mCash

mPayment

Money reinvented

mCash is a secured stored value facility that allows you to store virtual money, transact, and make contactless payments to SingTel services and merchants. You can top-up your mCash account from easy-to-access channels.

How-tos

How to get started:

  1. How to get started
    • Download the SingTel mWallet App from the App Store or Google Play. When you register for mWallet, you're automatically given an mCash account.
    • Or, you can always drop by our flagship mRemit store at Lucky Plaza #01-26/27 to register for your mCash account.
  2. Topping up your mCash account
  3. Tracking your account history
    • Track your account history via the mWallet app

Using mCash:

  1. Topping up your SingTel Prepaid mobile hi!Card
    • Via mWallet App
      1. Click on Top-up a SingTel prepaid mobile hi!Card
      2. Enter the SingTel prepaid number to top-up and select the amount
      3. Click Confirm to top up the SingTel prepaid mobile hi!Card

    • Via SMS
      1. SMS 'mCash' to 77766
      2. Select '2' for 'SingTel Prepaid hi!Card Top-Up’
      3. Follow the message prompts
  2. Remit money to your loved ones overseas
    • Via mWallet App
      • Click on mRemit and follow the instructions

    • Via SMS
      1. SMS 'mCash' to 77766
      2. Select '1' for 'SingTel mRemit'
      3. Follow the message prompts
  3. Purchase GXCredits
    • Via mWallet App
      1. Click on Purchase GXCredits and follow the instructions
Consumer advisory – Telecom Equipment Pte Ltd, the holder of the mCash stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

 

 

mCash FAQs

mCash
What is mCash?

mCash is a secured virtual stored value facility that allows you to make remote payments and transactions for SingTel services.

What can I do with mCash?

You can purchase any SingTel prepaid hi!Card top-up.

You can remit money to the Philippines.

You can purchase GXCredits gaming credits.

Will I be charged additional fees for using mCash?

Topping up your mCash: You may be charged a convenience fee when you top-up your mCash at selected cash-in points. This fee will be waived at launch for a limited time period.

Remitting money: You will be charged the standard remittance service fee. SingTel mobile customers will enjoy a lowered service fee for a limited time only.

Topping up SingTel prepaid hi!Card: You will not be charged.

Purchasing gaming credits: Convenience fees will be waived at launch for a limited time period.

Can I use mCash on any mobile phone model?

Yes, you can, via the SMS mode. However, if you prefer to access your mCash via the mWallet app, please note that you need to have a smart phone that enables you to use the app.

What is the maximum limit in my mCash?

The maximum amount of money you can have in mCash currently is S$900.00.

Where can I top-up my mCash account?

At any AXS self-serve stations islandwide.

At any Cheers or Fairprice Xpress shops. Please ask the cashier to top-up your mCash using the AXS QuickBill function.

Via your SingTel postpaid bill (only available for SingTel postpaid customers. You can top-up a maximum of $100 every month).

At any SingTel Retail shop, including SingTel Exclusive Retailers.

At the flagship SingTel mRemit store at Lucky Plaza, #01-26/27.

How can I register for mCash?

You can sign up for mCash via the following channels:

i. SingTel mRemit flagship store at Lucky Plaza #01-26/27

ii. SingTel mWallet app

I am an mRemit customer. Can I sign up for mCash?

If you signed up for an mRemit account before 17 April 2013, here’s what you can do:

i. You can proceed to the SingTel mRemit flagship store at Lucky Plaza to get your mCash account.

If you signed up for an mRemit account on or after 18 April 2013, you will automatically get a mCash account.

What information is required for mCash registration?

Identification number, e.g. NRIC, passport number, or work permit number

Full name

Address

Active mobile number (the number that you will use for your mCash transactions).

 

Signing up via mWallet:

i. For first-time registrations, your One-Time Password (OTP) will be sent to your mobile phone. Please remember that you need to use the same mobile number for all mWallet and mCash transactions.

ii. You will also need to set your security question and answer. It is a self-help feature that enables you to reset your PIN, and is only available on the mWallet app.

 

Signing up at the SingTel mRemit store: Please remember to bring along your mobile phone as your OTP will be sent to your mobile phone.

Why do I need a One-Time Password (OTP)?

A One-Time Password is used to verify that you are currently holding to the mobile number. You will receive an OTP during your registration. You do not need to re-use your OTP again.

How do I know if my mCash registration is successful?

If you register at our SingTel mRemit flagship store, you will be informed by the counter agent that your registration is successful. Please note that the SMS containing your temporary PIN does not serve as a confirmation of successful registration.

If you register via the mWallet app, you will see a confirmation page at the end of the registration process.

Can I have more than one mCash account?

You can only have one mCash account tied to your mobile number at all times.

Can I use mCash immediately after signing up?

Yes, provided your registration is successful.

i. For access via the mWallet app: Just key in your mobile number and your 6-digit PIN.

ii. For access via SMS: Please send ‘mcash’ to 77766.

Who is eligible for mCash?

You must be at least 18 years old and above.

We regret to inform that this service is only available for individuals, not for companies.

Is mCash available to non-SingTel subscribers?

Yes. Non-SingTel subscribers can also sign up for mCash service.

Can I still use my mCash if I change my mobile number?

If you would still like to use your existing mCash account, please go to our SingCash shop at Lucky Plaza to update your mobile phone number. Otherwise your account may be suspended.

Can I transfer my mCash amount to someone else?

No, you will not be able to transfer your mCash account to someone else. If you wish to terminate your mCash account, please call our Customer Care hotline at 1688 to assist with your request.

How do I change my mCash PIN?

Via mWallet app: You can set your PIN number when you register for on your mWallet app.

Via SMS: Send ‘mcash’ to 77766. Select “PIN Change”. You will receive an IVR call, prompting you to key in your new PIN.

Via mWallet: Tap the bottom bar of the app to pull out other self-help features. Select “Change PIN code”.

Why do I have to change my mCash PIN?

If you register at our mRemit flagship store, you will receive a temporary PIN, which has limited validity of up to 7 days. You can change your PIN to a preferred PIN of your choice.

We recommend that you change your PIN periodically for security reasons.

I have forgotten my PIN. How do I reset my PIN?

You can reset your PIN through the following self-help channels:

i. You can reset your PIN via your mWallet app. Just select “Forgotten your PIN number”

ii. Call our Customer Care Hotline at 1688

For security purposes, you will only be able to reset your PIN by yourself.

I suspect my PIN has been tampered with. What should I do?

Please change your PIN immediately by resetting your PIN through your mWallet app. You should also check your transaction history for any unauthorized transactions.

What is my User ID & PIN for login?

Your User ID is your mobile number

Your PIN is your pre-determined choice during registration

How do I use my mCash?

Via mWallet: Just select the service you wish to use. You can top-up any SingTel prepaid hi!Card, purchase gaming credits with GXCredits, or remit with SingTel mRemit.

Via SMS: Send ‘mcash’ to 77766 and select the service you want to use.

Why am I receiving a call every time I make a SMS transaction?

You will receive an IVR call to key in your PIN and complete your transaction. This is an automated call and a security feature, confirming that you are the owner of the phone and that you have authorized the transaction.

I did not pick up my IVR call. Did my transaction go through?

If you did not pick up your IVR call, your transaction is incomplete as you did not key in your PIN.

Why do I have to key in my mCash PIN every time I perform a remittance on the mWallet app?

Keying in your mCash PIN will complete your transaction. This is a security feature, confirming that you are the owner of the phone and that you have authorized the transaction.

I did not key in my mCash PIN. Did my transaction go through?

No, as you did not key in your mCash PIN, your remittance transaction was not validated.

I did not receive an IVR call or an mWallet prompt. What do I do?

You will only receive an IVR call when completing transactions via SMS. Transactions via mWallet have already been validated as you need to key in your PIN to access your mWallet.

However, if you did not receive an IVR call when completing transactions via SMS, your transaction is incomplete. Please call our Customer Care hotline at 1688 to report your issue.

How can I top-up my mCash?

At any AXS self-serve stations islandwide.

At any Cheers or Fairprice Xpress shops. Please ask the cashier to top-up your mCash using the AXS QuickBill function.

Via your SingTel postpaid bill (only available for SingTel postpaid customers).

At any SingTel Retail shop.

At the flagship SingTel mRemit store at Lucky Plaza, #01-26/27.

At selected SingTel Exclusive Retailers.

Are there any limits to my mCash top-up?

As long as your ending mCash account balance is $900.00, you can top-up as many times as you want at all mCash cash-in points, except for the SingTel postpaid bill.

For mCash top-ups via the SingTel postpaid bill, you can only top-up to a maximum of $100 into your mCash per calendar month.

How do I check my mCash balance?

Via mWallet: Your mCash balance will be displayed after login.

Via SMS: Send ‘mcash’ to 77766 and select “Check mCash Balance”.

Can I terminate my mCash at any time?

We advise to wait for a minimum of seven (7) days before terminating your mCash. This is to allow any existing transactions to progress successfully.

How do I terminate my mCash and have the remaining balance refunded?

Please submit the termination request by contacting our Customer Call Hotline at 1688. Please verify all your personal details before requesting to terminate your account.

Any remaining balance will be credited to your SingTel billing account (for SingTel postpaid customers only) or issued as a cheque to be collected at SingTel Comcentre.

Please allow up to 6 weeks or 2 billing cycles for the refund to be processed.

If my refund is issued as a cheque, how do I claim it?

Please ensure that all your personal details are accurate before requesting to terminate your account. The cheque will be issued based on your registration particulars, and no amendments are allowed once the termination request is received.

Our Customer Care staff will contact you when your cheque is ready for collection. Cheques can only be collected on the 15th of each month (or the next available business day if the 15th falls on a weekend or public holiday) during business hours.

Please bring along your actual and photocopied photo ID. If you are collecting the cheque on behalf of the mCash account holder, please bring along the signed Letter of Authorisation bearing the mCash account holder’s signature and photocopied ID.

You will need to exchange your photo ID for a visitor’s pass at the main lobby before proceeding to the SingTel Credit Management office on Level 3, Comcentre Tower 2.

What do I do if I suspect my mCash account is being mis-used?

To ensure that your balance is secured, please block your mCash account via SMS or through the mCash online portal.

Please call our Customer Care Hotline at 1688 to report your findings.

I have lost my mobile phone. Will my mCash be compromised?

No. Please report your mobile phone loss through your respective mobile service provider immediately.

mCash Terms & Conditions

Consumer advisory – Telecom Equipment Pte Ltd, the holder of the mCash stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

 

mCash Terms and Conditions

1. Definitions and Interpretations

1.1 In these mCash Terms and Conditions, the following words and expressions shall have the following meanings:

1.1.1 "Cash-In Points" means the channels through which you may top-up and add credit to your mCash Account, which include but are not limited to the following:

(i) SingCash Counters;

(ii) SingTel retail shops;

(iii) (subject to and in accordance with the provisions of Clause 4.5) the mWallet Application; and

(iv) such other cash-in points (including participating retail stores and payment kiosks) as may be determined and authorised by TEPL and listed on the TEPL Website from time to time.

 

1.1.2 "Customer" means an individual whose Registration Application has been accepted by TEPL and in respect of whom the provision of the mCash Service has not been suspended or terminated for any reason.

 

1.1.3 "Dormant Account" shall have the meaning ascribed to it in Clause 6.2.

 

1.1.4 "Force Majeure Event" means any event or circumstance (including any network failure or system downtime in respect of the mCash Service) the occurrence and the effect of which TEPL is unable to prevent and avoid notwithstanding the exercise of reasonable foresight, diligence and care on the part of TEPL.

 

1.1.5 "Intellectual Property" means patents, trade marks, service marks, trade names, domain names, rights in designs, semiconductor topography rights, database rights of unfair extraction and reutilisation, copyrights (including rights in computer software), rights in know-how and other intellectual or industrial property rights (whether registered or unregistered and including applications for the registration of any of the foregoing) and all rights or forms of protection having equivalent or similar effect to any of the foregoing which may subsist anywhere in the world.

 

1.1.6 "Linked Services" means the services set out in the TEPL Website, and includes the mRemit Service, the mWallet Service and the SMS Service, and "Linked Service" means any one of them.

 

1.1.7 "mCash Account" means an account that is offered by TEPL containing stored value purchased by a Customer, where such stored value is capable of being used, by the relevant Customer, to carry out transactions for the payment of goods or services under the Linked Services.

1.1.8 "mCash Service" means the services provided by TEPL as set out in these Terms, including the provision of an mCash Account to a Customer.

 

1.1.9 "mRemit Service" means the cross border remittance service offered by SingCash to its customers, comprising of the remittance of funds to its customers' designated beneficiaries.

 

1.1.10 "mWallet Application" or "SingTel mWallet" means an application for mobile devices (available for download from online application store(s)) offered by SingTel Mobile by which the mWallet Service is made available by SingTel Mobile.

 

1.1.11 "mWallet Service" means such services as may be offered by SingTel Mobile to its customers from time to time, which services may include notification and payment services.

 

1.1.12 "Registration Application" shall have the meaning ascribed to it in Clause 3.1.

 

1.1.13 "Service Providers" means SingCash, SingTel Mobile and such other SingTel Group Corporation as may be notified to you from time to time, and "Service Provider" means any one of them.

 

1.1.14 "Singapore Dollars" or "S$" means the lawful currency of Singapore.

 

1.1.15 "SingCash" means SingCash Pte. Ltd. (Company Registration Number 201106360E) and its successors.

 

1.1.16 "SingCash Counter" means a physical counter operated by SingCash in Singapore to provide services in relation to the mRemit Service to its customers.

 

1.1.17 "SingTel Group Corporation" means any entity within the group of companies under Singapore Telecommunications Limited (Company Registration Number 199201624D).

 

1.1.18 "SingTel Mobile" means SingTel Mobile Singapore Pte Ltd (Company Registration Number 201012456C) and its successors.

 

1.1.19 "SMS" means Short Message Service.

 

1.1.20 "SMS Service" means such services as may be offered by SingTel Mobile to allow the Customer to top up any pre-paid card(s) offered by SingTel Mobile or any SingTel Group Corporation, by way of SMS.

 

1.1.21 "TEPL" means Telecom Equipment Pte Ltd (Company Registration Number 198904636G) and its successors.

 

1.1.22 "TEPL Website" means http://www.singtel.com/mcash or such other internet website as TEPL may maintain in respect of the mCash Service.

 

1.1.23 "Terms" means these mCash Terms and Conditions, including any amendments thereto that TEPL may make from time to time in its discretion.

 

1.1.24 "Third Party Content" shall have the meaning ascribed to it in Clause 4.6.13.

 

1.1.25 "Third Party Sites" shall have the meaning ascribed to it in Clause 4.6.11.

 

1.2 The headings or titles to the Clauses in these Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Terms.

 

1.3 Where the context so admits, the singular shall include the plural and words in the masculine gender shall include the feminine gender and/or neuter gender and vice-versa.

 

1.4 Any reference in these Terms to any Clause shall be construed as a reference to the clauses of these Terms unless otherwise expressly stated.

 

1.5 The words "include" or "including" in these Terms shall be deemed to be followed by "without limitation" or "but not limited to" whether or not they are followed by such phrases or words of like import.

 

1.6 Any determination or decision that TEPL may make in its discretion under any provision of these Terms, may be exercised in TEPL's sole and absolute discretion, and TEPL shall not be required to provide any reason or explanation for its determination or decision. Without prejudice to the foregoing, any reason or explanation provided by TEPL is for information only, shall not be binding on TEPL, and does not constitute any representation, warranty or undertaking as to future action or otherwise.

 

2. Eligibility for the registration for and use of mCash Service

2.1 You acknowledge and agree that in order to be eligible to register for and use the mCash Service, you are required to comply with the provisions of these Terms and satisfy all the criteria set forth in Clause 2.3, including any amendments thereto that TEPL may from time to time make in its discretion.

 

2.2 In the event any such criteria has not been satisfied or ceases to be satisfied at any time whatsoever, or any provision of these Terms is not complied with, TEPL shall be entitled in its discretion to suspend or terminate (as the case may be) the provision of the mCash Service to you.

 

2.3 You acknowledge, agree and warrant that you are, and will at all times be, in compliance with the following:

2.3.1 you are of legal age of majority to contract in the jurisdiction in which you reside (and in any event, no less than 18 years of age) and legally capable and permitted to accede to these Terms;

 

2.3.2 you are a post-paid or pre-paid mobile subscriber of a mobile network in Singapore and your subscription with your mobile network provider has not been suspended or terminated; and

 

2.3.3 you are not in arrears of any payment due to any SingTel Group Corporation.

 

3. Registration for mCash Service

3.1 You may register for the mCash Service through any one of the following channels:

3.1.1 in person at a SingCash Counter;

 

3.1.2 through the TEPL Website (when available); or

 

3.1.3 by using the mWallet Application,

in each case by submitting an application in such form and together with such supporting documentation and information as may be required from time to time for identification purposes (each a "Registration Application").

 

3.2 You agree to provide truthful, accurate and complete information in your Registration Application and you agree to maintain and update any information so provided. The provision of any false identification or otherwise misleading information is strictly forbidden and TEPL shall, in the event any such false identification or otherwise misleading information is provided, be entitled to suspend or terminate (as the case may be) the provision of the mCash Service to you.

 

3.3 TEPL retains the discretion to approve or reject any Registration Application. You will be notified if your Registration Application has been rejected by TEPL.

 

3.4 You may only register for and use the mCash Service for your own behalf and not for the benefit or on behalf of any other person.

 

4. Use of mCash Service

4.1 Subject to Clause 4.2, TEPL will make available the mCash Service for, and you may use your mCash Account for, the Linked Services.

 

4.2 You acknowledge and agree that your ability to use your mCash Account for each of the Linked Services is dependent on your entry into and compliance with a separate agreement relating to such Linked Service with the relevant Service Provider. In particular, you acknowledge and agree that nothing in these Terms or the provision of the mCash Service by TEPL amounts to any representation or warranty that you will be able to use your mCash Account with any of the Linked Services. Without prejudice to the foregoing, you acknowledge and agree that TEPL's obligations and liabilities in relation to the Linked Services shall be limited to the obligations and liabilities set out in Clause 4.3.

 

4.3 TEPL's obligations in relation to each of the Linked Services are limited to taking instructions from the relevant Service Provider and carrying out such instructions with respect to your mCash Account (including transferring funds from your mCash Account to such Service Provider) in connection with the Linked Service offered by such Service Provider. You hereby authorise TEPL to take such instructions from the relevant Service Provider and carry out such instructions with respect to your mCash Account, and you acknowledge and agree that TEPL shall be entitled to regard all such instructions as validly and duly authorised instructions from you in relation to your mCash Account.

 

4.4 Notwithstanding anything to the contrary herein, TEPL shall be entitled, in its discretion to refuse to carry out and/or complete any transaction carried out by you or on your behalf pursuant to the Linked Services.

 

4.5 You may top-up and add credit to your mCash Account through any of the Cash-In Points, provided that your mCash Account can only hold, in aggregate, a maximum amount of Singapore Dollars Nine Hundred (S$900.00) (or such other amount as TEPL may determine in its discretion from time to time) at any point in time.

 

4.6 You acknowledge and agree that:

4.6.1 the mCash Service is offered to you on an "as is where is" basis;

 

4.6.2 the money in your mCash Account is held on trust by TEPL for you;

 

4.6.3 without prejudice to Clause 3.4, you are authorised to use your mCash Account for your personal use only, you shall not allow any other person to use your mCash Account for making any payments or carrying out any transactions, and any use of your mCash Account on behalf of any third party or for any purpose or to any recipient which is prohibited by any applicable law shall be void and you shall have no rights under these Terms in respect of such use;

 

4.6.4 you shall bear the sole responsibility for the use of your mCash Account and you are solely responsible and liable for all transactions carried out through your mCash Account, notwithstanding that it may have been used by any other person without your knowledge or authority;

 

4.6.5 you shall bear the sole responsibility for safekeeping and maintaining the confidentiality of your pin number used in relation to your mCash Account. You shall not disclose to any person your pin number and shall not permit or authorise any person to use your pin number for any purpose whatsoever;

 

4.6.6 upon learning of any unauthorised use of your pin number or of any other inappropriate access to or use of your mCash Account, or if you believe that any other person has gained knowledge of your pin number, you shall:

(i) promptly notify TEPL thereof; and

(ii) promptly change your pin number;

 

4.6.7 where you terminate the mobile line linked to your mCash Account (the particulars of which were provided to TEPL in your Registration Application or pursuant to this Clause 4.6.7), you shall forthwith notify TEPL of the same (in such manner as TEPL may require from time to time) and/or provide to TEPL the particulars of your new mobile line to be linked to your mCash Account, failing which TEPL shall be entitled to suspend or terminate the provision of the mCash Service to you. Notwithstanding this, if you continue to use your mCash Account without notifying TEPL of your terminated mobile line, you shall be responsible and liable for all transactions carried out using your mCash Account;

 

4.6.8 your use of the mCash Service is subject to such other guidelines, procedures, policies and regulations which may be prescribed, introduced, varied and/or amended by any applicable regulatory authority or law enforcement body from time to time;

 

4.6.9 save as otherwise expressly provided for in these Terms, no refunds or withdrawals may be made from your mCash Account;

 

4.6.10 you shall comply with all applicable laws and regulations when using the mCash Service;

 

4.6.11 the mCash Service may include links to sites on the internet that are owned or operated by third parties ("Third Party Sites"), and if you choose to use such links to access such Third Party Sites, you agree to review and accept such Third Party Sites' terms of use before accessing such Third Party Sites;

 

4.6.12 you access such Third Party Sites at your own risk, TEPL does not assume any responsibility for material created or published by such Third Party Sites, and by providing a link to such Third Party Sites, TEPL does not imply that TEPL endorses such Third Party Sites or the products or services referenced in such Third Party Sites;

 

4.6.13 the mCash Service may include the use of mobile applications, information, tools and other content that are owned or provided by third parties ("Third Party Content"), and if you choose to use such Third Party Content, your licence to use such Third Party Content may be subject to a valid end user licence agreement entered into between you and the third party owner or provider of such Third Party Content; and

 

4.6.14 you use any Third Party Content at your own risk, and TEPL does not assume any responsibility for such Third Party Content.

 

5. Refund

5.1 You may at any time submit a request, in such manner and form as may be required by TEPL from time to time, for a refund of unused balance in your mCash Account. Upon receipt of your request, TEPL will provide, subject to verification and Clauses 5.2 and 12.7, a full refund of the unused balance in your mCash Account based on the information submitted by you in the Registration Application, in the manner as indicated by you whereupon your mCash Account will be terminated.

 

5.2 The refund of the money in your mCash Account may be subject to additional administrative fees (the quantum of which shall be as determined by TEPL and posted on the TEPL Website from time to time).

 

6. Fees and Charges

6.1 TEPL shall be entitled to charge you a registration fee for the registration of the mCash Service, and administration fees for (i) each transaction carried out using your mCash Account and (ii) any reactivation or termination of the provision of the mCash Service to you. The quantum of such fees shall be as determined by TEPL and posted on the TEPL Website from time to time.

 

6.2 Where you do not carry out any transaction through your mCash Account for a continuous period of more than six months, TEPL may designate your mCash Account as a "Dormant Account". A dormancy fee (to be determined by TEPL and posted on the TEPL Website from time to time) shall then be charged by TEPL and deducted from your mCash Account for every month thereafter during which your mCash Account remains a Dormant Account. You will not be able to carry out transactions with a Dormant Account, and will need to contact SingTel customer care hotline at 1688 to reactivate a Dormant Account. TEPL shall be entitled to suspend or terminate the provision of the mCash Service to you where your mCash Account is a Dormant Account and the balance in your mCash Account is insufficient to meet the monthly dormancy fee payable.

 

6.3 In addition to the fees referred to in Clauses 6.1 and 6.2, you acknowledge and agree that any fees imposed by any of the Service Providers in respect of transactions carried out through your mCash Account may be directly debited from your mCash Account.

 

6.4 TEPL reserves the right to change and amend at any time any of the fees referred to in Clauses 6.1 and 6.2. Such changes and amendments shall be effective upon posting on the TEPL Website or on such date as may be otherwise stated. Your continued use of the mCash Service (including the carrying out of any transaction through your mCash Account) shall be deemed to be your conclusive acceptance of such changes and amendments to such fees.

 

6.5 You shall be solely responsible and liable for all fees and charges which may be payable in respect of transactions made using your mCash Account.

 

6.6 For the avoidance of any doubt, you acknowledge and agree that the use by you of any mobile services (such as SMS, data and/or telephone calls) in connection with the use of the mCash Service may entail additional charges with the respective mobile service providers and you shall be solely responsible and liable for such charges (where applicable).

 

6.7 Without prejudice to the provisions in Clause 6.3, TEPL reserves the right to deduct from your mCash Account any monies which have been erroneously credited to your mCash Account, or any fees, charges or other amounts which are payable by you to TEPL, whether under these Terms or otherwise.

 

7. Intellectual Property Rights

7.1 All Intellectual Property in or relating to the mCash Service belongs solely to TEPL and its licensors. Nothing in these Terms shall be construed as granting you, by implication, estoppel or otherwise, any licence or right to use any Intellectual Property in or relating to the mCash Service without the prior written consent of TEPL and/or its licensors. Any right not expressly granted herein is reserved.

 

7.2 You acknowledge and agree that the grant to you of a right to use the mCash Service and your mCash Account shall not be construed as granting, by implication, estoppel or otherwise, any licence or right to use the trademarks, tradenames, logos or service marks appearing on the mCash Service and your mCash Account without the prior written consent of TEPL and/or its licensors. Any right not expressly granted herein is reserved.

 

7.3 You shall not, and shall not attempt or assist another person to, tamper, modify, reverse-engineer, disassemble, decompile or otherwise attempt to derive the source code of your mCash Account (including the software or otherwise), in any manner not expressly permitted by TEPL. For the purposes of these Terms, "reverse engineer" shall include the examination or analysis of your mCash Account to determine the source code, structure, organisation, internal design, algorithms or encryption devices of the underlying technology of your mCash Account.

 

8. Indemnity

8.1 To the extent permitted by applicable law, you shall indemnify, defend and hold harmless TEPL, all SingTel Group Corporations, and each of their directors, officers, employees, suppliers, licensors and agents, and any third party content providers, from and against any and all losses, liabilities, costs (including legal costs incurred in defending any such actions, claims or proceedings), damages, claims, expenses, actions and proceedings whatsoever, due to or arising from or in connection with your use of the mCash Service and/or your breach of any provision of these Terms.

 

8.2 Your obligations under this Clause 8 shall survive any termination of the provision of the mCash Service to you and your use of your mCash Account. TEPL reserves the right to assume the defence and control of any claim, demand or action, subject to indemnification by you, in which event you shall cooperate with TEPL in asserting any available defences.

 

9. Service Limitation, Exclusion and Limitation of Liability

9.1 You acknowledge and agree that the provision of the mCash Service to you is subject to the following:

9.1.1 availability of a suitable mobile handset or device that is compatible for use with the mCash Service and the relevant Linked Service(s);

 

9.1.2 availability and connectivity of a suitable network infrastructure at the time when the mCash Service is used or accessed; and

 

9.1.3 geographic and technical capability of the mobile networks and delivery systems at the time and location when and where the mCash Service is used or accessed.

 

9.2 You further acknowledge and accept that, to the extent permitted by applicable law:

9.2.1 without prejudice to Clause 9.4, TEPL expressly excludes any guarantee, representation, warranty, condition, term or undertaking of any kind (including warranties of non-infringement of Intellectual Property rights), whether express or implied, statutory or otherwise, or any representations or warranties arising from usage or custom or trade or by operation of law, including without limitation as to the sequence, originality, correctness, completeness, accuracy, merchantability or fitness for any particular purpose, relating to or arising from your use of the mCash Service;

 

9.2.2 you are solely responsible for ensuring the accuracy, adequacy and completeness of each transaction carried out through your mCash Account and TEPL shall not be obliged to verify the accuracy, adequacy and completeness of any such transaction; and

 

9.2.3 TEPL shall not be liable in any way to you for any and all losses, liabilities, costs, damages, claims, expenses or compensations whatsoever, whether direct, indirect or consequential (including damages arising from cyber attacks) in respect of any matter of whatever nature and howsoever arising (whether in contract, tort, negligence or otherwise) in connection with the provision of the mCash Service and any transaction carried out through your mCash Account, including:

(i) as a result of any transaction carried out through your mCash Account being inaccurate, inadequate, incomplete, ambiguous or inconsistent in any way;

(ii) due to any failure, refusal, delay or error by any Service Provider; or

(iii) from any unauthorised payments or otherwise,

save where such losses or damages arise directly as a result of TEPL's fraud, gross negligence or wilful misconduct.

 

9.3 To the extent that the limitation of liability set out above is not permitted by law, TEPL's liability to you whether in contract, tort (including negligence or breach of statutory duty) or otherwise for any and all losses, damages or liabilities caused or arising from or in relation to your use of the mCash Service or otherwise in relation to these Terms shall not exceed the amount held in your mCash Account at the material time of loss, or the actual loss or damage, whichever is the lower.

 

9.4 TEPL does not represent or provide any warranties that:

9.4.1 the mCash Service will meet your requirements;

 

9.4.2 the mCash Service and/or your mCash Account will always be available, accessible, or function or inter-operate with any other system to any extent; or

 

9.4.3 your access and/or use of the mCash Service and/or your mCash Account will be uninterrupted, timely, secure or error-free.

 

10. Force Majeure

10.1 TEPL shall not be liable to you or be deemed to be in breach of these Terms by reason of any delay in performing, or any failure to perform, any of its obligations (including the provision of the mCash Service to you or making the mCash Service and your mCash Account accessible to you), if the delay or failure was due to a Force Majeure Event.

 

11. Disclosure and Consent

11.1 TEPL shall be entitled to request for, retrieve and collect any information from or relating to you from time to time which TEPL may require for the purposes of the Registration Application, mCash Service and its performance of any of its obligations under these Terms.

 

11.2 You hereby consent to TEPL using, retrieving, collecting and/or disclosing any and all information disclosed by you to TEPL and/or any SingTel Group Corporation or collected by TEPL relating to you or transactions, to:

11.2.1 any SingTel Group Corporation, any Service Provider, any third party technology or service providers or vendors for verifications, conduct of anti-money laundering or countering the financing of terrorism checks or otherwise to facilitate the provision of the mCash Service to you; and

 

11.2.2 any person to whom:

(i) (including all government agencies and authorities, regulators, exchanges, clearing houses, markets or depositories) such disclosure is required by law or pursuant to the directives of such entities; or

(ii) TEPL is under a duty to disclose.

 

11.3 You agree that TEPL may retain all information disclosed by you for the purposes of the mCash Service (and any transaction carried out on your mCash Account in respect thereof) and in compliance with all applicable laws and regulations.

 

11.4 If you wish to withdraw your consent given under Clause 11.2, you are required to submit a request to TEPL (in such form as may be specified by TEPL from time to time), whereupon the provision of the mCash Service to you will be terminated.

 

11.5 You hereby consent to TEPL sending SMS notifications to you or contacting you in any other manner at any time and from time to time in relation to the mCash Service (including in respect of your mCash Account).

 

12. Termination

12.1 TEPL reserves all rights to suspend (indefinitely or for such period as TEPL may consider appropriate) or terminate the provision of the mCash Service to you at any time by giving written notice to you, and such notice shall be effective upon posting on the TEPL Website or on such date as may be otherwise stated.

 

12.2 If you decide to suspend or terminate the mCash Service, you are required to submit a request to TEPL (in such form as may be specified by TEPL from time to time) to effect such suspension or termination. You acknowledge and agree that you will be subject to such terms and conditions as may be applicable in respect of such suspension or termination.

 

12.3 Notwithstanding anything contained herein and without prejudice to Clause 12.1, TEPL may suspend (indefinitely or for such period as TEPL may consider appropriate) or terminate the provision of the mCash Service to you immediately by giving written notice to you if:

12.3.1 you have, or TEPL has reason to believe that you have, committed a breach of any of the provisions of these Terms;

 

12.3.2 TEPL has reason to believe that you have misused or are likely to misuse the mCash Service (including for any unauthorised use or any criminal or illegal purpose);

 

12.3.3 TEPL has reason to believe that you are using the mCash Service or your mCash Account on behalf of another party;

 

12.3.4 TEPL is required to do so in order to comply with any applicable law and/or any direction, order or requirement of any applicable regulatory authority or law enforcement body;

 

12.3.5 there is a material security threat to the mCash Service and/or any other services provided by TEPL (including risk of money laundering or terrorist financing, hacking or through the introduction of viruses or other malicious code);

 

12.3.6 you become bankrupt or generally fail or are unable to pay any of your debts as they fall due;

 

12.3.7 in TEPL's opinion, you have perpetrated a fraud on TEPL or any SingTel Group Corporation or have conducted yourself in a manner which may result in perpetrating (or which, in TEPL's opinion, constitutes an attempt to perpetrate) a fraud on TEPL or any SingTel Group Corporation;

 

12.3.8 you die, or become mentally incapacitated or suffer some other form of legal disability;

 

12.3.9 any information provided by you to TEPL in connection with your use of the mCash Service is found to be false, misleading or incorrect;

 

12.3.10 you have, or TEPL has reason to believe that you have, caused or attempted to cause failure, interruption, disruption or congestion in any network or system in connection with the mCash Service or the Linked Services; or

 

12.3.11 any representation or warranty made by you to TEPL in connection with these Terms is incorrect or misleading.

 

12.4 You shall not be entitled to any payment, compensation or damages from TEPL in relation to the termination of the provision of the mCash Service to you, except for the refunds specified in Clause 12.6.4. The termination of the provision of the mCash Service to you shall not release you from any liability which at the time of termination has already accrued.

 

12.5 TEPL's right to suspend or terminate the provision of the mCash Service to you shall be without prejudice to any other rights or remedies which TEPL may have under these Terms.

 

12.6 Upon the termination of the provision of the mCash Service to you in accordance with Clause 12:

12.6.1 you shall immediately cease to have any right or benefit under these Terms;

 

12.6.2 any transactions made on your mCash Account that have not been completed will be terminated and the amounts transferred to the relevant Service Provider will be refunded to your mCash Account;

 

12.6.3 all sums due or accruing due or payable to TEPL under these Terms up to and including the date of termination shall become immediately due and payable to TEPL;

 

12.6.4 TEPL will, subject to Clause 12.7, refund the money in your mCash Account to you. The refund of the money in your mCash Account may be subject to additional administrative fees (the quantum of which shall be as determined by TEPL and posted on the TEPL Website from time to time) and will be made in such manner as may be specified by TEPL from time to time; and

 

12.6.5 save for provisions which expressly provide otherwise, neither TEPL nor you shall have any further obligations to each other under these Terms.

 

12.7 Where you are a customer of SingTel Mobile or any SingTel Group Corporation and have outstanding payments due to any SingTel Group Corporation, TEPL shall be entitled to first set-off the outstanding payments due to such SingTel Group Corporation against the money in your mCash Account and refund to you the balance of money (if any) in your mCash Account.

 

13. Set-off

13.1 Without prejudice and in addition to any right of set-off to which TEPL is otherwise entitled, TEPL may, at any time, upon written notice to you, set-off any amounts owing by you to TEPL against any amounts which TEPL owes to you. Notwithstanding the foregoing, in the event that you breach any provision of these Terms, TEPL may perform such set-off without notice to you.

 

14. Amendment and Variation

14.1 TEPL reserves the right to amend, modify, add to or otherwise vary these Terms from time to time by giving seven (7) calendar days' notice thereof to you and any such amendment, modification or supplement shall take effect as from the date specified in such notice. Any such notice given by TEPL in accordance with Clause 14.1, by posting on TEPL Website or by otherwise making public such notice in any other manner deemed appropriate by TEPL, shall constitute good and sufficient notice thereof to you by TEPL and shall be deemed to have been received by you in accordance with this Clause or on the date of such posting or the making public of such notice, as applicable. Your continued use of the mCash Service (including the carrying out of any transaction relating to your mCash Account) shall be deemed to be your conclusive acceptance of such amendments, modifications or variations to these Terms and you shall be bound by these Terms so amended.

 

15. Waiver

15.1 No failure to exercise or enforce, and no delay on the part of TEPL in exercising or enforcing its rights under these Terms shall operate as a waiver thereof nor shall such failure or delay in any way prejudice or affect the rights of TEPL at any time.

 

16. Assignment

16.1 You shall not assign, transfer or encumber any or all of your rights, interests and obligations under these Terms without the prior written consent of TEPL.

 

16.2 TEPL may assign and transfer any or all of its rights, interests and obligations under these Terms to any SingTel Group Corporation. Any such assignment or transfer shall take effect upon posting on the TEPL Website or on such date as may be otherwise stated. In the event that TEPL assigns and transfers all its rights, interests and obligations under these Terms:

16.2.1 all references to TEPL in these Terms shall upon and after any such assignment and transfer be construed as a reference to the assignee and transferee of TEPL; and

 

16.2.2 such assignee and transferee shall be entitled to enforce all rights and perform all obligations of TEPL and to be paid all sums due from you under these Terms as at the date of such assignment and transfer thereafter.

 

17. Applicable Laws

17.1 These Terms herein shall be subject to and construed in accordance with the laws of the Republic of Singapore and you hereby submit to the non-exclusive jurisdiction of the courts of Singapore.

 

18. Notices and Correspondence

18.1 All notices and communications by TEPL to you may be sent or despatched to you by delivery, post, e-mail, SMS or facsimile transmission or any other means deemed appropriate by TEPL, to your e-mail or other address or mobile or facsimile number appearing in any of your records maintained by TEPL or from which any communication by you to TEPL was despatched or issued or otherwise last known to TEPL. Any such notice, demand or communication addressed and so despatched to you shall be deemed to have been received by you:

18.1.1 in the case of despatch by e-mail, SMS or facsimile transmission or other instantaneous electronic communications, immediately upon transmission by TEPL;

 

18.1.2 in the case of despatch by delivery to your address, on the date and at the time it was so delivered or left at that address; and

 

18.1.3 in the case of despatch by post:

(i) to any address in Singapore, on the next day after it was posted by TEPL; or

(ii) to any address outside Singapore, on the seventh day after it was posted by TEPL.

 

18.2 All notices and requests from you to TEPL shall be in writing unless otherwise specified by TEPL to you. TEPL shall be entitled to regard as ineffective and invalid any notice or request by you the receipt of which has not been confirmed by TEPL to you.

 

19. Severability

19.1 Any part of any provision of these Terms that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other part of these Terms, which shall continue to be valid and enforceable to the fullest extent permitted by law.

 

20. Third Party Rights

20.1 Save for the SingTel Group Corporations, no person who is not a party to these Terms has any right under the Contracts (Rights of Third Parties) Act, Chapter 53B of Singapore to enforce or enjoy the benefit of any provision of these Terms.

mCash Terms and Conditions (Effective )