Support

Where to Buy?

Singtel Shops:
Singtel Retail Shops and Singtel Exclusive Retailers

Convenience Stores & Others:
7-Eleven, Caltex*, Cheers, SingPost, Sheng Siong Supermarket, SPC*, Authorized Prepaid Retailers, RHB Bank Currency Exchange Counters at Singapore Changi Aiport and Changi Recommends at Singapore Changi Airport.

*Only sell Top-up Cards.

Top up Online:
hi!Account @ www.singtel.com/hi (Free Access), easy Account Top-Up @ www.singtel.com/myaccount, vPost @ www.vpost.com.sg

Top up via Self-Serve Stations:

AXS Stations/ AXS e-Station/ AXS m-Station, DBS/ POSB/ OCBC ATMs, iNETs Kiosk, Kopitiam Foodcourt Kiosks, SAMs, vBOX

Other methods of Top up:

- mWallet app
- Singtel Postpaid Line, call 1355
- Singtel Residential line, call 1900-914-1488

Documents to bring when purchasing a hi! SIM Card

Category Identification
Singaporean NRIC
Permanent Residents Blue NRIC
National Servicemen SAF11B, SPF11B or SCDF11B
Work Permit Holders Work Permit Identification Card
Others Passport

Frequently Asked Questions

  1. Where can I buy a hi! SIM Card?

    Click here to find out more.

    All hi! SIM Cards need to be registered. Please bring along your identification documents for registration purposes. Click here to find out the type of documents to bring.

  2. How to activate my hi! SIM Card on my mobile phone?

    Insert your hi! SIM Card into your mobile phone and make the first call, SMS or use data.

  3. How do I check my account balance or expiry?

    Go to www.singtel.com/hi (free access) or call 100#.

  4. Where can I top up my hi! SIM Card?

    Click here to find out where to top up your hi! SIM Card.

  5. Is there an expiry date on my hi! SIM Card or Top-up card?

    To check your hi! SIM Card expiry date, go to www.singtel.com/hi (free access) or call 139#.

    hi! Top-up cards also have an expiry date printed on the back of cards. Cards cannot be used once expired.

  6. Is there a hotline for hi! SIM Card users?

    Yes, you can call 1800-482-2800 (toll free, 8am-10pm) or contact Customer Care here.

  7. Do I need to configure my SMS Centre number in order to send SMSes from my hi! SIM Card?

    Yes, you need to configure your mobile phone to a dedicated SMS Centre, +6596400001.

  8. How do I purchase Data Plans to surf the internet?

    Click here to find out more about our Data Bundles.

    Alternatively, you can also surf using pay-per-use rate of 5.4c per 10KB.

    To configure your phone for data usage:

    For iPhone:

    • Click Settings > General > Network > Cellular Data Network
    • Cellular APN: hicard
    • MMS APN: hicard
    • MMSC: http://mms.singtel.com:10021/mmsc
    • MMS Proxy: 165.21.42.84:8080

    For BlackBerry:

    • Call 100# to activate a BlackBerry® Data Plan
    • Upon activation, data configuration will be pushed to your BlackBerry®

    For other phones:

    • Set both internet WAP and MMS APN: hicard
    • MMS Centre: http://mms.singtel.com:10021/mmsc
    • MMS Proxy: 165.21.42.84
    • Port: 8080
    • MCC: 525
    • MNC: 01
    • Authentication type: PAP
  9. How do I make a call to an overseas number?

    To call using IDD001: Dial +<Country Code><Area Code><Tel. No.>

    To call using v019: Dial 019<Country Code><Area Code><Tel. No.>

  10. How do I send SMS to my overseas friend?

    Enter +<Country Code><Area Code><Mobile Number> in the sender field when sending your message 

    Note:
    1) 001 cannot replace the “+” key when sending an SMS overseas. Please refer to your phone manual on how to key in “+”.

    2) Key in <area code> only if applicable.

    For the list of supported destinations for Global SMSes, please click here.

  11. How do I perform a first time activation of SIM when roaming?

    Call 130#

  12. Can my friend reply to my SMS while I am roaming overseas?

    Yes, but only if his/her network allows this feature.

  13. What are the charges for receiving a SMS when I am roaming overseas?

    Receiving SMS is free.

  14. How to top up my hi! SIM Card while roaming?

    Purchase a hi! Top-up Card before leaving Singapore.

    Applicable hi! Top-up Cards are $10 hi! Top-up Card, $20 hi! Top-up Card and $50 hi! Top-up Card. Only these cards can be used when roaming. Click here to find out where to buy.

    Dial 132<10 Digit Top-up Card Number><6 Digit Pin Number> # on your mobile phone to top up your hi! SIM Card.

  15. Is there a customer service hotline to call when I am roaming?

    Yes, you can call 1800-482-2800 from 8am to 10pm Singapore time daily. Call charges apply.

  16. How is my data usage charged?

    Data usage charges will be deducted in this sequence where Plan or Account is available and valid
    Social Data plans -> Data plans -> Bonus Account -> Main Account

  17. How many SIM cards am I permitted to register or own at any one time?

    Under IDA regulatory, the maximum number of prepaid SIM cards per subscriber will be reduced from 10 to 3, with effect from 1 April 2014. Each subscriber can only register up to a maximum of 3 prepaid SIM cards in total, regardless of whether they are purchased from one or more mobile service providers. Click here for more information.

Singtel Shops:

Singtel Retail Shops and Singtel Exclusive Retailers

Convenience Stores & Others:

7-Eleven, Caltex*, Cheers, SingPost, Sheng Siong Supermarket, SPC*, Authorized Prepaid Retailers, RHB Bank Currency Exchange Counters at Singapore Changi Aiport and Changi Recommends at Singapore Changi Airport. *Only sell Top-up Cards.

Top up Online:

hi!Account @ www.singtel.com/hi (Free Access), easy Account Top-Up @ www.singtel.com/myaccount, vPost @ www.vpost.com.sg

Top up via Self-Serve Stations:

AXS Stations, DBS/POSB/OCBC ATMs, iNETs Kiosk, Kopitiam Foodcourt Kiosks, SAMs

Other methods of Top up:

- mWallet app
- Singtel Postpaid Line, call 1355
- Singtel Residential line, call 1900-914-1488

Category Identification
Singaporean NRIC
Permanent Residents Blue NRIC
National Servicemen SAF11B, SPF11B or SCDF11B
Work Permit Holders Work Permit Identification Card
Others Passport

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