Call Transfer

Overview

Redirect calls from your home phone to another number when you go out so that you never miss an important call.

  • Convenient – Avoid missing calls when you are away from home
  • Affordable – Enjoy a low quarterly subscription fee
  • Easy – Turn Call Transfer on and off with a simple one-step proces
Activate

Call 1688 or visit any SingTel shop.

Setup cost $21.40
Subscription charges
(every 3 months)
$12.84

How tos

  1. ACTIVATING CALL TRANSFER
    • Lift the handset and wait for the dial tone.
    • Key # 2 1 0 YYYYYYYY # where YYYYYYYY is the 8-digit phone number.
    • Wait for the repeated tone, then replace the handset. 
  2. CANCELLING CALL TRANSFER
    • Lift the handset and wait for the dial tone.
    • Key # 2 1 1 #.
    • Wait for the repeated tone, then replace the handset.
  3. ACTIVATING CALL TRANSFER WHEN NO REPLY
    • Lift the handset and wait for the dial tone.
    • Key # 2 2 0 YYYYYYYY # where YYYYYYYY is the 8-digit phone number.
    • Wait for the repeated tone, then replace the handset.
  4. CANCELLING CALL TRANSFER WHEN NO REPLY
    • Lift the handset and wait for the dial tone.
    • Key # 2 2 1 #.
    • Wait for the repeated tone, then replace the handset.
  5. ACTIVATING CALL TRANSFER WHEN BUSY
    • Lift the handset and wait for the dial tone.
    • Key  # 2 3 0 YYYYYYYY # where YYYYYYYY is the 8-digit phone number.
    • Wait for the repeated tone, then replace the handset.
  6. CANCELLING CALL TRANSFER WHEN BUSY
    • Lift the handset and wait for the dial tone.
    • Key # 2 3 1 #.
    • Wait for the repeated tone, then replace the handset.

    Note:

    • You can transfer your calls to a local phone/pager/mobile phone only. To ensure that your calls are transferred to the correct number, you can dial your own phone number from your phone and confirm it with the other party.
    • You can only activate and cancel Call Transfer from your own phone.
    • Call Transfer will remain effective until it is cancelled. To remind you that Call Transfer has been activated, a repeated tone will be heard when you lift the handset. This will last 4 seconds before you hear the usual dial tone.
    • Call Transfer will not transfer your calls to a phone number that has already been activated with Call Transfer.
    • Outgoing calls can still be made after you have activated with Call Transfer.
    • You cannot use Call Transfer to transfer your incoming calls to special service phone numbers, e.g. 1711, 999, 100, etc.
    • Call Transfer cannot be used if your phone is placed on the nuisance call tracing service.
    • If you re-direct all incoming calls to your mobile phone, traffic rates for the mobile phone shall apply.
    • If you re-direct all incoming calls to your pager, the telephone number of the caller will be displayed only when the caller follows the normal paging procedure.
    • If you have Remote Command and/or Collect Call Screen, a PIN is inserted immediately after the activation or cancellation code. 
      - Example for Activation: #210 PIN YYYYYYYY# where PIN is your 5digit PIN and YYYYYYYY is your phone number. 
      - Example for Cancellation: #211 PIN# where PIN is your 5-digit PIN
    • Before transferring calls to another phone number, please seek consent from the person whose phone you are transferring your calls to. If he/she writes to SingTel to reject transferred calls, SingTel reserves the right to deactivate the Call Transfer service.
    • Local call charges apply for the transferred calls.

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