SingTel Roaming

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IDD 001

SingTel IDD 001 is a premium service that provides the fastest and most direct means of calling over 240 destinations worldwide. IDD 001 is available on telephone lines and mobile phones with IDD facility, and SingTel payphones.

IDD calls are billed in blocks of 6 seconds.
For rates to various destinations, please visit here.

How to apply for IDD for Personal and Residential use

To activate SingTel's IDD facility on your residential telephone or personal mobile line, please apply through any of the following methods:

Via telephone:

	If you are applying for your mobile or fixed Line, call 1688.
	If you are applying for your StarHub or M1 line, call 1688.

Via mail or fax:

Please complete the application form and mail it to:

The Director
Customer Service - Consumer Support
SingTel
Orchard Post Office Box 309
Singapore 912311

Or you can fax the completed application form to us at 6796 1767.

Application is free-of-charge and there is no subscription fee for the service.

Making an IDD Call
Indonesia Border Towns 011
To call Indonesian Border Towns, just dial:
011 (Access code) + Area Code (if any) + Overseas Telephone Number
Country Code / Area Code

Please visit here for country and area codes to our more popular destinations.

Please visit here for all International Country Codes.

Please visit here for Indonesian Border Towns (Access code 011)

Operator-Assisted 104 Service
Operator-assisted international telephone calls are available to most IDD destinations. The number-to-number call can be booked through SingTel's operator-assisted service at 104 where the call is established between the Singapore telephone number and the overseas telephone number. Number-to-Number calls are not available to the following destinations:

	Afghanistan
	Midway Islands
	Tokelau Island

The calls are charged at IDD 001 rates for a minimum duration of 3 minutes and in subsequent blocks of 1 minute. Calls to Malaysia are charged in blocks of 3 minutes.

Note:
The IDD access code 004 (with Call Duration Advice service) has ceased since 1 April 2010. IDD is still available on access code 001. More information can be found in the FAQ section.

FAQs:

What is IDD 001 service?
IDD 001 is SingTel's premium-grade international direct dial call service that gives clear, reliable and instant connection to destinations worldwide.
How are IDD 001 calls charged?
IDD 001 calls are charged in 6-second blocks. View rates to various destinations.
How do I use the service to make international calls?
Just follow these simple steps:
Do I need to pay any registration fees or monthly subscription?
No.
How long does it take to activate SingTel IDD facility?
If your application is approved, your SingTel IDD facility will be activated on the working day after we receive your application form.
How will I be charged if I use SingTel international call services on my StarHub/M1 line?
You will be charged according to your usage of SingTel’s international call services.
How can I be assured that I will be billed accurately for my overseas calls?
Your monthly bill will list all overseas calls made within the billing cycle. It will include detailed information like the date and time of each call, the overseas number(s) called, the duration of each call, and the cost incurred for each call.

If you have questions regarding your bill, please call 1688.
Who do I call if I have a question or wish to report a fault?

Enquiry:
1606 (Business customers)
1609 (Residential customers)
1626 (SingTel Mobile customers)
104 (Operator-assisted)

Fault Reporting:
1608 (Telephone Line - Business and Residential)
1626 (SingTel Mobile)

Terms and Conditions: