Payphone Services

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  • Rates
  • Where to buy
  • FAQ
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  • T&C


STD 020 Calls To Malaysia Now At New Lower Rates

STD 020 Rates in S$ Per Minute
CountriesTime FrameTerminating ToRates
MalaysiaFlatFixed
$0.07
MalaysiaFlatMobile
$0.12

Note: This promotional rate is subject to change without prior notice

Enjoy Even Lower Rates When You Use!

Enjoy new low rates to 6 countries with v019 access on Payphones.

v019 Rates in S$ Per Minute
CountriesNormal Hours (12am to 5.59pm)Happy Hours (6pm to 11.59pm)
Bangladesh
$0.30
$0.15
India
$0.50
$0.25
Indonesia
$0.20
$0.20
Philippines
$0.30
$0.30
Thailand
$0.12
$0.12
v019 (Malaysia) Rates in S$ Per Minute
CountriesTime FrameTerminating ToRates
MalaysiaFull DayFixed
$0.07
MalaysiaFull DayMobile
$0.12

Note:

  1. This promotional rate is subject to change without prior notice
  2. These special rates for v019 service are only available on selected SingTel payphone models. 

New Low Rates for IDD 001!

IDD 001 through phonecard (including coins on multi-mode phones)

DestinationCountry CodeFlat Rate Whole Day (/Min)
Australia61
$0.45
Bangladesh880
$0.40
Brunei673
$0.45
Cambodia855
$0.75
Canada1
$0.30
China86
$0.15
France33
$0.45
Germany49
$0.45
Hong Kong852
$0.45
India91
$0.30
Indonesia62
$0.35
Ireland353
$0.75
Italy39
$0.75
Japan81
$0.45
Myanmar95
$0.74
Netherlands31
$0.45
New Zealand64
$0.45
Pakistan63
$0.50
Philippines92
$0.40
Saudi Arabia966
$0.75
South Africa27
$0.75
South Korea82
$0.45
Sri Lanka94
$0.40
Switzerland41
$0.45
Taiwan886
$0.45
Thailand66
$0.15
UAE971
$0.75
UK44
$0.45
USA1
$0.30
Vietnam84
$0.40

Note: This promotional rate is subject to change without prior notice

Payphone Charges

  1. Call Connection Charge of $0.10 applies to calls terminating to Malaysia. Calls are charged in blocks of $0.10 for calls terminating to Malaysia.
  2. Call Connection Charge of $0.30 applies to calls terminating to all other overseas destinations. Calls are charged in blocks of $0.20 for calls terminating to all other overseas destinations.
  3. Local calls are charged at $0.10 per 2 minutes.
  4. This promotional rate is subject to change without prior notice

PhoneCard Expiry Date

SingTel PhoneCards with printed expiry date will expire on the last day of the month of expiry date printed on the back of the card.

So hurry! Start using your PhoneCards now!

International Calling Rates:

IDD 001 - Call overseas at discounted flat rates and enjoy premium quality

IDD Rates in $ Per Minute
Countries
Flat Rate
Australia
0.45
Bangladesh
0.40
China
0.15
Hong Kong
0.45
India
0.30
Indonesia
0.35
Japan
0.45
Myanmar
0.74
Philippines
0.40
South Korea
0.45
Sri Lanka
0.40
Taiwan
0.45
Thailand
0.15
UK
0.45
USA
0.30
Vietnam
0.40

^ Standard and Economy rates for different destinations vary.

STD 020 Call Malaysia and enjoy promotional rates.

STD Rates in $ Per Minute
Termination To
Fixed
Mobile
(Whole Day)
(Whole Day)
Zone 1+
0.07
0.12
Zone 2+
0.07
0.12
Zone 3+
0.07
0.12
Zone 4+
0.07
0.12
Zone 5+
0.07
0.12
Zone 6+
0.07
0.12
Zone 7+
0.07
0.12
Zone 8+
0.07
0.12

+This promotional rate is subject to change without prior notice.

Payphone v019

v019 service on payphone is applicable only to the following countries and is limited to certain models of SingTel Payphones. Click here to see the payphone models.

v019 (Intel) Rates in $ Per Minute
Countries
Normal Hours
Happy Hours
(12 AM TO 5.59PM)
(6PM TO 11.59PM)
Bangladesh+
0.30
0.15
China
0.10
0.10
India+
0.50
0.25
Indonesia+
0.20
0.20
Myanmar
0.48
0.48
Philippines+
0.30
0.30
Sri Lanka
0.30
0.30
Thailand+
0.12
0.12
Vietnam
0.40
0.40
 
v019 (M'sia) Rates in S$ Per Minute
Termination To
Fixed
Mobile
(Whole Day)
(Whole Day)
Zone 1+
0.07
0.12
Zone 2+
0.07
0.12
Zone 3+
0.07
0.12
Zone 4+
0.07
0.12
Zone 5+
0.07
0.12
Zone 6+
0.07
0.12
Zone 7+
0.07
0.12
Zone 8+
0.07
0.12

+This promotional rate is subject to change without prior notice.

Notes:

  1. All time periods stated above are based on local time.
  2. All rates shown above are subject to change without prior notice.

Payphone Charges

Call Connection Charge of $0.10 applies to calls terminating in Malaysia.

Call Connection Charge of $0.30 applies to all other overseas terminating calls.

Calls are charged in blocks of $0.20 and $0.10 for International calls and calls to Malaysia respectively.

Local calls are charged at $0.10 per 2 minutes.

PHONECARDS ARE AVAILABLE FROM:

Selected Retail Outlets:

  • American Express International,INC. (Changi Airport Terminals 1, 2 & 3)
  • RHB Bank Berhad (Changi Airport Budget Terminal)
  • SingPost
  • Times Newslink (Changi Airport Terminals 1, 2 & 3 and Budget Terminal)
  • 7-Eleven
  • Cheers Convenience Stores
  • Hello! Stores
  • Shops with "SingTel Cards Sold Here" signage

PAYPHONE SERVICES FAQ

Phonecard expiry date

  1. My PhoneCard has expired, can I still use it to make phone calls?
  2. I still have remaining value in my expired PhoneCard, can I transfer it to a new PhoneCard?
  3. Can I have a refund for my expired PhoneCard?

V019 Access from Singtel payphone

  1. Can I use v019 to call countries other than the 10 listed countries from SingTel Payphones?
  2. Is V019 access limited to certain designs of Singtel phonecard?
  3. How can I take advantage of the V019 special rates?
  4. Is there any access fee for V019 calls on Singtel payphone?

Phonecard expiry date

  1. My PhoneCard has expired, can I still use it to make phone calls?

    No.

  2. I still have remaining value in my expired PhoneCard, can I transfer it to a new PhoneCard?

    No. The value expires along with the PhoneCard.

  3. Can I have a refund for my expired PhoneCard?

    Sorry, we are unable to give refunds on expired PhoneCards.

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V019 Access from Singtel payphone

  1. Can I use v019 to call countries other than the 10 listed countries from SingTel Payphones?

    v019 is only applicable to the 10 listed countries. For calls to other countries, use IDD 001 instead.

  2. Is V019 access limited to certain designs of Singtel phonecard?

    No, v019 access is allowed on all SingTel PhoneCard designs including special edition phonecards, as long as they are used on payphone models with v019 access.

  3. How can I take advantage of the V019 special rates?

    Use any of the three payphone models shown below when dialing with SingTel PhoneCards or coins. Information on the special rates is displayed on the instruction plate in the phone booth.

    SINGTEL'S RANGE OF PAYPHONES

    Payphone Model   
    Call Type AvailableLocal/IDD/STDLocal/IDD/STD/v019Local/IDD/STD/v019/SingTel Mobile Easy TopUp
    Coins10/20/50 cents & S$1 coins-10/20/50 cents & S$1 coins

    PhoneCards

    		-Chip PhoneCardChip PhoneCard
    Payphone Model   
    Call Type AvailableLocal/IDD/STD/v019 SingTel Mobile Easy TopUpLocal/IDD/STD/v019 SingTel Mobile Easy TopUp 
    Coins10/20/50 cents & S$1 coins10/20/50 cents & S$1 coins 
    PhonecardsChip PhoneCardChip PhoneCard 
    CashCardsNets CashCard- 
    Others-Ez-Link Card for SingTel Mobile TopUp only 
  4. Is there any access fee for V019 calls on Singtel payphone?

    Yes, there is an access fee of $0.30 per call for international calls and $0.10 per call for calls to Malaysia. (This is similar to the existing IDD 001 and STD 020 access fees.)

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Payphone

SingTel has an established payphone network with wide coverage. It enables you to make local and international calls conveniently throughout the island.

We offer you a choice of services:

  • IDD 001 for premium quality international calls
  • STD 020 for premium quality direct dial to Malaysia
  • v019 for good value
  • Payment modes - Phonecards and/or coins

SINGTEL'S RANGE OF PAYPHONES

Payphone Model   
Call Type AvailableLocal/IDD/STDLocal/IDD/STD/v019Local/IDD/STD/v019/SingTel Mobile Easy TopUp
Coins10/20/50 cents & S$1 coins-10/20/50 cents & S$1 coins

PhoneCards

-Chip PhoneCardChip PhoneCard
Payphone Model   
Call Type AvailableLocal/IDD/STD/v019 SingTel Mobile Easy TopUpLocal/IDD/STD/v019 SingTel Mobile Easy TopUp 
Coins10/20/50 cents & S$1 coins10/20/50 cents & S$1 coins 
PhonecardsChip PhoneCardChip PhoneCard 
CashCardsNets CashCard- 
Others-Ez-Link Card for SingTel Mobile TopUp only 

Phonecard

Connects you locally and to over 240 destinations worldwide. Easily accessible from our established payphone network islandwide.

Offers you a choice of services:

  • IDD 001 for premium quality international calls
  • STD 020 for premium quality direct dial to Malaysia
  • v019 for good value

HASSLE-FREE DIALING PROCEDURE:

No need to remember access number or PIN. Calling method is the same as calling from any fixed line.

1.DEFINITION AND INTERPRETATIONS
 1.1In these Specific Terms and Conditions, the following words and expressions shall have the following meanings: “Customer” means any person who purchases a PhoneCard; “Cardholder” means the Customer and includes any person authorized by the Customer to use the PhoneCard purchased by the Customer;
  “General Terms” means Singapore Telecommunications Limited’s General Terms and Conditions of Service;
  “Payphone” means the use of any telephone which requires the insertion of any coin or card (whether cash, credit, debit, stored value or pre-paid) installed or maintained by SingTel or any SingTel Group Corporation;
  “PhoneCard” means any pre-paid or stored value card issued by SingTel for use in relation to Payphones;
  “Service” means the provision by SingTel of telephone and such other telecommunications service (as may be made available from time to time) through the use of a Payphone.
 1.2The words and expressions used in these Specific Terms and Conditions, which are defined in the General Terms but are not defined in these Specific Terms and Conditions shall have the same meanings as defined in the General Terms unless the context otherwise requires.
 1.3The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.
  
2.APPLICATIONS OF TERMS AND CONDITIONS
 The sales and use of all PhoneCards and the use of any Service shall be subject to these Specific Terms and Conditions and the General Terms. The rights and protections conferred on SingTel under these Specific Terms and Conditions shall be additional to the rights and protections conferred on SingTel under the General Terms and any other terms and conditions agreed or accepted by the Cardholder.
 
3.SERVICES
 3.1The use of any Service shall be subject to such Fees and Charges as may be set or imposed by SingTel from time to time and deducted from the stored value of the PhoneCard used in conjunction with the Service.
 3.2The use of any Service shall be immediately disconnected or terminated once the stored value of any PhoneCard is entirely depleted.
 
4.STORED VALUE OF PHONECARD
 4.1The amount paid for any PhoneCard shall be the value of the PhoneCard and the information or data relating to the value of the PhoneCard shall be stored only in the PhoneCard.
 4.2The stored value of any PhoneCard shall be depleted or deducted at such rate based on the Fees and Charges imposed by SingTel in relation to the utilization of any Service.
 4.3The remaining stored value of any PhoneCard shall be conclusively determined by the equipment designated and used by SingTel to read or check the relevant information or data stored in the PhoneCard. The punch or other marks on any PhoneCard which purport to indicate the remaining stored value of the PhoneCard does not constitute an accurate indication of the remaining stored value.
 4.4SingTel shall not be liable in any way to any Cardholder whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any loss, damage or liability incurred or sustained by the Cardholder caused by or as a result of:
  (a) any loss, corruption and/or deletion of any information or data stored in any PhoneCard (including information or data relating to the stored value of any PhoneCard), howsoever caused or arising;
  (b) the retention of any PhoneCard inserted into any Payphone; any/or
  (c) any defect or deficiency in any PhoneCard, whether or not resulting in the failure of any Payphone or the interruption or cessation of any Service.
 4.5The Cardholder shall before using any Service ensure that there is sufficient remaining stored value in the PhoneCard to cover the Fees and Charges for the use of the Service.
 
5.Refunds, Expiry, Depletion of Stored Value and Defects
 5.1SingTel shall not in any circumstances be required to give any exchange or cash refund of the stored value of any PhoneCards.
 5.2The PhoneCard may not be used at all after its expiry date and SingTel shall not be required to replace or renew any such PhoneCard or refund the stored value thereof after the expiry of the PhoneCard.
 5.3The Cardholder shall not use any PhoneCard which is found to be defective in any way.
 5.4The Cardholder shall immediately:
  (a) return to SingTel any defective PhoneCard; and
  (b) report to SingTel in the event that any Payphone retains any PhoneCard.
 5.5Subject to the provisions of Clause 5.2 herein, SingTel shall replace the PhoneCard referred to in Clause 5.4 with another PhoneCard with the same remaining stored value as the PhoneCard returned to or retrieved by SingTel provided that in the event that SingTel is unable for any reason whatsoever to determine the remaining stored value of that PhoneCard, the stored value of the replacement PhoneCard shall be such value as SingTel may determine in its absolute discretion.
 5.6All PhoneCards returned to SingTel or retrieved by SingTel from Payphones shall become the property of SingTel and may be destroyed by SingTel.
 5.7All PhoneCards can only be printed, issued and sold with permission from SingTel. No Cardholder is allowed to print any design, symbols, words or any other kind of mark, in total or in part, over, in or on any PhoneCards without prior written approval from SingTel.
 
6.GENERAL
 The Customer and Cardholder shall be bound by and shall fully observe and comply with all the General Terms as well as such other terms and conditions as may be agreed or accepted by the Customer and Cardholder. The rights and protections conferred on SingTel under these Specific Terms and Conditions shall be additional to the rights and protections conferred on SingTel under the General Terms and any other terms and conditions agreed or accepted by the Customer and Cardholder.


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