ONEOffice

Business Broadband plans with unlimited internet access, company email, and online collaboration tools.

Business Broadband eVolve Business Fibre Broadband $99/month 4Mbps $138/month 6Mbps $178/month 15Mbps $198/month 30Mbps $248/month 60Mbps $278/month 100Mbps Bundled Services ONEOffice (3-users Licence) • 25GB of email space per user • 11.5GB of web content management space with web design templates   ONEOffice (5-users Licence) • 25GB of email space per user • 12.5GB of web content management space with web design templates

ONEOffice Solution includes:

ONEOffice Email: • 25GB mail storage space for each licence. • Block spam and viruses before they get to your inbox. • Search email to find any message. Powered by industry leading Google Search Technology. • Users can organize ONEOffice applications such as email, talk, voicemail by using labels. • Create filters to manage incoming mail. • Resilient, robust, high availability design. Similar backbone to the enterprise Google Apps versions, which provide 99.9% Service Level Agreement uptime in any calendar month. • HTTPS access for secure information transfer over the internet.

Email is included with ONEOffice bundle

Frequently Asked Questions - ONEOffice

Sign up
Product
Technical, training and service support

SIGN UP

 1.      How can I sign up for ONEOffice service with ADSL broadband bundle?

 You can either

• Call our hotline 1800 763 1111 from 8.30am – 5.30pm (Mon – Fri), or
• Visit our Hello! Shop at Comcentre, or
• Contact your Account Managers

2.      What is the minimum contract for ONEOffice with ADSL broadband bundle?

 The minimum contract for ONEOffice with ADSL broadband bundle is 24 months.

3.      Will there be training provided after I signed up for ONEOffice?

Yes, training will be provided. A nominal fee of $10.70 (w GST) is applicable per attendee per session.

4.      If I have more than one office location, i.e, an office in Location A and another in Location B, can I sign up 2 ONEOffice accounts with the same domain name?

No, you are unable to. One Business Registered Number (BRN) is only allowed to sign up 1 ONEOffice account. ONEOffice service is a collaborative tool which allows employees within the same company to share files and information and this will not be possible if there are multiple domain names.

5.      I have an existing SingNet ADSL broadband service. Can I choose to sign up ONEOffice service as a Valued Added Service under my existing SingNet ADSL broadband?

Yes you can. The monthly rate for ONEOffice service is $42.80 (with gst). This will be on top of your current ADSL broadband charges.

However, customer will get to enjoy more cost savings when they sign up ONEOffice with ADSL broadband bundle.

6.      I am an existing BizWeb solution customer, can I sign up for ONEOffice with ADSL broadband bundle?

You will need to terminate your existing BizWeb service before you can sign up for ONEOffice service. Customers are advised to do their own backup before requesting for termination.

 To know more about how you can back up your data in BizWeb, please dial 1606, select option ‘BizWeb’.

 
7.      I have an existing email hosting solution with a 3^rd party vendor. Can I sign up for ONEOffice broadband bundle?

 Yes, you can. However, in order to sign up for ONEOffice, you need to have an active and valid domain name.
For more information, please call our Sales hotline @ 1800 763 1111.

8.      I am still within my current ADSL broadband contract. Can I switch to ONEOffice with ADSL broadband bundle?

It will depend on your current broadband plan subscribed. For information on your eligibility, please call our Sales hotline at 1800 763 1111.

If you are eligible to switch plan, you will need to sign up a new ADSL broadband contract with ONEOffice bundle. Otherwise, you will need to sign up ONEOffice as a Value Added Service on top of your current broadband plan.

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PRODUCT

1.       What are the different file formats supported for eFax on ONEOffice?

The full lists for supported file formats are as follows:

2.      How is ONEOffice different from a free @gmail.com account?

You may have had experience using many of these applications with your user@gmail.com     account, and while these applications are similar, ONEOffice solution for business has been enhanced with critical differences:

A.        ONEOffice is for your business

When you sign up for ONEOffice for your business, you sign up with your own company domain name. So instead of having a user@gmail.com email address, you would create or maintain a company email address such as user@company.com. The admin in your company will be given rights to manage and control the user accounts across your company domain.

B.         Enhanced business-oriented features

These are the features available in ONEOffice that are not available in the free consumer applications:

• ONEOffice Email: Saves all your corporate information with improved mailing list capabilities, and increased mail thresholds
• ONEOffice Site: Optimized to provide you with the right storage quotas to address your business needs

• ONEOffice Calendar: Enables conference room and resources sharing, allowing you to schedule office conference rooms or other shared resources in your office.
• ONEOffice eSMS: Usage based charges where you can send SMS to multiple recipients via your email account.
• ONEOffice eFax: Wthout having to buy a physical fax machine, you can attach a file and just send a fax the same way as sending an email.

3.      What is the difference between Google Standard Edition and ONEOffice?

In general, the table below lists the differences in the Google Standard Edition and ONEOffice.

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4.      What is secured SSL?

SSL (Secure Sockets Layer) is a protocol that provides secure communications on the Internet for such things as web browsing, e-mail, instant messaging and other data transfers. If you enable SSL connections, Google will force HTTPS (Hypertext Transfer Protocol Secure) when your users access most services in ONEOffice Apps. SSL varies by service and is available for email, chat, calendar, docs, and sites.

The advantage of SSL is added security for your users. If your users access ONEOffice Apps on a non-secure Internet connection, such as a public wireless or non-encrypted network, your users' accounts may be more vulnerable to hijacking. A secure connection prevents hijacking by protecting the cookie session. Cookie session hijacking refers to a situation where an impostor gains unauthorized access to cookies and seizes control of a legitimate session while it is still in progress.

5.      Why is ONEOffice Apps secured?

Google operates one of the largest networks of distributed data centers in the world, and it go to great lengths to protect the data and intellectual property on these servers. These facilities are protected around the clock and with a dedicated security operations team which focuses specifically on maintaining the security of the environment. The controls, processes and policies that protect these data have successfully completed a SAS 70 Type II audit. There are three main components to our security practices:

• People – Google employs a full-time information security team including some of the world’s foremost experts in information, application, and network security. This team is responsible for the company’s perimeter defense systems, security review processes, and customized security infrastructure, as well as for developing, documenting, and implementing Google’s security policies and standards.
  • Process – Security is part of the Google DNA. Each application is built from the ground up with security in mind. Google applications go through multiple security reviews as part of the Secure Code development process. The application development environment is closely restricted and carefully monitored to maximize security. External security audits are also regularly conducted to provide additional assurance.
  • Technology – Google Apps data is fractured and obfuscated across multiple servers and disks, making it human-unreadable. Data is replicated in multiple data centers for redundancy and consistent availability. To reduce exploit risks, each Google server is custom-built with only the necessary software components, and the homogeneous server architecture enables rapid updates and configuration changes across the entire network when necessary

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6.      What is SAS70 Type II Audit?           

The SAS 70 was developed by the American Institute of Certified Public Accountants (AICPA) as a simplification of a set of criteria for auditing standards originally defined in 1988.

An independent third party auditor issued Google Apps an unqualified SAS70 Type II certification. Google is proud to provide Google Apps administrators the peace of mind knowing that their data is secure under the SAS70 auditing industry standard.

The independent third party auditor verified that Google Apps has the following controls and protocols in place:

• Logical security: Controls provide reasonable assurance that logical access to Google Apps production systems and data is restricted to authorized individuals
• Privacy: Controls provide reasonable assurance that Google has implemented policies and procedures addressing the privacy of customer data related to Google Apps
• Data center physical security: Controls provide reasonable assurance that data centers that house Google Apps data and corporate offices are protected
• Incident management and availability: Controls provide reasonable assurance that Google Apps systems are redundant and incidents are properly reported, responded to, and recorded
• Change management: Controls provide reasonable assurance that development of and changes to Google Apps undergo testing and independent code review prior to release into production
• Organization and administration: Controls provide reasonable assurance that management provides the infrastructure and mechanisms to track and communicate initiatives within the company that impact Google Apps

7.      Why is Google Video not offered in ONEOffice?

Google Video is not available in Singapore due to regulatory compliance.

 
8.       What is the minimum system requirement to enjoy ONEOffice?

      The lists below are browsers and operating systems that work with ONEOffice.

9.      Why should I use ONEOffice instead of an on-premise mail solution?

The reason why ONEOffice is a great alternative to other alternate on-premise solutions is because; 

• Lower cost: ONEOffice is being delivered over the web at a fraction of the cost of installed systems. This means that ONEOffice can provide a significantly lower total cost of ownership (TCO). Mailbox redundancy, infrastructure upgrades and infrastructure scaling are all handled behind the scenes, so your business doesn’t need budget time and money for these projects.

• Higher quality: ONEOffice offers superior security, reliability, and storage space than most organizations can accomplish with an on-premises solution

• Improved usability: ONEOffice provides a simple and intuitive interface so that there is minimal training resource for end-user.

• Leader in Innovation: ONEOffice powered by Google continues to demonstrate its industry leadership in terms of web-based innovation. Driving this platform forward, Google has the leading computing platform and have assembled one of the strongest teams of computer scientists in the industry. As an ONEOffice customer, you get to experience that innovation first-hand as product enhancements are rolled out on a regular basis.

Below are the cost factors for an on- premise solution and the comparison between on-premise cost for different segments.

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10.      Does ONEOffice work with Microsoft Outlook and other clients?

      ONEOffice can work with Outlook and other application clients, so your employees can continue using a familiar interface on the front-end, while ONEOffice’s servers works on the back-end, helping you save on significant cost for your business.

 11.      I have to send out a lot of emails on a daily basis. Does ONEOffice have a sending limit?

      Each user account can currently send emails to 2000 external recipients per day to prevent abuse of the system and to help fight spam. For emails sent via POP3/IMAP client, the limit will be 100 unique addresses and 500 addresses for web-based email client. If one of your mail accounts reaches the limit, the account will be disabled for 24 hours.

12.      Does ONEOffice work with BlackBerry devices, the iPhone and other mobile phones?

      ONEOffice is accessible from a variety of mobile phones, including BlackBerry devices, the iPhone, Windows Mobile and many other mobile phones. We offer multiple syncing capabilities so that you can access your ONEOffice apps when you are on the go.

      Visit the Google Apps mobile access page to learn more.

13.      Can I send eSMS or eFax overseas?

      Sending eSMS and eFax overseas is currently not supported on ONEOffice.

14.      Is there a limit to the number of recipients for each eSMS?

      You can send up to a maximum of 100 recipients per eSMS. If the user attempts to send to more than 100 recipients, the request will be rejected. An email notification will be sent to notify the user.


15.      What is the maximum number of characters I can send for each eSMS?

      Each eSMS can take up to 1000 characters. The recipient will receive the message in multiple SMSes which will be charged to your account accordingly.


16.      Will I receive any notification upon successful sending of eSMS and eFax?

Yes, you will receive an email notification upon each eSMS or eFax sent, to inform you whether it is successful or unsuccessful.

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TECHNICAL AND SERVICE SUPPORT

1.      How do I start using ONEOffice?

To start using ONEOffice, login via www.mybusiness.singtel.com and launch ONEOffice Application.

2.      Who should I contact when I encountered problems on my ONEOffice Application?

Please call 1606 option 2 or email techsme@singtel.com.

3.      How do I sign up for ONEOffice training workshop?

You will need to login in to myBusiness portal, launch your ONEOffice application and click on the workshop banner to sign up for the training. There will be a charge of $10.70 per attendee per session.

4.      Is there a limit in the number of sign up per Company?

No, but there will be a charge of $10.70 per attendee per session.

5.      Where is the venue for the training workshop?

The training will be conducted at:

NetAssist Service

298 Tiong Bahru Road #07-05, Central Plaza. Singapore 168730.
(Nearest train station: Tiong Bahru MRT station)

6.      Who should I contact if I want to change the date of the workshop?

You can call NetAssist at 6272 2662 to change the date of your workshop.

 
7.      How would I know if my registration for the workshop has been confirmed?

NetAssist will contact you 7 days before the date of the workshop for confirmation.

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