Roaming (Traveling Overseas)

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Top 5 Questions

Find help for Roaming Services here

  • Roaming for Postpaid Plans
    • How can I make calls and send/receive SMS from my line while I am overseas?

      Singtel provides roaming services that allow you to retain use of your mobile line while you are overseas.

      AutoRoam
      Automatically connect to other networks in 237 international destinations with no added surcharge to roaming rates when you travel overseas. You can subscribe for this service by:

      • My Account (Select ‘Manage My Add-ons’ and choose the line you want to activate the service for)
      • Dialling *1626 on your Singtel mobile line
      • My Singtel app (Select the ‘Add-ons’ tab and choose ‘Add-ons’ and activate the service from the list)

      There is a monthly subscription of $10 for this service, as well as a minimum subscription period of 3 months.

      Pay-As-U-Roam (PAYR)
      Stay connected in 237 international destinations with just a 25% surcharge to roaming rates when you travel overseas. There is no registration fee or monthly subscription for this service, making it ideal for the occasional traveller. You can subscribe for this service by:

      • My Account (Select ‘Manage my Add-ons’ and choose the line you want to activate the service for)
      • Dialling *1626 on your Singtel mobile line
      • My Singtel app and select ‘Add-ons’ (Select the ‘Add-ons’ tab and choose ‘Add-ons’ and activate the service from the list)
    • How can I have data connectivity while I am overseas?

      You will have data access in 201 destinations worldwide as long as you have AutoRoam or Pay-As-U-Roam activated. This will be chargeable on a pay per use basis.

      You can also subscribe to Singtel’s DataRoam Saver plans which allow you to take control of your roaming expenses and avoid bill shock. You can view the plans that are available to you by selecting your destination and the duration of your travel at Singtel DataRoam Saver Plans and Roaming Rates.

  • Roaming for Prepaid Plans
    • How can I make calls from my prepaid card while I am overseas?

      To make calls from your prepaid card while overseas, just follow these steps:

      • Dial *131*, followed by the Country Code (e.g. 65 for Singapore) and the telephone number of person you wish to contact
      • Press the # key and make the call

      You will need a minimum balance of $8 in your Main Account to make a roaming call.

      Please note that the availability of Prepaid Roaming depends on the foreign network operator, their coverage and the handset used.

    • How can I send an SMS from my prepaid card while I am overseas?

      To send an SMS from your prepaid card while overseas, simply add a +<Country Code> in front of your recipient's mobile number. Take note that the SMS will not send if the "+" sign is omitted.

      You will need a minimum balance of $8 in your Main Account to send a roaming SMS.

    • How can I make a top-up to my prepaid card while overseas?

      To make a top-up to your prepaid card while overseas, just follow these steps:

      • Dial *132*, followed by the 10 digit top-up card number and the 6 digit pin number
      • Press the # key and make the call

      You will need a minimum balance of $8 in your Main Account to make a roaming Call/SMS.