Multi-SIM

Do I need to sign up for the mobile Value-Added Service for each of my Multi-SIM Cards?

No, you only need to sign up once per mobile line.

Will my Connecting Tones be shared across all the Multi-SIM Cards?

Yes.

I have downloaded Ring Tones/Wallpapers/Games onto one handset/device. Can all my other handsets/devices share the same downloads?

No.

Can I receive incoming calls on my preferred Multi-SIM Card while calling out using my other Multi-SIM Card?

Yes, you will be able to make outgoing calls on all the Multi-SIM Cards while receiving an incoming call on the preferred Multi-SIM Card.

Can I set Call Divert on all Multi-SIM Cards?

No. Call Divert can only be set on the Preferred Multi-SIM Card. You will still be able to make outgoing calls on all the Multi-SIM Cards.

Will I still retain Caller Alert and Missed Call Alert for all Multi-SIM Cards?

Caller Alert and Missed Call Alert will only work on the Preferred Multi-SIM Card.

Will each Multi-SIM Card have its own Voicemail box?

No, only one Voicemail box will be available.

Is it possible to have a mixture of 2G and 3G SIM Cards for Multi-SIM service?

No.

Can I request for MicroSIM Card for Multi-SIM service?

Yes.

I am an existing Multi-SIM customer. Can i change one of my existing Multi-SIM Card (standard USIM) to MicroSIM?

Yes.

I am currently a BlackBerry data plan subscriber (BES Unlimited plan) and would like to subscribe to Multi-SIM service, do I have to subscribe to another BlackBerry service plan?

No. However, you can use BlackBerry service only on the Multi-SIM card with the lowest IMSI.

Example: You are subscribed to Multi-SIM service with four SIM Cards:

• SIM card IMSI #1: 525016182010000 (SIM card with smallest IMSI will be tied to BlackBerry data plan)
• SIM card IMSI #2: 525016182010001
• SIM card IMSI #3: 525016182010002
• SIM card IMSI #4: 525016182010003

I am holding a Blackberry 8700g & a Nokia E61 (Blackberry Connect device) and would like to read my emails on both devices. How can I do this?

For BlackBerry service, customers can only read their emails on the designated BlackBerry device. To read emails on another BlackBerry-enabled device, you must manually switch the BlackBerry-enabled Multi-SIM Card to the desired device and re-synchronise your emails via the BlackBerry desktop manager. Please note that emails received/sent on the first BlackBerry device will not be replicated on the second device.

I am currently an iPhone user. How does the iMessage works with my Multi-SIM service?

iMessage will be received on your iPhone, when your iPhone & iPhone Cellular Data are switched on. This applies even when you have activated the preferred SIM card to be on another phone.

Can I roam with all the Multi-SIM Cards?

This is subjected to foreign network restriction. Hence, it is recommended to turn on ONLY 1 device while roaming.

What will happen if I turn on all devices with Multi-SIM Cards while roaming?

You might not be able to use data on some of your Multi-SIM Cards. This is subjected to foreign network restriction. However you may use any of the devices to receive calls/SMS.

Note: Multi-SIM customers will incur data roaming charges on a per SIM card basis. For instance, a customer with data roaming turned on for 2 devices (and dataroam usage detected on both devices) will incur charges on both SIM cards. If you do not wish to incur data roaming charges, please access My DataRoam Settings by activating My SingTel app > usage to disable data roaming before travel. 

I have to use 2 Multi-SIM Cards but only wish to use 1 card (assuming card A) to use data while roaming. How can I do so?

You need to first turn on the device inserted with card A when you are overseas. Then follow by the other device.

Note: For foreign operators which support 2 simultaneous data sessions, you can use all 2 Multi-SIM Cards for data.

When roaming, will all Multi-SIM Cards log on to the same network?

If the SIM Cards are set to “Auto Selection of Network”, it is possible that the different SIM Cards will log on to different operators/networks. To ensure that they log on to a single operator/network, set the Multi-SIM cards to “Manual Selection of Network” and select your desired operator/network.

I have only turned on 2 Multi-SIM Cards using Optus network. Why is it that I can only use data on 1 device?

Newer devices allow multiple data sessions. For example Blackberry can have 2 data sessions (1 for sending/receiving emails, while another for data/WAP surfing). This is subjected to foreign network restriction. Some of the networks allow only 2 data sessions simultaneously.

Can I trigger any of the Multi-SIM Cards to receive calls/SMS while roaming?

Yes, you can dial *141# to change the preferred Multi-SIM card for receiving calls/SMS.

Who is eligible to subscribe to Multi-SIM?

All SingTel Mobile Postpaid subscribers are eligible for this service. Please note that Multi-SIM (MicroSIM) service is only compatible with 3G network.

I have subscribed to the iFlexi Value price plan and would like to subscribe to Multi-SIM service, can all my Multi-SIM Cards share the data bundle in iFlexi Value price plan?

Yes. You can enjoy the bundled local data across all your Multi-SIM Cards.

I am a prepaid subscriber. Can I subscribe to Multi-SIM service?

No, only SingTel Mobile postpaid subscribers are eligible.

I have ported over my M1/StarHub number. Can I subscribe to this Multi-SIM service?

Yes.

I have subscribed to the TWIN Card service. Can I apply for Multi-SIM?

No. You can only subscribe to one of these services. To sign up for Multi-SIM service, you will need to terminate your TWIN Card service.

I have subscribed to 2-in-1 SIM service. Can I apply for Multi-SIM service?

No. You can only subscribe to one of these services. To sign up for Multi-SIM service, you will need to terminate your 2-in-1 SIM service.

I subscribe to both Multi-SIM service and Phone Backup. Which SIM card can I use to synchronise the entries?

Any of the SIM cards can be used to synchronise entries. But please note that there is only 1 Phone Backup account per subscription. Hence only 1 SIM card can be used for synchronisation at any one time.

I subscribe to Multi-SIM and have lost my mobile phone. What should I do?

Call 1688 immediately to suspend your line and prevent unauthorised use. SingTel will suspend all your Multi-SIM cards. To obtain your replacement Multi-SIM cards and reinstate your line, proceed to SingTel Retail shops. To help us identify the card that needs to be replaced, please note the details of your remaining Multi-SIM cards. Replacement of your lost Multi-SIM card is free.

I want to change my mobile number. Do I need to change all my Multi-SIM cards?

No, SingTel will link all of your Multi-SIM Cards to your new number.

I wish to switch to another mobile price plan. Do I need to subscribe to Multi-SIM again?

If you switch to an eligible price plan, just inform us that you wish to continue subscribing to Multi-SIM service.

I subscribe to Multi-SIM service and wish to transfer my mobile line to another subscriber. Can the new subscriber retain the Multi-SIM service? What if the new subscriber does not wish to retain Multi-SIM service?

The new subscriber can retain Multi-SIM service by informing us of his/her decision. If the new subscriber does not wish to retain Multi-SIM service, we will issue a non-Multi-SIM card at a cost of $37.45 including GST.

Is there any charge for replacing a faulty Multi-SIM Card?

If the card is faulty due to the manufacturer's defect, we will replace it at no charge. Otherwise, replacements are charged at $10.70 per card including GST. You can visit any SingTel Retail shops to obtain a replacement card.

How do I terminate my Multi-SIM service?

Visit any SingTel Retail shops. You will need to change your SIM Card. The new SIM card will cost $37.45 including GST.