Protection For Your Office Computers

SingNet Desktop Security is a highly effective, centrally-managed security solution for your corporate desktop and laptop computers.

Today’s business owners and IT managers face increasing levels of frustration from Internet security problems. With limited manpower and resources, it is important for you as a business owner to outsource such issues to a reliable partner so that you can focus on your core business.

SingNet Desktop Security service consists of a security software and management portal. The software includes virus and spyware protection plus Internet shield to ensure full protection – even outside your company firewall. The built-in spam control keeps your email inbox free from unsolicited emails. The web-based management portal provides an easy-to-use overview of the security status of your workstations.

Protection For Your Office Computers

	Virus & Spyware Protection Automatically receive updates on various virus profiles from all over the world for early prevention. The powerful scanning engine helps you inspect suspicious files and folders, isolate infected files for quarantine and repair, even if your computer is not connected to Internet.
	Internet Firewall Everywhere Additional desktop firewall to protect your PCs in various networks from unauthorised intrusions - even outside office environments.
	Anti-Spam Control The Plug-in Outlook module automatically clears spam based on user-defined filtering rules.
	Online Management Portal The “all-can-do” network administrator account allows license management, view PC & network security reports, perform remote configuration, access central monitoring, and update and install remotely.
	Hassle Free With Your Broadband Enjoy convenience with a single bill for both Internet access and security software. No more hassles evaluating solutions and managing license expiration dates from multiple vendors.

Recommended for Business Broadband Customers Who:

Require basic Internet security protections on their workstations
Desire reliable and easy-to-use Internet solutions from a trusted supplier

Frequently Asked Questions

General

Why is it important that the computers in my company are protected?
Companies having unprotected PCs in their network, connected to a broadband line will get infected by a virus or other malware in a time span of no more than 16 seconds to 5 min after making the first online connection. Other online threats and annoyances include trojan horses, worms, spyware, hacker attacks, spam, inappropriate content and many more. The typical consequences of Internet malware infections for companies range from loss of files and slower computer performance to theft of confidential company data and loss of revenue.
What is the minimum level of protection that I need to have?
Most companies are accessing the Internet through a broadband or “always-on” connection. “Always-on” also means that their system is more open and vulnerable to different types of system intruders such as hackers. As a result, antivirus protection alone is not enough. Antivirus software will primarily protect your computer against viruses. The Internet Shield, which includes a firewall will protect your computer against other types of Internet threats such as hackers, worms and trojan horses, which cannot be fully detected by any antivirus software on its own. As a result, it is advisable to always subscribe to Virus and Spy Protection and Internet Shield service components to achieve maximum protection.
Why do I need an antivirus on my computer?
Otherwise, viruses will infect your computer. A computer virus attaches itself to, overwrites or otherwise replaces another program in order to reproduce itself without your knowledge. This may quickly use your entire computer’s available memory and slow down the system or bring it to a halt. Viruses may damage data files or attempt to destroy files or make disks unreadable. Still others cause unintended damage. Viruses can delete files, format hard drives or mix up the data on them.
Why do I need a firewall on my computer?
To be protected against hackers and malicious software. Hackers are constantly looking for opportunities to access computers to steal passwords, financial or other types of confidential information and files. Hostile software writers have increasingly found ways to establish hazardous attacks through the launch of trojan horses and worms. These types of malware are able to take over control over your computer.
Why do I need spam control on my computer?
To be protected against e-mail spam messages. Unsolicited commercial e-mail, better known as spam, is a major problem. Spammers can send out millions of mails with minimal cost. The amount of spam has increased heavily over the years. Besides spam being an everyday hassle for employees, it also leads to receiving a high amount of offensive content, it increases the risk for virus infections and it lowers employee productivity.
Why do I need rootkit protection?
Rootkit is typically used to hide malicious software like viruses, spyware, adware, backdoors, trojans and worms from users, system tools and antivirus programs. They can be used for malicious purposes, like stealing confidential information or damaging your systems.
Why do I need desktop-based security service?
No single countermeasure can protect a network from every conceivable threat. For effective risk management, multiple safeguards must be used, and they must be applied at multiple points throughout the company. No matter how much perimeter security you buy, malware won't come solely from the outside via the Internet. Users unwittingly bring hostile code into your organization. And consider industrial sabotage--intruders and disgruntled employees can take advantage of poor internal protection. The least obvious but most common security breach over the desktop is the innocent user downloading dangerous code. You'd be negligent if you didn't protect your systems with proper desktop-based security. That's what makes a comprehensive desktop-based security suite essential, even for the most cost-conscious companies.
Why should I subscribe for SingNet Desktop Security service and not buy from a retailer or shop?
SingNet Desktop Security service, unlike retail product, is a managed desktop-based security service on monthly subscription that comes complete with comprehensive security features including virus and spyware protection, internet shield, spam and application control and 24/7 service support, giving you 24/7 protection, removing the complexity of IT security from your company and most importantly, relieving you of the cumbersome tasks when buying retail product such as manually configuring and installing software on each PC separately and later manually reconfiguring and re-installing each PC separately when adding new software components etc.
There was already antivirus software installed on my computer when I bought it. Why would I need SingNet Desktop Security service?
Antivirus alone is not enough. The minimum level of protection is antivirus and firewall, always! (See above for more information).
The antivirus license that you got together with your computer needs to be renewed after a year.
When buying a new computer, you often get automatic antivirus coverage as part of the package. Typically, this antivirus is 6 months free to use. Afterwards, the customer needs to pay a full yearly license if he/she wishes to keep using it. If the consumer ignores this and does not pay this price, his/her antivirus will no longer receive antivirus updates, leaving him/her unprotected to new threats. Additionally, an antivirus program by itself does not provide customers with the fullest protection.
Subscribing SingNet Desktop Security service takes away these hassles and leaves the initiative of securing the customer more in the hands of the service provider. Customers can order a combo suite (antivirus and firewall) or a full security suite for a small monthly fee, to be paid on top of your broadband access invoice.
I have free security software from the Internet. Why should I start paying for one?
It is almost impossible for free software to offer the same quality of service compared to a paying service. SingNet delivers the customer security software in co-operation with F-Secure, a leading antivirus software company. Analysing Internet threats and pushing out virus updates is F-Secure’s core business. F-Secure deploy teams of highly skilled experts that work around the clock to provide fast reaction times to any new threat. No antivirus product is better than the definition update service that it relies upon. Keeping up with the rapidly changing virus situation requires a significant investment from the antivirus vendor. It is very hard for vendors of free software to maintain a high level of detection over any longer period of time.
What are the available service plans and user plans?
Please refer to http://mybusiness.singtel.com for the service plan available. Alternatively, you can contact your account manager or call 1800 SME-1111 for more information.
Note: SingNet ceased technical support for “SingNet Desktop Security” version from August 2008 onwards. Hence, we advise all customers to upgrade their current version to the new workstation version published. Please note that SingNet Desktop Security does NOT support Operating System on Win95, Win98/98SE and ME.
Is the service really updated automatically?
Yes. SingNet Desktop Security updates itself automatically when the computer is connected to the Internet. However, the users are protected by SingNet Desktop Security even if the connection to the Internet is not enabled. With F-Secure BlackLight^TM and DeepGuard^TM features (comes with the 2008 version onwards), you will always be protected against the latest malware and Internet threats. The F-Secure Blacklight^TM will scan for rootkits which hide itself in your computer and then passes it to the scan engine for necessary actions. F-Secure Deepguard^TM constantly monitors your computer making sure that no malicious programs can take over your computer even if you do not have the latest updates
What are the system requirements for SingNet Desktop Security 2011?

The minimum system requirement for SingNet Desktop Security 2011

Windows XP (32-bit) SP2 or newer
Edition: Home, Professional and Media Center editions
Processor: Intel Pentium III 1Gz or higher
Memory: 512MB or more
Hard drive space: 800MB free HD space
Display: 8-bit or more (256 colors)
Internet Connection: An Internet connection is required in order to validate your subscription and receive updates
Internet Browser: Internet Explorer 5.0 or newer
Windows Vista and Windows 7 (32- and 64-bits)
Edition: Starter, Home Basic, Home Premium, Business, Ultimate, Enterprise
Processor: Intel Pentium 4 2GHz or higher
Memory: 1GB or more
Hard drive space: 800MB free HD space
Display: 16-bit or more (65000 colors)
Internet Connection: An Internet connection is required in order to validate your subscription and receive updates
Internet Browser: Internet Explorer 7.0 or newer

14. Can I install the SingNet Desktop Security software to my staff's computer via the Management Portal?

From SingNet Desktop Security 2008 version onwards, you can remotely push the client package to your desired workstation. Without installing SingNet Desktop Security, the Management Portal will not be able to “communicate” with any computers. After you have downloaded SingNet Desktop Security client package, you may find this new tool – Remote Installation Tool in the Download tab in www.singtel.com/snds or click on the tab named “Download” at the top left hand corner of the Management Portal once you login to the Portal. After you have save this tool onto your computer, you'll be able to remotely push the client package to your desired workstation. Only the Network Administrator in your company who has the Administrator-level rights can do remote installation of the software to target computers

Security Software

I have subscribed to SingNet Desktop Security service but am unable to complete the installation of my software. Why?
The most frequent reasons preventing the installations are:
1) You still have old security software installed on your PC. This software should be uninstalled before installing SingNet Desktop Security service. Please uninstall this old security software manually. 2)Your PC might be infected with a virus, which prevents the installation of SingNet Desktop Security.

How do I know that the software is properly installed and running?
Please check the SingNet Desktop Security icon displayed on your Windows system tray, which can be found on the bottom right corner of your screen. If the product installation is still ongoing you can see an indication above the icon. In case of product malfunction or out-of-date databases, the icon will change accordingly.
How do I install the software?
Go to http://www.singtel.com/snds to download the SingNet Desktop Security software installer. Then please refer to the Installation Guide which can be downloaded from http://www.singtel.com/snds on how to install the software.
Does SingNet Desktop Security work with another antivirus or firewall software, which was previously installed on our company computers?
No. You cannot have two of the same service components from different vendors installed on your PC (e.g. two antivirus solutions from different vendors). You must remove any other antivirus or firewall software before installing SingNet Desktop Security. SingNet Desktop Security will automatically detect and remove your old antivirus and/or firewall software (only well-known brands) during the installation.
After I have installed the software and restarted the computer, the computer seems to freeze and does not react. What is happening?
You are most likely to have installed the application on top of an existing antivirus or firewall application, which was not automatically removed by the system during the installation. You will need to restart the computer and start the system in Safe Mode (restart computer, and then press and hold the F8 key; after a few seconds the system will show different boot options). Once the system is started in Safe Mode, you will need to uninstall the old antivirus and/or firewall application through the Control Panel. Then restart the computer as per normal.
After the installation of SingNet Desktop Security software, I have no access to the Internet or my e-mail. Why?
One possibility is that you have denied your browser’s network connections. To verify this, open the “Advanced” settings of your Personal Firewall. On the “Application Control” panel, you will see a list of allowed and denied applications. Check that the “Access” rule is on the “Allow” mode for your browser, e.g. “iexplore.exe” if you are using Internet Explorer.
How do I uninstall the SingNet Desktop Security software?
Follow the steps below to uninstall:
1. Restart your computer after completion.
2. Click on “Start” on the taskbar.
3. Go to “Programs”
4. Go to “SingNet Desktop Security”
5. Click on Uninstall SingNet Desktop Security
Are the security updates downloaded automatically?
Yes. SingNet Desktop Security updates itself automatically. However, you need to be connected to the Internet for the update process to work properly.
Why am I not able to change my security settings?
The Network Administrator of your company may have chosen a “locked” profile for you. Please contact your Network Administrator to change profile for you if you really need to change certain settings.
How do I protect my computer against spyware?
SingNet Desktop Security has a real-time spyware scanning enabled by default. You may run a separate manual scan for spyware.
How do I restore quarantined spyware?
This is how you can restore quarantined spyware:
1. Launch SingNet Desktop Security software.
2. Click on the “Virus & Spy Protection” tab.
3. Click on “Configure” link for “Quarantined Spyware”.
4. Select the spyware to restore and click on “Restore” button.
Is SingNet Desktop Security software compatible with Microsoft Windows XP Service Pack 2 Security Centre and the operating system’s internal firewall?
Yes, it is compatible. After the SingNet Desktop Security has been installed, it is not necessary to have the Windows XP internal firewall enabled anymore.
How does SingNet Desktop Security affect my computer?
SingNet Desktop Security software will take a small portion of free resources from your computer. This might cause minor slowdown for the computer. However, SingNet Desktop Security software will not affect normal daily usage of the computer.
Why are Operating Systems Windows 95, Windows 98 and Windows ME not supported?
From August 2008 onwards, SingNet will not provide technical support for “SingNet Desktop Security” which runs on Windows 95, 98 and ME due to the product end-of-life.

Management Portal

What is the SingNet Desktop Security Online Management Portal?
The SingNet Desktop Security Online Management Portal provides you with overview information about the security of your computer network. It also provides you with information on how to solve specific issues through an easy-to-use web interface.
Why do I need online Management Portal?
The online Management Portal gives you access to 24/7 security overview on all computers covered by the service. It enables subscription management, real-time monitoring of the network status and security risks, which then can be addressed without delay.
I need to install SingNet Desktop Security software on a new employee’s computer, where can I find my Subscription Key?
Your Subscription Key is available on the Online Management Portal. Log in and click on the “Subscriptions” tab. The “Subscriptions” page will display the Subscription Key assigned to you.
How do I know how many licenses I have?
The Online Management Portal provides you with information on your license usage. Always make sure that you have unused licenses before you install the security software to a new computer. If you try to install the software without any free license, the installation will not succeed.
To check how many free licenses you have, follow the steps below:
Log in to the Online Management Portal
Select the “Subscriptions” tab.
The page will show the Subscription Key and the number of licenses that are in use
I have to replace my old computer with a new one and now I do not have any more licenses for use. How can I free up a license from the old computer?
You can remove the license from the unused old computer by following these instructions:
1.Log in to the Online Management Portal
2.Select the Subscriptions tab.
3.Click on Show Computers.
4.Click on the checkbox beside the name of the old computer.
5.Click on the “Remove Computers” button to free up the license from the selected computer
Can users give a copy of the software or the Subscription Key to an outsider?
No. Each installation of the software needs to be made using a subscription key. If an outsider installs the service using your company’s Subscription Key, it will be deducted from the amount of your free licenses. Distributing the SingNet Desktop Security without permission is against copyright laws.
How do I know if my users’ computers are protected?
The portal provides you with an overview of the security of your network and allows you to investigate possible problems. You can verify if there are any security issues requiring your attention by logging in to the portal and checking the status on the “Home” page.
How can I change the Security profiles for computers in my company's network?
Please follow the steps below:
1.Log in to the Online Management Portal.
2.Click on the “Show All Computers” link on the “Home” page.
3.Click on the checkboxes next to the names of computers that you want to apply the profile
4.Choose a suitable profile and click “Apply To Selected”.
User has formatted hard drive. What do I need to do?
Basically you do not need to do anything, except to reinstall the SingNet Desktop Security software using the same Subscription Key.
Can I grant access of the Management Portal to other users to view?
Yes. The Network Administrator can create a “Read Only” access to other users where they can also view the network status of their company through the Online Management Portal.
I forgot my password and cannot log in to SingNet Desktop Security Online Management Portal. How can I proceed?
Click “Forgot your password?” on the “Login” page. Enter your username. Your username and password will be sent to the registered email address of your company’s SPOC/Administrator.
How do I change my password?
After you have logged in to the portal, click on the “My Account” link. Enter your new password, confirm the new password and then click “Submit” button.