Add-ons

Categories

AutoRoam

AutoRoam

Stay in touch via phone calls, SMSes and data when you travel overseas. AutoRoam lets you automatically connect to SingTel’s roaming service in more than 235 international destinations with no added surcharge to roaming rates.

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Setup Cost free
Subscription Charges (every month) $10.00
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Activate

Login to My Account to activate now or
Dial *1626 on your SingTel mobile line or
Activate My SingTel app and select Add-ons

Benefits
  • Convenient – Remain contactable at your usual mobile phone number while overseas
  • Global – Benefit from coverage in more than 235 international destinations
  • Affordable – Enjoy a low monthly subscription fee

Caller Alert

Caller Alert

Receive details via SMS about calls you’ve missed (except calls coming from overseas or from public phones) when your phone is off or when you are travelling overseas.

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Setup Cost free
Subscription Charges free
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Activate

Dial *1626 to activate now!

Benefits
  • Helpful – Receive automatic SMS notifications about any missed calls once your phone is switched on again
  • Easy – Follow a simple one-step process to activate or deactivate Caller Alert
  • Free – Enjoy this add-on for free
  • From 10 March 2003, all existing Singtel Mobile GSM 900 post-paid subscribers, [other than those who have subscribed for Voice Mail, Duoline, Mobile No-Miss, OneMail, OneNumber, Number Portability services, SingTel Mobile’s Data3 Plan](the “Customers”) will be able to enjoy the Caller Alert Service (“Service”).
  • In the provision of the Service, SingTel Mobile will send a notification message via SMS to Customers, whose handset is switched off or out-of coverage, at the time when the calling party tried to call. The message will inform the called party of the telephone numbers of the calls he missed. The Service will however not display the telephone number of calls made from public payphone, overseas, or where the caller’s number is unlisted and he has selected not to disclose the same to SingTel Mobile.
  • There is no registration fee and monthly subscription fee currently payable for this Service.
  • SingTel Mobile however reserves the rights to impose service charges, or suspend or terminate the Service at any time without giving prior notice to the Customers.
  • The Customer may deactivate or thereafter activate the Service by giving to SingTel Mobile 2 working day’s notice.
  • Until and unless the Service has been deactivated as described above, the Customer shall be bound by and shall fully observe and comply with all the General Terms and Conditions of Singapore Telecommunications Limited as well as such other terms and conditions as may be agreed or accepted by the Customer

Caller Alert

I subscribed to the Caller Number Non-Display service. Will the called party receive a notification SMS if he/she misses my call?

When your call is missed, you will hear a recorded prompt informing you that your calling number will be sent to the recipient. As a caller with Caller Number Non-Display, you will have the option not to send your calling number.

I am a GSM1800 postpaid subscriber, can I subscribe to Caller Alert?

Yes, but you will need to exchange your G18 SIM Card for a G9 SIM Card. There will be no change to your existing mobile number and price plan.

I am a pre-paid subscriber, can I subscribe for this service?

No, this service is available to GSM900 post-paid subscribers only.

Does Caller Alert work when I'm roaming overseas?

Caller Alert will work overseas if the mobile phone is turned off. SMS notifications will be sent once the mobile phone is switched on again.

How do I receive the SMS notifications for calls made to my mobile phone number during the period when I am not reachable?

The Caller Alert service is subject to the following limits:

  • 20 SMS notifications per day; and
  • 1 alert for each missed call.
If someone tries to call you 24 times while your phone is off, you will receive SMS notifications of only the first 20 missed calls when you switch on your phone again.

Notifications expire after 48 hours. If the missed call took place more than 48 hours before you switch on your phone, you will not receive an SMS notification of that call.

Does the time and date of the SMS indicate when the caller tried calling me? How long does it take for the SMS notification to be sent?

No, it may not be an indication of when the caller tried to call you. We try to send the SMS notification to you immediately, but the following factors will affect when you receive the SMS notification:

  • The phone memory is full
  • The earliest time you switch on your phone
Can I opt out of Caller Alert?

Yes, you may opt out by calling 1626. Alternatively, use *SEND 129 as follows:

  • Receive Reply from: 727129
  • Message Content: Caller Alert is Free and helps you manage your missed calls when your phone is switched off. To deactivate, reply "1" to confirm your request.
  • Reply: 1
  • Receive Reply from: *Send Help
  • Message Content: Thank you. Your request will be processed within 2 working days. To activate Caller Alert, please call 1626.

Your Caller Alert service will automatically be terminated should you subscribe to VoiceMail, One-mail, Duoline, Mobile No-Miss, Number Portability (to other service providers), or Data and GPRS main lines.

Why can’t Voicemail subscribers enjoy Caller Alert?

Voicemail is superior to Caller Alert. Besides providing SMS notifications when your phone is switched off, mobile Voicemail also provides SMS notifications when a call is unanswered for whatever reason, and allows the caller to leave a voice message for you.

Will I automatically enjoy Caller Alert when I terminate my VoiceMail, One-mail, Duoline, or Mobile No-Miss service?

Yes, if you are a GSM900 post-paid subscriber, Caller Alert will be activated automatically when you terminate your Voicemail, One-mail, Duoline or Mobile No-Miss service.

Will I receive SMS notifications of calls from M1/StarHub subscribers and SingTel Mobile pre-paid subscribers?

Yes.

Is the caller charged for using Caller Alert?

Both prepaid and postpaid subscribers will be charged the standard airtime rates for making the call. (The same charging principle applies when you reach a called party's voicemail.) M1 and StarHub subscribers are also charged standard airtime for making the call.

Will I incur charges for the SMS notification sent to the party I tried to call?

No. The SMS notification is not deducted from your bundled SMSes either.

As a post-paid caller roaming overseas, will I be charged when I am diverted to Caller Alert?

You will not incur roaming airtime charges when you are diverted to Caller Alert (applicable for Auto Roam, Pay-as-you-roam, GD121).

As a pre-paid caller roaming overseas, will I be charged when I am diverted to Caller Alert?

You will not incur roaming airtime charges when you are diverted to Caller Alert while using *131*.

As a pre-paid mobile subscriber, will I get Caller Alert SMS when I miss a local call?

No, Caller Alert is available only to post-paid subscribers.

Caller ID

Caller ID

Identify callers by displaying their phone number on your phone before you answer a call.

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Setup Cost $10.70
Subscription Charges (every month) $5.35
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Activate
Benefits
  • Helpful – Know who is calling before you answer and minimise the number of unknown prank calls
  • Empowering – Decide which calls you want to answer
  • Affordable – Enjoy a low monthly subscription fee

Caller Number Non-Display

Caller Number Non-Display

Keep your number confidential by preventing it from being displayed on the phone of the party you are calling.

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Setup Cost $10.70
Subscription Charges (every 3 months) $5.35
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Activate
Benefits
  • Empowering – Prevent your number from being displayed when you call someone
  • Customisable – Enjoy the flexibility to display your number selectively
  • Affordable – Enjoy a low monthly subscription fee

To allow number display (on a per call basis) when calling a mobile/fixed line:

  • Key *31#
  • Enter phone number
  • Press SEND/CALL
  • Repeat the above steps for every call

Caller Number Non-Display may vary in performance subjected to overseas operator when roaming.

DataMore

DataMore

Get more data for less. Enjoy additional local data from as low as $8.56/mth.

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Setup Cost free
Subscription Charges (every month) $8.56
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Activate
DataMore Add-On
1GB
2GB
3GB
4GB
Monthly Subscription
$8.56/mth
$17.12/mth
$25.68/mth
$34.24/mth
DataMore Add-On Monthly Subscription
1GB
$8.56/mth
2GB
$17.12/mth
3GB
$25.68/mth
4GB
$34.24/mth

Enjoy FREE 3 months subscription with DataMore Add-Ons. A 12-month contract and other Terms and Conditions apply.

Benefits
  • Convenient – Keep your online world close at hand
  • Good Value – Enjoy a low monthly subscription fee

Registration charge is free with any 24-months mobile contract sign up. A 12-months contract & early termination charges apply for unfulfilled contract terms. DataMore is applicable for prevailing mobile price plans. All charges are inclusive of 7% GST. SingTel reserves the right to amend the terms and conditions without any prior notice.

DataMore

Who is eligible for DataMore?

Customers on prevailing mobile price plans are eligible to sign up.

Do I need to pay for the one-time charge of $10.70 if I sign up a new line with DataMore?

Registration charge is free with any 24-months mobile contract sign up at point of sales.

I have subscribed to TalkMore Plus and would like to subscribe to DataMore. Is it possible?

Yes, customers can subscribe to TalkMore Plus and DataMore

If customers want to terminate this value-added service, is there any penalty?

There is a minimum subscription period of 12-months. In the case of early termination before the 12-months, there will be an early termination charge apply.

EasyData Roam

EasyData Roam

No unpleasant surprises with EasyData Roam!
Affordable, worry-free data roaming everyday.

Ideal for the frequent traveller who needs to be connected constantly while on the go, EasyData Roam conveniently and automatically offers a subscription to DataRoam Saver Daily plans across 70 destinations. With the Network Lock feature, users are also protected from bill shock from roaming on non-preferred networks. Network Lock is defined as “Protection against unintended pay-per-use data charges on non-preferred network in covered countries when you are on DataRoam Saver plans". Please refer here for coverage details.

 

FREE EDR for AutoRoam customers.
T&Cs apply. Click here for more information.

 

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Setup Cost free
Subscription Charges (every month) $1.00
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Activate
  • Dial *1626 on your SingTel mobile line or
  • Launch My SingTel app and select Add-ons
Benefits
  • Peace of mind – Protected from bill shock as our Network Lock feature prevents roaming on non-preferred networks (in covered countries).
  • Convenience – One-time activation to enjoy this service.
  • Hassle-free – Be automatically provided with an unlimited daily data plan when you travel to any SingTel-covered destination.

A minimum 6 months' contract and early termination charges apply. AutoRoam or Pay-As-U-Roam and GPRS service is required for subscription of EasyData Roam. A DataRoam Saver (Daily) plan is automatically subscribed for the mobile line when the data usage is detected on preferred network in each destination on a daily basis from $15/day.

Free v019

Free v019

Enjoy local call charges on outgoing calls to 20 international destinations and additional 50 global SMSes with Free v019.

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Setup Cost $10.70
Subscription Charges (every month) $8.56
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Activate

To activate this add-on,

Benefits
  • Affordable – Pay a low monthly subscription fee to make international calls at local call rates
  • Convenient – Make Free v019 calls to these 20 destinations: Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Malaysia, Macau, Puerto Rico, Russia, South Korea, Taiwan, Thailand, USA, Australia (Fixed), New Zealand (Fixed), United Arab Emirates, Vietnam, United Kingdom (Fixed)
  • Simple – Take advantage of a straightforward way to enjoy great rates on calls to 20 top international destinations

Cost:
Registration charges are waived for all new customers with an applicable mobile plan.
Minimum 3-month subscription period.

  • Make Free v019 calls to these 20 destinations: Bangladesh, Brunei, Canada, China, Hong Kong, India, Laos, Malaysia, Macau, Puerto Rico, Russia, South Korea, Taiwan, Thailand, USA, Australia (Fixed), New Zealand (Fixed), United Arab Emirates, Vietnam, United Kingdom (Fixed)
  • Bundled Global SMS applicable to all destinations and prevailing charges apply to each Global SMS sent once exceeded bundle.

  • A 3-month contract and early termination charges apply.

  • This service is subjected to fair usage by customers. SingTel shall have sole discretion to determine whether a customer’s usage is excessive and to allocate the excessive portion for charging. SingTel reserves the rights to amend terms & conditions without prior notice. 

Free v019

How are free v019 calls charged?

Local outgoing minutes to any of the 20 countries will be deducted from your mobile plan bundled minutes. Excess minutes will be charged based on your local call charges under your mobile plan.

For example, if you are on the Combo 2 plan, a call to India is charged at 16.05 cents per minute.

Who is eligible to sign up for this Free v019 add-on?

All mobile plans are eligible to sign up for this add-on. However, customers who are on Prestige, Combo 12 Plan or Mobile plan with TalkMore Unlimited add-on will have a cap of 700 minutes free v019 calls.

Can I terminate v019 VAS anytime? Is there any penalty?

There is a minimum subscription of three months. In case of termination before this, three months’ subscription will still be billed. Pro-rated billing charges apply if the service is terminated after the third month. 

Is the bundled Global SMS applicable to all destinations?

Yes, the Global SMS applies to all destinations. 

How much does it cost to send a Global SMS once I have exceeded the bundle?

SingTel Mobile subscribers will be charged 18 cents per message sent to an overseas destination. Messages received from overseas subscribers are free.

Can a MobileShare line subscriber apply for v019? What are the charges and will the MobileShare line be able to share the outgoing minutes with the main line?

A MobileShare line subscriber can apply for v019 only when the main line is already subscribed to v019. The supplementary line shares the outgoing minutes from the main line and any excess outgoing minutes will be charged at prevailing rates of $0.1605 per minute.

McAfee Mobile Security

McAfee Mobile Security

Enjoy comprehensive security for your devices! Get on-the-go protection for your mobile devices against loss, theft, risky apps, mobile viruses, spyware and more.

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Setup Cost free
Subscription Charges (every month) $3.21
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Activate

Dial *7233 (*SAFE) to get started now!

Benefits
  • Empowering – Protects both your mobile device and your valuable data safe even while you are on the move
  • Comprehensive – Enjoy a whole suite of security services on your mobile device
  • Affordable – Enjoy on-the-go protection at a low monthly charge of $3.21/mth

McAfee Mobile Security

What is McAfee Mobile Security?

SingTel has worked with McAfee to provide a client-based mobile security application to our SingTel Postpaid Mobile Customers. It provides a suite of services that protects the mobile users from online attacks, viruses and spyware so users can surf the web and download files safely while protecting your mobile device and personal data in the event of loss or theft.

What are the services available?
Description Min. Contract Term Charges (with GST)
McAfee Mobile Security (MMS) 1 month $3.21
Who can sign up for this McAfee Mobile Security service?

SingTel Mobile Postpaid 2G and 3G customers holding supported handsets can sign up for this service.  Currently the McAfee Mobile Security only support the following type of handsets with the respective operating system -

  • Google Android 2.1+ (smartphones)
  • BlackBerry 4.5, 4.6, 4.7, 5.0, 6.0
  • S60 3rd and 5th Edition, Symbian ^3

For updated list, please check http://singtel.mcafeemobilesecurity.com/supported-phones.aspx.

How can I sign up for McAfee Mobile Security service?

Simply dial *SAFE (*7233) and reply with respective option for service activations.

What if I change my phone but retain the same mobile number?

Simply put your SingTel SIM into your new phone and dial *SAFE (*7233). Select Option 0, follow the same steps to download and install McAfee Mobile Security application onto your new phone. You will be prompted for your McAfee Mobile Security account PIN, after which your account will automatically be migrated to the new phone.

IMPORTANT: After you change the device associated with your account, your old device is no longer protected by McAfee Mobile Security.

What if I change my SIM card but retain the same mobile number and handset?

Simply put your new SingTel SIM into the handset and McAfee Mobile Security will work.

I'm changing my phone number. Can I keep my McAfee Mobile Security account?

Yes, the McAfee Mobile Security account will be ported over.

Is there any termination penalty for McAfee Mobile Security service?

The minimum term is 1 month, thus any termination within the month will still be charged.

Can Multi-SIM users use McAfee Mobile Security service?

Yes. However, as McAfee Mobile Security is currently unable to protect multiple devices’ that are tied to a single account, Multi-SIM users are encouraged to protect their primary device.  Alternatively, users can choose to open up another account using another mobile number to protect their other mobile devices.

How do I get McAfee Mobile Security application?

You can do *SAFE (*7233) to activate the service and download the application. Go to your mobile device’s online store (Google Play or BlackBerry App World) and search for McAfee Mobile Security (SingTel). You can download the McAfee Mobile Security application there or visit http://singtel.mcafeemobilesecurity.com on your mobile device browser to download.

I've downloaded McAfee Mobile Security; how do I get it working?

After downloading McAfee Mobile Security, follow the on-screen instructions to install the application. If you have a mobile phone, you have to type your mobile phone number, PIN, and a buddy. Your mobile device and data are then protected for as long as you subscribe to McAfee Mobile Security.

What is my username and PIN?

If you use McAfee Mobile Security on your mobile phone, your user name is your phone number. Remember to include your country code which is “65” for Singapore.


Your PIN for the McAfee Mobile Security application and for the McAfee Mobile Security website is the 6-digit number you entered when you first activated McAfee Mobile Security.

Can I install McAfee Mobile Security on my memory card?

No, McAfee Mobile Security doesn’t install on memory cards. McAfee Mobile Security installs on your mobile device’s onboard memory.

Is it easy to uninstall McAfee Mobile Security?

On Symbian and Windows Mobile devices you must enter your PIN before you can uninstall the application. On Android, you can select McAfee Mobile Security as a device admin application. This would make McAfee Mobile Security more reliable, and it becomes difficult for anyone to uninstall McAfee Mobile Security without a PIN/password. On a BlackBerry device, you are prompted to download an Uninstall Protection Add-on (UPA) when you install the McAfee Mobile Security application.

Will McAfee Mobile Security work on my phone?

McAfee Mobile Security runs on many major mobile device operating systems, including:

  • Google Android 2.1+ (smartphones and tablets)
  • BlackBerry 4.5, 4.6, 4.7, 5.0, 6.0
  • S60 3rd and 5th Edition, Symbian ^3

For updated list, please check http://singtel.mcafeemobilesecurity.com/supported-phones.aspx.

Will McAfee Mobile Security drain my battery faster?

Battery drain is negligible. With normal use, we find the battery drains only 5 percent faster when McAfee Mobile Security is installed. If you have an Android tablet that isn’t push-enabled, your battery might drain faster because of higher data use. Also, your battery may drain faster if you have automatic scan enabled.

Can I customize McAfee Mobile Security to suit my preferences?

Yes. McAfee Mobile Security offers many customizable settings. For instance, you can set your device to lock automatically whenever the SIM card is replaced, since this might mean the device is stolen. After you unlock your device, the installed SIM card becomes a "safe" SIM card and your device is never locked when that SIM card is inserted. You can also set McAfee Mobile Security to automatically back up important data such as contacts and text messages.


You can also customize how McAfee Mobile Security protects you against viruses and spyware. You can decide how often McAfee scans for malware, which parts of the phone are scanned, and which events prompt an automatic antivirus scan. You can also set how often McAfee Mobile Security updates its protection.

Can McAfee Mobile Security protect my SIM card too?

No, McAfee Mobile Security doesn’t provide security for your SIM card. If you lose your device and your SIM card, you can use McAfee Mobile Security to protect your device. You can call SingTel at 1688 to disable the SIM card.

Am I guaranteed to get my phone back?

Unfortunately we cannot guarantee that you’ll get your mobile device back. We recommend that you back up your data automatically so you can always access your important information.


If you lose your mobile device, remotely lock your phone to make it inaccessible. If your device is stolen, track the thief’s number to locate your device. Call the number and tell them you know where they are and encourage them to return your device. Most of the time, this gives you the best likelihood of getting your device back.

Is it possible for me to do a remote lock and control of my phone if there is a factory reset done on the lost/stolen phone?

Unfortunately if a lost/stolen phone goes through a factory reset, it is not possible to lock the phone remotely. However, your valuable data is still protected as the data in the phone will be wiped out during factory reset and the previous backed up data is available on the website.

What kind of malicious software does McAfee Mobile Security detect?

McAfee Mobile Security protects your mobile device from mobile malware and other digital threats including viruses, worms, spyware, key loggers, bots, and potentially unwanted programs. 


NOTE: If you are using an Android device, McAfee Mobile Security also blocks access to risky sites when using the default browser for Android.

How often does McAfee Mobile Security scan for viruses?

McAfee automatically scans your device in real-time. When you receive a message, access a file, or install an application, they are scanned instantly. In addition, McAfee Mobile Security scans your device on a set schedule. If you suspect your mobile device is infected, you can run a manual scan at any time.

Which parts of the device does McAfee Mobile Security scan?

Scanning checks the file system on your mobile device. This includes messages, pictures, installed applications, and compressed files. Please note that protection features may vary by device.

Does McAfee Mobile Security scan message content and attachments?

Yes. McAfee scans messages, SMS, MMS, email, and attachments as soon as they arrive on your device.


NOTE: SMS and MMS messages are not scanned on BlackBerry devices, MMS messages are not scanned on Windows Mobile devices, and email is not scanned on Android devices.

Does McAfee Mobile Security detect viruses on the memory card?

Yes. McAfee Mobile Security does scan content on your SD memory card. You can configure McAfee Mobile Security to scan each SD memory card inserted in your device.

Can McAfee Mobile Security stop over the air hacking attempts?

McAfee stops you from downloading malicious and infected applications over the air. McAfee Mobile Security also protects you from risky websites you might access on your mobile browser. It does not, however, block communication sent with WiFi, Bluetooth, or IrDA interfaces.

What happens when McAfee Mobile Security detects a virus?

McAfee shows a full screen warning and lets you delete, quarantine, repair, or ignore the infected file. You can decide when you are notified about threats and how you want to deal with them.


NOTE: If you have an Android or Blackberry device, you cannot repair infected files, only delete, quarantine, or ignore them.

I ignored a virus warning earlier, how can I remove the virus?

You can run a manual scan to see the warning again. If you ignore a malicious application, McAfee automatically reminds you to deal with the threat the next time you restart or when a scheduled system scan is performed.

I have not checked for McAfee Mobile Security updates in a while. Am I still protected?

Yes, McAfee keeps your protection up to date by updating the DAT files automatically and frequently. You can set McAfee Mobile Security to update at intervals that are convenient for you. You can also check for updates any time from the application menu.

How can I see when McAfee Mobile Security was last updated?

You can view the log file from the application menu to see all events related to McAfee Mobile Security. Events such as your last scan, last update, and any virus detections are shown in the log file. You can also reset the log file whenever you want.

How much space do protection updates need?

Protection updates are less than 5 KB. Remember, you can always change the update frequency in the application settings.

What happens when I use the enable the Autolock on SIM Change setting?

Your device locks automatically when an unknown SIM card, a card that is not recognized by McAfee Mobile Security, is inserted into your mobile device. We recommend enabling this setting in case your device is lost or stolen.

Can I lock my device remotely if it is lost or stolen?

Yes. You can send text messages to your mobile device to control it remotely. To lock your device send Secure lock PIN. For example: 


Secure lock 123456


You can display a message on your locked device by sending Secure lock PIN MESSAGE. For example:
 
Secure lock 123456 Please contact 61234567 to return.

What is the difference between the built-in lock on my mobile device and the McAfee Mobile Security lock?

The McAfee Mobile Security lock lets you control your mobile device remotely. It also lets you display a message on the mobile device to request its return.


Additionally, it tells you when your mobile device is locked so you have peace of mind knowing that your mobile device is really protected.

I have the thief's device number, what can I do?

You can call or text the person and request that he or she return it, or you can file a report with the police.

What does McAfee Mobile Security track?

McAfee Mobile Security lets you track all activity on your mobile device. You can see when a new SIM card is inserted in your device on the Track page. You can also use the backup feature to track all sent and received text messages and see all incoming and outgoing calls. This gives you a record of your own usage or tracks down a thief's device number.

Can I track the geographical location of my mobile device?

Yes, you can view your mobile device's location in real time. Simply access http://singtel.mcafeemobilesecurity.com, log in with your McAfee Mobile Security account, and click Location.

What data can I back up, upload, restore, and wipe?
  • Back up: Contacts, text messages, call logs, and calendar items.
  • Upload: Photos and videos.
  • Restore: Contacts, text messages, and calendar items.
  • Wipe: Contacts, text messages, email messages, calendar items, photos, videos, and your memory card.
How can I back up my data?

You can back up data from your mobile device or from the McAfee Mobile Security website. You can also set up your McAfee Mobile Security application to back up your data automatically. Here’s how:

  • Manual Backup from your mobile device: From the McAfee Mobile Security application on your mobile device, select Backup, then choose the data you want to back up.
  • Manual Backup from the McAfee Mobile Security website: Log into the McAfee Mobile Security website, select Backup, then choose the data you want to back up.
  • Auto Backup: From the McAfee Mobile Security application on your mobile device, select Backup. From the Settings menu, select Auto Backup, then choose how often you want to back up automatically. Only new data will be backed up, so you don’t have to worry about excessive GPRS usage.

NOTE: This feature is unavailable for users with Android or BlackBerry devices.

Is there any file size limit for my data back-up?

No, there is no file size limit for the data back-up.

*Applicable for Android devices only* How does McAfee Mobile Security protect me against malicious websites and phishing attempts?

When you surf the Internet using your Android browser, McAfee automatically blocks malicious websites using the award-winning McAfee SiteAdvisor technology. SiteAdvisor gives you real-time protection against mobile phishing and browser exploits. In addition, McAfee Mobile Security provides website safety ratings for each site you visit.

*Applicable for Android devices only* What are the ratings and what do they mean?

SiteAdvisor site ratings are based on results gathered by McAfee threat testing labs. The ratings help ensure you search and surf the web safely. McAfee rates sites according to these categories:
 

  • McAfee Secure: Visit these websites with confidence knowing we test them every day for threats and vulnerabilities.
  • Green: These sites are known to be safe for your mobile device.
  • Yellow: These sites might contain links or downloads that can harm your mobile device.
  • Red: These sites are known to contain links or downloads that can harm your mobile device.
  • Gray: Be careful when visiting these sites. These sites are not yet tested by McAfee.
*Applicable for Android devices only* How does Secure Search protect me against risky search results?

With McAfee Mobile Security you see color coded site ratings next to your search results. These site ratings warn you about potential phishing sites, browser exploits, or other malicious or undesirable websites before you visit them.


McAfee Mobile Security also features a Secure Search box that provides instant access to Safe Search powered by Yahoo!. When you use Secure Search, it automatically blocks risky sites from appearing in your search results.

*Applicable for Android devices only* How often does McAfee update its protection against newly created risky sites?

McAfee detects thousands of new threats each day and updates its site ratings database every hour. In addition, McAfee Mobile Security includes daily protection updates for known browser threats.

Is it possible to blacklist anonymous call with the call and SMS filtering feature?

Yes, it is possible. Simply select <Call & SMS Filter>, followed by <Setting> and click “Block anonymous”. All anonymous numbers will be blocked.

How safe is my data?

Our servers and communications use technology that has standards as high as those used by banks or credit card companies. Some of McAfee Mobile Security technology was initially developed for police and military use, and has all the necessary encryption and communication security that ensure no one can view your private content - not even our staff. There are no reported cases of data privacy or integrity loss. You have total control. Data is uploaded only if you choose to upload it.


Remember, if you have concerns, you can choose not to use the data upload feature.

I am worried about data charges. Will I be using 3G or GPRS on McAfee Mobile Security?

We use a data connection to update your protection and backup and restore your data, so you might incur data charges. However, you can decide how often protection updates occur and when to back up or restore your data to minimize the data charges.

Can I have a list of all remote commands?

This table shows the commands you can send to your device.

To do this… Use this command… Here’s an example…
Lock your device Secure lock [PIN] Secure lock 123456
Change your locked screen message Secure lock [PIN] [MESSAGE] Secure lock 123456 Please contact 1-800-555-5555 to return
Unlock device Secure unlock [PIN] Secure unlock 123456
Receive a text message with a link to track your device’s location Secure locate [PIN] Secure locate 123456
Erase your device’s data Secure wipe [PIN] Secure wipe 123456

Mobile Internet Filter

Mobile Internet Filter

Enjoy peace of mind with Mobile Internet Filter! Safeguard you and your family from undesirable web content and threats on-the-go.

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Setup Cost free
Subscription Charges (every month) $3.21
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Activate

Dial *643 (*MIF) to activate now!

Benefits
  • Easy - Allows you to manage your child's mobile internet access remotely while you are on the go, without any application downloads needed on the child's devices.
  • Complete - Protects most smartphones and tablets connected to SingTel Mobile network. You may customize up to 5 different users. 
  • Empowering - Ensures you that your family members can explore on the web safely, giving you peace of mind. Be alerted via SMS or email if they access inappropriate and objectionale contents. 

SINGTEL MOBILE SPECIFIC TERMS AND CONDITIONS FOR MOBILE INTERNET FILTER SERVICE (“MOBILE INTERNET FILTER TERMS”)

1. INCORPORATION BY REFERENCE

1.1   In addition to:-

(a)    the General Terms and Conditions of Service (available at: http://info.singtel.com/terms-general) (“the General Terms”);

(b)   the Specific Terms and Conditions for SingTel Mobile (available at: http://info.singtel.com/terms-mobile) (“the Specific Terms”);

(c)    SingTel's Billing Terms and Conditions (available at: http://info.singtel.com/terms-billing) (“SingTel’s Billing Terms”); and

(d)   Terms and Conditions of My SingTel Account (available at: http://www.ideas.singtel.com/mobile/support/tc.jsp) ("My SingTel Account Terms").

which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Mobile Internet Filter Terms.

1.2   In the event of any conflict or inconsistency between the General Terms, SingTel's Billing Terms, My SingTel Account Terms and/or these Mobile Internet Filter Terms, such conflict or inconsistency shall be resolved in accordance with the provisions of the General Terms.

1.3   In the event of any conflict or inconsistency between any provision of the Specific Terms and any provision of these Mobile Internet Filter Terms, these Mobile Internet Filter Terms shall prevail over the Specific Terms.

  

2. DEFINITIONS AND INTERPRETATIONS

2.1   In these Mobile Internet Filter Terms, the following words and expressions shall have the following meanings:

"Ancillary” means the individual whose mobile internet contents/time limits of local data access and data roaming access is being controlled and monitored by the Customer.

"Customer" means the customer who subscribes to the Service.

“SingTel" means Singapore Telecommunications Limited (CRN: 199201624D). 

"SingTel Mobile" means Singapore Telecom Mobile Pte Ltd (CRN: 199406031E).

"SingTel Group Company" means SingTel and each related corporation of SingTel within the meaning given in the Companies Act.

"Service" means the service known as Mobile Internet Filter which allows Customers to control and monitor the Ancillary’s mobile internet contents; time limits of the Ancillary’s local data access and the Ancillary’s data roaming access.

"Territory" means Republic of Singapore.

2.2   The headings or titles to the Clauses in these Mobile Internet Filter Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Mobile Internet Filter Terms.

2.3   The words and expressions used in these Mobile Internet Filter Terms that are defined in the General Terms, the Specific Terms, SingTel’s Billing Terms and/or My SingTel Account Terms but which are not defined herein, shall have the same meanings as defined in the General Terms, the Specific Terms SingTel’s Billing Terms and/or My SingTel Account Terms unless expressly defined herein or the context otherwise requires. 

  

3. Subscription, Commencement of Service and Minimum Subscription Period

3.1   The Service is available to all SingTel Mobile postpaid customers. Both the Customer and the Ancillary must be SingTel Mobile postpaid customers. Each Customer is entitled to subscribe for up to a maximum of 5 mobile numbers under his individual line. 

3.2   The Service shall be activated on the date the Customer subscribes to the Service ("Commencement Date"). Thereafter, the Service shall continue in force until terminated by SingTel Mobile or the Customer. 

3.3   The Minimum Subscription Period for the Service is: 

3.3.1  A period of one (1) month from the Commencement Date of the Service; or

3.3.2  Such other period as may be stipulated by SingTel Mobile as the minimum subscription period.

  

4. TERMINATION

4.1   The Customer may terminate the Service by calling 1688.

4.2   Where the Customer terminates the Service, the Customer shall be liable for the fees and/or charges for the Service till the end of the said calendar month in which the termination occurs. No pro-rationing of the fees and/or charges will be granted.

4.3   Upon termination of this Agreement, the Customer acknowledges that all licenses and rights to use the Service shall terminate, and agrees to cease any and all use of the Service.

4.4   Without prejudice to anything in the General Terms and Specific Terms, SingTel Mobile reserves the right to suspend, restrict, or terminate the Customer's access to the Service for any reason whatsoever. No notice will be required to be given of such action and SingTel Mobile shall not be liable in damages or otherwise for such suspension, restriction or termination.

  

5. CUSTOMER OBLIGATIONS AND ACKNOWLEDGEMENT

5.1   The Customer agrees not to use and not to allow or permit any other person to use the Service to: 

5.1.1  Cause any threat, harassment, distress, annoyance, inconvenience or anxiety to any person whomsoever or violate or infringe any other person's rights (including but not limited to the right of privacy), or interfere with another person's use of the Service;

5.1.2  Violate any laws, policies, guidelines or regulations of the Territory, including but not limited to any laws, policies, guidelines or regulations applicable to the business and operations of SingTel Mobile and/or any SingTel Group Company;

5.1.3  Carry out any activities which SingTel Mobile considers to be actually or potentially injurious to other Customers or persons, or to the operation or reputation of SingTel Mobile and/or any SingTel Group Company; and / or

5.1.4  Do any act that may at any time be prohibited by SingTel's Acceptable Use Policy which can be found at http://info.singtel.com/terms-mobile-aup.

5.2   The Customer acknowledges and agrees that:

5.2.1  The use of and subscription to the Service shall be deemed as acceptance of these Mobile Internet Filter Terms and amendments thereof;

5.2.2  The Customer’s and Ancillary's mobile numbers may be disclosed to SingTel or its business partners for the provision of this Service;

5.2.3  The Ancillary’s mobile browsing information provided under the Service will only be provided when the Ancillary logs in to SingTel Mobile network using the phone’s default native browser;

5.2.4  The Service is dependent on network availability and coverage;

5.2.5  Content categorization by age is based on SingTel Mobile vendor’s recommendations;

5.2.6  The Service will not be able to filter access to the content or applications that have already been downloaded on the mobile or tablet device.  The Service will not be able to filter streaming content and content access via secure web site (https), RTSP protocols, corporate APN, VPN and via Wi-Fi, other than SingTel Mobile network.

5.2.7  SingTel Mobile does not warrant having any control and/or knowledge over the relationship between the Customer and the Ancillary and/or the validity of any consent given by an Ancillary, and shall not be held liable for any failure by Ancillary to provide valid consent and/or any consent unlawfully obtained. Although SingTel Mobile will use reasonable efforts to ensure that the Service will only be used to monitor and restrict the Ancillary’s mobile internet usage, SingTel Mobile cannot and does not review and/or monitor each Customer’s usage of the Service on a case-by-case basis.

5.2.8  The Customer shall ensure that the Ancillary is the intended party whose mobile internet usage he wishes to monitor and restrict.

  

6. USE OF THE SERVICE

6.1   The number of Ancillaries (subject to the maximum number of 5) that can be added to the Customer’s list shall be as specified in the Service subscription plan of the Customer.

6.2   The Customer shall send a consent request via SMS to the individual whose mobile internet usage he wishes to monitor and restrict. Each consent request will lapse after 24 hours from the time of request should there be no response from the said individual. Once the individual accepts the Customer’s consent request, the Customer will be able control and monitor the Ancillary’s mobile internet contents; time limits of the Ancillary's local data access and the Ancillary’s data roaming access.

6.3   For the avoidance of doubt, the absence of control and monitoring activities by the Customer shall not constitute termination of Service. Monthly subscription shall be billable by SingTel Mobile until the Service is terminated in accordance with these Mobile Internet Filter Terms.

6.4   Standard data charges of SingTel Mobile, as may be amended from time to time, shall apply unless otherwise stated.

  

7. DISCLAIMERS

7.1   The Customer accepts and agrees that SingTel Mobile does not warrant the Service will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that the Service is free from any virus or other malicious, destructive or corrupting code or program.

7.2   The Customer accepts and agrees that no filtering service is 100% accurate and SingTel Mobile makes no warranty of filtering accuracy. This Service is not a substitute for adult supervision.

7.3   The Customer further acknowledges and agrees that SingTel Mobile:

7.3.1   Expressly excludes any guarantee, representation, warranty, condition, term, or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timeliness, completeness, currency, non-infringement, merchantability, or fitness for any particular purpose in relation to the Service; and

7.3.2   Shall not be liable to the Customer for any loss, liability, costs and/or damage whatsoever (whether direct, indirect or consequential) in respect of any matter howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of the Service.

  

8. TERMS AND CONDITIONS FOR the ancillary

8.1   By accepting the consent request sent by the Customer, the Ancillary acknowledges that the Customer can control and monitor the Ancillary’s mobile internet browsing anytime without notice unless the access is not via SingTel Mobile network.

8.2   By accepting the Customer’s consent request, the Ancillary hereby agrees to these Mobile Internet Filter Terms.

  

9. GENERAL

9.1   SingTel Mobile reserves the right in its absolute discretion to discontinue and/or suspend the Service without any liability whatsoever to the Customer.

SingTel Mobile reserves the right to alter, modify, add to or otherwise vary these Mobile Internet Filter Terms from time to time by notice to the Customer in such manner as SingTel Mobile deems appropriate. The Customer shall be bound by the terms and conditions so amended. In any event, if the Customer continues to use the Service after such notice, the Customer shall be deemed to have accepted the amendments.

Mobile Internet Filter

What is Mobile Internet Filter?

Enjoy peace of mind with SingTel Mobile Internet Filter, knowing your loved ones is now protected from exposure to inappropriate content, social network risks and other mobile internet threats. What’s more, you can have remote access to control their mobile data usage, at your convenience using the IDEAS web and mobile friendly site and My SingTel app. Simply sign up now to:

  • Set your child’s mobile internet content filtering according to age group

Age category:

  • Child (Below 12 years old)
  • Teens (13 to 18 years old)
    • Get alert reports via SMS or email when your child surf inappropriate contents on their mobile device
    • Set time restrictions for mobile internet access
Who can sign up for this Mobile Internet Filter service?

All SingTel Mobile postpaid customers can subscribe this service for their children or wards as long as they are SingTel Mobile postpaid customers too. Family, parents, guardians can now manage up to 5 lines under their mobile number. This service is currently not available to children or wards who are SingTel prepaid customers or BlackBerry mobile phone users.

How much is this Mobile Internet Filter service?

Customers can subscribe to this service at a nominal monthly subscription fee of $3 per number, up to a maximum of 5 numbers.

Description Min. Contract Term Charges (with GST)
Mobile Internet Filter (1 Number) 1 Month $3.21
Mobile Internet Filter (2 Numbers) 1 Month $6.42
Mobile Internet Filter (3 Numbers) 1 Month $9.63
Mobile Internet Filter (4 Numbers) 1 Month $12.84
Mobile Internet Filter (5 Numbers) 1 Month $16.05
How can I sign up for Mobile Internet Filter service?

You can simply sign up for this service via:

  1. Simply dial *MIF (*643) and reply with respective option for service activations.
  2. IDEAS website
  3. IDEAS Mobile website (using your smartphone)
  4. My SingTel app
  5. MyAccount (myaccount.singtel.com)
  6. SingTel Retail shops & SingTel Exclusive Resellers

Once the service is activated, you can proceed to IDEAS website on your computer, IDEAS Mobile website on your phone or My SingTel App to personalize your settings for the designated number. For more information on how to get started, click on user guide.

Is Mobile Internet Filter service device dependent?

No, Mobile Internet Filter is compatible on majority of the mobile devices (excludes BlackBerry devices).

Do I need to download any application on my child/ward’s mobile phone before using this service?

No, you do not need to download any application onto your child/ward’s mobile phone. Simply log in to IDEAS website on your computer or IDEAS Mobile website on your phone or My SingTel App to manage all the settings.

Do I need to download any application on my mobile phone before using this service?

No, you do not need to download any specific Mobile Internet Filter application on your mobile phone. Simply log in to IDEAS website on your computer or IDEAS Mobile website on your phone or My SingTel App to manage all the settings.

Do I need to obtain any prior approval before I can personalize my child/ward’s profile?

To prevent potential abuse of the service and to protect our customers’ interest, a SMS will be sent to the newly added number under your Mobile Internet Filter account. Your child/ward will need to reply and acknowledge the service acceptance via the same SMS within 24 hours before you can start personalizing their profile.

My iPad cannot receive and send SMS. Can I control my child/ward accessing my iPad?

After you have added your iPad mobile number under your child list, your child/ward can log in to SingTel IDEAS website with your iPad mobile number.  Your child/ward will then need to acknowledge the service acceptance from the IDEAS website.

What will happen if my child/ward did not accept the service within 24 hours?

You will be notified if your child/ward fails to accept the service within 24 hours. You will then need to login to Mobile Internet Filter and resend your request.

What happen if my child/ward changes their mobile phone but retain the same mobile number?

The service will continue without any service interruption as the management of the numbers is done remotely via web. However, we regret to inform that this service is currently not available for prepaid customers and also not supported on BlackBerry devices.  If you need to terminate Mobile Internet Filter service, kindly call 1688 or login My Account.

What happen if my child/ward changes their SIM card but retain the same mobile number and handset?

The service will continue without any service interruption as the management of the numbers is done remotely via web.

What happen if my child/ward changes their mobile number?

You will need to remove your child/ward’s old mobile number and add his/her new mobile number via the Mobile Internet Filter service in IDEAS website on your computer or IDEAS Mobile website on your phone. Just like adding a new number, you can only personalize the settings for the designated mobile number after the child accepts the service.

What happen if I change my mobile number?

You need to terminate Mobile Internet Filter service under your old number. You will then need to reapply for the service and start the personalization under your new SingTel Mobile number.

Is there any termination penalty for Mobile Internet Filter service?

The minimum term is 1 month, thus any termination within the month will still be charged.

Is Mobile Internet Filter service supported when using a Multi-SIM?

Yes, this service is supported on both the primary and secondary SIMs.

Is Mobile Internet Filter service supported on Broadband on Mobile (dongles and tablets)?

Yes, this service is supported on Broadband on Mobile.

My child/ward is currently on BlackBerry Flexi Plan/BIS/BES VAS. Is Mobile Internet Filter service supported?

No, this service is not supported on BlackBerry Flexi Plans / BIS / BES VAS.

How do I sign up for Mobile Internet Filter service?

Simply sign up for this service via the below methods. You can sign up to 5 lines under your account.

  1. Simply dial *MIF (*643) and reply with respective option for service activations.
  2. IDEAS website (www.ideas.singtel.com
  3. IDEAS Mobile website (using your smartphone)
  4. My SingTel app
  5. MyAccount (myaccount.singtel.com)
  6. SingTel Retail Shops & SingTel Exclusive Resellers

Once the service is activated, you can proceed to IDEAS website on your computer, IDEAS Mobile website on your phone or My singTel app to personalize your settings for the designated number. For more information on how to get started, click on user guide.

What is my IDEAS username and PIN?

Your IDEAS username is your mobile number with a 65 prefix. Kindly create a SingTel Mobile IDEAS account via www.ideas.singtel.com if you do not have one currently.

How does Mobile Internet Filter service work and what are my benefits of using this service?

Enjoy a peace of mind with SingTel Mobile Internet Filter service, knowing your loved ones is now protected from exposure to inappropriate content, social network risks and other mobile internet threats. What’s more, you can have remote access to control their mobile data usage, at your convenience using the IDEAS web, mobile friendly site and My SingTel app. You can:

  •  Set your child’s mobile internet content filtering according to age group

Age category:

-    Child (Below 12 years old)

-    Teens (13 to 18 years old)            

  • Get alert reports via SMS or email when your child surf inappropriate contents on their mobile device
  • Set time restrictions for mobile internet access

When the child/ward accesses a restricted site, the browser will be redirected to our SingTel page displaying that the site has been blocked by Mobile Internet Filter service.  You will also receive a SMS/email informing you that your child/ward has tried to access a restricted site.

Your child will also not be able to surf or use mobile data under SingTel network during the specified period if the time restrictions parameters are set. However call or SMS services will not be affected during the restricted time period.

Can I customize the Mobile Internet Filter service to suit my individual child’s profile?

Yes. This service offers customizable settings for up to 5 numbers under 1 mobile account. For instance, you can set mobile internet filtering for your Primary School child under age category below 12 and your teenage child from 13 to 18 years old. Similarly, you can select and customize the time restrictions based on their individual schedules of up to a maximum of 3 restriction groups. 

How does SingTel decide on which websites to block with Mobile Internet Filter service?

SingTel uses a pre-selected content categories filtering based on the age of the subscribed child/ward provided. Any websites that falls under these pre-selected content categories will be blocked. The websites content categorization is managed by a professional company which analyses the websites and the database is managed and updated regularly.

How do I know which are the pre-selected content categories which are blocked for my child/ward under Mobile Internet Filter service?

Please visit www.singtel.com/mobileinternetfilter to find out the pre-selected content categories that are recommended for children of the 2 age groups. With the proliferations of internet contents daily, no filtering service will be a 100% foolproof. Parents or guardians should note that this service is not a replacement for parental / adult supervision.  The service may not block access to all unwanted or undesirable websites and SingTel makes no warranty of filtering accuracy.

Can I customize the content categories or specific website to be blocked for my child/ward?

We regret to inform you that the pre-selected mobile content categories are fixed and cannot be customized.

Can I customize the time restrictions timing to be blocked for my child/ward?

Yes, you can customize up the time restrictions up to a maximum of 3 restriction groups.

Am I able to know which restricted websites my child or ward has visited on his/her mobile device?

Yes, you can have up to 1 month visibility of all the restricted websites that your child/ward has browsed on their mobile device once you set the alerts. Simply log in to IDEAS website or IDEAS mobile web and select the report period for each child. You can also choose to be alerted via SMS or email upon the access of the restricted websites.  (Note: For every hour, we only send SMS to the parent for the first SMS, and every 50th SMS).

The report lists all website access within each browsed page including banners or links which might fall under the restricted content categories.

I have completed customizing the contents and time restrictions for my child or ward. What should I do next?

You should turn off and on your child’s/ward’s mobile device after personalizing and saving your settings in order for all personalization to take effect.

What does Mobile Internet Filter service track and manage?

Mobile Internet Filter service lets you track and manage your child/ward’s mobile internet access activity from content filtering to time restrictions.

Will Mobile Internet Filter service still work if my child/ward’s mobile device is connected via WiFi?

No, this service will not work if the mobile device is connected via WiFi, be it at home or outside. Please turn off the WiFi’s setting and connect via SingTel Mobile network to ensure that your child/ward is protected.

Will Mobile Internet Filter service still work if my child/ward roams overseas?

Yes, this service will still work if your child/ward is roaming overseas.

Will Mobile Internet Filter service still work if my child/ward is using mobile applications e.g. certain video or social media application, on their device instead of the phone’s native browser?

Mobile Internet Filter service might not work as each unique mobile application is designed differently and they might not be filtered through SingTel Mobile network.

Can I track the geographical location of child/ward’s mobile device?

No, Mobile Internet Filter does not offer this feature. However SingTel has another service, Locator Plus that will allow you to track and monitor your child/ward’s geographical location.

Can I enjoy the same Mobile Internet Filter protection for my child/ward at home?

SingTel is pleased to introduce Home Internet Filter that is customized to help families better manage their home devices. 

Mobile LIVECam

Mobile LIVECam

Dear customer, MobileLIVECam service will no longer be available with effect from 1st April 2014. Existing customers will still be able to enjoy this service until further notice. We apologise for any inconvenience caused and thank you for your support.

Monitor your home or office remotely via a camera that can send real-time video to your 3G mobile phone.

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Setup Cost (every month) $9.90
Subscription Charges (every month) $6.85
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Activate

Visit one of our stores now.

Benefits
  • Reassuring – You can breathe easy knowing that your home, office or loved ones are safe
  • Versatile – Control the camera remotely, choosing from options such as record, pan, tilt and zoom
  • Good value – Enjoy two affordable camera purchase options and a low monthly subscription fee

Setup cost:

One-time payment of $199.00 for purchase of one camera or a monthly instalment of $9.90 for purchase of one camera via 24 monthly instalments.

Pay only $189.05* as upfront payment or a monthly instalment of $9.41* for purchase of 2nd camera.

Pay only $179.10* as upfront payment or a monthly instalment of $8.91* for purchase of 3rd camera.

*Price is valid for purchase of 2 or 3 cameras at the same time under the same payment mode.

Subscription Cost:

Enjoy 20% off monthly subscription at $6.85 per month for 24 months (U.P. $8.56).

Subscription comes with unlimited incoming video calls. Video call charges only apply to users calling into the Mobile LIVECam camera. SMS notifications are chargeable at $0.05 each.

1. Incorporation by Reference

In addition to:-

1.1 the General Terms (available at :http://home.singtel.com/terms/default.asp?source=general&product_name=general)

1.2 Specific Terms and Conditions of SingTel Mobile (available at: http://home.singtel.com/terms/default.asp?source=mobile)

1.3 SingTel's Billing Terms and Conditions (available here) which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Specific Terms and Conditions of SingTel Mobile's Mobile LIVECam Service. In the event of any conflict or inconsistency between:a. The General Terms, SingTel's Billing Terms and Conditions and/or these Specific Terms and Conditions, such conflict or inconsistency shall be resolved in accordance with the provisions of the General Terms; or 
b. Any provision of the Specific Terms and Conditions of SingTel Mobile and any provision of these Specific Terms and Conditions, these Specific Terms and Conditions shall prevail over the Specific Terms and Conditions of SingTel Mobile.

 
2.  Definition and Interpretation

2.1 In these Specific Terms and Conditions, the following words and expressions shall have the following meanings:

a. "3G Phone" means an approved mobile handset with video call capability.
b. "Camera" means the Camera(s) approved by SingTel Mobile for use with the Service, including all peripherals supplied within the Camera package.
c. "General Terms" means Singapore Telecommunications Limited's General Terms and Conditions of Service.  
d. "Property" means the premises where the Customer is permitted install the Camera.
e. "Service" means the service known as Mobile LIVECam which allows Customers to access their Camera(s) to view the Service Environment(s) remotely via any equipment with video call capability like 3G Phones, SingTel PC Client and/or SingTel Video Phone.
f. "Service Environment" means the location in the Property where the Camera(s) is/are set up.
g. "SingTel" means Singapore Telecommunications Limited (CRN: 199201624D).
h. SingTel Mobile" means SingTel Mobile Singapore Pte Ltd (CRN: 201012456C).
i. "SingTel Group Company" means SingTel and each related corporation of SingTel within the meaning given in the Companies Act. 
j. "Working Days" means Mondays to Fridays excluding gazetted public holidays in Singapore.

2.2 The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions

 
3.  Target Market

3.1 The Service is applicable to all local 3G mobile phone users with 3G video call enabled mobile plans and handsets.

 
4.  Minimum Requirements

4.1 To use the Service, the following are required:

a. the Camera, which the Customer is required to purchase from SingTel Mobile appointed retailer(s) at the prevailing retail price; and
b. A 3G Phone, SingTel PC Client and/or SingTel Video Phone.

 
5.  Commencement and Minimum Subscription Period of Service

5.1 The Service shall be activated on the date as stated in the Service Request Cum Agreement Form or on the date mutually agreed with the Customer.

5.2 The Minimum Subscription Period for the Service shall be :

a. a period of three (3) months from the commencement date of the Service; or
b. where the Customer has opted for a promotional pricing or an instalment plan for the Camera, a period of twenty (24) months from the commencement date of the Service; or
c. such other period as may be stipulated by SingTel Mobile as the Minimum Subscription Period before when the Customer applies for the service. Thereafter, the Service shall continue in force until terminated by SingTel Mobile or the Customer.

 
6.  Termination

6.1 An Early Termination Charge ("ETC") on the Camera shall apply if the Service is terminated before expiry of the Minimum Subscription Period. ETC is calculated based on the remaining months or part thereof of the Minimum Subscription Period multiplied by the monthly charge.

6.2 Without prejudice to anything in the General Terms and Specific Terms and Conditions for SingTel Mobile, SingTel Mobile reserves the right to suspend, restrict, or terminate the Customer's access to the Service for any reason whatsoever. No notice will be required to be given of such action and SingTel Mobile shall not be liable in damages or otherwise for such suspension, restriction or termination.

 
7.  Obligations of Customer

7.1 The Customer agrees not to use and not to allow or permit any other person to use the Service to:

a. cause any threat, harassment, distress, annoyance, inconvenience or anxiety to any person whomsoever;
b. violate any laws or regulations or other persons rights, or interfere with another person's use of the Service;
c. carry out any activities which are actually or potentially injurious to other Customers or persons, or to the operation or reputation of any SingTel Group Company; and / or
d. do any act that may at any time be prohibited by SingTel's Acceptable Use Policy which can be found at URL www.singtel.com.

7.2 The Customer acknowledges and agrees that :

a. there will be no refund or change of Camera(s) after the Camera(s) is/are purchased.
b. Customer may receive certain communication from SingTel Mobile, such as service announcements and administrative messages and that these communications are considered part of the Service.
c. any new features introduced from time to time to augment or enhance the Service, shall be subject to these Specific Terms and Conditions 
d. the Customer is responsible for obtaining access to the Service and providing all materials like wiring, power point or whatsoever.
e. the Service is provided on an "as is" and "as available" basis.
f. the Service is only available on the mainland of Singapore.
g. the Service is 3G network dependent.
h. the Service is supported on video call & DTMF enabled handset. DTMF (dual tone multi frequency) is the signal to the phone company that you generate when you press an ordinary telephone's touch keys.
i. sending of SMS via the Camera's SIM card is chargeable on a per use basis.
j. subscriptions of value-added services are not allowed for this Service. 
k. change of plan to other SingTel Mobile price plans is not allowed.
l. usage of additional services (if available) will be chargeable on a per use basis.

 
8.  Disclaimers

8.1 SingTel Mobile does not warrant the Service will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that the Service is free from any virus or other malicious, destructive or corrupting code, program or macro.

8.2 The Customer further acknowledges and agrees that SingTel Mobile:

a. expressly excludes any guarantee, representation, warranty, condition, term, or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timeliness, completeness, currency, non-infringement, merchantability, or fitness for any particular purpose;
b. shall in no event be liable to the Customer in respect of any matter arising out of or in connection with the Service in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, goodwill or any loss or corruption of data, or any indirect, special or consequential loss or damage whatsoever;
c. shall not be responsible for the consequences of the use of the Service and SingTel Mobile hereby excludes all liability of any kind whatsoever or howsoever caused, whether arising under contract, tort (including but not limited to negligence) or otherwise in connection with or arising from:
i. the use of the Service by the Customer; or
ii. any inaccuracies, errors, omissions or mistakes in, or any delays or interruptions,linked to or referable to the Service;
d. shall not be liable to the Customer for any loss and/or damage or whatsoever in respect of any matter arising from any act and/or omission of a third party who installs the Camera;
e. to the fullest extent permitted by law exclude all warranties, rights and remedies (including warranties implied by statue or otherwise) that the Customer would otherwise be entitled to by law.

 
9. General

9.1 The Customer shall be bound by and shall fully observe and comply with all the General Terms as well as such other Terms and Conditions as may be agreed or accepted by the Customer. The rights and protections conferred on SingTel Mobile under these Specific Terms and Conditions shall be additional to the rights and protections conferred on SingTel Mobile under the General Terms and any other Terms and Conditions agreed or accepted by the Customer.

9.2 SingTel Mobile reserves the right to alter, modify, add to or otherwise vary these Specific Terms and Conditions from time to time by notice to the Customer. The Customer shall be bound by the terms so amended.

Mobile LIVECam

What is Mobile LIVECam?

This is a surveillance service that allows users to monitor their homes remotely via their 3G mobile phones.

Who is eligible for this service?

This service is applicable to all local 3G mobile phone users with 3G video call enabled mobile plans and handsets. For non-SingTel 3G Postpaid customers, you can still enjoy SingTel's Mobile LIVECam by signing up with your NRIC at any SingTel hello! store.

What do I need in order to use the service?

You simply need to sign up for a Mobile LIVECam subscription plan and purchase a Mobile LIVECam. With a 3G Mobile Phone, you will be able to use the service.

What is the list of mobile phones that are compatible with this service?

All 3G mobile phones with video call capability and DTMF (dual tone multi frequency) enabled are compatible for use with the service. DTMF is the signal that you generate to the phone company when you press an ordinary telephone's touch keys.

How do I view the camera?

You can view the camera by initiating a video call from any 3G mobile phone to the Mobile LIVECam number.

How can I control the camera?

Users can control the camera via their 3G mobile phone numeric keypad to:

  • navigate up (2), down (8), left (4), right (6)
  • zoom in (3) /zoom out (1)
  • reduce brightness (7) / increase brightness (9)
  • decrease volume (*) / increase volume (#)

If you are the Administrator, you can also record video clips by accessing the main menu (0).

Who is the Administrator to the camera?

The first person to access to view the camera is the Administrator. Thus customers are advised to set the Administrator rights immediately upon purchase before informing your friends of their access rights.

Can I assign the Administrator's right to another mobile number?

Yes, you can but this is not recommended. Please refer to the User Guide under Changing of Administrator Number.

Who can I invite to view my camera(s)?

You can invite those who are on 3G Mobile, SingTel Video Call subscribers to view the camera(s). You must add their numbers to the Access List and your PIN must be given to them in order for them to view the camera(s)

How many numbers can I add to my Access List?

A maximum of 20 numbers can be added to the Access List, including the Administrator number

Is there a time lapse in viewing the camera?

No, it's real-time viewing.

Is there a recording feature?

Yes. However, only the Administrator has the exclusive right to record, ensuring that the Micro SD card is properly inserted before the recording can be done. Images during normal viewing will not be stored.

How long can I view the camera per session?

The maximum video call duration per session is 3 hours. If the video call duration is more than 3 hours, the call will be disconnected automatically.

How many cameras can a customer subscribe to?

Each Mobile LIVECam service subscription entitles one camera. Customers can subscribe to multiple subscriptions for multiple cameras, as long as it is within the guidelines of SingTel Mobile.

How many people can access to the same camera at any one time?

Only 1 person can access to the same camera at any one time.

What is infrared mode?

Infrared mode allows users to view the camera when the environment is dimly lit. The Mobile LIVECam camera will turn on infrared spotlight in lowly lit environments.

How do I make changes to the Access List?

Only the Administrator can make changes to the Access List by accessing the main menu during the 3G video call, or via the SMS commands. For the list of SMS commands, please refer to User Guide.

Can I use the service and view the camera installed at home when I am overseas?

Yes, as long as there is 3G coverage overseas. When you call into the Mobile LIVECam number, you will be prompted to enter your mobile phone number and PIN. IDD charges apply.

Click here for 3G roaming destinations.

Can I bring the Mobile LIVECam and use overseas?

No. The service is meant for local usage.

Why is there a difference in the SMS command for setting Camera Beep Alert?

This is due to a different software version. Customers are advised to use 'buzz' if 'beep' does not work.

What is my Mobile LIVECam's default PIN?

What is my Mobile LIVECam's default PIN?

How can I change the Mobile LIVECam PIN?

Only the Administrator can change the PIN by accessing the main menu during the 3G video call, or via the SMS command. For the list of SMS commands, please refer to User Guide.

What will happen if I enter the wrong PIN?

There is a maximum of three attempts. The video call will be disconnected on the third wrong attempt.

How do I manage the access rights to my Mobile LIVECam?

The PIN is applicable to all people in the Access List. You must remember to inform everyone in the Access List if you change the PIN for the camera.

What should I do if I forget the PIN or the Administrator number?

Please bring your Mobile LIVECam to the vendor stated in the warranty card to reset the PIN or Administrator Number. This will erase all your settings in the camera, restoring it to the factory default settings.

What is the Mobile LIVECam service subscription fee?
Charges Residential Customers
SIM Card and Connection Fee Waived
Monthly Subscription $8.56
Minimum Subscription Period
  • Upfront Payment for the Camera
  • Promotional pricing or Instalment Plan for the Camera

 

  • 3 months
  • 24 months

Note:

  • If customer terminates before 3 / 24 months, he/she will still have to pay the subscription of the remaining months.
  • Prices stated above are inclusive of prevailing GST.
Will I get billed for video recording?

Prevailing video call charges apply when the Administrator calls into the camera, but once the recording duration has been entered and recording initiated, the video call will end and charges stop. Recording commences in offline mode.

Administrator will be notified via SMS once the recording is completed, or if the recording is disrupted via an incoming video call. SMS notification by the Mobile LIVECam USIM is chargeable at $0.05 each.

I received SMS notifications from the Mobile LIVECam camera, do I need to pay for it?

As a recipient of the SMS, you will not be charged. However, the SMS initiated from the Mobile LIVECam USIM eg. notification upon the completion of the video recording, is chargeable on a pay-per-use basis of $0.05 each under your Mobile LIVECam account.

As the administrator of the Mobile LIVECam, is there any other charges that I may incur?

You may incur charges for the sending of SMS commands to manage the camera's settings. The charges are billed to the Administrator's mobile service account.

How much do I have to pay each time I access my Mobile LIVECam?

Video call to Mobile LIVECam will be charged at prevailing video call rates beyond bundled airtime as per price plan for 3G Mobile, Video Call and/or Video Call on BroadBand.

Will I be billed when the invited party access to view my Mobile LIVECam?

No, the access charges will be billed to the invited person who access to view your Mobile LIVECam.

Where can I go in order to subscribe to this service?

You may go to any of our hello! stores to apply for subscription.

What are the documents required for verification?

The original NRIC of the applicant is required for verification. For SME customers, the authorized personnel have to produce their original NRIC, Authorisation Letter and Business Registration Certificate.

Are there any charges that I will incur at the point of sign up?

At the point of sign up, you need to pay for price of the camera if you are paying upfront.

How long does it take to activate this service?

The SIM card is a pre-activated card, thus the Service is in use the moment you sign up for it.

Can I cancel the application and return the camera?

No. The Service is activated the moment you sign up for it. If you do not wish to continue with the service, you can arrange for termination. Penalty applies.

Is there any minimum subscription period?

Yes, a 3-month contractual period applies for customers who make upfront payment for the camera whereas a 24-month contractual period applies for customers who opt for a promotional pricing or installment plan for the camera.

Is there any equipment contract period?

If you terminate the service within 24 months, there will be an equipment penalty imposed. To calculate your equipment penalty, multiply the number of remaining months by your monthly installment rate

What is the price of the Camera?
Model Price (Include GST)
MF58
  • Upfront payment of $353.10 (3-mth contractual period); or
  • Promotional upfront payment of $199.00 (24-mth contractual period); or
  • 24-mth installment at $9.90/mth (24-mth contractual period).
What are the specifications of the Cameras?
Dimension 104mm x 101mm x 101mm (approx.)
Weight 263g with integrated battery (approx.)
Camera 0.3 Megapixel (solar/infrared dual mode)
Battery (Continuous Standby Time) 300 hours* (approx.)
Recording Time (In Sunlight Environment)
18 hours* (approx.) 
(dependent on memory card capacity)
Recording Time (In Infrared Environment) 8 hours* (approx.)
Video Communication Time (In Sunlight  Environment) 5 hours*
Video Communication Time (In Infrared Environment) 4 hours*
Charge Time 7 hours (approx.)

*Subject to Network Status

Will the Access List and PIN be affected if I reset the camera?

No, the Access List & PIN will not be affected.

What is the use of the 'CLEAR' button?

The 'CLEAR' button allows you to clear all the numbers in the Access List except the Administrator number by pressing it for more than 3 seconds.

Is there any warranty for the camera?

There's a 1 year warranty for the camera and 6 months warranty for the battery from the date of purchase

Vendor's contact :

ZTE Singapore Pte Ltd

151 Lorong Chuan #04-01A

New Tech Park Singapore 556741

Hotline : 68231899

Fax : 68231880

Operating hours: 9am to 6pm (Mon to Fri)

Can I use my own camera?

No. The cameras are bundled in the service package and your camera may not support the function for this service.

How do I terminate my subscription for the LIVECam Service?

Please call 1626 for termination.

How long does it take to for the termination to be effective?

It will take 3 working days.

Will there be any pro-ration of the bill?

Yes. The bill will be pro-rated if you are out of contract.

Why can't the Mobile LIVECam be powered on?

Please check the colour of the power indicator. If the power indicator isn't on, please charge the Mobile LIVECam. If the colour of power indicator is Cyan, please check if the USIM card is valid and is not locked. You can check if the USIM card is locked by inserting it into a mobile handset. If it prompts you to input a PIN when you power on the handset, please set the switch of the PIN off. After you have confirm the USIM card is valid and not locked, insert it back to the USIM Card Slot and press Reset Key to power on the Mobile LIVECam.

Why can't I initiate a Video Call to the Mobile LIVECam?

Please check the colour of the signal indicator. If the signal indicator is not lit, the Mobile LIVECam hasn't powered on normally. Please press 'Power' key to power on the Mobile LIVECam.

If the signal indicator is red (flash), there is no 3G network available or the signal of the 3G network is very weak. If the signal indicator is yellow (flash), the Mobile LIVECam is working properly. If you are unable to initiate a video call to the Mobile LIVECam, please check if your handset is under roaming or if your phone number is in the Access List. If your handset is roaming or the phone number is not in the Access List, you will not connect to the Mobile LIVECam successfully.

Why isn't the communication stable when I dial video calls in some places?

The communication can be unstable when either the caller or the camera loses a stable 3G signal. Please try again later or contact your service provider.

Why isn't there any notifying tone when I dial up a video call?

There are relative settings in the Mobile LIVECam. As an Administrator, you can set the switch of the notifying tone on/off by initiating an SMS command.

Why is there echo when using the Mobile LIVECam in some places?

It happens when the volume is too high or your handset is too close to the Mobile LIVECam.

Why can't the handset display the main menu and/or control the Mobile LIVECam via SMS?

It is because your number is not the Administrator number. Only the Administrator number can set the parameters of the Mobile LIVECam.

Why can't the video call be connected when the Mobile LIVECam works properly?

Please check whether your handset is roaming or if you have subscribed to the Caller Number Non-Display service.

If you receive the SMS prompt:" The Access List has reached its limit, you can't be connected." At this time, you can press the "CLEAR" button to clear the 19 numbers saved in the Mobile LIVECam except for the Administrator number, or delete some of the numbers in the Access List through the Administrator Number.

MobileSwop

MobileSwop

Swop or replace your device with MobileSwop. No questions asked.

  • Good Value – Lowest monthly subscription fee
  • Convenient – Swop or replace your mobile device anytime, anywhere in Singapore. No questions asked.
  • Worry-free – Easily back up your mobile contacts and synchronize all your files into Store & Share
Show More
Setup Cost free
Subscription Charges (every month) $8.00
Show More
Benefits

MobileSwop allows you to swop or replace your mobile device and safe-guards your data with Store & Share.

You can now make 2 Swop or Replace your mobile device in rolling 12 months, starting from the delivery date of the preceding request. Plus, back up your mobile contacts and synchronize all your files to the cloud with free 4GB/mth Store & Share. For more information, visit www.singtel.com/store&share

GENERAL

 

These terms (“Terms”) form part of the application form (the “Agreement”) you signed at the time you applied for the Service. They apply to your legal relationship with SingTel Mobile Singapore Pte Ltd (“SingTel Mobile”) in respect of the Service.

 

SERVICE SUMMARY

 

Upon your successful enrolment for the Service and ongoing compliance with these Terms, the Service allows you to request a Like Mobile Device (i) in exchange for your Registered Device (a “Swop”) and by paying a Swop Fee; or (ii) without returning such device (a “Replacement”) and by paying a Replacement Fee (the “Device Swop and Replacement Service”).

The Service is supported by NEW Asurion Singapore Pte Ltd, as a subcontractor of SingTel Mobile to assist in providing the Service.

 

ENROLLING

 

Eligibility to apply - In order to request enrolment for the Service for an Eligible Device you must:

1) be a residential or Corporate Individual Scheme customer on an active postpaid mobile plan with SingTel Mobile (your “Mobile Plan”);

2) register the Eligible Device to be tied to your Mobile Plan (the “Registered Device”);

3) not be in default of any payment obligations in relation to your Mobile Plan;

4) intend to use the Eligible Device with your Mobile Plan; and

5) sign the Agreement.

 

Acceptance and Start Date – You will be enrolled for the Service from the date your Application is successful (the “Start Date”).

 

Time of application – You may make your application (i) at the time you purchase your Eligible Device when you sign up/recontract your Mobile Plan (“Application”); or (ii) any time during the 30 days after you sign up/recontract your Mobile Plan with your Eligible Device (“Post Purchase Application”).
 
Post Purchase Application – In order to request enrolment for the Service for an Eligible Device with a Post Purchase Application, the following additional conditions apply:
1) You must have bought your Eligible Device on or after 1 September 2014;
2) You may not be able to make a Service Request for 30 days from the Start Date if your Eligible Device has not undergone a physical verification by a SingTel Mobile sales representative;
3) You must present proof of your purchase of the Eligible Device when requested by SingTel Mobile; and
4) SingTel Mobile must be able to verify that the Eligible Device is active on Singapore Telecommunication Ltd’s (“SingTel”) network.
 
FEES
 
Monthly Fee - You will pay the monthly fee of $8.00 (inclusive of GST) (the “Monthly Fee”). The Monthly Fee due on the first and last months of your subscription to the Service will be prorated to the days of actual subscription.
 
Service Fee - You will pay the swop fee (“Swop Fee”) or the replacement fee (“Replacement Fee”) (each, a “Service Fee”) according to the table below for each Service Request:
 
Tier* Swop Fee** (including GST) Replacement Fee** (including GST)
S$600 or more S$160.50 S$481.50
S$599.99 or less S$85.60 S$214.00
* Based on recommended retail purchase price (RRP) of the Registered Device (excluding GST) on the date you purchased the Registered Device, as advised in your Agreement.** The Swop Fee and Replacement Fee may be amended by SingTel Mobile from time to time.
 
TERMINATION
 
By you - You can terminate the Service at any time by calling 1688.
 
By SingTel Mobile - SingTel Mobile may immediately terminate the Service if SingTel Mobile reasonably believes that:
1) you are using the Service (whether intentionally or not) in a way that may adversely impact SingTel Mobile or SingTel Mobile’s reputation;
2) you are using the Service in a manner which is fraudulent, illegal or related to any criminal activity;
3) you have breached these Terms;
4) you are or may become bankrupt;
5) you have provided SingTel with incorrect, false or incomplete information;
6) you have not promptly paid any bills issued by SingTel;
or for any other reason at SingTel Mobile’s discretion.
 
Automatic - The Service will terminate immediately if:
1) your Mobile Plan is terminated by you, or by SingTel Mobile;
2) you migrate your Mobile Plan to a pre-paid mobile plan; or
3) you transfer your Mobile Plan to another person.
 
No reactivation – If the Service has been terminated for an Eligible Device, the Service cannot be reactivated for that Eligible Device.
 

SUSPENSION OF YOUR MOBILE PLAN

 

In the event that your Mobile Plan is suspended (by you or SingTel Mobile, for any reason other than a lost SIM card) for a limited time, the Agreement, the Service and corresponding Monthly Fees will be suspended for the period during which your Mobile Plan is suspended. Should your Mobile Plan be reactivated, you will not be able to make a Service Request for a period of 14 days after such reactivation.

 

NO CHANGE OF REGISTERED DEVICE

 

Your Registered Device may not change except for:

1) the change made following a Swop or a Replacement; or
2) the exchange of your Registered Device in the context of the manufacturer’s warranty scheme for a new device which is identical to your Registered Device. You must inform the Call Centre of such change and provide proof of exchange where necessary in order for SingTel to update its records with the IMEI of such new device, from which time the new device will become the Registered Device.
 

DATA PRIVACY

 
You understand that these Services are subject to Clause 15.2 of the General Terms (http://info.singtel.com/terms-general) and SingTel Data Protection Policy (http://info.singtel.com/personal/dataprotection). In addition, as a prerequisite to enrolling and using these Services, you consent to SingTel’s subcontractor, NEW Asurion Singapore Pte Ltd., storing or hosting data with affiliates in Japan and the USA and processing credit cards through a third party vendor in OECD countries. The recipient of these data are bound by local laws, legally enforceable agreements and/or legally binding corporate rules which provide a standard of protection that is at least comparable to the protection under the Personal Data Protection Act (Act 26 of 2012) of Singapore. 
 
MISCELLANEOUS
 
The Service, these Terms, the Monthly Fee and the Service Fee are subject to change (and in the case of the Service, withdrawal) at any time. We will notify you of the changes through the Website and if you continue your subscription to the Service after such changes are published on the Website, you will be deemed to have agreed to those changes.
 
If SingTel Mobile introduces new services, you may be entitled to subscribe to such services (at an additional cost) by contacting the Call Centre, and the Monthly Fee will be adjusted pro rata.
 
The Service in general and completion of Service Requests in particular are subject to events beyond SingTel Mobile’s reasonable control. If such events occur, the Service will be suspended until future notice.
Apart from these Terms, SingTel Mobile expressly disclaims all warranties of any kind save for those which are statutorily mandated under Singapore law. SingTel Mobile shall not be liable for any direct or indirect loss or damage caused to you in respect of any matter howsoever arising in connection with the provision and/or your use of the Service. You agree to defend, indemnify and hold faultless SingTel, SingTel Mobile, its associates and their directors, officers, successors and assigns, from and against any and all liabilities, damages, losses, costs and expenses caused by or arising out of your use of the Service.
 
In addition to these Terms, you shall be bound by and shall fully comply with SingTel’s General Terms and Conditions of Service (“General Terms”) and SingTel Mobile’s Specific Terms and Conditions of Service (“Specific Terms”), which terms and conditions shall be deemed incorporated by reference. In case these Terms contradict the General Terms or Specific Terms, these Terms will prevail.
 
SingTel Mobile may from time to time offer promotions relating to the Service. Any such promotions shall be governed by the terms and conditions attached thereto by SingTel Mobile, and by these Terms to the extent that the promotion’s terms and conditions are silent. In the event of any conflicts between a promotion's terms and conditions and these Terms, the promotion’s terms and conditions shall prevail.
 
DEFINITIONS
 
Call Centre means the Service call centre available at 6643 1080. Device means a mobile wireless device that (i) has a display screen; (ii) supports one or more wireless network connectivity options; and (iii) that is operated using touch input or a miniature keyboard. It does not include any Device Accessories. Device Accessories means anything that is either (i) provided by the original manufacturer in the box with a Device; or (ii) sold separately to be used in conjunction with a Device. It includes (i) batteries; (ii) SIM cards; (iii) memory cards; (iv) chargers; (v) ear buds; (vi) boxes; (vii) cases; (viii) cables and (ix) mounts. Eligible Device means a new Device with a valid IMEI purchased on or after 1 September 2014 and that is (i) on the supported device list on the Website and purchased by you at a Retail Store; or (ii) supplied to you by the original equipment manufacturer under a warranty claim. IMEI means the international mobile equipment identity number for a Device. Like Mobile Device means a Device, compared to the Registered Device, that: (i) is of similar kind, quality and functionality; (ii) is new or refurbished (containing original or non-original manufacturer parts); (iii) has same or greater memory; (iv) may be a different model or colour; (v) has a different IMEI; (vi) is provided in plain packaging marked “not for resale” rather than the original manufacturer packaging; and (vii) does not include any Device Accessories. Service means the Device Swop & Replacement Service. Retail Store means any SingTel shop or SingTel Exclusive Retailer in Singapore. Tier means the tier of your device for the purpose of determining your Swop Fee or Replacement Fee as set out in your Agreement. Website means the website dedicated to the Service, through which you can access information and assistance, at www.singtel.com/mobileswop.
 
DEVICE SWOP AND REPLACEMENT SERVICE
 
Service Request - You may only make a Service Request by calling the Call Centre, or by other means that SingTel Mobile may advise on the Website.
 
Entitlement - You are entitled to no more than two Swop Service Requests or one Replacement Service Request within a rolling 12-months period (“Entitlement”), starting from (i) in the case of Swop Service Requests, the date your first, or penultimate, Service Request is completed by delivering your Like Mobile Device (whichever is the later); or (ii) in the case of Replacement Service Requests, the date your previous Service Request is completed by delivering your Like Mobile Device.
 
To clarify, if you have made a Swop Service Request then you may not make a Replacement Service Request for 12 months from the date the Swop Service Request was completed by delivering the Like Mobile Device. Similarly, if you have made a Replacement Service Request, you may not make any Service Request (Swop or Replacement) for 12 months from the date the Replacement Service Request was completed by delivering the Like Mobile Device.
 
Conditions - The Call Centre will only accept Service Requests if:
 
1) your Mobile Plan is still active and you are still using the Registered Device with the telephone number associated to your Mobile Plan, as determined by SingTel Mobile;
2) you provide any additional information reasonably requested by SingTel Mobile, including proof of identity;
3) you do not have any outstanding SingTel bills (other than your current bill);
4) you do not have another Service Request pending or unfulfilled;
5) the Service Request is not for a Device Accessory.
 
When you make a Service Request, you are not required to establish that your Registered Device is broken, lost, stolen or damaged. SingTel Mobile may, however, ask you about the condition of your Registered Device or the reason why your Registered Device is not available for a Swop, for informational purposes so that it can best facilitate your Service Request. If your Service Request is for a Replacement we will send a new SIM card.
 
Title in and any rights to the Registered Device transfer to SingTel Mobile on acceptance of your Service Request relating to that Registered Device, and you hereby assign to SingTel Mobile all associated rights and benefits of any manufacturer’s warranty.
 
Like Mobile Device – SingTel Mobile makes no representation or warranty that any Like Mobile Device will be identical or offer the same functionality as your Registered Device. If it is available, you will be offered a Like Mobile Device that is the same make and model as your Registered Device, but not necessarily the same colour. Otherwise, SingTel Mobile will offer you a comparable Device with a feature and attribute range similar to the Registered Device instead.
 
Warranty - Each Like Mobile Device has a 6 month warranty against manufacturer malfunctions and defects that starts from the date of delivery. You may make a warranty claim for a Like Mobile Device by calling the Call Centre (“Warranty Request”). We will handle a Warranty Request in the same way as a Service Request except that a Warranty Request will not count towards your Entitlement and the Service Fee will not be payable.
 
Data transfer - SingTel Mobile is not responsible for the transfer of any data or information between the Registered Device and the Like Mobile Device. Such a transfer is done entirely at your own risk. In the event there is any inconvenience, delay, loss or damage to any data or information, you agree not to hold SingTel Mobile responsible or liable for any such loss, delay or damage to you.
 
Service Fee - The Service Fee will be payable by credit card at the time of your Service Request. SingTel Mobile may also allow you to pay the Service Fee by cash directly to the person delivering the Like Mobile Device. The Service Fee is payable directly to NEW Asurion Singapore Pte Ltd. who has been appointed by SingTel Mobile to collect the Service Fee.
 
Delivery in Singapore - SingTel Mobile will deliver a Like Mobile Device to an address on (i) the main island of Singapore; or (ii) Sentosa. SingTel Mobile will not deliver a Like Mobile Device to a post office box, MRT station, shopping centre, car park or any other public place. The decision on whether to deliver to any location other than your registered address is in SingTel Mobile’s sole discretion. The delivery will be via courier within the delivery times specified below and subject to (i) any extensions as may be required for force majeure events; (ii) delay to the delivery by the courier; or (iii) where SingTel Mobile deems it necessary to perform additional verifications relating to your Service Request. The Call Centre will advise you on the time frame for deliveries to Jurong Island and the outlying islands of Singapore. Deliveries to an address in Singapore will be made at no charge to you except that any deliveries (i) after two failed attempts on Monday-Saturday; or (ii) scheduled for Sunday, will be subject to a surcharge to be paid by you in advance by credit card.
 
Service Request received Delivery time*
Monday to Friday, 8 am to 2 pm Within 4 hours of the Service Request
Monday to Friday, between 2 pm and midnight The next day before 12:00 noon
Monday to Saturday, midnight to 8am The same day before 12:00 noon
Saturday 8 am to 2 pm Within 4 hours of the Service Request
Saturday 2 pm to Sunday 10am Delivery on Sunday by 6pm**
Sunday after 10 am The following Monday before 12:00 noon
* For delivery times that fall on a public holiday, the delivery will occur on the next day that is not a public holiday.
** Additional $85.60 (incl GST) charge applies for all deliveries made on Sundays.
 
Delivery formalities - In order to complete the Service Request, the courier engaged by SingTel Mobile to deliver the Like Mobile Device will:
1) ask for and verify the same identity proof you provided when enrolling for the Service;
2) in the case of a Swop, verify that the Device you are presenting is the same as the Registered Device (by comparing the IMEI);
3) collect the Service Fee from you (in cash), if it has not been paid by credit card at the time of the Service Request;
4) in the case of a Swop, collect the Registered Device from you (the “Original Registered Device”); and
5) deliver the Like Mobile Device (the “Delivered Device”) to you alone (and no proxy will be accepted).
 
If the Registered Device is operated by iOS 7 and above, you must turn off the ‘Find My iPhone’ security feature before returning your Registered Device to the courier. The ‘Find My iPhone’ feature can only be turned off using your unique Apple ID and password. If you do not turn off the ‘Find My iPhone’ feature we may have to cancel your Service Request or treat your Service Request as a Replacement and charge the Replacement Fee.
 
As soon as the Delivered Device is in your possession, you acknowledge that:
1) the Delivered Device becomes your Registered Device;
2) the Delivered Device is sufficient consideration for you to transfer ownership of the Original Registered Device and you have relinquished all rights to the Original Registered Device; and
3) SingTel Mobile will not return the Original Registered Device to you.
 
Incorrect Device - In the case of a Swop, if SingTel Mobile discovers that the Device you returned to its representative was not the Registered Device at the time of the Service Request, you must return the correct Eligible Device within 7 days of delivery of the Delivered Device. Failing this, SingTel Mobile may charge you an additional fee equivalent to the Service Fee.
 
Undertaking Agreement
 
1) *I/We agree to subscribe for the above Services on the above terms and conditions, which terms and conditions shall apply on acceptance of this application. 
 
2) *I/We acknowledge that *I/we have seen, read and understood and do hereby accept the above terms and conditions. The above terms and conditions are also available at insert SingTel website. 
 
3) *I/We acknowledge that Asurion has assigned to SingTel/SingTel Mobile its right to bill and collect from *me/us the Monthly Fee under this Agreement and *I/we shall pay all such Monthly Fees to SingTel/SingTel Mobile. 
 
4) *I/We agree that Asurion shall be entitled to use or disclose any information or data disclosed by *me/us in accordance with this Agreement. 
 
5) *I/We confirm that all information given by *me/us in connection with this application is true and correct. 
 
*SingTel refers to Singapore Telecommunications Limited and SingTel Mobile refers to SingTel Mobile Singapore Pte Ltd. For the avoidance of doubt, SingTel and SingTel Mobile are not the parties to this Agreement. 

 

 

MobileSwop

What is MobileSwop?

MobileSwop is an add-on service which SingTel Mobile postpaid customers can subscribe to. This service allows those customers to Swop or Replace their devices for any reason provided that they meet the eligibility criteria set out for MobileSwop and the Swop or Replace service, and pay the relevant fees.

How does MobileSwop work?

You can sign up MobileSwop at $8.00 per month (incl. GST) and it will be billed to you via your SingTel bill.

The service allows you to make 2 Swops or 1 Replace of your handset by paying the relevant service request fee as stipulated in the following table:

Handset RRP*
(excluding GST)
Swop Fee
(excluding GST)
Replacement Fee
(excluding GST)
S$600 or more S$160 S$481.5
Less than S$600 S$85.6 S$214

*RRP is the Recommended Retail Price (excluding GST) of the handset at the point of purchase. SingTel may amend the Swop Fee and the Replacement Fee.

When you sign up for MobileSwop, if you are not already a Store & Share subscriber, you will be eligible for bundled Store and Share 4GB per month at no additional charge. . The mobile app is available on Android OS 2.3 and iOS 4.0 or above.

Why do I need to subscribe MobileSwop when my device is covered under a 12-month warranty provided by the manufacturer?

The manufacturer’s warranty usually covers more specific cases; it may be that you are not able to request a replacement device under the terms of the manufacturer’s warranty. MobileSwop allows you to replace or swop your device for any reason; provided you meet the eligibility criteria for MobileSwop and the relevant swop or replacement service, and pay the relevant fees. Also, you can avoid the hassle of having to physically visit and spend time at OEM service centers as the replacement device will be delivered to you.

Where can I sign up for MobileSwop?

You can sign up for MobileSwop at any SingTel Shops and SingTel Exclusive Retailers.

I have a MobileShare supplementary contract. Can I take up MobileSwop for my supplementary line?

No, you are only eligible to take up one MobileSwop service per eligible postpaid contract, and that MobileSwop service will be linked to your main mobile number, not the MobileShare supplementary customer.

What do you mean by like-for-like swop/ replacement?

A like-for-like swop or replacement means, as compared with your original enrolled device; a device which:

  • Is of similar kind, quality and functionality;
  • is new or refurbished;
  • will have the same or greater memory;
  • may be of a different brand, model and/or colour;
  • is delivered in plain packaging marked “not for resale” rather than the original manufacturer packaging; and
  • does not include any device accessories.

How does the 2 service requests in 12 months entitlement work?

You are entitled to no more than 2 Swop service requests or 1 Replacement service request within a rolling 12 months, starting from the delivery date of the first service request.

Example 1: Customer A makes a Swop service request – he will be advised that he is still eligible to make 1 further Swop request but cannot make a Replacement request until or after the first anniversary of the delivery of his 1st service request (in this case, his Swop service request).

Example 2: Customer B makes a Replacement service request – she will be advised that she has now exhausted her entitlement and cannot make another service request until the first anniversary of the delivery of her 1st service request (in this case, her Replacement service request).

NOTE: The rolling 12 months begins from the delivery date of the relevant service request, not from the commencement / enrollment of MobileSwop. If two Swop service requests are made within the rolling 12 month period, you are no longer eligible to make a Replacement request within that rolling 12-month period.

Do I need to pay for a service request?

A service request fee will be charged for each service request depending upon whether it is a swop service request or a Replacement service request, as follows:

Handset RRP*
(excluding GST)
Swop Fee
(excluding GST)
Replacement Fee
(excluding GST)
S$600 or more S$160.5 S$481.5
Less than S$600 S$85.6 S$214

*RRP is the Recommended Retail Price (excluding GST) of the handset at the point of purchase

These fees may be amended by SingTel from time to time.

Note: For delivery times that fall on a public holiday, the delivery will occur on the next day that is not a public holiday.

What are the delivery hours?
Service Request received Delivery time
Monday to Friday, 8 am to 2 pm Within 4 hours of the Service Request; latest by 6pm
Monday to Friday, between 2 pm and midnight The next day before 12 noon
Monday to Saturday, midnight to 8am The same day before 12 noon
Saturday 8 am to 2 pm Within 4 hours of the Service Request; latest by 6pm
Saturday 2 pm to Sunday 10am Delivery on Sunday by 6pm (chargeable); or Monday before 12.00 noon (free of charge)
Sunday after 10 am The next day before 12.00 noon
Note: No deliveries on public holidays

*Additional $85.60 (excl GST) charge applies for all deliveries made on Sundays.

Note: For delivery times that fall on a public holiday, the delivery will occur on the next day that is not a public holiday.

What is the mode of payment for the service request fee?

You can pay via credit card or cash upon delivery of the exchange or Replacement device (unless overseas delivery is requested, in which event all charges must be paid by credit card).

How does the swopping of device work?

You need to hand over your original enrolled device to the courier, in exchange for the Like Mobile Device. If you are unable to hand over your original enrolled device, the Like Mobile Device will not be handed over.

Is there a warranty on the swop/replaced device?

Yes, each Like Mobile Device has a 6 month warranty against manufacturer malfunctions and defects that starts from the date of delivery. You may make a warranty claim for a Like Mobile Device by calling the MobileSwop 24-hour hotline at 6643 1080. We will handle a warranty request in the same way as service request except that a warranty request will not count towards your 2 in 12 Entitlement and the service fee will not be imposed.

How do I backup my data?

MobileSwop add-on comes with a free 4GB Store & Share. Simply backup your data through Store and Share.

Multi-Party Conference Call

Multi-Party Conference Call

Talk with up to five other parties at the same time in one Multi-Party Conference Call.

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Setup Cost free
Subscription Charges (every month) free
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Benefits
  • Easy – Follow a couple of simple steps to quickly and easily add additional parties to your call
  • Convenient – Initiate a Multi-Party Conference Call anytime, anywhere
  • Free – Enjoy this Value-Added Service for free

Home Network GSM900 - Up to 6 parties.

Home Network GSM1800 - Up to 3 parties.

Please check with your equipment vendor to ensure that your mobile phone supports this feature.

Premium Rate Service (PRS) Barring Service

Premium Rate Service (PRS) Barring Service

Allows customers to bar specific mobile numbers from subscribing to chargeable mobile content e.g. 1900 chatline, 4D/TOTO, SMS News, Games, Quizzes and Contests.

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Setup Cost free
Subscription Charges free
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Activate
Benefits
  • Peace of mind – No bill shock from unintentional subscriptions
  • Empowering – Protects you and your loved ones

Premium Rate Service (PRS) Barring Service

What is PRS Barring Service?
PRS Barring service allow customers to bar a specific mobile number from subscribing to chargeable mobile content such as 1900 chatline, 4D/TOTO, CNA News Pack, Games, Quizzes and Contests. Customers will not be able to subscribe to any PRS contents in the future once PRS Barring service is activated.
What is the monthly subscription fee for PRS Barring service?
PRS Barring service is FREE with no monthly subscription fee.
How to I sign up for PRS Barring Service?
  1. Dial *BLOCK (*25625) to sign up.
  2. MyAccount
  3. My SingTel Account
  4. IDEAS Smartphone Portal
What contents are considered as PRS contents?
All chargeable contents that can be purchased and consume in the mobile phone. Some examples are 1900 chatline, 4D/TOTO, CNA News Pack, Games, Quizzes and Contests.
What contents are considered as non PRS contents?
FREE SMS Contents, apps from all marketplace (e.g. Apple App Store/Google Play) and connecting tones are some examples of non PRS Contents.
Does PRS Barring service covers Apple App Store/Google Play downloads?
No. Any content that is downloaded as an application from Apple App Store/Google Play (as well as all other App download platforms) are not covered under PRS Barring Service.
What will happen to my existing PRS mobile contents after I sign up for PRS Barring Service?
Existing PRS mobile contents will not be affected except 3rd party contents (e.g. Quiz Subscription and 1900 chatline) which will be terminated immediately.
How is PRS Barring Service different from 1900 Mobile Bar?
PRS Barring consist of both barring of PRS contents and 1900 Premium Service (such as chatline and voting).
As a 1900 Mobile Bar subscriber, will subscription of PRS Barring service affect my 1900 Mobile Bar service?
No. It will not affect. If you unsubscribe to 1900 Mobile Bar, you will still enjoy the PRS content bar. If you unsubscribe to PRS barring service (via *BLOCK), your 1900 Mobile Bar subscription will not be affected.
I am a prepaid customer. Am I eligible to sign up for PRS Barring service?
Yes. SingTel Mobile Prepaid customers are also eligible to sign up for PRS Barring service. Prepaid customers can dial *BLOCK (*25625) to sign up or unsubscribe from PRS Barring service. To check if you are already subscribed to any Premium Rate Services, dial *361.
If I were to port out my mobile number to StarHub/M1, will my PRS Barring service be terminated?
Yes. PRS Barring service will be terminated once you port out your mobile number to other service providers.

SMS Plus

SMS Plus

Set an “Out of Office” auto-reply to incoming SMSes sent from any mobile number when it isn’t convenient for you to answer them. You can also copy and divert incoming/outgoing SMSes to another mobile phone number or an email account.

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Setup Cost free
Subscription Charges (every month) $2.14
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Activate

Dial *SMS (*767)  or login to My Account to activate now.

Benefits
  • Empowering – Efficiently manage your SMSes to suit your needs and schedule
  • Customisable – Options to divert or copy messages to another mobile number or to your email, or set an "out-of-office" auto-reply when you're not available
  • Affordable – Choose between a low pay-per-use rate or a monthly subscription rate

Cost:
The pay-per-use rate is $0.54 per activation, per feature. The monthly subscription rate is $2.14 for unlimited activations across features.

1. Incorporation by Reference

In addition to:

(a) The General Terms

(b) Specific Terms and Conditions of SingTel Mobile

(c)  SingTel's Billing Terms and Conditions

Which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Specific Terms and Conditions of SingTel Mobile's SMS Plus Service. In the event of any conflict or inconsistency between these Specific Terms and Conditions, General Terms, Specific Terms and Conditions of SingTel Mobile and SingTel's Billing Terms and Conditions, it shall be resolved in the following order of precedence:

(i)  The General Terms

(ii) These Specific Terms and Conditions;

(iii)Specific Terms and Conditions of SingTel Mobile; and

(iv)SingTel's Billing Terms and Conditions

 
2. Definition and Interpretation

2.1 In these Specific Terms and Conditions, the following words and expressions shall have the following meanings:

a. "General Terms" means Singapore Telecommunications Limited's General Terms and Conditions of Service.

b. "SMS Plus Service" means the service which allows Customers (defined under Clause 3.1 below) to use features as follows:

  • SMS Plus Out-of-Office - Customer can set an autoreply SMS when Customer is not available;    
  • SMS Plus Copy - which includes two (2) services, SMS Plus Copy Incoming and SMS Plus Copy Outgoing. Customer can copy Customer's incoming and outgoing SMS up to five (5) parties only i.e. to five (5) other mobile numbers or to five (5) email addresses or a combination of both. For the purpose of these Specific Terms and Conditions, this act shall be referred to as "Copy"; and    
  • SMS Plus Divert - Customer can divert incoming SMS to another mobile number and/or an email address. For the purpose of these Specific Terms and Conditions, this act shall be referred to as "Divert".
  •   c. "SingTel Mobile" means SingTel Mobile Singapore Pte Ltd (CRN:201012456C).
  •   d. "SingTel Group Company" means SingTel and each related corporation of SingTel within the meaning given in the Companies Act.

2.2 The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.

 
3. Target Market

3.1 The SMS Plus Service is available to individual consumers as well as corporate customers ("Customer").

 
4. Minimum Requirements

4.1 To use the SMS Plus Service, the Customer is required to activate the individual services i.e SMS Plus Out-of-Office, SMS Plus Copy and SMS Plus Divert (each, an "Individual Service").

 
5. Commencement and Minimum Subscription Period of the Individual Service

5.1 Subscription to SMS Plus Service can be done by dialing *SMS (*767) and selecting option 4, calling 1688 hotline or visiting our SingTel Retail Shops.

5.2 If the Customer subscribes to the SMS Plus Service, the following shall apply:    

a. The subscription of the SMS Plus Service shall take effect within one (01) day from the time the Customer applies for the said subscription;    
b. A minimum subscription period of ONE (1) month shall apply to each Individual Service; or such other period as may be stipulated by SingTel Mobile as the minimum subscription period at the time the Customer applies for the SMS Plus Service. Thereafter, the SMS Plus Service shall continue in force until terminated by SingTel Mobile or the Customer.

5.3 The Individual Service shall be activated within ten (10) minutes from the time the Customer submits the request to activate the Individual Service

 
6. Deactivation and Termination of Subscription

6.1 Deactivation of the Individual Service can be done by dialing *767, via IDEAS WAP or IDEAS WEB Message Station at URL http://www.ideas.singtel.com/smsplus

6.2 Termination of subscription to SMS Plus Service can be done at My Account or call our 1688 hotline or visit SingTel Retail shops.

6.3 Without prejudice to anything in the General Terms and Specific Terms and Conditions for SingTel Mobile, SingTel Mobile reserves the right to suspend, restrict, or terminate the Customer's access to the Service for any reason whatsoever. No prior notice will be required to be given to the Customer for such action and SingTel Mobile shall not be liable in damages or otherwise for such suspension, restriction or termination.

 
7. Obligations of Customer

7.1 The Customer agrees not to use and not to allow or permit any other person to use the SMS Plus Service to:

  • Cause any threat, harassment, distress, annoyance, inconvenience or anxiety to any person whomsoever;     
  • Violate any laws or regulations or other persons rights, or interfere with another person's use of the Service;     
  • Carry out any activities which are actually or potentially injurious to other Customers or persons, or to the operation or reputation of any SingTel Group Company; and / or     
  • Do any act that may at any time be prohibited by SingTel's Acceptable Use Policy which can be found at URL www.singtel.com. SMS Plus Service Conditions/Limitations

7.2 The Customer acknowledges and agrees that:

  • There will be no refund of activation fee after activation has been done;
  • Customer may receive certain communication from SingTel Mobile, such as service announcements and administrative messages and that these communications are deemed to be part of the SMS Plus Service;
  • Any new features introduced from time to time to augment or enhance the SMS Plus Service, shall be subject to these Specific Terms and Conditions;
  • The SMS Plus Service is provided on an "as is" and "as available" basis;
  • SMS originating from non-SingTel mobile numbers will not be applicable for the SMS Plus Service;
  • SMS Plus Out-of-Office Auto Reply is not applicable to SMS which have already been Diverted or Copied;
  • SMS Plus Divert and SMS Plus Copy will not work for SMS which have already been Diverted or Copied;
  • The Customer will not receive the SMS if Customer has activated both SMS Plus Divert and SMS Plus Copy incoming features. If incoming SMS is Diverted and Copied to the same mobile number, that mobile number will receive the message twice.
  • SMS Plus Divert and SMS Plus Copy are not applicable for Diverting and Copying to a fixed line;
  • Incoming and outgoing SMS traffic on SMS Plus Copy shall be charged respectively;
  • SMS Plus Divert or SMS Plus Copy to a foreign mobile number will be subjected to prevailing Global SMS traffic charges;
  • The Out-of-Office Autoreply, Diverted SMS and Copied SMS sent while the Customer is roaming overseas is considered a local SMS and will be charged at SingTel's prevailing SMS traffic charges or will be taken to count towards the free SMS bundle from the Customer's Mobile Price Plan;
  • Traffic charges for concatenated (long) message generated from SMS Plus Divert/Copy will be charged at SingTel's prevailing SMS traffic charges;
  • The SMS Plus Service may not work with the following         
    I.     Premium SMS          
    II.    SMS sent from short codes          
    III.   Binary messages such as WAP Push/OTA/ring tones/operator logos          
    IV.   SMS originating from non-SingTel mobile numbers
  • Upon activation or deactivation of the SMS Plus Service, it may take up to 10 minutes for the service to be activated and deactivated respectively;
  • A notification SMS/email will be sent to the party that Customer has setup a Divert or Copy to;
  • SMS Plus Service will not be work if the SMS delivery receipt on Customer's mobile phone is active;
  • SMS Plus Copy Incoming and SMS Plus Copy Outgoing are considered 2 separate services and will be charged respectively for each activation;
  • Only English characters are supported for the Out-of-Office autoreply message and is limited to 160 characters. The Out-of-Office autoreply message will be truncated if it exceeds 160 characters.
  • The Customer cannot reply to messages which are Diverted or Copied to an email from the said email account.
  • The Sender field of the email for a Copied or Diverted message will reflect that of the original sender.
  • The Customer cannot Copy or Divert to the Customer's own mobile phone number.
 
8. Disclaimers

8.1 SingTel Mobile does not warrant the SMS Plus Service will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that the SMS Plus Service is free from any virus or other malicious, destructive or corrupting code, program or macro.

8.2 The Customer further acknowledges and agrees that SingTel Mobile:

  • Expressly excludes any guarantee, representation, warranty, condition, term, or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timeliness, completeness, currency, non-infringement, merchantability, or fitness for any particular purpose;    
  • Shall in no event be liable to the Customer in respect of any matter arising out of or in connection with the SMS Plus Service in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, goodwill or any loss or corruption of data, or any indirect, special or consequential loss or damage whatsoever;    
  • Shall not be responsible for the consequences of the use of the SMS Plus Service and SingTel Mobile hereby excludes all liability of any kind whatsoever or howsoever caused, whether arising under contract, tort  (including but not limited to negligence) or otherwise in connection with or arising from:    
    i. The use of the SMS Plus Service by the Customer; or    
    ii. Any inaccuracies, errors, omissions or mistakes in, or any delays or interruptions, linked to or referable to the SMS Plus Service;    
  • To the fullest extent permitted by law exclude all warranties, rights and remedies (including warranties implied by statue or otherwise) that the Customer would otherwise be entitled to by law.
 
9. General

9.1 The Customer shall be bound by and shall fully observe and comply with all the General Terms as well as such other terms and conditions as may be agreed or accepted by the Customer. The rights and protections conferred on SingTel Mobile under these Specific Terms and Conditions shall be additional to the rights and protections conferred on SingTel Mobile under the General Terms and any other terms and conditions agreed or accepted by the Customer.

9.2 SingTel Mobile reserves the right to alter, modify, add to or otherwise vary these Specific Terms and Conditions from time to time by notice to the Customer. The Customer shall be bound by the terms so amended.

SMS Plus

What is SMS Plus Services?

SMS Plus Services offers 3 key features to meet your mobile communication needs:

  • SMS Plus Out-of-Office (Autoreply)

    You can send a personalized SMS or predefined SMS reply automatically to your senders when you are busy or unable to answer incoming messages. Please dial *767 or go to www.ideas.singtel.com to set your message. 

  • SMS Plus Divert

    You can divert your incoming SMS to another phone or email when you have forgotten to bring your phone with you using the Ideas Web Portal. Please dial *767 or go to www.ideas.singtel.com to enter your preferred email or mobile number.

  • SMS Plus Copy

    You can copy your incoming and/or outgoing SMS to a maximum of 5 other phones/emails. You can use this service to back up your messages. Please dial *767 or go to www.ideas.singtel.com to enter your preferred email or mobile number. 

What are the charges for SMS Plus Services?

There is no registration fee for the service.

  • Pay Per Use - You will be charged $0.54 for every successful activation of a feature.
  • Monthly subscription - If you are subscribed to the service ($2.14/mth), you will have UNLIMITED number of activations for all the features.


Note: You are still required to activate each feature whenever you want to use it after you have subscribed to the service.

Please click here for more details. 

Will I be charged Roaming SMS traffic when I am roaming overseas with SMS Plus features activated?

Auto replied SMS, Diverted SMS and Copied SMS are sent and charged as local SMS hence, there are no roaming charges. These SMS will be deducted from the Mobile Plan SMS bundle. However if you have copied or diverted your SMS to a foreign (overseas) mobile number, prevailing Global SMS traffic charges will apply.

Global SMS rate is also charged if you activate your SMS Plus service overseas via SMS. You need not pay any global SMS rate if you activate your SMS Plus via Internet on our Ideas Portal.

I have activated both SMS Copy Incoming and Outgoing, how will the traffic be charged?

For SMS Plus Copy feature, copying of incoming and outgoing SMS are charged as separate SMS sent. All messages sent via the SMS Plus Service will be deducted from your Mobile Plan SMS bundle.

Who is eligible to sign-up?

All SingTel Mobile postpaid customers are eligible to use the SMS Plus Service.

How do I sign-up?

To Subscribe for Unlimited Activations:

  • Dial *SMS (*767) on your mobile phone and select Option 4
  • Visit any SingTel Retail Shop conveniently located near you
  • Call 1688 (Mon - Fri 8.30am to 8pm; Sat - 8.30am to 6pm)

To activate a SMS Plus Feature:

Simply turn-on your desired SMS Plus feature via any of these 3 methods:

  • Dial *SMS (*767) on your mobile phone when you are in Singapore
  • Send an SMS “*767” to “3333” when you are overseas
  • IDEAS Web Portal – SMS/MMS

Via your mobile phone

  1. If you are in Singapore: Key *SMS (*767) on your mobile and press SEND
    If you are overseas: Send an SMS “*767” to the number “3333”
  2. You will receive an SMS with the Plus Menu
  3. Reply with your desire option to setup your selected feature

Via IDEAS Web Portal

  1. Visit website www.ideas.singtel.com
  2. You will be prompt to login with your IDEAS ID and password
  3. Set-up your desired feature

For Smartphone users

  1. Visit IDEAS portal at www.ideas.singtel.com
  2. Select “SingTel Services” and select “SMS Plus”
  3. Click “More"
  4. Set-up your desired feature
What will happen if I have activated SMS Plus Out-of-Office / Divert / Copy and did not turn it off?

Your activated feature will continue to be active until you turn off the feature.

Are there any charges for turning off/deactivating the features?

No, turning off each feature is free of charge.

How do I know if I have already activated any features and how do I see the status of the features?

You can check your current status via any of the 2 ways:

Will I need to activate the features after I have subscribed?

Yes, subscribing will only give you unlimited number of activations of the features. You will still need to activate your desired feature via the various ways.

What kind of SMS is applicable to the SMS Plus Service?

The following types of SMS are applicable to this service:

  • SMS originating from all mobile numbers (SingTel, StarHub, M1 & International mobile numbers). 
Can I divert/copy an SMS to a fixed line?

No, you can't.

Can I divert/copy an SMS to a foreign number?

Yes, you can. Prevailing Global SMS Traffic charges apply.

SMSMore

SMSMore

Send up to 600 additional local SMSes each month to any SingTel mobile or fixed telephone line.

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Setup Cost $10.70
Subscription Charges (every month) $5.35
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Activate
Benefits
  • Flexible – Use SMSMore to send local SMSes to any SingTel mobile or fixed line
  • Simple – Take advantage of a straightforward way to send more SMSes each month
  • Affordable – Enjoy a low flat rate per month

Setup cost can be waived for new customers of eligible mobile plans.

A one-time registration fee of $10.70 and monthly subscription of $5.35 are applicable for SMSMore service. A 3-month contract and early termination charges apply. SMSMore is only applicable to iPlans (except iOne SuperValue), iFlexi Plans and 3G Flexi Plans, for local SMS made to any SingTel fixed and mobile lines only, including mobile numbers from other operators that have been transferred to SingTel Mobile and fixed line numbers from other operators that have been transferred to SingTel. SMSMore outgoing local SMS are applicable after price plan bundles have been utilised. SMSMore SMS is capped at 600 SMS per month and applicable for local SMS. Excess local SMS is charged at 5.35 cents/SMS. The effective rate for SMSMore is calculated based on $5.35 / 600 SMS = 0.90 cents/SMS. All charges include 7% GST. SingTel reserves the rights to amend terms & conditions without prior notice.

SMSMore

Are customers on RedPAC / iOne SuperValue eligible for this promotion?

No. RedPAC / iOne SuperValue customers already enjoy the lowest monthly subscription in town.

Can I terminate my line anytime? Is there any penalty?
There is a minimum subscription period of 3 months. In case of early termination before 3 months is up, 3 months' subscription will still be billed. Normal pro-rated billing charges apply if the service is terminated after the 3rd month.

Store & Share

Store & Share

Access or share your photos, videos, music and documents online from anywhere at any time. With SingTel Store & Share, you can easily synchronize all your files and backup your mobile contacts to the cloud. Now with a new improved look, so it’s even easier to use!

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Setup Cost free
Subscription Charges free
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Activate
  • Login to your Store & Share Account or
  • Download Store & Share Mobile app and Desktop drive
  • To sign up for more storage, you can:
Benefits
  • Easy – Access and share your files from any devices at any place
  • Worry-free – Easily back up your mobile contacts and synchronize all your files into Store & Share
  • Secure – Enjoy encrypted data transfers via our secure local data centre

Subscription charge

  • Free 2GB Store & Share for all SingTel Home BroadBand and Postpaid Mobile customers
  • Free 10GB Store & Share for all SingTel Fibre BroadBand customers
  • To upgrade to more storage, click here
Store & Share Service - Specific Terms and Conditions ("Store & Share Terms")
 
Please read the following Store & Share Terms carefully, before using the Service (as defined below). By accessing and/or using the Service, you will be deemed to have read, understood and accepted these Store & Share Terms.
 
 
1 DEFINITIONS AND INTERPRETATION
 
1.1 In these Store & Share Terms, the following expressions shall have the following meanings:-
"Commencement Date" means the date on which Service to the Customer shall commence pursuant to SingNet or SingTel Mobile's acceptance of the Customer's application for the Service;
"Customer" means any person who applies or subscribes for or utilizes the Service;
"General Terms and Conditions" means SingTel's General Terms and Conditions of Service, which is accessible at http://www.singtel.com as may be amended from time to time by SingTel;
"SingNet" means SingNet Pte Ltd;
"SingNet Specific Terms" means SingNet's specific terms and conditions of service, which is accessible at http://www.singnet.com as may be amended from time to time by SingNet;
"SingTel" means Singapore Telecom Mobile Pte Ltd;
"SingTel Mobile" means SingTel Mobile Singapore Pte Ltd;
"SingTel Mobile Specific Terms" means SingTel Mobile's specific terms and conditions of service, which is accessible at http://www.singtel.com as may be amended from time to time by SingTel Mobile;
"Login UserID" means any number or alphanumeric symbols or characters initially assigned by SingNet or SingTel Mobile to the Customer to be used by the Customer, in relation to the Service;
"Password" means any number or alphanumeric symbols or characters initially assigned by SingNet or SingTel Mobile to the Customer to be used by the Customer, in relation to the Service;
 
"Service" means the virtual storage service provided by SingNet or SingTel Mobile to the Customer, which allows the Customer to backup, download, access, use, share, store, view, stream, browse their data and various other multimedia content uploaded through means of (i) web portal (ii) desktop file transfer, or (iii) mobile backup;
"SingTel Group Company" means SingTel and each related corporation of SingTel within the meaning under the Companies Act of Singapore;
"Subscription Fee" means such fee as shall be stipulated by SingNet or SingTel Mobile to be payable by the Customer to SingNet or SingTel Mobile for its provision of the Service to the Customer
 
1.2 In addition to these Store & Share Terms, the Customer shall be bound by and shall fully observe and comply with the General Terms and Conditions, the SingNet Specific Terms, the SingTel Mobile Specific Terms and such other terms and conditions as may be agreed or accepted by the Customer (which terms and conditions shall be deemed incorporated by reference).
 
1.3 The rights and protections conferred on SingNet or SingTel Mobile under these Store & Share Terms shall be additional to the rights and protections conferred on SingNet or SingTel Mobile under the General Terms and Conditions, the SingNet Specific Terms, SingTel Mobile Specific Terms and any other terms and conditions agreed or accepted by the Customer. In the event of any inconsistency between these Store & Share Terms and/or the General Terms and Conditions and/or the SingNet Specific Terms and/or the SingTel Mobile Specific Terms, these Store & Share Terms shall prevail.
 
1.4 The words and expressions used in these Store & Share Terms that are defined in the General Terms and Conditions, the SingNet Specific Terms or the SingTel Mobile Specific Terms but are not defined herein, shall have the same meanings as defined in the General Terms and Conditions or the SingNet Specific Terms, or the SingTel Mobile Specific Terms unless the context otherwise requires.
 
1.5 The headings or titles to the clauses in these Store & Share Terms are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Store & Share Terms.
 
 
2 MINIMUM SUBSCRIPTION PERIOD AND TERMINATION OF SERVICE
 
2.1 The Customer shall subscribe for the Service for a minimum period of two (2) months commencing from the Commencement Date ("Minimum Subscription Period").
 
2.2 Upon expiry of the Minimum Subscription Period, the Customer's subscription to the Service shall automatically continue on a month-to-month basis at the prevailing Subscription Fee. The Customer may terminate the Service at any time after the Minimum Subscription Period by calling SingNet or SingTel Mobile's customer care hotline at 1688 or through any other mode prescribed by SingNet or SingTel Mobile from time to time.
 
2.3 Should the Service be terminated by the Customer before expiry of the Minimum Subscription Period, the Customer shall be liable to pay SingNet or SingTel Mobile the early termination charges ("ETC") together with any and all charges, which has been discounted, waived or reduced by SingNet or SingTel Mobile on the basis that the Customer subscribes or utilises the Service for the Minimum Subscription Period (such charges to be computed retroactively as from the Commencement Date). The ETC shall be computed in accordance with the following formula:
ETC = Monthly Subscription Fee for the Service x Number of remaining months of the Minimum Subscription Period (including the month of termination)
 
2.4 Upon termination of the Service, any files, data and information of the Customer will be removed from the server. Neither SingNet nor SingTel Mobile shall be responsible for restoring these files under any circumstances. The Customer shall be responsible for downloading and backing up all their files, data and information prior to termination and neither SingNet nor SingTel Mobile shall have any liability whatsoever for any failure of the Customer to download or backup their files, data and information.
 
 
3 ELIGIBILITY FOR THE SERVICE AND REGISTRATION FOR THE SERVICE
 
3.1 The Customer is eligible to subscribe and use the Service only if the Customer satisfies the following requirements:-
(a) The Customer is a Singaporean citizen or Permanent Resident in Singapore holding a valid NRIC or FIN;
(b) The Customer agrees to abide by and comply with these Store & Share Terms at all times;
(c) The Customer has provided all information SingNet or SingTel Mobile requires in connection with his registration and application for the Service and that all such information, is accurate and complete; and
(d) The Customer maintains and updates promptly the said information provided so as to ensure its accuracy at all times.
 
2.4 Provided always that a new Customer downloads the Service from the iTunes App Store or Google Android Marketplace (for new SingTel Mobile Customers) or by logging in to http://express.singtel.com (for new SingNet Customers), the Service shall be bundled free for new SingNet or SingTel Mobile Customers in the following manner:
(a) 2 GB for all new SingTel Mobile Customers;
(b) 2 GB for all new SingNet ADSL broadband Customers; and
(c) 10 GB for all new SingNet fibre broadband Customers.
 
 
4 SERVICE REQUIREMENTS AND LIMITATIONS
 
4.1 For SingNet Customers: The Customer acknowledges that he has a PC that meets or exceeds the following PC requirements, for optimal viewing and usage of PC applications within this Service:
(a) Processor capable of running Windows XP / Vista 32-bit or 64-bit
(b) Memory: 256 MB
(c) Disk space: 50 MB free HD space
(d) Additional space is needed for large files backup purpose
(e) Internet connection
 
4.2 For SingTel Mobile Customers: The Customer acknowledges that he has a mobile phone that meets or exceeds the following mobile platform operating system requirements, for optimal usage of the mobile phone applications within this Service.
(a) Mobile platform running Symbian / iPhone / Andriod operating system
(b) Internet connection
 
4.3 The Customer further acknowledges and accepts that:
 
4.3.1 The Service is made available for the purpose of backing up content located on any compatible device of the Customer which is used to access the Service;
4.3.2 The Service is not an archiving software;
4.3.3 The Service is intended to backup only individual files of certain commonly used personal desktop applications, for example document, photo and video file types and is not intended to be used to backup (i) content from/made available through corporate network services, (ii) programs, (iii) operating systems or (iv) data formats commonly held on servers such as but not limited to databases;
4.3.4 The Customer shall refrain from saving or attempting to save, through the Service, content that is not primarily located and stored on the Customer's internal computer hardware (e.g. external storage devices or content stored on an internal and/or external network);
4.3.5 Certain operations are carried out from time to time automatically by default during which the Service may be interrupted and/or unavailable;
4.3.6 The Service is made available for the purpose of storing, backing up and sharing content (i) for which the Customer holds the reproduction and/or communication rights and (ii) which is not illegal under applicable laws; and
4.3.7 When the provisioned storage limit is reached, the Customer will no longer able to store any files, data and information onto the storage space, unless the Customer upgrades his plan.
 
 
5 CUSTOMER'S ACKNOWLEDGMENTS AND WARRANTIES
 
5.1 The Customer acknowledges and agrees that:
 
5.1.1 The Service is provided to the Customer on an "as is" basis and for the Customer's personal use only;
5.1.2 SingNet or SingTel Mobile may need to amend the Service from time to time (including but not limited to introducing new applications and modifying the user interface) without prior notice to the Customer;
5.1.3 Customer shall be provided with storage space according to their respective subscription (or such other amount as SingNet or SingTel Mobile may determine from time to time) and Customers may purchase more storage space through any of the modes prescribed by SingNet or SingTel Mobile from time to time upon payment of the prevailing charges for such additional storage space;
5.1.4 Storage space pursuant to the Service shall be provisioned in corresponding multiples of storage space (in GB) based on the Customer's respective subscription plan provided always that each Customer shall be limited to a maximum of 50GB of storage space; and
5.1.5 The storing, downloading, access, use, distribution or sharing of copyright material is restricted by law without the consent of the copyright owner and the Customer shall ensure that no unauthorized material or content is obtained, stored, copied, distributed, used or misused in any manner and the Customer shall be solely liable for any claims or actions arising from a breach thereof.
 
5.2 The Customer shall comply with all applicable laws when using the Service and shall be solely liable for use of the Service and all content, material, data or information stored, downloaded, accessed, used, distributed or shared by the Customer through the use of the Service.
 
5.3 The data, content and information made available pursuant to the Service may be provided by third parties and the Customer shall comply with any restrictions, requirements or terms and conditions imposed by such third party for any storage, use or access of these third party data, content and information.
 
5.4 Neither SingNet nor SingTel Mobile shall be responsible for any content stored or accessible through use of the Service whether in relation to the accuracy, timeliness, adequacy, integrity, safety, legality, suitability for any particular purpose or otherwise;
 
5.5 The Customer shall not use the Service:
(a) for any unlawful purposes;
(b) for sending to, receiving from or displaying any information which is offensive on moral, religious, communal or political grounds, or is abusive, or of an indecent, obscene or menacing character or is against public interest;
(c) to cause any threat, harassment, annoyance, inconvenience or needless anxiety to any person whatsoever;
(d) to post or transmit any information which contains a virus, worm, cancelbot, trojan horse, time bomb, or other harmful matters;
(e) to copy, upload, post, publish, transmit, reproduce, or distribute in any way or manner whatsoever information, software, or other material, which is protected by copyright or other proprietary right or derivative works with respect thereto without obtaining permission of the copyright owner or rights-holder; or
(f) to use the Service in any manner which may adversely affect SingNet or SingTel Mobile's network, other Customer's use of the Service or any other service provided by SingNet or SingTel Mobile or any SingTel Group Company, as SingNet or SingTel Mobile may reasonably determine.
 
5.6 SingNet and SingTel Mobile reserve the right in its absolute discretion to suspend, discontinue and/or terminate (in whole or in part) the Service without any liability whatsoever to the Customer.
 
5.7 Upon any termination, suspension or discontinuation of the Service, all data stored by the Customer will be deleted and the Customer's account for the Service shall be removed and the Customer shall in no event hold SingNet nor SingTel Mobile liable for any such deletion or removal of data.
 
5.8 The Customer acknowledges that any data deleted or removed for any reason will no longer be available for retrieval subsequently even in the event that the subscription to the Service is resumed or reinstated.
 
5.9 Neither SingNet nor SingTel Mobile shall be responsible for any loss of data or information pursuant to the use of the Service by the Customer.
 
5.10 The Customer shall be solely responsible for managing the use of the storage capacity of the Service such that it is within the capacity allocated to the Customer or as may be stipulated by SingNet or SingTel Mobile from time to time.
 
5.11 The Customer agrees to defend, indemnify and hold faultless SingNet, SingTel Mobile and any SingTel Group Company and their directors, officers, successors and assigns, from and against any and all liabilities, damages, losses, costs and expenses caused by or arising out of the use of the Service by the Customer.
 
5.12 The Subscriber shall, when required by SingNet, SingTel Mobile or any regulatory authorities, assist SingNet, SingTel Mobile or the regulatory authorities in any investigation relating to the Service
 
5.13 The use of the Service shall constitute acceptance of these Store & Share Terms.
 
 
6 PASSWORD AND SECURITY
 
6.1 The Customer shall protect the secrecy of his Login UserID and Password at all times and shall ensure that the Login UserID and Password are not revealed or disclosed in any manner whatsoever to any person or persons whomsoever. The Customer shall be fully responsible for all use and liability resulting from access to the Service with the Customer's Login UserID and Password.
 
6.2 The Customer shall be solely responsible for all transactions carried out under the respective Customer's account for the Service, whether such transactions are conducted by the Customer or by any other person on the Customer's behalf or otherwise, and irrespective of whether the Customer is aware of, has consented to or has authorized such other person to carry out transactions under the Customer's account using the Service. The Customer further acknowledges that use of his mobile phone as a hotspot for tethering purposes may grant other users full access and control of the content, data and information on the Customer's Store & Share account.
 
6.3 The Customer shall inform SingNet or SingTel Mobile if he suspects that his Login UserID and Password has been compromised in any manner and shall take any actions required by SingNet or SingTel Mobile including but not limited to changing the Password immediately. Neither SingNet nor SingTel Mobile shall be responsible for any losses arising out of the unauthorized use of the Customer's account.
 
 
7 MAINTENANCE
 
7.1 The Customer agrees to notify SingNet or SingTel Mobile of any defect in the operation of or the provision of the Service.
 
7.2 SingNet or SingTel Mobile may charge the Customer for reasonable cost and expenses in providing maintenance of Service where the need for such maintenance arises out of:
 
7.2.1 Misuse, neglect or damage to the Service by the Customer;
7.2.2 Any fault or other problem with the Customer's own property, or other property not forming part of the Service; or
7.2.3 The Customer's failure to reasonably comply with the provisions of these Store & Share Terms.
 
 
8 MANAGEMENT OF SYSTEMS & CUSTOMER DATA
 
8.1 SingNet and SingTel Mobile reserve the right to manage and control access to any computer or any SingTel system or any computer linked to any SingTel system and any data stored therein, in a manner deemed appropriate by SingTel, and to delete any data (whether belonging to, provided or stored by the Customer or otherwise), notwithstanding that such access and the storage of such data is a requirement or constitutes a part of the Service.
 
8.2 The Customer agrees that SingNet and SingTel Mobile and/or any SingTel Group Company shall be entitled to use or disclose any information or data disclosed by the Customer in accordance with Clause 15 of the General Terms and Conditions. The Customer is entitled to withdraw such consent according to the procedure as prescribed by SingNet or SingTel Mobile or any SingTel Group Company from time to time.
 
 
9 SUBSCRIPTION FEE AND OTHER CHARGES FOR THE SERVICE
 
9.1 Customers shall pay the prevailing Subscription Fee and any additional fees and charges incurred by the Customer (as may be determined by SingNet or SingTel Mobile from time to time) for the use of the Service, including but not limited to any charges for additional storage (if applicable) provided always that the minimum Subscription Fee and/or any charges for additional storage (if applicable) for the Service shall be based on the respective price plan.
 
9.2 SingNet and SingTel Mobile reserve the right to amend and/or vary the Subscription Fees and/or any other fees and charges in relation to the Service at any time and from time to time without prior notice.
 
9.3 Prevailing data charges shall apply. All fees and charges in respect of the Service are subject to goods and services tax and do not include internet access subscription charges and other fees chargeable by your telephone service provider or other third parties.
 
9.4 If the SingNet broadband account belonging to the Customer is suspended or terminated for any reason, SingNet reserves the right to likewise suspend or terminate the Service in respect of such Customer.
 
9.5 The Subscription Fee and any additional fees and charges which may be incurred by the Customer in respect of the Service shall be based on the highest storage usage amount of the Customer on any day during each Month (or any part thereof). SingNet and SingTel Mobile shall be entitled to determine in its sole discretion as to the frequency and timing of any recording of a Customer's storage usage amount for purposes of the Subscription Fee and any additional fees and charges in respect of the Service.
 
 
10 DISCLAIMERS AND LIMITATION OF LIABILITY
 
10.1 The Customer acknowledges and accepts that SingNet, SingTel Mobile and/or any SingTel Group Company:
 
10.1.1 expressly excludes any guarantee, representation, warranty, condition, term or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timelines, completeness, currency, non-infringement, merchantability or fitness for any particular purpose in relation to the Service;
10.1.2 shall not be liable to the Customer for any loss, liability, costs, damage, claim or compensation whatsoever (whether direct, indirect or consequential) in respect of any matter of whatever nature and howsoever arising (whether in tort, negligence or otherwise) in connection with the provision and/or use of the Service; and
10.1.3 to the fullest extent permitted by law exclude all warranties, rights and remedies (including warranties implied by statute or otherwise) that the Customer would otherwise be entitled to by law.
 
10.2 do not warrant that the Service will satisfy the Customer's requirements or that the Service will be uninterrupted or error free or that defects in the Service will be corrected or that the Service will not damage or interfere with other services or features of any device or equipment used by the Customer for the Service.
 
 
11 GENERAL
 
11.1 SingNet and SingTel Mobile reserve the right to amend these Store & Share Terms at any time and the Customer shall be bound by the terms and conditions so amended. If the Customer continues to use the Service after such notice, he shall be deemed to have accepted the amendment.
 
11.2 Any Clause in these Store & Share Terms, the General Terms and Conditions, the SingNet Specific Terms, the SingTel Mobile Specific Terms or any other terms and conditions as may be agreed or accepted by the Customer, that is invalid, unenforceable or illegal shall be enforced as nearly as possible in accordance with its terms, but shall otherwise be deemed severed and shall not affect the enforceability of any other Clauses, which Clauses shall continue to be valid and enforceable to the fullest extent permitted by law.

Store & Share - FAQs

What is Store & Share?

Store & Share is an online storage and file sharing application that can be accessed from any web connected device, allowing you to easily store, access and stream your files. It is a virtual disk for all your files that remain on the web, which mean you can access them from anywhere.

Store & Share also comes with Desktop Drive and Mobile Applications that help you better manage your digital life's contents. Click here to download.

How do I access my Store & Share?

You can access Store & Share via the following ways:

Please login to your Store & Share using the respective account that you sign up under:

  • SingTel Mobile Store & Share Account - Login using your Mobile number and IDEAS password. Register here for your IDEAS account or retrieve your forgotten IDEAS password
  • SingNet Broadband Store & Share Account - Login using your SingNet Email username and password. Please call our Technical Helpdesk at 1688 and select Technical Support if you have forgotten your SingNet password.
What is Store & Share Desktop Drive and Contact Backup?

Store & Share Desktop Drive is a software client that gives a shortcut to your Store & Share without going through the internet browser. It appears as an additional 'virtual' drive in your computer. Save multiple files quickly and access your Store & Share files from your desktop with ease.

 

Store & Share Contact Backup is a mobile app that allows you to back up your mobile phone contacts to Store & Share. Your mobile phone book will be archive to multiple versions so that you can easily restore all your contact whenever you change or lose your phone. The app is available on Android OS 2.3 and iOS 4.0 or above.

How can I access my files if I am overseas?

As long you have Internet connection, you can access https://storeandshare.singtel.com anytime anywhere.

Can I have concurrent multiple logins to my Store & Share account?

Yes, you can.

Why can't my recipients receive my shared files notification email?

Some common scenarios are that the email address of the recipient is wrong or the email notification is sent to recipients' spam or junk folders.

Can I have multiple Store & Share plans under either my SingTel Mobile or SingNet account?

No, you can't.

Is the Store & Share service in compliance with the Personal Data Protection Act?
Yes. You may refer to singtel.com/dataprotection for SingTel’s Data Protection Policy.
Is my data secured?

Your data is secured via four levels of protection: authentication via X.509 certificate, data encryption in 3DES, secured transfers via SSL 128bits and data integrity checks upon reception.

What happens if the Internet connection is disrupted while I'm uploading my data?

You may wish to upload the file again. If the file has been uploaded successfully, you will see "File Uploaded Successfully" on your screen.

Will my files be infected by viruses from another infected file from other users?

No. We store files as they arrive and do not execute them on the servers. Hence, there is minimum possibility that cross infection will happen.

What would happen if I upgrade or downgrade between my SingTel Home BroadBand and Fibre BroadBand plan?

Upon upgrading and/or downgrading between the plans, the storage data files will be kept intact.

For upgrade from SingTel Home Broadband to Fibre Broadband, customers will get to enjoy the first 10GB free on the Store and Share and is no longer required to pay the monthly subscriptions.

For downgrade from Fibre Broadband to Home Broadband, customer will be given an option to choose the required monthly subscriptions plans.

The email account I am using is a supplementary email account. Can I sign-up for Store & Share?

Yes, you can.

Are there any implications on my mobile bill if I use the mobile backup client to backup my phone's data?

Your mobile bill will be charged according to the data traffic usage for upload or download based on your mobile phone's data plan.

Why am I unable to upload my file when my Store & Share reached its space limit?

Once you reach your space limit, you will not be able to perform any further uploads but you can however still share your files with others.

What if I exceed the subscribed storage?

You will not be able to perform any further upload. To check on your Store & Share data usage, go to 'Setting'. You may either remove some files so as to free up more storage or upgrade to one of the following plans:

  Basic Plan
(4GB space)
Premium Plan
(20GB space)
Ultimate Plan
(50GB space)

Subscription

$1 per month

$4 per month
mio Home Promo:
$3 per month

$8 per month

I am currently a Fibre customer, is there an option for me to upgrade my existing 10GB of storage space?

Yes, you can choose to upgrade to either Premium Plan (comes with 20GB space) or Ultimate Plan (comes with 50GB space).

I am currently having free 2GB Store & Share, is there an option for me to upgrade my existing 2GB of storage space?

Yes, you can choose to upgrade to any of the paying plans.

Will the chargeable plans be stack on to the free plan? What will happen to my data/files?

No, you can’t stack on multiple plans under one User ID. One User ID will only support one data plan. Should you decided to upgrade your plan, only the storage space will be changed. All your existing files will still be intact under your Store & Share.

Where can I view my Store & Share storage usage?

To check on your Store & Share data usage, go to 'Setting' of your mobile App or in the web portal (https://storeandshare.singtel.com).

I've forgotten my password. What do I do?

• SingTel Mobile Store & Share Account - retrieve your forgotten IDEAS password. Alternatively, you can click the "forget password" button on the login screen of the App.
• SingNet Broadband Store & Share Account - if you have forgotten your password, you may reset it via our 1688 IVR self-help option. Key in your Home Line number your broadband is connected to, select mio and internet menu, Technical Support option and follow the instructions given.

What are the recommended browsers for using Store & Share web portal?

The recommended browsers are:

  • Internet Explorer 7 and 8
  • Firefox 3.5 and 3.6
What are the supported media file types for browsing or streaming?

The following media file types are supported:

Images:

  • TIFF : uncompressed RGB
  • PNG
  • JPEG
  • GIF
  • BMP

Audio:

  • WAV (codec : PCM) – file : .wav
  • WMA (codec : WMA) – file : .wma
  • MP3 (codec : MP3) – file : .mp3
  • AAC (codec : AAC) – files : .aac, .mp4, .m4a, .3gp
  • AMR (codec : AMR) – file : .3gp

Video:

  • AVI (codec video : XVID, DIVX, MJPEG, DV ; codec audio : MP3, AC3, WAV PCM) – file :.avi
  • FLV (codec video : H263 Sorenson ; codec audio : MP3) – file : .flv
  • WMV (codec video : WMV ; codec audio : WMA) – file : .wmv
  • MOV (codec video : H264, MPEG-4 SP) – file : .mov
  • MPEG2-TS (codec video : H264 ou MPEG-2 ; codec audio : MPEG1 Layer 2, AC3) – file : .ts
  • MPEG (codec video : MPEG-2 ; codec audio : MPEG1 Layer 2) – file : .mpg
  • MP4 (codec video : H264, MPEG-4 SP ; codec audio : AAC) – file : .mp4
  • 3GP (codec video : H264, MPEG-4 SP ; codec audio : AAC, AMR) – file : .3gp
How do I terminate my account? Will my files still be available after termination?

You can terminate your Store & Share account by calling in to 1688. Alternatively, if you are terminating your SingTel mobile or SingNet broadband service, your Store & Share account will also be terminated together.

Upon termination of either of the above, your files will be removed from our server.

NOTE: It is highly important that you download and backup all your files prior to any termination request. SingTel shall not be liable to any data loss that arises from termination of account.

My account is temporarily out of service or suspended. Why is this so and what should I do?

Your account might be temporarily suspended due to payment matters. You can call up our Customer Care Hotline at 1688 for more help.

What are the changes on new Store & Share? - FAQs

Why is SingTel revamping Store & Share?

We have upgraded Store & Share so it is even easier to use. Apart from the new look, we’re also giving a space boost to all our users. (See below for more details)

 

The upgrade will also set the platform for many more powerful and intuitive features that will be added in the coming days. Do keep a look out for them!

What other changes to the Store & Share Service?

We are giving FREE Store & Share accounts to all our SingTel customers. The following are the new offerings:

 

  • For all Fiber Broadband customers, we will continue to offer you 10GB Store & Share account for your usage.
  • For our Home Broadband customers, we are pleased to inform you that you will also be offered 2GB Store & Share account. What you need to do is simply to login to http://express.singtel.com and access the Store & Share service within the website, and your free account will be automatically created for you.
  • For SingTel Mobile customers, we are pleased to inform you that we are offering free 2GB Store & Share account. What you need to do is simply to download the mobile app from iTune or Google Play, login and the account will be created for you automatically. If you have been using your 500MB Store & Share account that comes with your Flexi/iFlexi plan, we will upgrade the storage to 2GB.

For all Store & Share Basic, Standard and Premium customers, we are pleased to inform you that we are giving you a free space boost to your account. The space boost is as per following:

Store & Share PlanExisting Storage SpaceStorage Space Boost

Free

0.5GB

2GB

Basic

2GB

4GB

Premium

10GB

20GB

Ultimate

30GB

50GB

You can now store even more content in the additional storage space!

What are the changes to Store & Share Billing?

We have revised the billing policy with regards to Store & Share. Instead of billing you when you have exceeded your storage space limit, we will inform and limit you when your storage space allocation is reached. If you need more storage space, you can upgrade the storage plan easily through via online or call 1688. This is in line with the industry practice and to help prevent any potential bill shock.

If I am currently the Store & Share Basic, Premium and Ultimate Plan customers, will I get to enjoy the free 2GB Storage plan?

No. We have increased your Store & Share space so that you can now store even more of your valuable content and data online.

What are the changes to the Store & Share?

We have made significant changes mainly to the user interface and experience of the website, mobile app and desktop drive. You can refer to the following for the detailed changes of each or check out our new Store & Share Video.

 

Changes to the Store & Share Web portal:

We have realigned web address of the Store & Share website to http://storeandshare.singtel.com to make it easier for you to remember. However, if you forget and still use http://mystorage.singnet.com.sg, we'll re-direct you to the new web address.

 

Store & Share is still available in exPress Portal at express.singtel.com. What's more, we have extended the widget to give you a full view of the service so it's easier for you to search and view your files with ease. For details on the changes in the access, please refer to the User Guide.

 

Some changes to the new upgraded Store & Share:

  • Easier to view, sort and search your files. View files in either List or Grid view.
  • Manual or automatic slide show when viewing your photos online.
  • Label your content as Favorite for ease of locating them in the future.
  • Manage content you have shared with others or others have shared with you in the past.
  • New Private Share function that enables you to share your content with complete privacy and ease.
  • And many more to be added in the future!

 

Changes to the Store & Share mobile app:

The new Store & Share mobile app has been redesigned for ease of access and viewing of your content. It's also more similar to the Store & Share website, to make it even easier to use.

 

What's exciting is that the new Store & Share now comes with auto-syncing feature for your photos and videos. Once selected, all your photos and videos will be stored into your Store & Share automatically. Enjoy peace of mind, now that all your valuable contents in your phone are secured.

 

On top of that, you can now create several versions of your Mobile phone contacts' backups to Store & Share, so you can choose which version to be restored to the phone, in case any you need to undo any edited changes to your contacts' details. For details on the changes in the access, please refer to the User Guide.

 

Changes to the Store & Share Desktop Drive:

The new Store & Share Desktop Drive features dynamic folder selection for easy data synchronisation. Simply drag and drop your files into the desktop drive and your files will be synchronised to the Store & Share web portal and mobile app. We have removed the Smart PC Backup, as with this new service, all your important files are automatically synced and kept-up-to-date with the cloud. For details on the changes in the access, please refer to the User Guide.

Why is it that I am unable to log out from my Store & Share account on my iPad?

Due to the service login design for iPad (or any Non-SMS Supporting Tablets), you will not be able to log out from Store & Share when your iPad is connected to Mobile Data. If you wish to log out of Store & Share, please connect your iPad to the Wifi; open Store & Share mobile app -> click Setting -> My Account -> Log Out.

How do I access my SingNet Store & Share account from my iPad after I have log out using the above steps?

To access Store & Share account, please connect your iPad to the Wifi; open Store & Share mobile app and enter your User ID and Password at the Login page.

Why can't the iPhone/iPad display any pictures when I click on the ‘Upload’ tab on my iOS Store & Share mobile app?

For iOS, you would need to enable ‘Location Service’ to allow photos upload. This is due to the permission settings to restrict location metadata that is embedded within the photo. Without this metadata access, the iOS Store & Share app will be unable to perform the photo upload.

TalkMore Extra

TalkMore Extra

Enjoy 200 minutes of additional free local calls to ANY mobile or fixed telephone line.

Show More
Setup Cost $10.70
Subscription Charges (every month) $10.70
Show More
Activate
 
Benefits
  • Flexible – Use TalkMore Extra minutes to call any mobile or fixed line
  • Simple – Take advantage of the easy way to stay in touch
  1. TalkMore Extra is for outgoing local calls made to fixed and mobile lines of any local operator, and is applicable after price plan bundles have been utilized.
  2. TalkMore Extra is only applicable with prevailing new tiered-data plans (SuperLite/Lite/Value/Plus/Premium/Prestige).
  3. TalkMore Extra is not stackable, and not applicable for MobileShare or other supplementary lines. Unutilized talktime is not refundable or exchangeable for cash.

TalkMore Extra

What is TalkMore Extra?

TalkMore Extra is an Add-On that gives subscribers additional 200 minutes outgoing talktime to call fixed/mobile lines of any local telecommunication operator.

How much is the subscription fee for TalkMore Extra?

The price is $10.70/month, inclusive of GST.

Do I have to pay a registration fee?

Yes, a $10.70 one-time registration fee applies for existing customers who are signing up.

Can I terminate my TalkMore Extra subscription at any time? Is there any penalty?

TalkMore Extra comes with a 12-month contract.  You can terminate your TalkMore Extra subscription at any time, but early termination charges will apply if you terminate within contract.

What is the difference between the new TalkMore Extra Add-On and the existing TalkMore/TalkMore Plus Add-On?

The TalkMore Extra bundle can be used to make outgoing calls to customers of any local fixed/mobile operator.  TalkMore and TalkMore Plus are only applicable for outgoing calls to other SingTel fixed and mobile lines (excluding fixed line number from other operators that have been transferred to SingTel).

Who is eligible to subscribe to TalkMore Extra?

STM Postpaid customers who are subscribed to the prevailing tiered data plans (SuperLite/Lite/Value/Plus/Premium/Prestige) are eligible to subscribe to TalkMore Extra.

I am currently subscribed to a Lite Plan with 12GB data bundle. Can I subscribe to TalkMore Extra to get more talktime?

You will need to update your price plan subscription to take up one of the prevailing price plan offerings with tiered data bundle (SuperLite/Lite /Value Plus/Premium/Prestige) first, because TalkMore Extra is only applicable with these plans.

Can I subscribe to TalkMore Extra for my supplementary line?

TalkMore Extra is only applicable as an Add-On for main lines on an eligible price plan (SuperLite/Lite/Value/Plus/Premium/Prestige).

If a MobileShare customer subscribes to TalkMore Extra for the main line, will the supplementary line get to share the extra talktime bundle from TalkMore Extra?

Yes

TalkMore Unlimited

TalkMore Unlimited

Chat all day long with TalkMore Unlimited at a fixed monthly rate, no bill shock! Enjoy more value with unlimited talktime to any mobile number or fixed telephone number and share your talktime with your loved ones who are on supplementary plans today!

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Setup Cost $10.70
Subscription Charges (every month) $19.90
Show More
Benefits
  • Worry-free – Talk all you want with a flat monthly rate
  • Flexible – Share the unlimited talktime with your loved ones who are on supplementary plans

TalkMore Unlimited is applicable to postpaid NRIC registered and SME customers for outgoing local calls made to fixed and mobile lines of any local operator, and is applicable after price plan bundles have been utilized. Promotional price of $19.90 with 12 months contract term applies for new sign ups till further notice, after which prevailing rate of $24.90 applies for new sign ups. Only available with mobile plans: Combo 3, Combo 4, Combo 6, Value and Plus. TalkMore Unlimited is not applicable for MobileShare or other supplementary customers to sign-up. Un-utilized talktime is not refundable or exchangeable for cash. Customers are to use all unlimited benefits strictly for personal and non-commercial purposes only. This service is conditional on fair usage by Customers, SingTel Mobile shall have the sole discretion to assess whether a Customer’s usage is excessive or abusive in which event SingTel Mobile reserves the right to levy the prevailing charges or revoke the Unlimited benefits. To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by customers and is capped at 10,000 local Calls minutes. SingTel Mobile reserves the right, without notice or limitation, to levy prevailing charges on usage in excess of the cap, or to deny, terminate, modify, disconnect or suspend services if an individual engages in unfair usage or if SingTel Mobile, at its sole discretion, determines that action is necessary to protect the network from harm or degradation. TalkMore Unlimited is not applicable for customer who has subscribed to Free v019 add-on.

TalkMore Unlimited

Who is eligible to subscribe to TalkMore Unlimited?
Any SingTel Postpaid mobile NRIC registered customers who are subscribed to the prevailing mobile plans (Combo 3, Combo 4, Combo 6, Value and Plus) are eligible to subscribe to TalkMore Unlimited. TalkMore Unlimited is not applicable for customers who are subscribed to Corporate Individual Scheme customers.
Do I have to pay a registration fee?
Yes, a $10.70 one-time registration fee applies for existing customers who are signing up. This one-time registration fee will be waived for customers who are subscribing to TalkMore Unlimited together with a new mobile line or recontract of an existing line.
How long will this promotion be valid?
Promotion rate of $19.90/month is valid for a limited period and prevailing rate of $24.90/month applies after promotion end.
Can I terminate my TalkMore Unlimited subscription at any time? Is there any termination charge?
TalkMore Unlimited comes with a 12-month contract. You can terminate your TalkMore Unlimited subscription at any time, but early termination charges will apply if you are still in contract.
If I am currently having the TalkMore Extra/TalkMore Plus, can I take up this promotion?
Yes, customer can still sign up for TalkMore Unlimited and early termination penalty may apply if you are still fulfilling a contract on TalkMore Extra/ TalkMore Plus.
I am a MobileShare customer. How can I get to enjoy TalkMore Unlimited?
Please sign up for TalkMore Unlimited for the main line. The MobileShare line will be able to share the unlimited talktime with the parent.
If I transfer my existing mobile line to someone else, can this TalkMore Unlimited be transferred to the transferee?
Yes, TalkMore Unlimited will be transferred to the transferee.
What if I temporarily suspend (TOS) my mobile line @ $5
TalkMore Unlimited will be terminated and early termination charges may apply on unfulfilled contract period.
What is fair usage policy for TalkMore Unlimited?
Customers are to use this service for personal and non- commercial purpose only. To ensure that the activities of some users do not impair the ability of Customers to have access to reliable services, this service is conditional on fair usage by customers and is capped at 10,000 local Calls minutes.

VoiceMail

VoiceMail

Allow callers to leave you a voice message when you are unavailable to answer your phone so that you never miss a call.

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Setup Cost $10.70
Subscription Charges (every month) $5.35
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Benefits
  • Customisable – Set a personalised message for callers who reach your VoiceMail
  • Helpful – Send notifications alerting you of any new VoiceMail messages
  • Convenient – Return calls and continue to receive messages after your call has ended

VoiceMail

What is my mailbox number?
Your mailbox number is your 8-digit mobile phone number.
What is my mailbox default PIN number?
Your mailbox default PIN number is 9999.
Can I have VoiceMail with roaming?
We do not recommend you use VoiceMail when you are roaming because of potential incompatibilities between the systems.
How can I access my VoiceMail when overseas?
You would need to make a call back to Singapore. Please remember to use the International Access Code or Country Code. In Malaysia, dial 02 followed by your mobile phone number (e.g. 02 9 630 1389).
How long does VoiceMail keep my messages?
VoiceMail keeps each message for 7 days, after that the message is automatically deleted.
Can I identify an incoming call made via Call Return feature?
No. The number displayed on your mobile phone will be "PRIVATE" and this applies to all other service providers' mobile phone.
Must the caller be a SingTel Mobile subscriber in order to leave a voicemail?
No.
Is the Call Return feature available to Pre-Paid SingTel Mobile customers?
No, this is only offered to Post-Paid SingTel Mobile customers.
What if I enter an incorrect destination number in Call Return?
The system will prompt you and ask you to re-enter the destination number. You have three tries before the system terminates the session.
Can I use Call Return if I received a voicemail from a Caller Non-Display number or an overseas phone number?
You will need to manually key in the phone number to return a call to a Caller Non-Display number.Call Return cannot be made to an overseas phone number.
Can I do a Call Return to a fixed line phone?
Yes, if the number is captured by the voicemail system. If the fixed line number is a Caller Non-Display number, you will need to manually key in the phone number.
Will there be additional charges for Call Return?
No. You will however be charged for the airtime to access your voice messages and make phone calls.
What will I hear after doing a Call Return, i.e. after pressing [#]?
You will hear music and, if the call is unsuccessful, there will be an announcement. When the call is terminated, the system will route you back to the voicemail access menu.
What if the voicemail originated from a PABX telephone?
A Call Return will go to the main number instead.
Can a Call Return be made before the particular voicemail has finished playing?
Yes, you may press 0 at any time to go to the Call Return option. Press [#] when prompted.
I was notified of a new VoiceMail Lite/mio VoiceMail message on my SingTel mobile phone. However, when I dialled 1305 from my mobile phone, the system told me "no new messages" or played my SingTel Mobile VoiceMail. Why?
Your SingTel Mobile Caller-ID is detected when you enter your access PIN, so you were directed to your SingTel Mobile VoiceMail. If you are subscribed to both SingTel Mobile VoiceMail and VoiceMail Lite /mio VoiceMail, please use a different access PIN for each, so as to differentiate the mailboxes.