mRemit

What is SingTel mRemit?

Singapore’s first self serve remittance service that allows you to remit to Philippines and Indonesia through your mobile phone.

 

This service is brought to you by SingCash Pte Ltd. Copyright©2014 SingCash Pte Ltd (CRN:201106360E). All rights reserved.

Benefits

  • Safe and worry-free
  • Instant remittance and SMS notification
  • Remit anytime, anywhere using your mobile phone
  • Low remittance fee and competitive exchange rate
  • Open to all local mobile operators

Remit to Philippines & Indonesia

Country Remit To Transaction Fee
Philippines

• BDO, BPI, Metrobank, PNB, RCBC and over 40 other banks NEW!
• 7,000 Pick-up Centres:
- Globe stores
- Pawnshops: Villarica Pawnshop, Tambunting Pawnshop and Prime Asia Pawnshop
- Rural Banks: Philippine Rural Bank, GM Bank and One Network Bank
- Globe Load Distributors
- Megalink, Expressnet and Bancnet ATMs (only with GCASH Express ATM Card)
• 13,000 ATMs
For a full list of cash-out centres, click here.

$2.40

Indonesia

• Bank Mandiri, BCA, BNI, BRI and over 70 other banks NEW!

$7.50

How to get started?

STEP 1: Register for an account at SingTel mRemit Store (Lucky Plaza, #01-26/27)

You'll need:
- Your original Passport/NRIC/Work Permit/ S Pass/E Pass
- Your mobile phone
- Your beneficiary details (mobile number, name, date of birth, address)

STEP 2: Top up your account here

STEP 3: How to remit
1. Via mWallet App
       

Step 1:
Download mWallet App from App Store or Google Play

Step 2:
Sign up or key in your password to log in

Step 3:
Select mRemit

Step 4:
Select beneficiary

Step 5:
Select your remittance method

Step 6:
Enter the amount you would like to remit in S$

Step 7:
Check the details and tap "Confirm" to continue or "Cancel" to amend

Step 8:
An SMS receipt will be issued after you have confirmed your remittance

   

Step 1:
Download mWallet App from App Store or Google Play

Step 2:
Sign up or key in your password to log in

Step 3:
Select mRemit

Step 4:
Select beneficiary

Step 5:
Select your remittance method

Step 6:
Enter the amount you would like to remit in S$

Step 7:
Check the details and tap "Confirm" to continue or "Cancel" to amend

Step 8:
An SMS receipt will be issued after you have confirmed your remittance

2. Via SMS

SMS ‘mCash’ to 77766 and follow the steps

Remittance Service Fee

Philippines
Remittance Method Remit Over
the Counter
Remit via
Mobile Phone
BDO, BPI, Metrobank, PNB, RCBC and over 40 other banks

SingTel mobile customers

$4

$3.20

 

Other mobile customers

$4

$4

GCASH Wallet

SingTel mobile customers

$3

$2.40

 

Other mobile customers

$3

$3

GCASH Remit

SingTel mobile customers

$4

$3

 

Other mobile customers

$4

$4

Indonesia
Remittance Method Remit Over
the Counter
Remit via
Mobile Phone
Bank Mandiri, BCA, BRI and over 70 other banks

SingTel mobile customers

$10

$7.50

 

Other mobile customers

$10

$10

Questions

Call 1688 (8am to 12 midnight).

Flagship Store Address & Operating Hour

Lucky Plaza #01-26/27
Monday to Saturday: 10am – 9pm;
Sunday 9am – 9pm

FAQs

mRemit
What is SingTel mRemit?

SingTel mRemit is Singapore's FIRST self-serve overseas remittance service through your mobile phone.

What are the benefits?

With Singtel mRemit, you can:

  • Remit anytime from anywhere, 24/7 through your mobile phone
  • Enjoy instant remittance
  • Get Instant SMS notification to both sender and recipient
  • Enjoy low remittance fees

Who can remit with SingTel mRemit?

Any prepaid or postpaid mobile subscriber with any telecommunication operator in Singapore can remit with SingTel mRemit.

Where is the flagship store and what are the operating hours?

Lucky Plaza, #01-26/27 (Monday-Saturday:10am-9pm; Sunday:9am-9pm).

What is required for registration?

Original Passport or NRIC/ Work Permit/ S Pass/E Pass
Your mobile phone and active mobile number (the number that you will use for your mobile remittance service).
Recipient’s particulars (mobile number, full name, date of birth, address)

How many beneficiaries can I remit to?

You can register up to a maximum of five (5) beneficiaries.

How to get started with SingTel mRemit?

STEP 1: Talk to our consultants at our mRemit flagship store, located at Lucky Plaza #01-26/27

STEP 2: Share the good news with your recipient

STEP 3: Register your personal and your beneficiaries’ details. Please bring your original passport/NRIC/Work Permit/S Pass/E Pass, and your beneficiaries’ full details. Please ensure you have your mobile phone with you.

STEP 4: You will automatically get an mCash account when you sign up for SingTel mRemit. An OTP and temporary PIN will be sent to your mobile number. You can top-up your mCash account via:

  • SingTel mRemit flagship store
  • All AXS stations
  • All SingTel Retail Shops

STEP 5: Start remitting! You can send money over the counter or via your mobile phone.

Do I have to register an account each time I want to send money to my recipient?

Registration is a one-time process only. Once the registration is successful, you can proceed to send money to your recipient.

Can I remit on behalf of my friend?

No, you can only register and remit on your own behalf.

Can I remit on behalf of my company?

Thank you for your interest. We are not offering remittance for corporate customers yet.

I’ve changed my mobile number. Can I still continue remitting?

Please visit our flagship store at Lucky Plaza #01-26/27 to update your details. If you do not update your details, you may not be able to perform mobile remittance and your mCash may be suspended.

I would like to send money back home with my mobile phone. How do I do that?

Register and set-up your mRemit and mCash account with your passport or NRIC/ Work Permit/ S Pass/E- Pass:

• Simply go to our flagship store at Lucky Plaza #01-26/27. Please fill in details which include your recipient’s mobile number, full name, date of birth, and address. Show your original Passport or NRIC/ Work Permit/ S Pass/ E Pass. Please bring along your mobile phone and active mobile number (the number that you will use for your mobile remittance service). Each customer can register up to a maximum of 5 beneficiaries.

Start remitting with your mobile phone:

• SMS ‘remit’ to 77766, and follow the instructions on your screen.

• To remit immediately to your beneficiary’s GCASH Wallet, SMS ‘gwallet [space] <Country code and recipient mobile phone> [space] <amount in Singapore Dollar>' to 77766 (e.g. ‘gwallet 631234567890 100’).

• To remit immediately via GCASH Remit, SMS ‘gremit [space] <Country code and recipient mobile phone> [space] <amount in Singapore Dollar>' to 77766 (e.g. ‘gremit 631234567890 100’).

• You will receive a call, prompting you to key in your PIN number. You can set this PIN number when you register for your mCash account. To change your PIN number, please SMS ‘mcash’ to 77766 and select ‘4’ for ‘PIN Change’.

Instant SMS notification:

• Both you and your recipient will receive an SMS update instantly. This SMS update is your remittance receipt. You can also remind your recipient that the money is ready for collection immediately in case he/she missed the SMS update.

Will I be issued a receipt for the remittance?

If you remit via your mobile phone, you will receive an SMS confirming your remittance details. Please keep this SMS for future reference as it is your receipt.

Will I be charged for the SMS remittances?

No, you will not be charged for any of the SMSes you send and receive to 77766 during mobile remittance.

I would like to send money at your mRemit store. How do I do that?

Register and set-up your mCash account with your passport or NRIC/ Work Permit/ S Pass/E Pass:

• Simply go to our flagship store at Lucky Plaza #01-26/27.Please fill your own and your beneficiaries’ details. Show your original Passport or NRIC/ Work Permit/ S Pass/ E Pass. Please bring along your mobile phone and active mobile number (the number that you will use for your mobile remittance service). Each customer can register up to a maximum of 5 beneficiaries.

Pay for your money transfer:

• Just pay the amount that you want to send together with the service fee. Payment is strictly by cash.

Sign and receive your receipt:

• You will be required to sign a receipt after you have verified all the details printed on the receipt. Present the receipt at the participating stores at Lucky Plaza to enjoy special treats from us.

Instant SMS notification:

• Both yourself and your recipient will receive an SMS update instantly. You can also remind your recipient that the money is ready for collection immediately in case he/she missed the SMS update.

Will I receive a receipt for the remittance?

The store will provide a receipt upon completion of the transaction with a receipt. The receipt will state the Remittance Amount, the Exchange Rate and the Converted Amount.

How much money can I remit?

Each customer can only remit a maximum total of S$1,000 per day and not more than S$3,000 per month, regardless of the number of remittance(s) and/or the recipients. The remittance limit is reset on a calendar month basis.

What is the remittance fee?

Remittance Method Remit Over
the Counter
Remit via
Mobile Phone
GCASH Wallet

SingTel mobile customers

$3

$2.40

 

Other mobile customers

$3

$3

GCASH Remit

SingTel mobile customers

$4

$3

 

Other mobile customers

$4

$4

How can I check the latest exchange rate?

You can check the latest exchange rate through the following:

  • 1688 (8am to 12 midnight)
  • SMS ‘remit’ to 77766, followed by ‘2’ for ‘Check Exchange Rate’. For instant mode, for rate checking on GCASH Wallet: gwalletrate . For rate checking on GCASH Remit: gremitrate

Does my beneficiary have to be a Globe or TM subscriber?

If you would like to send money to your beneficiary’s GCASH Wallet, he/she must first be a registered Globe subscriber. There is a cash-out fee for this service.

However, if you send your funds via GCASH Remit, you can send the funds to anyone, anywhere in the Philippines. Plus, there is no cash-out fee.

What is the difference between GCASH Remit and GCASH Wallet?

  GCASH Wallet GCASH Remit
Cash-Out Centres

7,000 outlets and 13,000 ATMs
(with GCASH Express Card)

7,000 outlets

Cash-Out Fee

Up to 2% at selected outlets

None

Benefits
  • Remit money to Globe/TM customers
  • Buy talktime/load with 10% rebate
  • Pay bills - Globe Telecom, Credit Cards, Insurance, Loans, Schools, Utilities, and others
  • Purchase goods and services
  • Cash-out via ATMs
  • Remit money to anyone in the Philippines (including non-Globe/TM customers)
  • ZERO cash-out fee

How long does it take before my recipient receive the money that I sent?

Remittance is instantaneous.

 

If your recipient has a GCASH mobile account, this is the confirmation message your recipient will receive from GCASH access number 2882:

 

You have received <amount> of GCASH from SingTel mRemit on. You can also claim your remittance via ATM using and a GCASH Express Card. Please call the GCASH Hotline 2882 for FREE for more information.

 

Tagalog translation: Nakatanggap po kayo ng Php XX,XXX.XX sa inyong GCASH wallet mula sa SingTel mRemit. Maaari rin pong makuha ang remittance sa ATM gamit ang GCASH Express Card. Tumawag lang po sa GCASH Hotline 2882 for FREE para sa karagdagang impormasyon

 

If your recipient is not registered to GCASH mobile account, this is the confirmation message your recipient will receive:

You have received your remittance from SingTel mRemit via GCASH. Please call the GCASH Hotline 2882 for FREE to know how to claim your remittance.

 

Tagalog translation: Nakatanggap po kayo ng remittance mula sa  SingTel mRemit via GCASH. Tumawag lang po sa GCASH Hotline 2882 for FREE para malaman kung paano ma-claim ang inyong remittance. 

How does a beneficiary register to GCASH Wallet?

The recipient may register with GCASH in several ways:

  • Via *143# Menu - Using their Globe or TM mobile phone, recipient simply needs to dial *143#, select GCASH, select Register and follow instructions as prompted.
 
  • Via GCASH App – Using their smartphones, beneficiaries may download the GCASH App via Apple Store, App World or Google Play.  After downloading, the beneficiary can register by accessing the GCASH App, selecting “New to GCASH?” and follow the instructions as promoted.
 
The recipients will be asked to nominate a 4-digit MPIN which serves as a protection for the GCASH mobile account. 

What are the benefits and features of GCASH Wallet?

Recipients can enjoy the full suite of benefits of GCASH Wallet through the following:

  • Buying prepaid load with an instant 10% rebate via GCASH2LOAD
  • Send money to others
  • Pay bills:
    • Telecoms - Globe, Smart, Bayantel, & Digitel and more to come
    • Airlines - Cebu Pacific & Jet Star Airlines
    • Credit Cards - BDO, Citibank Visa, HSBC, Metrobank, Security Bank and more
    • Government - BIR & SSS contributions
    • Insurance - Ayala Life, Manulife, Sun Life, Philam Life, Pru Life and more
    • Loans - Chinatrust, Citibank, HSBC, PSBank and more
    • Schools - Ateneo, La Salle Greenhills & Miriam College
    • Utilities – Davao Light, Destiny, Laguna Water, Meralco, Manila Water, and more
  • Purchase gaming credits
  • Purchasing items online via GCASH American Express Virtual Pay
  • Send donations
  • Can be used to purchase goods by swiping at any MegaLink, BancNet and Expressnet point-of-sales (POS) terminal in the Philippines

Where are the cash-out centres?

There are over 7,000 Globe GCASH cash-out centers in the Philippines.

  • Globe stores
  • SM Department Stores
  • Pawnshops: Villarica Pawnshop, Tambunting Pawnshop and Prime Asia Pawnshop
  • Rural Banks: Philippine Rural Bank, GM Bank and One Network Bank
  • Globe Load Distributors

 

For list of cash-out centres, please click http://gcash.globe.com.ph/partners#local

 

If your beneficiary has a GCASH Express card, he/she can also withdraw from over 13,000 Megalink, Expressnet and Bancnet ATMs in the Philippines

Is there a cash-out fee for the recipient?

A cash-out fee is applicable only for remittances to a GCASH Wallet. Remittances via GCASH Remit has no cash-out fee.

Example:

  • Cash-out amount: Php5,000
  • Cash-out fee: Php50
  • Total amount deducted from the recipient’s wallet: Php5,050

If recipients have a GCASH Express Card, they will only be charged Php11 per withdrawal. 

 

For list of cash-out centres, please click here.

What is a GCASH Express Card?

This is a special offer from GCASH. Any overseas foreign worker in Singapore can apply for a GCASH Express Card on behalf of their beneficiary through the SingCash shop, at no cost. With the GCASH Express Card, your recipients can easily withdraw from over 13,000 Megalink, Expressnet and Bancnet ATMs in the Philippines

What are the benefits of a GCASH Express card?

  • The card is personalized with the recipient’s name
  • Card is linked to a SIM card with a mobile money capability
  • No required maintaining balance
  • No annual fee
  • 24/7 Customer Service
  • P100,000 withdrawal transaction limit from GCASH wallet per day from
  • Withdrawal transaction limit depending on the ATM machine used
  • P100,000 ATM/wallet size per month