Mobile Internet Filter

Overview

Enjoy peace of mind with Mobile Internet Filter! Safeguard you and your family from undesirable web content and threats on-the-go.

  • Easy - Allows you to manage your child's mobile internet access remotely while you are on the go, without any application downloads needed on the child's devices.
  • Complete - Protects most smartphones and tablets connected to SingTel Mobile network. You may customize up to 5 different users. 
  • Empowering - Ensures you that your family members can explore on the web safely, giving you peace of mind. Be alerted via SMS or email if they access inappropriate and objectionale contents. 
Activate

Dial *643 (*MIF) to activate now!

Setup cost free
Subscription charges
(every month)
$3.21

How Mobile Internet Filter helps you protect your family

  • Protects most smartphones and tablets connected to SingTel Mobile network
  • Filters by age group so that inappropriate content will be blocked and monitored
  • Manages the amount of time your child spends surfing on the smartphone or tablet
  • Receives SMS or email alerts when your child surfs inappropriate content

Mobile Internet Filter FAQs

Mobile Internet Filter
What is Mobile Internet Filter?

Enjoy peace of mind with SingTel Mobile Internet Filter, knowing your loved ones is now protected from exposure to inappropriate content, social network risks and other mobile internet threats. What’s more, you can have remote access to control their mobile data usage, at your convenience using the IDEAS web and mobile friendly site and My SingTel app. Simply sign up now to:

  • Set your child’s mobile internet content filtering according to age group

Age category:

  • Child (Below 12 years old)
  • Teens (13 to 18 years old)
    • Get alert reports via SMS or email when your child surf inappropriate contents on their mobile device
    • Set time restrictions for mobile internet access
Who can sign up for this Mobile Internet Filter service?

All SingTel Mobile postpaid customers can subscribe this service for their children or wards as long as they are SingTel Mobile postpaid customers too. Family, parents, guardians can now manage up to 5 lines under their mobile number. This service is currently not available to children or wards who are SingTel prepaid customers or BlackBerry mobile phone users.

How much is this Mobile Internet Filter service?

Customers can subscribe to this service at a nominal monthly subscription fee of $3 per number, up to a maximum of 5 numbers.

Description Min. Contract Term Charges (with GST)
Mobile Internet Filter (1 Number) 1 Month $3.21
Mobile Internet Filter (2 Numbers) 1 Month $6.42
Mobile Internet Filter (3 Numbers) 1 Month $9.63
Mobile Internet Filter (4 Numbers) 1 Month $12.84
Mobile Internet Filter (5 Numbers) 1 Month $16.05

How can I sign up for Mobile Internet Filter service?

You can simply sign up for this service via:

  1. Simply dial *MIF (*643) and reply with respective option for service activations.
  2. IDEAS website
  3. IDEAS Mobile website (using your smartphone)
  4. My SingTel app
  5. MyAccount (myaccount.singtel.com)
  6. SingTel Retail shops & SingTel Exclusive Resellers

Once the service is activated, you can proceed to IDEAS website on your computer, IDEAS Mobile website on your phone or My SingTel App to personalize your settings for the designated number. For more information on how to get started, click on user guide.

Is Mobile Internet Filter service device dependent?

No, Mobile Internet Filter is compatible on majority of the mobile devices (excludes BlackBerry devices).

Do I need to download any application on my child/ward’s mobile phone before using this service?

No, you do not need to download any application onto your child/ward’s mobile phone. Simply log in to IDEAS website on your computer or IDEAS Mobile website on your phone or My SingTel App to manage all the settings.

Do I need to download any application on my mobile phone before using this service?

No, you do not need to download any specific Mobile Internet Filter application on your mobile phone. Simply log in to IDEAS website on your computer or IDEAS Mobile website on your phone or My SingTel App to manage all the settings.

Do I need to obtain any prior approval before I can personalize my child/ward’s profile?

To prevent potential abuse of the service and to protect our customers’ interest, a SMS will be sent to the newly added number under your Mobile Internet Filter account. Your child/ward will need to reply and acknowledge the service acceptance via the same SMS within 24 hours before you can start personalizing their profile.

My iPad cannot receive and send SMS. Can I control my child/ward accessing my iPad?

After you have added your iPad mobile number under your child list, your child/ward can log in to SingTel IDEAS website with your iPad mobile number.  Your child/ward will then need to acknowledge the service acceptance from the IDEAS website.

What will happen if my child/ward did not accept the service within 24 hours?

You will be notified if your child/ward fails to accept the service within 24 hours. You will then need to login to Mobile Internet Filter and resend your request.

What happen if my child/ward changes their mobile phone but retain the same mobile number?

The service will continue without any service interruption as the management of the numbers is done remotely via web. However, we regret to inform that this service is currently not available for prepaid customers and also not supported on BlackBerry devices.  If you need to terminate Mobile Internet Filter service, kindly call 1688 or login My Account.

What happen if my child/ward changes their SIM card but retain the same mobile number and handset?

The service will continue without any service interruption as the management of the numbers is done remotely via web.

What happen if my child/ward changes their mobile number?

You will need to remove your child/ward’s old mobile number and add his/her new mobile number via the Mobile Internet Filter service in IDEAS website on your computer or IDEAS Mobile website on your phone. Just like adding a new number, you can only personalize the settings for the designated mobile number after the child accepts the service.

What happen if I change my mobile number?

You need to terminate Mobile Internet Filter service under your old number. You will then need to reapply for the service and start the personalization under your new SingTel Mobile number.

Is there any termination penalty for Mobile Internet Filter service?

The minimum term is 1 month, thus any termination within the month will still be charged.

Is Mobile Internet Filter service supported when using a Multi-SIM?

Yes, this service is supported on both the primary and secondary SIMs.

Is Mobile Internet Filter service supported on Broadband on Mobile (dongles and tablets)?

Yes, this service is supported on Broadband on Mobile.

My child/ward is currently on BlackBerry Flexi Plan/BIS/BES VAS. Is Mobile Internet Filter service supported?

No, this service is not supported on BlackBerry Flexi Plans / BIS / BES VAS.

How do I sign up for Mobile Internet Filter service?

Simply sign up for this service via the below methods. You can sign up to 5 lines under your account.

  1. Simply dial *MIF (*643) and reply with respective option for service activations.
  2. IDEAS website (www.ideas.singtel.com
  3. IDEAS Mobile website (using your smartphone)
  4. My SingTel app
  5. MyAccount (myaccount.singtel.com)
  6. SingTel Retail Shops & SingTel Exclusive Resellers

Once the service is activated, you can proceed to IDEAS website on your computer, IDEAS Mobile website on your phone or My singTel app to personalize your settings for the designated number. For more information on how to get started, click on user guide.

What is my IDEAS username and PIN?

Your IDEAS username is your mobile number with a 65 prefix. Kindly create a SingTel Mobile IDEAS account via www.ideas.singtel.com if you do not have one currently.

How does Mobile Internet Filter service work and what are my benefits of using this service?

Enjoy a peace of mind with SingTel Mobile Internet Filter service, knowing your loved ones is now protected from exposure to inappropriate content, social network risks and other mobile internet threats. What’s more, you can have remote access to control their mobile data usage, at your convenience using the IDEAS web, mobile friendly site and My SingTel app. You can:

  •  Set your child’s mobile internet content filtering according to age group

Age category:

-    Child (Below 12 years old)

-    Teens (13 to 18 years old)            

  • Get alert reports via SMS or email when your child surf inappropriate contents on their mobile device
  • Set time restrictions for mobile internet access

When the child/ward accesses a restricted site, the browser will be redirected to our SingTel page displaying that the site has been blocked by Mobile Internet Filter service.  You will also receive a SMS/email informing you that your child/ward has tried to access a restricted site.

Your child will also not be able to surf or use mobile data under SingTel network during the specified period if the time restrictions parameters are set. However call or SMS services will not be affected during the restricted time period.

Can I customize the Mobile Internet Filter service to suit my individual child’s profile?

Yes. This service offers customizable settings for up to 5 numbers under 1 mobile account. For instance, you can set mobile internet filtering for your Primary School child under age category below 12 and your teenage child from 13 to 18 years old. Similarly, you can select and customize the time restrictions based on their individual schedules of up to a maximum of 3 restriction groups. 

How does SingTel decide on which websites to block with Mobile Internet Filter service?

SingTel uses a pre-selected content categories filtering based on the age of the subscribed child/ward provided. Any websites that falls under these pre-selected content categories will be blocked. The websites content categorization is managed by a professional company which analyses the websites and the database is managed and updated regularly.

How do I know which are the pre-selected content categories which are blocked for my child/ward under Mobile Internet Filter service?

Please visit www.singtel.com/mobileinternetfilter to find out the pre-selected content categories that are recommended for children of the 2 age groups. With the proliferations of internet contents daily, no filtering service will be a 100% foolproof. Parents or guardians should note that this service is not a replacement for parental / adult supervision.  The service may not block access to all unwanted or undesirable websites and SingTel makes no warranty of filtering accuracy.

Can I customize the content categories or specific website to be blocked for my child/ward?

We regret to inform you that the pre-selected mobile content categories are fixed and cannot be customized.

Can I customize the time restrictions timing to be blocked for my child/ward?

Yes, you can customize up the time restrictions up to a maximum of 3 restriction groups.

Am I able to know which restricted websites my child or ward has visited on his/her mobile device?

Yes, you can have up to 1 month visibility of all the restricted websites that your child/ward has browsed on their mobile device once you set the alerts. Simply log in to IDEAS website or IDEAS mobile web and select the report period for each child. You can also choose to be alerted via SMS or email upon the access of the restricted websites.  (Note: For every hour, we only send SMS to the parent for the first SMS, and every 50th SMS).

The report lists all website access within each browsed page including banners or links which might fall under the restricted content categories.

I have completed customizing the contents and time restrictions for my child or ward. What should I do next?

You should turn off and on your child’s/ward’s mobile device after personalizing and saving your settings in order for all personalization to take effect.

What does Mobile Internet Filter service track and manage?

Mobile Internet Filter service lets you track and manage your child/ward’s mobile internet access activity from content filtering to time restrictions.

Will Mobile Internet Filter service still work if my child/ward’s mobile device is connected via WiFi?

No, this service will not work if the mobile device is connected via WiFi, be it at home or outside. Please turn off the WiFi’s setting and connect via SingTel Mobile network to ensure that your child/ward is protected.

Will Mobile Internet Filter service still work if my child/ward roams overseas?

Yes, this service will still work if your child/ward is roaming overseas.

Will Mobile Internet Filter service still work if my child/ward is using mobile applications e.g. certain video or social media application, on their device instead of the phone’s native browser?

Mobile Internet Filter service might not work as each unique mobile application is designed differently and they might not be filtered through SingTel Mobile network.

Can I track the geographical location of child/ward’s mobile device?

No, Mobile Internet Filter does not offer this feature. However SingTel has another service, Locator Plus that will allow you to track and monitor your child/ward’s geographical location.

Can I enjoy the same Mobile Internet Filter protection for my child/ward at home?

SingTel is pleased to introduce Home Internet Filter that is customized to help families better manage their home devices. 

Mobile Internet Filter Terms & Conditions

SINGTEL MOBILE SPECIFIC TERMS AND CONDITIONS FOR MOBILE INTERNET FILTER SERVICE (“MOBILE INTERNET FILTER TERMS”)

1. INCORPORATION BY REFERENCE

1.1   In addition to:-

(a)    the General Terms and Conditions of Service (available at: http://info.singtel.com/terms-general) (“the General Terms”);

(b)   the Specific Terms and Conditions for SingTel Mobile (available at: http://info.singtel.com/terms-mobile) (“the Specific Terms”);

(c)    SingTel's Billing Terms and Conditions (available at: http://info.singtel.com/terms-billing) (“SingTel’s Billing Terms”); and

(d)   Terms and Conditions of My SingTel Account (available at: http://www.ideas.singtel.com/mobile/support/tc.jsp) ("My SingTel Account Terms").

which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Mobile Internet Filter Terms.

1.2   In the event of any conflict or inconsistency between the General Terms, SingTel's Billing Terms, My SingTel Account Terms and/or these Mobile Internet Filter Terms, such conflict or inconsistency shall be resolved in accordance with the provisions of the General Terms.

1.3   In the event of any conflict or inconsistency between any provision of the Specific Terms and any provision of these Mobile Internet Filter Terms, these Mobile Internet Filter Terms shall prevail over the Specific Terms.

  

2. DEFINITIONS AND INTERPRETATIONS

2.1   In these Mobile Internet Filter Terms, the following words and expressions shall have the following meanings:

"Ancillary” means the individual whose mobile internet contents/time limits of local data access and data roaming access is being controlled and monitored by the Customer.

"Customer" means the customer who subscribes to the Service.

“SingTel" means Singapore Telecommunications Limited (CRN: 199201624D). 

"SingTel Mobile" means Singapore Telecom Mobile Pte Ltd (CRN: 199406031E).

"SingTel Group Company" means SingTel and each related corporation of SingTel within the meaning given in the Companies Act.

"Service" means the service known as Mobile Internet Filter which allows Customers to control and monitor the Ancillary’s mobile internet contents; time limits of the Ancillary’s local data access and the Ancillary’s data roaming access.

"Territory" means Republic of Singapore.

2.2   The headings or titles to the Clauses in these Mobile Internet Filter Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Mobile Internet Filter Terms.

2.3   The words and expressions used in these Mobile Internet Filter Terms that are defined in the General Terms, the Specific Terms, SingTel’s Billing Terms and/or My SingTel Account Terms but which are not defined herein, shall have the same meanings as defined in the General Terms, the Specific Terms SingTel’s Billing Terms and/or My SingTel Account Terms unless expressly defined herein or the context otherwise requires. 

  

3. Subscription, Commencement of Service and Minimum Subscription Period

3.1   The Service is available to all SingTel Mobile postpaid customers. Both the Customer and the Ancillary must be SingTel Mobile postpaid customers. Each Customer is entitled to subscribe for up to a maximum of 5 mobile numbers under his individual line. 

3.2   The Service shall be activated on the date the Customer subscribes to the Service ("Commencement Date"). Thereafter, the Service shall continue in force until terminated by SingTel Mobile or the Customer. 

3.3   The Minimum Subscription Period for the Service is: 

3.3.1  A period of one (1) month from the Commencement Date of the Service; or

3.3.2  Such other period as may be stipulated by SingTel Mobile as the minimum subscription period.

  

4. TERMINATION

4.1   The Customer may terminate the Service by calling 1688.

4.2   Where the Customer terminates the Service, the Customer shall be liable for the fees and/or charges for the Service till the end of the said calendar month in which the termination occurs. No pro-rationing of the fees and/or charges will be granted.

4.3   Upon termination of this Agreement, the Customer acknowledges that all licenses and rights to use the Service shall terminate, and agrees to cease any and all use of the Service.

4.4   Without prejudice to anything in the General Terms and Specific Terms, SingTel Mobile reserves the right to suspend, restrict, or terminate the Customer's access to the Service for any reason whatsoever. No notice will be required to be given of such action and SingTel Mobile shall not be liable in damages or otherwise for such suspension, restriction or termination.

  

5. CUSTOMER OBLIGATIONS AND ACKNOWLEDGEMENT

5.1   The Customer agrees not to use and not to allow or permit any other person to use the Service to: 

5.1.1  Cause any threat, harassment, distress, annoyance, inconvenience or anxiety to any person whomsoever or violate or infringe any other person's rights (including but not limited to the right of privacy), or interfere with another person's use of the Service;

5.1.2  Violate any laws, policies, guidelines or regulations of the Territory, including but not limited to any laws, policies, guidelines or regulations applicable to the business and operations of SingTel Mobile and/or any SingTel Group Company;

5.1.3  Carry out any activities which SingTel Mobile considers to be actually or potentially injurious to other Customers or persons, or to the operation or reputation of SingTel Mobile and/or any SingTel Group Company; and / or

5.1.4  Do any act that may at any time be prohibited by SingTel's Acceptable Use Policy which can be found at http://info.singtel.com/terms-mobile-aup.

5.2   The Customer acknowledges and agrees that:

5.2.1  The use of and subscription to the Service shall be deemed as acceptance of these Mobile Internet Filter Terms and amendments thereof;

5.2.2  The Customer’s and Ancillary's mobile numbers may be disclosed to SingTel or its business partners for the provision of this Service;

5.2.3  The Ancillary’s mobile browsing information provided under the Service will only be provided when the Ancillary logs in to SingTel Mobile network using the phone’s default native browser;

5.2.4  The Service is dependent on network availability and coverage;

5.2.5  Content categorization by age is based on SingTel Mobile vendor’s recommendations;

5.2.6  The Service will not be able to filter access to the content or applications that have already been downloaded on the mobile or tablet device.  The Service will not be able to filter streaming content and content access via secure web site (https), RTSP protocols, corporate APN, VPN and via Wi-Fi, other than SingTel Mobile network.

5.2.7  SingTel Mobile does not warrant having any control and/or knowledge over the relationship between the Customer and the Ancillary and/or the validity of any consent given by an Ancillary, and shall not be held liable for any failure by Ancillary to provide valid consent and/or any consent unlawfully obtained. Although SingTel Mobile will use reasonable efforts to ensure that the Service will only be used to monitor and restrict the Ancillary’s mobile internet usage, SingTel Mobile cannot and does not review and/or monitor each Customer’s usage of the Service on a case-by-case basis.

5.2.8  The Customer shall ensure that the Ancillary is the intended party whose mobile internet usage he wishes to monitor and restrict.

  

6. USE OF THE SERVICE

6.1   The number of Ancillaries (subject to the maximum number of 5) that can be added to the Customer’s list shall be as specified in the Service subscription plan of the Customer.

6.2   The Customer shall send a consent request via SMS to the individual whose mobile internet usage he wishes to monitor and restrict. Each consent request will lapse after 24 hours from the time of request should there be no response from the said individual. Once the individual accepts the Customer’s consent request, the Customer will be able control and monitor the Ancillary’s mobile internet contents; time limits of the Ancillary's local data access and the Ancillary’s data roaming access.

6.3   For the avoidance of doubt, the absence of control and monitoring activities by the Customer shall not constitute termination of Service. Monthly subscription shall be billable by SingTel Mobile until the Service is terminated in accordance with these Mobile Internet Filter Terms.

6.4   Standard data charges of SingTel Mobile, as may be amended from time to time, shall apply unless otherwise stated.

  

7. DISCLAIMERS

7.1   The Customer accepts and agrees that SingTel Mobile does not warrant the Service will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that the Service is free from any virus or other malicious, destructive or corrupting code or program.

7.2   The Customer accepts and agrees that no filtering service is 100% accurate and SingTel Mobile makes no warranty of filtering accuracy. This Service is not a substitute for adult supervision.

7.3   The Customer further acknowledges and agrees that SingTel Mobile:

7.3.1   Expressly excludes any guarantee, representation, warranty, condition, term, or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timeliness, completeness, currency, non-infringement, merchantability, or fitness for any particular purpose in relation to the Service; and

7.3.2   Shall not be liable to the Customer for any loss, liability, costs and/or damage whatsoever (whether direct, indirect or consequential) in respect of any matter howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of the Service.

  

8. TERMS AND CONDITIONS FOR the ancillary

8.1   By accepting the consent request sent by the Customer, the Ancillary acknowledges that the Customer can control and monitor the Ancillary’s mobile internet browsing anytime without notice unless the access is not via SingTel Mobile network.

8.2   By accepting the Customer’s consent request, the Ancillary hereby agrees to these Mobile Internet Filter Terms.

  

9. GENERAL

9.1   SingTel Mobile reserves the right in its absolute discretion to discontinue and/or suspend the Service without any liability whatsoever to the Customer.

SingTel Mobile reserves the right to alter, modify, add to or otherwise vary these Mobile Internet Filter Terms from time to time by notice to the Customer in such manner as SingTel Mobile deems appropriate. The Customer shall be bound by the terms and conditions so amended. In any event, if the Customer continues to use the Service after such notice, the Customer shall be deemed to have accepted the amendments.

Rate this page on how useful is the information:

 

Tell us how we can make this page better

Send