The limitless power of light
Enjoy a rich viewing experience with seamless streaming of your favourite programmes in super clear high definition. With our multiple-room viewing feature, everyone will be kept busy in their own comfort zone. Welcome to a whole new world of TV entertainment.
Bring your world of friends and family closer together than ever with exPress. Go "LIVE" with face-to-face video conferencing. Consolidate all your email, chat and social networking profiles into one. Share information instantly and keep up-to-date with the latest news. Learn More
The limitless world of the web comes pouring into your TV with exCite. You and your family can create your own entertainment channel and watch exactly what you want whenever you want. Enjoy HD premium movies, your favourite sports, the latest dramas and multimedia content, anytime. And control it all with a simple wave from the gesture recognition TV remote.Learn More
Stay close to the people and memories that matter to you Bring your world of friends and family closer together than ever with exPress. Go “LIVE” with face-to-face video conferencing. Consolidate all your email, chat and social networking profiles into one. Share information instantly and keep up-to-date with the latest news.
To enable multi-chat session, you need to send a link to your friends. Once they click on it, your video chat session is activated and you are ready to chat to your heart’s content. Everyone on the screen will be able to see each other through the chat window. A great way to bring your friends and family members together, no matter where they are in the world!
exPress connection promises high quality video calls with minimal lags, delivering a memorable chatting experience. The best part is that your friends need not be on a fibre network to be able to chat with you. Of course, they will miss out the fibre experience provided by SingTel.
exPress helps you upload even large files easily at amazing speeds, so your friends can view them almost immediately. All you need to do is send them the link to access the files. And they can even add more files, photos and playlists to your content!
All of your online content is automatically backed up on your mobile handset with our mobile client. It backs up your contact list, call logs, SMS logs and files found on your mobile.
exPress helps to organise your online life by aggregating all your favourite social network accounts, email accounts and online chat accounts on a single access point, thereby eliminating the need for multiple browsers. With exPress, you can be engaged in all these online activities at the same time, on the same page.
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Creating your own entertainment channel The limitless world of the web comes pouring into your TV with exCite. You and your family can create your own entertainment channel and watch exactly what you want whenever you want. Enjoy HD premium movies, your favourite sports, the latest dramas and multimedia content, anytime. And control it all with a simple wave from the gesture recognition TV remote.
It’s exCite with infinite possibilities. Type in the episode of the show that you want to watch, and it will be delivered to right where you are. It’s the best of the Net combined with the best of TV. On one screen. Now that’s real entertainment.
Be it local or international dramas, movies, music videos or sports, you can now watch it all on the big screen with the whole family in the comfort of home.
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| Consumer Price Plans (including GST) | ||||
| exPress 150 | exCite Home | exPlore Home | exPlore Home Sports | |
| Monthly Subscription (24 months contract) |
$85.90 | $109.90 | $95.90 | $109.90 |
| Fibre Speed (up to): . Download . Upload . International |
150Mbps 75Mbps 15Mbps |
200Mbps 100Mbps 25Mbps |
||
| Home Line | Unlimited Digital Local Calls | |||
| exPress Portal | ||||
| . High Quality Video Chat | √ | |||
| . Universal Inbox | √ | |||
| . Store & Share | 10GB Online Storage | |||
| exCite | - | Intelligent video, search engine and TV Apps store | - | - |
| mio TV | - | - | 15 free movies (Ch 316) | mio Stadium ESPN STAR Sports TwinPack |
| Exclusive Benefits: | ||||
| Mobile benefits | - | Mobile multi-line discounts of up to 30% for 5 lines Nominated first mobile line will enjoy a handset upgrade every 12 months and free mobile caller-ID lines |
||
| Additional mio TV content |
- | 10% discount | ||
| IDD Calls | - | 15% discount on v019 calls for Home Line & nominated First Mobile Line | ||
exStream is SingTel’s high speed fibre service and it is delivered via an optical fibre which is run directly into one’s home.
Through exStream services, consumers can enjoy amazing download speeds of up to 200Mbps and upload speeds of up to 100Mbps which is superior to that of any other existing DSL or cable broadband network available. This allows for ultra high speed Internet access, digital voice, Internet television services, home networking and other lifestyle applications.
Customers can enjoy bandwidth intensive applications such as simultaneous music downloads, home office and home networking with greater ease and also run multiple applications on one PC such as online chat, web access and music or video downloads.
exPress Portal
With the exPress Portal, customers can freely express their personalities as well as stay closer to their loved ones anytime, anywhere. They will enjoy features like unified messaging, online storage and sharing of multimedia content and high quality multi- party video chat.
With unified messaging, customers have single access to multiple social networking sites and enjoy chat aggregation. They can customise their exPress homescreen for easy access to their favourite multimedia content like news, videos, music etc – all on a single online web portal.
exCite Service
With the exCite Service, customers can experience the world’s best video search engine allowing customers to find the widest range of online video content and stream them smoothly on their TV from sites like YouTube. Customers can create their own entertainment channel and experience limitless Internet content, right from their TV screen. exCite also gives customers access to Singapore’s first TV Apps Store, starting with a catalogue of over 30 TV games. The Store is based on an open TV platform enabling developers to easily create exciting applications. A gesture-based remote control and predictive text searches in English and Chinese offers easier navigation.
The fibre network will be deployed geographically according to OpenNet's deployment timeline. For OpenNet Fibre rollout timeline, please visit www.opennet.com.sg.
You may visit www.singtel.com/exStream to register your interest in fibre and to check whether your premises are fibre serviceable.
Please refer to the price plan.
In addition, you can enjoy more value with SingTel Mobile when you nominate SingTel Mobile lines under exPlore Home/exPlore Home Sports/exCite Home service plans.
- Free Mobile Caller ID and 12 months mobile handset upgrade for nominated first mobile line
- Up to 30% Multi Line discount for Mobile lines:
1 Mobile Line 15% off Mobile subscription 2 Mobile Lines 20% off Mobile subscription 3 Mobile Lines 25% off Mobile subscription 4 & 5 Mobile Lines 30% off Mobile subscription
You can check out our website at www.singtel.com/exStream and indicate your interest and we will contact you to assist in your registration.
exStream services may be activated after 5 working days, subjected to availability of resources.
Yes you may sign up for exStream if you are currently a SingNet Broadband customer on ADSL without any contract.
You may refer to the following table for the eligibility criteria.
| You wish to sign up for | ||||
| You are currently on | exPlore Home / explore Home Sports |
exCite Home | exPress 150 | |
| mio Home (ADSL) | Anytime | Anytime | <3 months | |
| mio Plan (ADSL) | Anytime | Anytime | <3 months | |
| SNBB ADSL (No Frills) | Anytime | Anytime | Anytime | |
|
SNBB ADSL (with Premiums, eg. Laptops) |
<6 months contract balance | <6 months contract balance | <6 months contract balance | |
Your original contract will be cease and you will start your new exStream service plan on a 24-month contract if you meet the eligibility criteria.
If you are an existing mio TV subscriber, you are eligible to sign up for a 24 months exStream service plan.
Your existing mio TV content contracts (if any) will continue. If you are an existing mio Voice/DEL customer, you are eligible to sign up for a 24 months exStream contract anytime within the period of your mio Voice/DEL contract.
Your existing SingNet access ID, email userID and password will all remain unchanged.
Your existing supplementary email userids and accounts will be automatically retained.
Supplementary email accounts are charged at $3.21 per month per account. A minimum contract period of 3 months applies per email account.
Dial-up customers will be able to retain their existing user ID and email address.
For Magix customers, you will be able to retain your user ID only if the user ID is available.
There are no additional charges for conversion from SingNet 56K dial-up or Magix to exStream service plans.
You may experience down time on your existing services on the day of your installation.
Yes, you can. This is because SingNet Broadband on ADSL uses telephone lines which are different from the fibre optic infrastructure which will deliver high quality exStream services into your home.
You will enjoy 30Mb email FREE as your main email account.
You may upgrade your plan from exPress 150 to exPlore Home / exPlore Home Sports / exCite Home at any point of your current exPress 150 contract. However, you will have to sign up for a new 24 months exPlore Home / exPlore Home Sports / exCite Home contract.
In the event that your exStream service plans cannot be provisioned due to Fibre to the Home coverage issues, SingNet reserves the right to terminate your current plan without termination charges and to provide you with a no frills 15Mbps mio Home ADSL plan (Applicable for all exPlore/exCite bundles) or 15Mbps SingNet Broadband on ADSL (applicable for exPress 150 bundles only). You will have to continue to serve the remaining months of your contract. All promotional VASes that are exclusive with the exStream service plan would cease.
In the event that if you do not wish to continue with your exStream services during relocation and do not want a 15Mbps mio Home ADSL (Applicable for all exPlore/exCite bundles) or 15Mbps SingNet Broadband on ADSL contract (applicable for exPress 150 only), then termination charges for your current exStream service plans shall apply.
- 1st TP (Fibre Termination Point), which is to be installed by OpenNet - ONT (Optical Network Terminal), this device is to connect to the home devices
If you missed your free prior appointment with OpenNet, an installation charge of $235.40 (with 7% GST) for High Rise or $481.50 (with 7% GST) for landed property is applicable. The above amount is charged on behalf of OpenNet.
If you have already made an appointment with OpenNet to lay the fibre and install the 1st TP (Fibre Termination Point) to your home, a SingTel installation appointment would only be required to set up your exStream services.
An installation charge of $80.25 (with 7% GST) by SingTel is applicable for installation of equipment, activation and demo of services. A registration charge of $53.50 (with 7% GST) is applicable for exPress 150 service plan.
You are required to book an appointment with OpenNet to lay the fibre and install the 1st TP to your home.
Your OpenNet installation appointment may be scheduled at any of the following times:
| Monday – Friday (excludes public holidays) | High-Rise 9am - 11am 11am - 1pm 2pm - 4pm 4pm - 6pm Landed 9am - 1pm 2pm - 6pm |
| Saturday & Sunday | - |
Thereafter, you are required to attend to another appointment by SingNet to enable your exStream services
Your SingNet installation appointment may be scheduled at any of the following times:
| Monday – Sunday (excludes public holidays) |
9am - 11am 12am - 2pm 3pm - 5pm 6pm - 8pm |
| Saturday & Sunday | - |
The installation team will arrive within the indicated time slot
Due to the complexity of Fibre to the Home, all exStream service plans will require an installation by a qualified SingNet installer.
Cables with surface trunking will be used for in-house wiring solution. There is also HPNA (Home phoneline networking alliance) solution which is a technology which uses the in-home coaxial cable to deliver services (mio TV and SingNet Broadband) without the need of extra in-home wiring.
HPNA allows fibre to the home services to be served to any location in the home where coaxial cable points are available.
You are required to notify us at least 3 days in advance if you need to change your OpenNet appointment time. You may do so by calling SingTel Customer Care at 1688.
Note that if you missed the OpenNet installation appointment or changed the OpenNet appointment without notifying SingNet 3 days in advance, OpenNet cancellation fees will apply.
All necessary equipment to enable your exStream services are provided unless otherwise stated. Please note that SingNet does not guarantee and support equipment that is not type-approved by both the IDA and SingNet.
For the duration of your exStream service contract, you are entitled to one-for-one replacement of the mio Box, ONT and/or the set
top box - except under conditions deemed abnormal to typical wear and tear.
Such conditions include but are not limited to:
• spilled liquids including permanent discolouration of equipment casing
• attempted modifications to or repair of the equipment other than by a SingNet authorized agent
• cracks, dented or chipped equipment casing
• Permanent defacement of equipment casing including markings due to permanent/inerasable marker or irremovable dirt, and
disfigurement of the SingTel logo.
• tampering/torn or missing manufacturing labels such as Serial No./Warranty of the device
• other vandalisms like permanent glue on the ports, points and casing
You will be required to purchase the equipment (at prevailing rates) for replacement. Such equipment are…
• Fibre Patch Cord
• ONT
For other equipment such as the Fibre Termination Point, an OpenNet installation will be required and charges will be (at prevailing
rates) dependant on scope of work.
No. All your fibre equipment is preconfigured to a specific premise. It will not function when you moved the equipment to another location.
Your existing equipment is not configured for use on a Fibre to the Home network.
| Windows User | Mac User |
| • Windows XP SP2, Windows Vista or above • Pentium 4 CPU • 1 GB RAM • Built-in Gigabit Ethernet Port | • Mac OS X • PowerMac G3s 300Mhz, PowerMac G4s, iBooks and PowerBooks • 1 GB RAM • Built-in Gigabit Ethernet Port |
Base-T Network Interface Card preferred (1000 Base-T Network Interface Card is recommended to achieve full bandwidth)
The best thing to do is to call us at 1688 to seek assistance. Depending on the actual situation, an on-site assessment may be arranged.