mCash

mPayment

Money reinvented

mCash is a secured stored value facility that allows you to store virtual money, transact, and make contactless payments to SingTel services and merchants. You can top-up your mCash account from easy-to-access channels.



How-tos

How to get started:

  1. How to get started
    • Download the SingTel mWallet App from the App Store or Google Play. When you register for mWallet, you're automatically given an mCash account.
    • Or, you can always drop by our flagship mRemit store at Lucky Plaza #01-26/27 to register for your mCash account.
  2. Topping up your mCash account
  3. Tracking your account history
    • Track your account history via the mWallet app

Using mCash:

  1. Topping up your SingTel Prepaid mobile hi!Card
    • Via mWallet App
      1. Click on Top-up a SingTel prepaid mobile hi!Card
      2. Enter the SingTel prepaid number to top-up and select the amount
      3. Click Confirm to top up the SingTel prepaid mobile hi!Card

    • Via SMS
      1. SMS 'mCash' to 77766
      2. Select '2' for 'SingTel Prepaid hi!Card Top-Up’
      3. Follow the message prompts
  2. Remit money to your loved ones overseas
    • Via mWallet App
      • Click on mRemit and follow the instructions

    • Via SMS
      1. SMS 'mCash' to 77766
      2. Select '1' for 'SingTel mRemit'
      3. Follow the message prompts
  3. Purchase GXCredits
    • Via mWallet App
      1. Click on Purchase GXCredits and follow the instructions

Consumer advisory – Telecom Equipment Pte Ltd, the holder of the mCash stored value facility, does not require the approval of the Monetary Authority of Singapore. Consumers (users) are advised to read the terms and conditions carefully.

 

mCash FAQs

mCash
What is mCash?

mCash is a secured virtual stored value facility that allows you to make remote payments and transactions for SingTel services.

What can I do with mCash?

You can purchase any SingTel prepaid hi!Card top-up.

You can remit money to the Philippines.

You can purchase GXCredits gaming credits.

Will I be charged additional fees for using mCash?

Topping up your mCash: You may be charged a convenience fee when you top-up your mCash at selected cash-in points. This fee will be waived at launch for a limited time period.

Remitting money: You will be charged the standard remittance service fee. SingTel mobile customers will enjoy a lowered service fee for a limited time only.

Topping up SingTel prepaid hi!Card: You will not be charged.

Purchasing gaming credits: Convenience fees will be waived at launch for a limited time period.

Can I use mCash on any mobile phone model?

Yes, you can, via the SMS mode. However, if you prefer to access your mCash via the mWallet app, please note that you need to have a smart phone that enables you to use the app.

What is the maximum limit in my mCash?

The maximum amount of money you can have in mCash currently is S$900.00.

Where can I top-up my mCash account?

At any AXS self-serve stations islandwide.

At any Cheers or Fairprice Xpress shops. Please ask the cashier to top-up your mCash using the AXS QuickBill function.

Via your SingTel postpaid bill (only available for SingTel postpaid customers. You can top-up a maximum of $100 every month).

At any SingTel Retail shop, including SingTel Exclusive Retailers.

At the flagship SingTel mRemit store at Lucky Plaza, #01-26/27.

How can I register for mCash?

You can sign up for mCash via the following channels:

i. SingTel mRemit flagship store at Lucky Plaza #01-26/27

ii. SingTel mWallet app

I am an mRemit customer. Can I sign up for mCash?

If you signed up for an mRemit account before 17 April 2013, here’s what you can do:

i. You can proceed to the SingTel mRemit flagship store at Lucky Plaza to get your mCash account.

If you signed up for an mRemit account on or after 18 April 2013, you will automatically get a mCash account.

What information is required for mCash registration?

Identification number, e.g. NRIC, passport number, or work permit number

Full name

Address

Active mobile number (the number that you will use for your mCash transactions).

 

Signing up via mWallet:

i. For first-time registrations, your One-Time Password (OTP) will be sent to your mobile phone. Please remember that you need to use the same mobile number for all mWallet and mCash transactions.

ii. You will also need to set your security question and answer. It is a self-help feature that enables you to reset your PIN, and is only available on the mWallet app.

 

Signing up at the SingTel mRemit store: Please remember to bring along your mobile phone as your OTP will be sent to your mobile phone.

Why do I need a One-Time Password (OTP)?

A One-Time Password is used to verify that you are currently holding to the mobile number. You will receive an OTP during your registration. You do not need to re-use your OTP again.

How do I know if my mCash registration is successful?

If you register at our SingTel mRemit flagship store, you will be informed by the counter agent that your registration is successful. Please note that the SMS containing your temporary PIN does not serve as a confirmation of successful registration.

If you register via the mWallet app, you will see a confirmation page at the end of the registration process.

Can I have more than one mCash account?

You can only have one mCash account tied to your mobile number at all times.

Can I use mCash immediately after signing up?

Yes, provided your registration is successful.

i. For access via the mWallet app: Just key in your mobile number and your 6-digit PIN.

ii. For access via SMS: Please send ‘mcash’ to 77766.

Who is eligible for mCash?

You must be at least 18 years old and above.

We regret to inform that this service is only available for individuals, not for companies.

Is mCash available to non-SingTel subscribers?

Yes. Non-SingTel subscribers can also sign up for mCash service.

Can I still use my mCash if I change my mobile number?

If you would still like to use your existing mCash account, please go to our SingCash shop at Lucky Plaza to update your mobile phone number. Otherwise your account may be suspended.

Can I transfer my mCash amount to someone else?

No, you will not be able to transfer your mCash account to someone else. If you wish to terminate your mCash account, please call our Customer Care hotline at 1688 to assist with your request.

How do I change my mCash PIN?

Via mWallet app: You can set your PIN number when you register for on your mWallet app.

Via SMS: Send ‘mcash’ to 77766. Select “PIN Change”. You will receive an IVR call, prompting you to key in your new PIN.

Via mWallet: Tap the bottom bar of the app to pull out other self-help features. Select “Change PIN code”.

Why do I have to change my mCash PIN?

If you register at our mRemit flagship store, you will receive a temporary PIN, which has limited validity of up to 7 days. You can change your PIN to a preferred PIN of your choice.

We recommend that you change your PIN periodically for security reasons.

I have forgotten my PIN. How do I reset my PIN?

You can reset your PIN through the following self-help channels:

i. You can reset your PIN via your mWallet app. Just select “Forgotten your PIN number”

ii. Call our Customer Care Hotline at 1688

For security purposes, you will only be able to reset your PIN by yourself.

I suspect my PIN has been tampered with. What should I do?

Please change your PIN immediately by resetting your PIN through your mWallet app. You should also check your transaction history for any unauthorized transactions.

What is my User ID & PIN for login?

Your User ID is your mobile number

Your PIN is your pre-determined choice during registration

How do I use my mCash?

Via mWallet: Just select the service you wish to use. You can top-up any SingTel prepaid hi!Card, purchase gaming credits with GXCredits, or remit with SingTel mRemit.

Via SMS: Send ‘mcash’ to 77766 and select the service you want to use.

Why am I receiving a call every time I make a SMS transaction?

You will receive an IVR call to key in your PIN and complete your transaction. This is an automated call and a security feature, confirming that you are the owner of the phone and that you have authorized the transaction.

I did not pick up my IVR call. Did my transaction go through?

If you did not pick up your IVR call, your transaction is incomplete as you did not key in your PIN.

Why do I have to key in my mCash PIN every time I perform a remittance on the mWallet app?

Keying in your mCash PIN will complete your transaction. This is a security feature, confirming that you are the owner of the phone and that you have authorized the transaction.

I did not key in my mCash PIN. Did my transaction go through?

No, as you did not key in your mCash PIN, your remittance transaction was not validated.

I did not receive an IVR call or an mWallet prompt. What do I do?

You will only receive an IVR call when completing transactions via SMS. Transactions via mWallet have already been validated as you need to key in your PIN to access your mWallet.

However, if you did not receive an IVR call when completing transactions via SMS, your transaction is incomplete. Please call our Customer Care hotline at 1688 to report your issue.

How can I top-up my mCash?

At any AXS self-serve stations islandwide.

At any Cheers or Fairprice Xpress shops. Please ask the cashier to top-up your mCash using the AXS QuickBill function.

Via your SingTel postpaid bill (only available for SingTel postpaid customers).

At any SingTel Retail shop.

At the flagship SingTel mRemit store at Lucky Plaza, #01-26/27.

At selected SingTel Exclusive Retailers.

Are there any limits to my mCash top-up?

As long as your ending mCash account balance is $900.00, you can top-up as many times as you want at all mCash cash-in points, except for the SingTel postpaid bill.

For mCash top-ups via the SingTel postpaid bill, you can only top-up to a maximum of $100 into your mCash per calendar month.

How do I check my mCash balance?

Via mWallet: Your mCash balance will be displayed after login.

Via SMS: Send ‘mcash’ to 77766 and select “Check mCash Balance”.

Can I terminate my mCash at any time?

We advise to wait for a minimum of seven (7) days before terminating your mCash. This is to allow any existing transactions to progress successfully.

How do I terminate my mCash and have the remaining balance refunded?

Please submit the termination request by contacting our Customer Call Hotline at 1688. Please verify all your personal details before requesting to terminate your account.

Any remaining balance will be credited to your SingTel billing account (for SingTel postpaid customers only) or issued as a cheque to be collected at SingTel Comcentre.

Please allow up to 6 weeks or 2 billing cycles for the refund to be processed.

If my refund is issued as a cheque, how do I claim it?

Please ensure that all your personal details are accurate before requesting to terminate your account. The cheque will be issued based on your registration particulars, and no amendments are allowed once the termination request is received.

Our Customer Care staff will contact you when your cheque is ready for collection. Cheques can only be collected on the 15th of each month (or the next available business day if the 15th falls on a weekend or public holiday) during business hours.

Please bring along your actual and photocopied photo ID. If you are collecting the cheque on behalf of the mCash account holder, please bring along the signed Letter of Authorisation bearing the mCash account holder’s signature and photocopied ID.

You will need to exchange your photo ID for a visitor’s pass at the main lobby before proceeding to the SingTel Credit Management office on Level 3, Comcentre Tower 2.

What do I do if I suspect my mCash account is being mis-used?

To ensure that your balance is secured, please block your mCash account via SMS or through the mCash online portal.

Please call our Customer Care Hotline at 1688 to report your findings.

I have lost my mobile phone. Will my mCash be compromised?

No. Please report your mobile phone loss through your respective mobile service provider immediately.