mobile customer must be the registered owner of the vehicle.

  4. I am a SingTel Mobile corporate customer. Can I register for Easi-ERP on my corporate mobile line?

    Easi-ERP is currently not available to SingTel Mobile corporate customers.

    Note: SingTel Mobile customer must be the registered owner of the vehicle.

  5. How do I unsubscribe from the service?

    Dial *377 and select option 3 to Unsubscribe. This will take effect the next working day.

  6. I am terminating my SingTel Mobile service. Must I cancel my Easi-ERP service immediately or is there a grace period?

    Easi-ERP will terminate together with your SingTel Mobile service.

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Service Registration

  1. During registration, I received an SMS indicating that my registration had been sent to LTA for processing. How do I know if my registration is accepted, and how long does it take?

    A confirmation SMS will be sent to you on the same working day if your registration is done before 5.00pm. For registration after 5.00pm, the confirmation SMS will be sent to you the next working day.

  2. I own more than 1 vehicle. Can I register all my vehicles for Easi-ERP?

    Easi-ERP is currently only available for 1 vehicle per SingTel Mobile customer.

    Note: SingTel Mobile customer must be the registered owner of the vehicle.

  3. My sibling and I share a vehicle. Can we register for Easi-ERP for the same vehicle on our individual SingTel Mobile lines?

    You can only register for Easi-ERP if you are the registered owner of the vehicle.

  4. I completed my Easi-ERP registration in the morning. If I incur an ERP CashCard violation now, will it be charged to my SingTel Mobile bill?

    Easi-ERP is effective once you receive the confirmation SMS. ERP CashCard violation(s) incurred after this confirmation will be charged to your SingTel Mobile bill.

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Charges

  1. If I register for Easi-ERP, how much do I have to pay each month?

    A one-time processing fee of $1* is charged to your monthly Singtel Mobile bill upon successful registration for Easi-ERP. There is no monthly subscription charge.

    * Subject to GST

  2. I am trying to register for Easi-ERP but I received an SMS indicating that I had exceeded the session time limit for Easi-ERP. Will I be charged for incomplete registration?

    No. The one-time processing fee of $1* is only charged upon successful registration for Easi-ERP.

    *Subject to GST.

  3. I received an SMS indicating that my registration was unsuccessful. Will I be charged?

    No.

  4. My SingTel Mobile bill indicated that I had ERP CashCard violations. What number can I call if I need assistance?

    Call 1688 if you have questions about your bill. For questions about ERP CashCard violations, please contact LTA at 1800-CALL LTA (2255 582) or visit LTA's website at www.lta.gov.sg.

  5. My SingTel Mobile bill indicated that I had ERP CashCard violations. Do I have to make full payment for my SingTel Mobile bill by the payment due date?

    Easi-ERP customers with ERP CashCard violation(s) must to make full payment of their SingTel Mobile bills by the payment due date. LTA's existing ERP CashCard violations penalty will apply if your SingTel Mobile bill is not paid in full by the payment due date.

    Please visit One Motoring for more information on ERP.

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Change of Vehicle Ownership

  1. I registered for Easi-ERP but have now changed my vehicle. Will the ERP CashCard violations of the old vehicle continue to be charged to my SingTel Mobile bill?

    ERP CashCard violations incurred after you had registered the ownership transfer of the vehicle with LTA will not be charged to your SingTel Mobile bill.
    Alternatively, you can dial *377 (*ERP) and select:
    Option 2: Change Vehicle No. (if you have purchased a new vehicle)
    Option 3: Unsubscribe (if you wish to terminate your Easi-ERP service)

  2. I registered for Easi-ERP but have now changed my vehicle. Will the ERP CashCard violations of the new vehicle be automatically charged to my SingTel Mobile bill?

    You need to dial *377 (*ERP) and select Option 2 to change the vehicle number.

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ERP-Related Matters

  1. I have inserted my CashCard into my vehicle’s In-vehicle Unit (IU) and have sufficient funds in my CashCard but there was no deduction and/or an error message appeared when I drove through an operating ERP gantry. What should I do?

    If you had previously registered for Easi-ERP successfully, any ERP CashCard violation will still be charged to your SingTel Mobile bill. If you suspect that the CashCard or your vehicle's IU is faulty, please contact NETS or any authorised IU Inspection Centre for further assistance.

    Please visit One Motoring for more information on ERP.

  2. I have more questions about about vehicle and/or ERP related matters. Who can I call?

    Contact LTA at 1800-CALL LTA (2255 582) or visit LTA's website at http://www.lta.gov.sg.

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