SMS Plus

Overview

Set an “Out of Office” auto-reply to incoming SMSes sent from any mobile number when it isn’t convenient for you to answer them. You can also copy and divert incoming/outgoing SMSes to another mobile phone number or an email account.

  • Empowering – Efficiently manage your SMSes to suit your needs and schedule
  • Customisable – Options to divert or copy messages to another mobile number or to your email, or set an "out-of-office" auto-reply when you're not available
  • Affordable – Choose between a low pay-per-use rate or a monthly subscription rate

Cost:
The pay-per-use rate is $0.54 per activation, per feature. The monthly subscription rate is $2.14 for unlimited activations across features.

Dial *SMS (*767)  or login to My Account to activate now.

Setup cost free
Subscription charges $2.14
(every month)

How-tos

1 How to apply
  • Dial *SMS (*767) on your mobile phone and select Option 4 or
  • Visit any SingTel Retail shop or
  • Call 1688 (Mon - Fri: 8.30am - 8pm; Sat: 8.30am - 6pm)
2 To activate an SMS Plus feature

Turn on the desired SMS Plus feature(s) via any of these 3 methods:

Via Your Mobile Phone

        a. If you are in Singapore: Key *SMS (*767) on your mobile and press SEND
            If you are overseas: Send an SMS “*767” to the number “3333”

        b. You will receive an SMS with the Plus Menu

        c. Reply with your desire option to setup your selected feature

 

Via IDEAS Web Portal

       a.  Visit website www.ideas.singtel.com

       b.  You will be prompted to login with your IDEAS ID and password

       c.  Set-up your desired feature

 

For Smartphone users

      a.  Visit IDEAS portal at www.ideas.singtel.com

      b.  Select “SingTel Services” and select “SMS Plus”

      c.   Click “More" 

      d.  Set-up your desired feature

To check status of features:
You can check your current status via any of the 2 ways:

  1. Dial *SMS (*767)
  2. IDEAS WEB Portal (via PC or Mobile)

SMS Plus FAQs

SMS Plus
What is SMS Plus Services?

 

 

 

 

SMS Plus Services offers 3 key features to meet your mobile communication needs:

  • SMS Plus Out-of-Office (Autoreply)

You can send a personalized SMS or predefined SMS reply automatically to your senders when you are busy or unable to answer incoming messages. Please dial *767 or go to www.ideas.singtel.com to set your message. 

  • SMS Plus Divert

You can divert your incoming SMS to another phone or email when you have forgotten to bring your phone with you using the Ideas Web Portal. Please dial *767 or go to www.ideas.singtel.com to enter your preferred email or mobile number.

  • SMS Plus Copy

You can copy your incoming and/or outgoing SMS to a maximum of 5 other phones/emails. You can use this service to back up your messages. Please dial *767 or go to www.ideas.singtel.com to enter your preferred email or mobile number. 

 

 

 

 

What are the charges for SMS Plus Services?

 

There is no registration fee for the service.

  • Pay Per Use - You will be charged $0.54 for every successful activation of a feature.
  • Monthly subscription - If you are subscribed to the service ($2.14/mth), you will have UNLIMITED number of activations for all the features.


Note: You are still required to activate each feature whenever you want to use it after you have subscribed to the service.

Please click here for more details. 

Will I be charged Roaming SMS traffic when I am roaming overseas with SMS Plus features activated?

 

Auto replied SMS, Diverted SMS and Copied SMS are sent and charged as local SMS hence, there are no roaming charges. These SMS will be deducted from the Mobile Plan SMS bundle. However if you have copied or diverted your SMS to a foreign (overseas) mobile number, prevailing Global SMS traffic charges will apply.

Global SMS rate is also charged if you activate your SMS Plus service overseas via SMS. You need not pay any global SMS rate if you activate your SMS Plus via Internet on our Ideas Portal.

I have activated both SMS Copy Incoming and Outgoing, how will the traffic be charged?

 

For SMS Plus Copy feature, copying of incoming and outgoing SMS are charged as separate SMS sent. All messages sent via the SMS Plus Service will be deducted from your Mobile Plan SMS bundle.

Who is eligible to sign-up?

All SingTel Mobile postpaid customers are eligible to use the SMS Plus Service.

How do I sign-up?

 

To Subscribe for Unlimited Activations:

- Dial *SMS (*767) on your mobile phone and select Option 4

- Visit any SingTel Retail Shop conveniently located near you

- Call 1688 (Mon - Fri 8.30am to 8pm; Sat - 8.30am to 6pm)

 

To activate a SMS Plus Feature:

Simply turn-on your desired SMS Plus feature via any of these 3 methods:

- Dial *SMS (*767) on your mobile phone when you are in Singapore

- Send an SMS “*767” to “3333” when you are overseas

- IDEAS Web Portal – SMS/MMS

 

Via your mobile phone

       a) If you are in Singapore: Key *SMS (*767) on your mobile and press SEND

           If you are overseas: Send an SMS “*767” to the number “3333”

       b) You will receive an SMS with the Plus Menu

       c) Reply with your desire option to setup your selected feature
 

Via IDEAS Web Portal

a) Visit website www.ideas.singtel.com

b) You will be prompt to login with your IDEAS ID and password

c) Set-up your desired feature

 

For Smartphone users

a) Visit IDEAS portal at www.ideas.singtel.com

b) Select “SingTel Services” and select “SMS Plus”

c) Click “More"

        d) Set-up your desired feature

What will happen if I have activated SMS Plus Out-of-Office / Divert / Copy and did not turn it off?

 

Your activated feature will continue to be active until you turn off the feature.

Are there any charges for turning off/deactivating the features?

No, turning off each feature is free of charge.

How do I know if I have already activated any features and how do I see the status of the features?

 

You can check your current status via any of the 2 ways:

Will I need to activate the features after I have subscribed?

Yes, subscribing will only give you unlimited number of activations of the features. You will still need to activate your desired feature via the various ways.

What kind of SMS is applicable to the SMS Plus Service?

 

The following types of SMS are applicable to this service:

  • SMS originating from all mobile numbers (SingTel, StarHub, M1 & International mobile numbers). 

Can I divert/copy an SMS to a fixed line?

 

No, you can't.

Can I divert/copy an SMS to a foreign number?

Yes, you can. Prevailing Global SMS Traffic charges apply.

SMS Plus Terms & Conditions

1. Incorporation by Reference

In addition to:

(a) The General Terms

(b) Specific Terms and Conditions of SingTel Mobile

(c)  SingTel's Billing Terms and Conditions

Which terms and conditions are deemed incorporated by reference, the Customer shall be bound by the following Specific Terms and Conditions of SingTel Mobile's SMS Plus Service. In the event of any conflict or inconsistency between these Specific Terms and Conditions, General Terms, Specific Terms and Conditions of SingTel Mobile and SingTel's Billing Terms and Conditions, it shall be resolved in the following order of precedence:

(i)  The General Terms

(ii) These Specific Terms and Conditions;

(iii)Specific Terms and Conditions of SingTel Mobile; and

(iv)SingTel's Billing Terms and Conditions

 
2. Definition and Interpretation

2.1 In these Specific Terms and Conditions, the following words and expressions shall have the following meanings:

a. "General Terms" means Singapore Telecommunications Limited's General Terms and Conditions of Service.

b. "SMS Plus Service" means the service which allows Customers (defined under Clause 3.1 below) to use features as follows:

  • SMS Plus Out-of-Office - Customer can set an autoreply SMS when Customer is not available;    
  • SMS Plus Copy - which includes two (2) services, SMS Plus Copy Incoming and SMS Plus Copy Outgoing. Customer can copy Customer's incoming and outgoing SMS up to five (5) parties only i.e. to five (5) other mobile numbers or to five (5) email addresses or a combination of both. For the purpose of these Specific Terms and Conditions, this act shall be referred to as "Copy"; and    
  • SMS Plus Divert - Customer can divert incoming SMS to another mobile number and/or an email address. For the purpose of these Specific Terms and Conditions, this act shall be referred to as "Divert".
  •   c. "SingTel Mobile" means SingTel Mobile Singapore Pte Ltd (CRN:201012456C).
  •   d. "SingTel Group Company" means SingTel and each related corporation of SingTel within the meaning given in the Companies Act.

2.2 The headings or titles to the Clauses in these Specific Terms and Conditions are to facilitate reference and shall not be referred to or relied upon in the construction of any provision of these Specific Terms and Conditions.

 
3. Target Market

3.1 The SMS Plus Service is available to individual consumers as well as corporate customers ("Customer").

 
4. Minimum Requirements

4.1 To use the SMS Plus Service, the Customer is required to activate the individual services i.e SMS Plus Out-of-Office, SMS Plus Copy and SMS Plus Divert (each, an "Individual Service").

 
5. Commencement and Minimum Subscription Period of the Individual Service

5.1 Subscription to SMS Plus Service can be done by dialing *SMS (*767) and selecting option 4, calling 1688 hotline or visiting our SingTel Retail Shops.

5.2 If the Customer subscribes to the SMS Plus Service, the following shall apply:    

a. The subscription of the SMS Plus Service shall take effect within one (01) day from the time the Customer applies for the said subscription;    
b. A minimum subscription period of ONE (1) month shall apply to each Individual Service; or such other period as may be stipulated by SingTel Mobile as the minimum subscription period at the time the Customer applies for the SMS Plus Service. Thereafter, the SMS Plus Service shall continue in force until terminated by SingTel Mobile or the Customer.

5.3 The Individual Service shall be activated within ten (10) minutes from the time the Customer submits the request to activate the Individual Service

 
6. Deactivation and Termination of Subscription

6.1 Deactivation of the Individual Service can be done by dialing *767, via IDEAS WAP or IDEAS WEB Message Station at URL http://www.ideas.singtel.com/smsplus

6.2 Termination of subscription to SMS Plus Service can be done at My Account or call our 1688 hotline or visit SingTel Retail shops.

6.3 Without prejudice to anything in the General Terms and Specific Terms and Conditions for SingTel Mobile, SingTel Mobile reserves the right to suspend, restrict, or terminate the Customer's access to the Service for any reason whatsoever. No prior notice will be required to be given to the Customer for such action and SingTel Mobile shall not be liable in damages or otherwise for such suspension, restriction or termination.

 
7. Obligations of Customer

7.1 The Customer agrees not to use and not to allow or permit any other person to use the SMS Plus Service to:

  • Cause any threat, harassment, distress, annoyance, inconvenience or anxiety to any person whomsoever;     
  • Violate any laws or regulations or other persons rights, or interfere with another person's use of the Service;     
  • Carry out any activities which are actually or potentially injurious to other Customers or persons, or to the operation or reputation of any SingTel Group Company; and / or     
  • Do any act that may at any time be prohibited by SingTel's Acceptable Use Policy which can be found at URL www.singtel.com. SMS Plus Service Conditions/Limitations

7.2 The Customer acknowledges and agrees that:

  • There will be no refund of activation fee after activation has been done;
  • Customer may receive certain communication from SingTel Mobile, such as service announcements and administrative messages and that these communications are deemed to be part of the SMS Plus Service;
  • Any new features introduced from time to time to augment or enhance the SMS Plus Service, shall be subject to these Specific Terms and Conditions;
  • The SMS Plus Service is provided on an "as is" and "as available" basis;
  • SMS originating from non-SingTel mobile numbers will not be applicable for the SMS Plus Service;
  • SMS Plus Out-of-Office Auto Reply is not applicable to SMS which have already been Diverted or Copied;
  • SMS Plus Divert and SMS Plus Copy will not work for SMS which have already been Diverted or Copied;
  • The Customer will not receive the SMS if Customer has activated both SMS Plus Divert and SMS Plus Copy incoming features. If incoming SMS is Diverted and Copied to the same mobile number, that mobile number will receive the message twice.
  • SMS Plus Divert and SMS Plus Copy are not applicable for Diverting and Copying to a fixed line;
  • Incoming and outgoing SMS traffic on SMS Plus Copy shall be charged respectively;
  • SMS Plus Divert or SMS Plus Copy to a foreign mobile number will be subjected to prevailing Global SMS traffic charges;
  • The Out-of-Office Autoreply, Diverted SMS and Copied SMS sent while the Customer is roaming overseas is considered a local SMS and will be charged at SingTel's prevailing SMS traffic charges or will be taken to count towards the free SMS bundle from the Customer's Mobile Price Plan;
  • Traffic charges for concatenated (long) message generated from SMS Plus Divert/Copy will be charged at SingTel's prevailing SMS traffic charges;
  • The SMS Plus Service may not work with the following         
    I.     Premium SMS          
    II.    SMS sent from short codes          
    III.   Binary messages such as WAP Push/OTA/ring tones/operator logos          
    IV.   SMS originating from non-SingTel mobile numbers
  • Upon activation or deactivation of the SMS Plus Service, it may take up to 10 minutes for the service to be activated and deactivated respectively;
  • A notification SMS/email will be sent to the party that Customer has setup a Divert or Copy to;
  • SMS Plus Service will not be work if the SMS delivery receipt on Customer's mobile phone is active;
  • SMS Plus Copy Incoming and SMS Plus Copy Outgoing are considered 2 separate services and will be charged respectively for each activation;
  • Only English characters are supported for the Out-of-Office autoreply message and is limited to 160 characters. The Out-of-Office autoreply message will be truncated if it exceeds 160 characters.
  • The Customer cannot reply to messages which are Diverted or Copied to an email from the said email account.
  • The Sender field of the email for a Copied or Diverted message will reflect that of the original sender.
  • The Customer cannot Copy or Divert to the Customer's own mobile phone number.
 
8. Disclaimers

8.1 SingTel Mobile does not warrant the SMS Plus Service will be provided uninterrupted or free from errors or that any identified defect will be corrected; further, no such warranty is given that the SMS Plus Service is free from any virus or other malicious, destructive or corrupting code, program or macro.

8.2 The Customer further acknowledges and agrees that SingTel Mobile:

  • Expressly excludes any guarantee, representation, warranty, condition, term, or undertaking of any kind, express or implied, statutory or otherwise or any representations or warranties arising from usage or custom or trade or by operation of law, including (without limitation) as to the sequence, originality, correctness, completeness, accuracy, timeliness, completeness, currency, non-infringement, merchantability, or fitness for any particular purpose;    
  • Shall in no event be liable to the Customer in respect of any matter arising out of or in connection with the SMS Plus Service in contract or tort or otherwise for any loss (whether direct or indirect) of profit, business, revenue, anticipated savings, goodwill or any loss or corruption of data, or any indirect, special or consequential loss or damage whatsoever;    
  • Shall not be responsible for the consequences of the use of the SMS Plus Service and SingTel Mobile hereby excludes all liability of any kind whatsoever or howsoever caused, whether arising under contract, tort  (including but not limited to negligence) or otherwise in connection with or arising from:    
    i. The use of the SMS Plus Service by the Customer; or    
    ii. Any inaccuracies, errors, omissions or mistakes in, or any delays or interruptions, linked to or referable to the SMS Plus Service;    
  • To the fullest extent permitted by law exclude all warranties, rights and remedies (including warranties implied by statue or otherwise) that the Customer would otherwise be entitled to by law.
 
9. General

9.1 The Customer shall be bound by and shall fully observe and comply with all the General Terms as well as such other terms and conditions as may be agreed or accepted by the Customer. The rights and protections conferred on SingTel Mobile under these Specific Terms and Conditions shall be additional to the rights and protections conferred on SingTel Mobile under the General Terms and any other terms and conditions agreed or accepted by the Customer.

9.2 SingTel Mobile reserves the right to alter, modify, add to or otherwise vary these Specific Terms and Conditions from time to time by notice to the Customer. The Customer shall be bound by the terms so amended.

 

 


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