Home LIVECam

Overview

Know your loved ones are safe at home. Home LIVECam is an affordable, easy-to-set up LIVE home monitoring service that lets you see what's going on at home. With push notifications and recording of activities, you will enjoy added peace of mind, anywhere you are.



Benefits

  • Easy Setup – Set up your own home monitoring within minutes
  • Convenient – LIVE viewing your loved ones, anytime, anywhere
  • Secure – Hidden from the public internet and encrypted video transmissions

Enjoy fuss-free LIVE home monitoring service at an affordable price. Knowing your home and family is safe has never been easier.

Activate
  • Sign up at any SingTel Retail Shop
  • Login to exPress Portal to view your cameras
  • Download the mobile app from Google Play or Apple Store

    *Supports Android 4.0 and above, and iOS 5 and above

Setup cost free
Camera +
12-month subscription
$108.00

Features

Easy, wireless setup

Set up your camera wirelessly within minutes, with a guided mobile app.

LIVE view anytime, anywhere

Check in on your loved ones anywhere, through your mobile app* or any internet-enabled computer.

Motion notification and recording

Receive mobile alerts and record activities in the home. Images are stored securely online for 7 days or you can download to keep.

Protected by SingTel modem’s firewall

Hidden from the public internet, behind your firewall and encrypted video viewing, unlike other home cameras.

Secured cloud storage of recorded activities


Secured online storage and encrypted access to the recorded activities. No SD memory card required for storage.

Infrared night vision


Capture images in low-light conditions. Check in on your little ones easily, without disturbing their sleep.

Instant record/snapshot

Record videos or take pictures instantly whilst viewing the live stream from the mobile app.

Audio

Listen all that's going on at home, for added peace of mind.

Share views^ of your camera

Allow close family and friends to view your camera, without needing to share your login account and password.

^Share with other SingNet subscribers

How to install

  • Step 1 – Sign up for the service and purchase the camera at our SingTel Retail Shops
  • Step 2 – Download the mobile app from Google Play or Apple Store
  • Step 3 – Follow the mobile app instructions for guided set up of your camera.

Home LIVECam FAQs

Home LIVECam
1. Must I connect to SingNet in order to use the service?

You may use the service anywhere as long as there is internet connection. However, you must be a SingNet subscriber to sign up and use this service.

2. Can SingNet supplementary account be used to sign up for this service?

Only main line User IDs can be used to sign up for Home LIVECam, but you can share viewing of your cameras with a supplementary account.

3. What are the minimum requirements for using this service:

  1. Mobile OS:

                                                               i.      IOS 5.0 and above

                                                             ii.      Android 4.0 and above

  1. Web Browser:

Windows

-       Chrome 21 and above

-       IE 8 and above

-       Firefox 15 and above

-       Safari 5.1.5 and above

MAC

-       Chrome 21 and up

-       Firefox 15 and up

-       Safari 5.1 and up

4. How much must I pay if I wish to sign up for more than 1 camera?

Each camera is applicable to a one-time charge of $108 and 12-months free Home LIVECam service. For example, if you wish to sign up for two Home LIVECam services, you will need to pay the one-time charge of 2 cameras and enjoy 12-months free Home LIVECam service on each camera. You can still continue to enjoy the services at $5.00/month for each camera after the free 12 months.

5. Which modems/RG/router is the Home LIVECam compatible with?

It is compatible with SingNet Wireless RG such as 2Wire 2701 HGV-E, Pace 5012NV, Pace A5520N and Aztech 7000GRV.

6. If I use other routers which are not SingNet-approved, will the camera work?

This service works with any internet connection, however, we don’t guarantee that the service will work with routers which are not SingNet-approved.  It is recommended to use our SingNet approved routers listed above.

7. Do I need to plug my camera to a power adapter? How long is the power cable?

  1. Home LIVECam must connect to a power adapter, the line is 3m.

8. What is the “ON-OFF” switch at the back of the camera for?

This switch is used during set up only. You only need to use it once during the initial setup. By default, the switch is set to “ON” for easy set up when you first use your camera.  Once your camera is set up, set this switch to “OFF” to ensure your camera can initialize properly.

9. Can I use a laptop or log into exPress Portal to setup the camera?

No, you can only set up your camera using the Home LIVECam app on your mobile device.  Once you have set up your Home LIVECam, you can use this app to view what’s going on at home too. 

10. Can I use an Ethernet connection instead of WiFi to connect my camera?

Yes you can.  During the setup process via the mobile app, there is an option to choose either Wifi or Ethernet mode.  If you choose Ethernet mode, you will require an Ethernet cable (not provided in the camera package) to connect the Ethernet port of the camera to any of available Ethernet port of your router.

11. I can’t seem to connect my camera wirelessly to the modem. What’s wrong?

Most likely, your camera cannot receive the WiFi signal from your modem.  Move your camera closer to your modem or to another location.

12. What is the maximum resolution for this camera? What’s the viewing angle?

The camera is on VGA – 640x480 pixels. Viewing angle is at 64%. You can refer to the other camera specs here

13. If my camera’s connection to the modem drops, do I need to re-set up my camera again?

No, you do not need to re-setup. The connection is dependent on your WIFI signal from your router. When the signal is regained, your Home LIVECam service will automatically be restored as normal, similar to your other mobile or internet-enabled devices.

14. Can I view this live streaming 24x7?

The video streaming will time-out after 15 minutes, both on the exPress portal as well as on the mobile app.  To continue to view your live streams, refresh your internet browser or click on the camera again in your mobile app. 

15. Why do I get logged out suddenly while streaming the video?

This service allows one log in per session.  If another user logs in successfully with the same credentials, then the first user will be kicked out. 

16. Can I view multiple cameras in one screen at once?

There are no multiple views in one screen.  To make it easy to view all your cameras, you will only need to log in once into My Portal or mobile app and be able to see a list of all your cameras.  Click on a camera to view it.

17. The video streaming doesn’t seem to be smooth, what can I do?

The smoothness of video streaming depends on a number of factors, including camera settings, your home broadband speed, as well as the broadband speed of where you are when you try to stream the video.  You can try to modify your camera settings by increasing your camera’s frame rate, decreasing your video quality and/or resolution if your broadband speed is not fast enough.

18. What if my Internet Broadband connection is not fast enough? Will it affect the service?

The available bandwidth will impact the performance of the service. Altering a higher value setting in the camera, for example higher frames per second, may require a faster home internet connection.  Otherwise, you may experience some change in your camera service quality, for example, lag or jerkiness in video streaming.  Below is the matrix table illustrating the amount of internet bandwidth consumption in kbps:

 

 

Default Resolution: 640x480

 

 

VGA

2 fps

5 fps

10 fps

15 fps

20 fps

25 fps

30 fps

Quality 1

389

978

2071

2764

3388

4111

4230

Quality 2

431

1074

2122

2947

3421

4055

4309

Quality 3

445

1097

2145

2998

3630

4260

4375

Quality 4

460

1151

2229

3070

3923

4516

4623

Quality 5

471 (default sharing)

1173

2259

3098

3997

4716

4803

 

 

QVGA 320x240 or 160x120

 

 

VGA

2 fps

5 fps

10 fps

15 fps

20 fps

25 fps

30 fps

Quality 1

-

346

895

1238

1494

1577

1623

Quality 2

-

359

942

1372

1570

1865

1869

Quality 3

-

499

959

1386

1632

2004

2100

Quality 4

-

531

987

1442

1836

2062

2100

Quality 5

-

557

1018

1485

1886

2063

2130

 

19. If the internet connection becomes slower for some reason, will the camera settings also auto adjust to lower settings to match the slower connection?

No, there is no auto adjustment feature setting in the camera. 

20. Why am I unable to configure my camera’s settings?

Your camera must be online in order to be configured.  Your camera is online and configurable if there is a green circle next to its name on your mobile app or My Portal.

21. What are those time and dates captured under the Activities tab in the Home LIVECam app?

These are activities which have been captured from the motion detection.  An activity can compose of a series of images.  You can click on the play button to view these images. 

22. When will I receive the motion detection alerts?

You will receive a notification on your mobile app as soon as the motion is detected.  For emails alerts, you will receive a daily notification with a log of all the events captured during the day.  This will be sent to you daily between 9pm-11pm.  Log into your mobile app or My Portal to view the activities captured.

23. If I want to see the images captured by motion detection more than 7 days ago, can I request this from SingTel?

The service only stores the images up to 7 days in our server. Any images captured beyond 7 days are auto-purged from the server and we’re unable to retrieve these.  If you need to keep your images, you can log into the My Portal to download them into your computer or hard disk.

24. If I switch off my camera, will the captured images still be deleted after 7 days?

  1. Since the images are stored in the server and not in the camera itself, the images will still be deleted after 7 days.  It will be purged in decrement day first-in-first-out basis.

25. Can I delete my activities, without waiting for the 7 days to pass?

You can delete images by logging into the My Portal. Click on the “Activities” tab on the left menu bar then select the image you wish to delete. Click on the “Delete” link near the bottom right-hand side of the page, beneath the images shown.

26. Can I initiate recording for live streams or capture a snapshot via the My Portal?

No, you can’t. Recording function is only available via the Home LIVECam mobile app. The recording time is limited to 2 minutes and the file will be auto saved into your mobile device.

27. How many times can I record the live streaming?

You may record as many times you want, but each recording session will last up to 2 minutes only. Each recorded file saved will consume disk capacity in your mobile device.

28. What is the video format used to save recorded videos in my mobile device?

For IOS, the file format is mov whereas for Android, it is in mp4 format. 

29. How do I share my camera? And whom can I share my camera with?

To share your camera, ensure your camera is online then log into the My Portal. Under the ‘My Camera’ tab, select the camera you wish to share and click on the “Settings” link on the bottom right of your screen, then click on the “Sharing” tab. Key in the SingNet email address of the person you’d like to share your camera with.

30. Why can’t I use the Home LIVECam service after I change to a new router?

Once you change your router, you must re-setup your camera to associate it with the new router. 

31. What is the difference between “Delete Camera” and “Unsubscribe” a camera in the exPress portal?

“Unsubscribe” the camera will terminate your service for that particular camera, thus reducing your camera quota and monthly subscription. “Delete” a camera will only remove the device from the list, but it does not reduce your camera quota, and the monthly subscription still applies for that camera.  “Delete” camera can be used if you need to replace an existing camera. 

32. My camera doesn’t seem to work. What can I do?

If your camera is faulty and still within the 1 year warranty, you can get a replacement.  If you have previously set up your camera, you will need to delete the camera from your list first by logging into the My Portal and clicking on the “Account Settings” tab on the left.  Then, click on the “Need help with a faulty camera” link to select the camera to delete.  Then, you can take your camera to the Service Centre to get a replacement.  The address is:

Sim Lim Square

1 Rochor Canal Road, #02-22

Singapore 188504

(Nearest MRT is Bugis)

Open every day from 11am – 6pm

33. After the warranty expires, how do I acquire a replacement camera if it is faulty?

The warranty is valid for one year.  After which, you will need to purchase a new camera from SingTel shop if your camera is faulty. 

34. How do I unsubscribe from the service?

To unsubscribe, you need to log in to My Portal. Go to “Account Settings”, then click on the “Unsubscribe an existing camera” link, towards the centre bottom of the page, below the video. Then, select the camera you wish to unsubscribe. By doing so, you will not be able to use the camera until you sign up for Home LIVECam subscription again.

35. Why must I log into the My Portal to unsubscribe this service?

The reason is that you will need to identify which camera you wish to terminate, since many of our subscribers may have more than one camera. In order to ensure we do not delete the wrong camera, you can log into the My Portal to view and correctly select the camera you wish to delete.

36. Can I return the camera when I terminate the service?

You will not need to return your camera.  However, you must be signed up for SingTel Home LIVECam in order to use the camera. 

37. If I unsubscribed a camera previously, but wish to sign up for the service again, how do I do so?

You will need to sign up for a new service by visiting any one of our SingTel shops.

Home LIVECam Terms & Conditions

Terms and Conditions for Home LIVECam (Home Broadband)("Home LIVECam Terms")
 
Please read the following Home LIVECam Terms carefully, before using the Service (as defined below). By accessing and/or using the Service, you will be deemed to have read, understood and accepted these Home LIVECam Terms.
 
 
1 Definition
 
1.1 The following terms and expressions shall have the following meanings:
"Commencement Date" means the date the Customer subscribes for the Service.
"Customer" means any person who applies or subscribes for or utilises the Service.
"Service" means the Home LIVECam service which is an intelligent cloud video security application and service to be accessed remotely by the Customer, and includes any related software provided by SingNet and downloaded to the Customer's computers or devices, as well as any future versions, improvements, developments, programming fixes, updates and upgrades thereto, and any documentation therefore in any form.
"SingNet" means SingNet Pte Ltd.
"SingTel" means Singapore Telecommunications Limited.
"SingTel Group Company" means SingTel and each related corporation of SingTel, 'related corporation' having the meaning given to that term in Section 6 of the Singapore Companies Act, Chapter 50.
 
1.2 The following terms and conditions shall be incorporated by reference:
(a) General Terms and Conditions of Service (available at: http://info.singtel.com/terms-general) ("the General Terms");
(b) Specific Terms and Conditions for SingNet (available at http://info.singtel.com/terms-broadband); and
(c) Specific Terms and Conditions of SingNet Value Added Service (available at: http://info.singtel.com/terms-broadband-vas).
 
1.3 In the event of any conflict or inconsistency between any provision of these Home LIVECam Terms and the General Terms, the former shall prevail.
 
 
2 Subscription Fee, Charges and Termination of Service
 
2.1 A prevailing subscription fee shall apply. The Subscription Fee does not include internet access subscription charges and other fees chargeable by your telephone service provider or other third parties.
 
2.2 Each subscription of the Service is tied to a purchase of a Home LIVECam camera from SingNet at an amount to be determined by SingNet from time to time (one-time charge), exclusive of installation charges. Additional installation charges apply should Customer require installation assistance.
 
2.3 The Customer may terminate his/her subscription of the Service by logging into exPress Portal at express.singtel.com at any time and selecting the camera(s) the Customer wishes to terminate. The camera will no longer function upon termination of the Service.
 
 
3 Eligibility for the Service and Registration for the Service
 
3.1 The requirements for eligibility for the Service are as follows:
(a) Customer must be a Singaporean citizen or Permanent Resident in Singapore holding a valid NRIC or FIN; and
(b) Customer must be an existing or new SingNet broadband subscriber.
 
3.2 The Customer acknowledges and agrees that:
(a) The Customer has provided all information SingNet requires in connection with his registration and application for the Service and that all such information, is accurate and complete; and
(b) The Customer shall maintain and update the said information promptly so as to ensure its accuracy at all times.
 
 
4 License and Restrictions
 
4.1 The Service is provided to the Customer for the Customer's personal use only, and the Customer shall use the Service solely for lawful purposes. In this respect the Customer may not, without limitation:
(a) expose any third party to material which is offensive, harmful to minors, indecent or otherwise objectionable in any way;
(b) use the Service to cause or intend to cause embarrassment or distress to, or to threaten, harass or invade the privacy of, any third party; or
(c) use any material or content that is subject to any third party proprietary rights, unless you have a license or permission from the owner of such rights.
 
4.2 The Service is licensed, not sold. The Customer shall not:
(a) sell, lease, sublicense, rent, loan, resell or otherwise transfer the Service with or without consideration;
(b) reverse engineer, decompile, or disassemble the Service, except to the extent the foregoing restriction is expressly prohibited by applicable law;
(c) modify or create derivative works based upon the Service in whole or in part;
(d) copy the Service except as expressly permitted herein;
(e) permit third parties to benefit from the use or functionality of the Service via a timesharing, service bureau or other arrangement; and
(f) remove any proprietary notices or labels on the Service.
 
4.3 SingNet may need to amend the Service from time to time (including but not limited to introducing new applications and modifying the user interface) without prior notice to the Customer.
 
4.4 By using the Service, the Customer shall be deemed to have accepted the Seedonk End User License Agreement (which can be found at http://seedonk.com/eula).
 
4.5 The Customer shall, when required by SingNet or any regulatory authorities assist SingNet and the regulatory authorities in any investigation relating to the Service.
 
4.6 The Service may be incorporated into, and may itself incorporate, software and other technology owned and controlled by third parties. Any such third party software or technology that is incorporated in the Service falls under the scope of these Home LIVECam Terms.
 
 
5 Ownership Rights
 
SingNet and its suppliers own and retain all right, title and interest in and to the Service, including all copyrights, patents, trade secret rights, trademarks and other intellectual property rights therein. The Customer's possession or use of the Service shall not transfer to the Customer any title to the intellectual property in the Service, and the Customer shall not acquire any rights to the Service except as expressly set forth in these Home LIVECam Terms. Any copy of the Service authorized to be made hereunder must contain the same proprietary notices that appear on and in the Service. To the extent the Customer provides any comments or suggestions to SingNet, SingNet shall have the right to retain and use any such comments or suggestions regarding the Service in current or future products or services, without further compensation to the Customer or without the Customer's approval.
 
 
6 Warranty and Disclaimer
 
6.1 Use of the Service enables the Customer to capture, store, and access video and still images taken by the Customer's cameras. SingNet cannot guarantee that the Customer will always be able to perform these functions without disruptions, delays or communication-related flaws, or that every video or image you may desire or need will always be stored or available to the Customer. The complete precision of functions such as people and face detection, and the selection of images for user notification, cannot be guaranteed.
 
6.2 The Service is provided "as is" and SingNet makes no warranty as to its use or performance. Except for any warranty, condition, representation or term the extent to which cannot be excluded or limited by applicable law, SingNet, its suppliers, and authorized partners make no warranty, condition, representation, or term (express or implied, whether by statute, common law, custom, usage or otherwise) as to any matter including, without limitation, non-infringement of third party rights, merchantability, satisfactory quality, integration, or fitness for a particular purpose. SingNet does not warrant that the Service will satisfy the Customer's requirements or that the Service will be uninterrupted or error-free or that defects in the Service will be corrected or that the Service will not damage or interfere with other services or features of any device or equipment used by the Customer for the Service.
 
 
7 Limitation of Liability
 
7.1 The Customer acknowledges and accepts that SingNet and/or any SingTel Group Company:
 
7.1.1 expressly excludes any guarantee, representation, warranty, condition, term or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timelines, completeness, currency, non-infringement, merchantability or fitness for any particular purpose in relation to the Service;
7.1.2 shall not be liable to the Customer for any loss, liability, costs, damage, claim or compensation whatsoever (whether direct, indirect or consequential) in respect of any matter of whatever nature and howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of the Service; and
7.1.3 to the fullest extent permitted by law exclude all warranties, rights and remedies (including warranties implied by statute or otherwise) that the Customer would otherwise be entitled to by law.
 
 
8 General
 
8.1 These Home LIVECam Terms set forth all rights for the Customer in relation to use of the Service and contains the entire agreement between the parties. These Home LIVECam Terms supersedes any other communications, representations or advertising relating to the Service.
 
8.2 No provision hereof shall be deemed waived unless such waiver shall be in writing and signed by SingNet. If any provision of these Home LIVECam Terms is held invalid, the remainder of these Home LIVECam Terms shall continue in full
 
8.3 SingNet reserves the right to alter, modify, add to or otherwise vary these Home LIVECam Terms from time to time in such manner as SingNet deems appropriate. The Customer shall be bound by the terms and conditions so amended. In any event, if the Customer continues to use the Service after such amendment, the Customer shall be deemed to have accepted the amendments.