SingTel Fibre BroadBand
SingTel Fibre BroadBand is SingTel's high speed fibre service and it is delivered via an optical fibre which is run directly into one's home.
Through SingTel Fibre BroadBand services, consumers can enjoy amazing download speeds of up to 300M and upload speeds of up to 150M which is superior to that of any other existing DSL or cable broadband network available. This allows for ultra high speed Internet access, digital voice, Internet television services, home networking and other lifestyle applications.
Customers can enjoy bandwidth intensive applications such as simultaneous music downloads, home office and home networking with greater ease and also run multiple applications on one PC such as online chat, web access and music or video downloads.
With the exPress Portal, customers can freely express their personalities as well as stay closer to their loved ones anytime, anywhere. They will enjoy features like unified messaging, online storage and sharing of multimedia content and high quality multi-party video chat. With unified messaging, customers have single access to multiple social networking sites and enjoy chat aggregation. They can customise their exPress Portal homescreen for easy access to their favourite multimedia content like news, videos, music etc – all on a single online web portal.
The fibre network will be deployed geographically according to OpenNet's deployment timeline. For OpenNet Fibre rollout timeline, please visit www.opennet.com.sg.
Fixed Line Number Retention is a number portability service that allows you to retain your existing telephone phone number when you switch from other service provider to SingTel. Enjoy crystal clear calls with our SingTel Telephone Line or unlimited local calls with Home Digital Line without giving up your existing telephone phone number.
Visit our SingTel Shops if you wish to apply for this service. Upon application, we would arrange on your behalf with the other service provider to terminate your existing fixed-line service and transfer it to SingTel. The process would typically take more than 7 working days as time is required by the other operator to process the request. Once the service is activated, your telephone number (from the other service provider) will be port over.
Please refer to the price plan. In addition, you can enjoy more value with SingTel Mobile when you nominate SingTel Mobile lines under SingTel Fibre Entertainment Bundle/SingTel Fibre Entertainment Bundle Sports/exCite Home service plans.
- 12 months mobile handset upgrade for nominated first mobile line
Up to 25% Multi Line discount for Mobile lines:
1 Mobile Line 10% off Mobile subscription 2 Mobile Lines 15% off Mobile subscription 3 Mobile Lines 20% off Mobile subscription 4 Mobile Lines 25% off Mobile subscription
To enjoy the above Multi Line discounts, customers need to nominate their SingTel Mobile lines and these lines need to be registered under the same NRIC address as the Fibre Entertainment Bundle or exCite service plans.
You can check out our website at www.singtel.com/fibrebroadband and indicate your interest and we will contact you to assist in your registration.
SingTel Fibre BroadBand services may be activated after 5 working days, subjected to availability of resources.
Yes you may sign up for SingTel Fibre BroadBand if you are currently a SingNet Home BroadBand customer on ADSL without any contract.
You may refer to the following table for the eligibility criteria. However please note an additional Upgrade Charge of $130* is applicable if your current SingNet contract [including SNBB ADSL (No Frills)/ mio Home/mio Plan] is within its first 12 months. You wish to sign up for
|You are currently on||SingTel Fibre Entertainment Bundle||exCite Home||SingTel Fibre Home Bundle|
|mio Home (ADSL)||Anytime*||Anytime*||<3 months|
|mio Plan (ADSL)||Anytime*||Anytime*||<3 months|
|Home BroadBand (No Frills)||Anytime*||Anytime*||Anytime*|
(with Premiums, eg. Laptops)
|<6 months contract balance||<6 months contract balance||<6 months contract balance|
Your original contract will be cease and you will start your new SingTel Fibre BroadBand service plan on a 24-month contract if you meet the eligibility criteria.
If you are an existing mio TV subscriber, you are eligible to sign up for a 24-month SingTel Fibre BroadBand service plan. Your existing mio TV content contract (if any) will still continue.
If you are an existing Home Digital Line subscriber, you are eligible to sign up for a 24-month SingTel Fibre BroadBand service contract anytime within the duration of your Home Digital Line contract.
Your existing SingNet access ID, email UserID and password will remain unchanged.
Dial-up customers will be able to retain their existing user ID and email address.
For Magix customers, you will be able to retain your user ID only if the user ID is available.
There are no additional charges for conversion from SingNet 56K dial-up or Magix to SingTel Fibre BroadBand service plans.
You may experience down time on your existing services on the day of your installation.
Yes, you can. This is because SingTel Home BroadBand on ADSL uses telephone lines which are different from the fibre optic infrastructure which will deliver high quality SingTel Fibre BroadBand services into your home.
You will enjoy 30Mb email FREE as your main email account.
You may upgrade your plan from SingTel Fibre Home Bundle 150 to SingTel Fibre Entertainment Bundle / SingTel Fibre Entertainment Bundle Sports / exCite Home at any point of your current SingTel Fibre Home Bundle 150 contract. However, you will have to sign up for a new 24 months SingTel Fibre Entertainment Bundle / SingTel Fibre Entertainment Bundle Sports / exCite Home contract.
In the event that your SingTel Fibre BroadBand service plans cannot be provisioned due to Fibre to the Home coverage issues, SingNet reserves the right to terminate your current plan without termination charges and to provide you with a no frills 15M mio Home ADSL plan (Applicable for all Fibre Entertainment Bundle) or 15M SingTel Home BroadBand on ADSL (applicable for 150M SingTel Fibre Home Bundle bundles only). You will have to continue to serve the remaining months of your contract. All promotional VASes that are exclusive with the SingTel Fibre BroadBand service plan would cease.
In the event that if you do not wish to continue with your SingTel Fibre BroadBand services during relocation and do not want a 15M mio Home ADSL (Applicable for all Fibre Entertainment Bundle/exCite bundles) or 15M SingTel Home BroadBand on ADSL contract (applicable for 150M SingTel Fibre Home Bundle only), then termination charges for your current SingTel Fibre BroadBand service plans shall apply.
- 1st TP (Fibre Termination Point), which is to be installed by OpenNet
- ONT (Optical Network Terminal), this device is to connect to the home devices
If you missed your free prior appointment with OpenNet, an installation charge of $235.40 (with 7% GST) for High Rise or $481.50 (with 7% GST) for landed property is applicable. The above amount is charged on behalf of OpenNet.
If you have already made an appointment with OpenNet to lay the fibre and install the 1st TP (Fibre Termination Point) to your home, a SingTel installation appointment would only be required to set up your SingTel Fibre BroadBand services.
An installation charge of $90* (weekdays) or $145* (weekends) by SingTel is applicable for installation of equipment, activation and demo of service. This installation charge will also be levied if the customer is not available for installation appointment or does not meet the minimum system requirements.
Wiring charge of $80.25 will apply for wiring service from the modem to each computer/device within the first 35m, additional $10 is applicable for every subsequent 5m wiring length. The wiring service is free for 1st mioTV set-top box on SingTel Fibre Entertainment Bundle, however it is chargeable for each subsequent new mioTV set-top box sign-ups.
A registration charge of $53.50* is applicable for all SingTel Fibre Home Bundle plans.
* inclusive of 7% GST.
You are required to book an appointment with OpenNet to lay the fibre and install the 1st TP to your home.
Your OpenNet installation appointment may be scheduled at any of the following times:
Mondays – Fridays
(excluding Weekends & Public Holidays)
9am - 11am
11am - 1pm
2pm - 4pm
4pm - 6pm
9am - 1pm
2pm - 6pm
Thereafter, you are required to attend to another appointment by SingNet to enable your SingTel Fibre BroadBand services
Your SingNet Fibre installation appointment may be scheduled at any of the following times:
Mondays – Saturdays
(excluding Sundays and Public Holidays)
9am - 10.30am
10.30am - 12pm
12pm - 1.30pm
2pm - 3.30pm
3.30pm - 5pm
5pm - 6.30pm
9am - 1pm
2pm - 6pm
The installation team will arrive within the indicated time slot
Due to the complexity of Fibre to the Home, all SingTel Fibre BroadBand service plans will require an installation by a qualified SingNet installer.
Cables with surface trunking will be used for in-house wiring solution. There is also HomePNA technology which uses the in-home coaxial cable to deliver services (mio TV, SingTel Home BroadBand and SingTel Fibre BroadBand) without the need of extra in-home wiring.
HomePNA allows fibre to the home services to be served to any location in the home where coaxial cable points are available, for more information on a typical home connectivity, please click here.
HomePNA is currently on trial for limited number of landed properties and condominiums by invitation only, the trial is not opened for public registration
You are required to notify us at least 3 days in advance if you need to change your OpenNet appointment time. You may do so by calling SingTel Customer Care at 1688.
Note that if you missed the OpenNet installation appointment or changed the OpenNet appointment without notifying SingNet 3 days in advance, OpenNet cancellation fees will apply.
All necessary equipment to enable your SingTel Fibre BroadBand services are provided unless otherwise stated. Please note that SingNet does not guarantee and support equipment that is not type-approved by both the IDA and SingNet.
For the duration of your SingTel Fibre BroadBand service contract, you are entitled to one-for-one replacement of the mio Box, ONT and/or the set top box - except under conditions deemed abnormal to typical wear and tear.
Such conditions include but are not limited to:
- spilled liquids including permanent discolouration of equipment casing
- attempted modifications to or repair of the equipment other than by a SingNet authorized agent
- cracks, dented or chipped equipment casing
- Permanent defacement of equipment casing including markings due to permanent/inerasable marker or irremovable dirt, and disfigurement of the SingTel logo.
- tampering/torn or missing manufacturing labels such as Serial No./Warranty of the device
- other vandalisms like permanent glue on the ports, points and casing
You will be required to purchase the equipment (at prevailing rates) for replacement. Such equipment are…
- Fibre Patch Cord
For other equipment such as the Fibre Termination Point, an OpenNet installation will be required and charges will be (at prevailing rates) dependant on scope of work.
No. All your fibre equipment is preconfigured to a specific premise. It will not function when you moved the equipment to another location.
Your existing equipment is not configured for use on a Fibre to the Home network.
|Windows User||Mac User|
|Base-T Network Interface Card preferred (1000 Base-T Network Interface Card is recommended to achieve full bandwidth)|
Call 1688 for assistance and depending on the actual situation, an on-site assessment may be arranged.