Postpaid Plans

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Ask me your question about Consumer mobile, broadband, TV and billing.

Ask me your question about Consumer mobile, broadband, TV and billing.

Top 5 Questions

Find help for your Postpaid Plans here

  • Accounts & Appointment
    • How do I add a mobile line nomination for my bundle plan?

      You can make a nomination online at Mobile Line Nomination. Do note that this is only available for subscribers of the Fibre Entertainment Bundle or mio Home.

      You may make up to 5 nominations if you are subscribed to the Fibre Entertainment Bundle, and only one if you are subscribed to mio Home.

      Please note that Easy Mobile, Youth, Silver, and Combo 2 Special are not eligible for the discount, but can be added to your mobile line count. Your other Singtel Postpaid plans can then enjoy the applicable discount rate.

    • How do I check the scheduled delivery timing of my mobile phone?

      There are two ways for you to check the timing:

    • When am I eligible for my next upgrade?

      For non-Easy Mobile Customers:
      You are eligible to upgrade your handset once you have completed 6 months of contract with Singtel. However, a top-up amount might be required depending on your remaining contract period. Charges are as follows:

      Months completed Early Upgrade Fee
      6 – 11 months $500
      12 – 17 months $350
      18 – 20 months $200
      21 – 23 months $0

      Key line subscribers can upgrade at 12 months for no extra charge.
      You may check the eligibility of your next upgrade by:


      For Easy Mobile Customers:

      You are eligible to upgrade if you have completed 21 months of your contract.
      You may check the eligibility of your next upgrade by:

    • How do I transfer ownership of my mobile line?

      For Easy Mobile Customers:
      Transfer of ownership must be done online through Singtel My Account.

      Simply log-in to your My Account, and select ‘Transfer Ownership’, and follow the instructions to carry-out the transfer. Please note that the other party must have a ONEPASS account to make the transfer.

      For non-Easy Mobile Customers:
      For a transfer of ownership, you may walk in to any of our Singtel Shops. Both the Transferor (the existing subscriber) and the Transferee must be present for the transfer.

      The Transferee must be at least 18 years of age on the date of transfer. Customers between 18 and 21 years of age will be provided with services for local usage only.

      The Transferee with be charged a one-time transfer fee of $21.40 (inclusive of GST).

      Important Notes
      • Minimum Subscription Period
        • If the minimum subscription period committed by the Transferor has not expired, the Transferee has to complete the remaining period.
      • Equipment Undertaking
        • Upon transfer, any equipment rebates due to the Transferor will be forfeited. The Transferee is not entitled to any further equipment rebates unless he/she agrees to take over the balance equipment tie-in period.
        • Equipment penalty, if applicable, will be charged to the Transferor unless the Transferee agrees to take over the balance of the tie-in equipment agreement. The Transferee, upon signing the transfer form, will then bear the applicable equipment penalty upon any premature termination of the mobile line.
      • Tenure Loyalty
        • The Transferee will continue to enjoy the tenure loyalty program of the Transferor.
      • Phone Upgrade Eligibility
        • The existing practice applies for transfer cases, i.e. the Transferor’s phone upgrade eligibility passes on to the Transferee.
      • Promotional Packages & Value-Added Services
        • All promotional packages enjoyed by the Transferor will be void upon transfer. Any penalties imposed by Singtel Mobile as a result of premature termination of the promotional packages will be the responsibility of the Transferor.
        • Value-Added Services enjoyed by the Transferor on a promotional basis, i.e. those not permanently bundled in the price plan, will pass on to the Transferee).
      • Outstanding balance
        • Both Transferor and Transferee must settle all outstanding balances in their accounts with the Singtel Group before proceeding with the transfer.
  • Calling Overseas
    • How do I make an overseas call from Singapore?

      To make an overseas call from Singapore, you may use one of Singtel’s international calling services. These calling services are available at your convenience and do not require a subscription.

      You must have Singtel IDD access activated to use these calling services:

      • If you are applying for your Singtel mobile or fixed line, call 1688
      • If you are applying for your StarHub or M1 line, call 104

      Once you have Singtel IDD access activated, you may use the following international calling services:

      • v019
        Lets you stay connected all day long in more than 240 destination worldwide at attractive low rates. This service is available at any time without a subscription. Mio Plan and mio Home customers get to enjoy additional 15% off prevailing rates.

        To use, simply dial:
        019<country code><area code><telephone number>

      • IDD 001
        A premium service offering the fastest and most direct connection to over 240 destinations worldwide, giving you high call quality at reasonable rates.

        To use, simply dial:
        001<country code><area code><telephone number>

  • Roaming (Traveling Overseas)
    • How can I make calls and send/receive SMS from my line while I am overseas?

      Singtel provides roaming services that allow you to retain use of your mobile line while you are overseas.

      AutoRoam
      Automatically connect to other networks in 237 international destinations with no addedsurcharge to roaming rates when you travel overseas. You can subscribe for this service by:

      • My Account
      • Dialing *1626 on your Singtel mobile line
      • My Singtel app (Select the ‘Add-ons’ tab and choose ‘Add-ons’ and activate the service from the list)

      There is a monthly subscription of $10 for this service, as well as a minimum subscription period of 3 months.

      Pay-As-U-Roam (PAYR)
      Stay connected in 237 international destinations with just a 25% surcharge to roaming rates when you travel overseas. There is no registration fee or monthly subscription for this service, making it ideal for the occasional traveller. You can subscribe for this service by:

      • My Account (Select ‘Manage my Add-ons’ and choose the line you want to activate the service for)
      • Dialing *1626 on your Singtel mobile line
      • My Singtel app (Select the ‘Add-ons’ tab and choose ‘Add-ons’ and activate the service from the list)
    • How can I have data connectivity while I am overseas?

      You will have data access in 201 destinations worldwide as long as you have AutoRoam or Pay-As-U-Roam activated. This will be chargeable on a pay per use basis.

      You can also subscribe to Singtel’s DataRoam Saver plans which allow you to take control of your roaming expenses and avoid bill shock. You can view the plans that are available to you by selecting your destination and the duration of your travel at Singtel DataRoam Saver Plans and Roaming Rates.

    • Why are there unexpected roaming charges?

      You might have unexpected roaming charges for the following reasons:

      • All SMS messages have a character limit of 160 characters. If that limit is exceeded, your message will be split into parts and thus count for multiple messages instead of a single one.
      • You may have accessed content that required an internet connection without switching to WiFi or deactivating your data roaming service.
      • If you were in Singapore, you might have been in an area too close to a neighbouring telco, where your phone might have switched networks automatically.

      For more information, you may like to call 1688 to speak with our with our call agent.

    • Will there be any charges if I receive a call when I am overseas?

      Yes, there will be charges incurred for receiving and making calls overseas. Visit Roaming Rates to find out about roaming rates in your destination country.

    • What are the charges if I send SMSes to another mobile phone user when we are both overseas?

      SMS charges will differ depending on the destination you are currently located. Visit Roaming Rates to find out more about the rates.

  • Billing and Other Usages
    • How do I check my outstanding balance for my Singtel mobile account?

      There are a number of ways for you to find out about the current balance for your Singtel mobile account:

      • My Account
        Login to your account and view the balance amount at the Summary page.
      • My Singtel App
        Check under Bills tab for balance and due date.
      • Automated Self-Help
        Call 1800 738-8880 to retrieve your account balance.
      • *1626 for Singtel Mobile Postpaid Subscribers
        You can dial *1626 using your Singtel mobile line to retrieve the information.
    • Will there be any airtime charges if I divert my call to another mobile number?

      Yes. Local airtime charges apply if you divert a call to a local number and the call is answered. Local airtime charges also apply to the local number you diverted the call to unless that number is on a free incoming call plan.

    • How can I check my local data usage?

      There are several ways for you to retrieve this information.

    • Why am I being charged for local data access?

      You might have exceeded the indicated limit of your data bundle. You can check Postpaid Plans to see the local data limit of your respective price plan. Alternatively, you can register and check My Account at Singtel.com to see the details of your plan, as well as your current usage.

      You can also track your current usage using the My Singtel  app.

  • Troubleshooting and Technical Support
    • What should I do if I've forgotten my IDEAS or Wireless@SG password?

      You can reset the password online:

    • How can I get a replacement for my faulty SIM card?

      For Easy Mobile Customers:
      Call our hotline 1688 (or +65 6235 1688 if calling from overseas) immediately to suspend the line and prevent unauthorised calls.

      For non-Easy Mobile Customers:
      You can replace your SIM card by visiting any of our Singtel Shops personally with original identification documents. Each replacement costs $37.45 (inclusive of GST). 

    • How do I get my PUK code and unlock my phone?

      You can obtain your PUK code to unlock your phone with a self-help menu. Dial 1688, select your preferred language, and follow the instructions to select the option for your PUK code.

    • I cannot access the Internet/ I am having issues with my mobile device.

      Visit Mobile Device Support for step-by-step guides on resolving technical issues for your device.

    • Why am I unable to send and receive any SMS/MMS?

      Visit Mobile Device Help for step-by-step guides on resolving technical issues for your device.

  • Lost or Stolen Phones
    • I have lost my mobile phone, what should I do?

      For Easy Mobile Customers:
      Call our hotline 1688 (or +65 6235 1688 if calling from overseas) immediately to report the loss. The mobile line will be temporarily disconnected to prevent unauthorised calls.

      For non-Easy Mobile Customers:

      Call our hotline 1688 (or +65 6235 1688 if calling from overseas) immediately to report the loss. The mobile line will be temporarily disconnected to prevent unauthorised calls. Alternatively, you may visit our Singtel Shops to report the loss of your mobile phone. Please bring along your original documents for verification.

    • I have lost my mobile phone. How do I get a replacement SIM card for my spare / new handset?

      For Easy Mobile Customers:
      You may request a replacement SIM card via Singtel My Account

      For non-Easy Mobile Customers:
      Visit any of our Singtel Shops personally with your original identification documents. Singtel Mobile customers who have lost their SIM Card can get a replacement SIM card for free if they have a Police Report for their lost SIM/device. Singtel Mobile customers without a Police Report for their lost SIM/device will be charged for SIM Card Replacement due to loss

Application Forms