Enjoy Greater Value with v019
Take advantage of value deals on your v019 calls when getting in touch with your business contacts on their overseas fixed or mobile lines.
v019 Call Rates (Flat Rate All Day)
| Destination | Calling Overseas Fixed Lines | Calling Overseas Mobile Lines |
|---|---|---|
Australia | $0.19 | $0.31 |
Brunei | $0.35 | $0.35 |
Canada | $0.15 | $0.15 |
China | $0.22 | $0.23 |
France | $0.39 | $0.39 |
Germany | $0.13 | $0.39 |
Hong Kong | $0.23 | $0.26 |
India | $0.80 | $0.84 |
Indonesia | $0.39 | $0.43 |
Japan | $0.35 | $0.39 |
Malaysia | $0.13 | $0.16 |
New Zealand | $0.27 | $0.44 |
Philippines | $0.36 | $0.39 |
South Korea | $0.13 | $0.25 |
Switzerland | $0.39 | $0.44 |
Taiwan | $0.19 | $0.33 |
Thailand | $0.40 | $0.41 |
UK | $0.13 | $0.30 |
USA | $0.15 | $0.15 |
Vietnam | $0.98 | $1.15 |
- v019 calls are charged in 1-minute blocks.
- Local airtime charges apply, if calling from mobile lines.
- USA rate includes Canada, Alaska and Hawaii.
- Rates for terminating fixed or mobile lines in all destinations will be charged according to the rates of the respective countries.
- Applicable to NRIC-registered personal lines – SingTel fixed and SingTel Postpaid Mobile lines, ISDN, and pre-registered M1 / StarHub lines.
- For SingTel Prepaid Mobile customers.
Note:
1. Rates stated are inclusive of GST.
2. SingTel reserves all rights to amend Terms & Conditions without prior notice.
For other destinations, please click here for our Rates at a Glance!
As our valued customer, enjoy an additional 15% off prevailing rates when you make an overseas call with v019.
Terms & Conditions apply.
SingTel IDD facility can be activated on your Business telephone or mobile line through any of the methods below.
To apply online:
Click here.
To apply via telephone:
Call our Business Customers Hotline at 1606.
To apply via mail or fax:
Please complete the application form and mail it to:
The Director
Customer Service – General Business Support
SingTel
Orchard Post Office Box 398
Singapore 912314
Or fax the completed application form to us at 6477 9372.
Application for the service is free-of-charge and there is no subscription fee for the service.
User Guide
To connect to over 240 destinations, just follow these steps:
If you have queries about SingTel's v019 service, please call 104. If you encounter difficulties making an overseas call, and would like to check the condition of the telephone line, please call 1608.
View country and area codes to our more popular destinations.
View other international country codes.
Frequently Asked Questions
About v019
- Do I need to register to use v019?
- Do I have to pay any subscription or registration fee for v019?
- How are v019 calls charged?
- Can v019 be used on every phone line?
- Can I use the v019 service from SingTel payphones?
Using v019
- I am not a SingTel customer. Can I use the v019 service? How will I be billed for using v019 service?
- My company uses a PABX that allows IDD 001 calls only on certain lines. Can I use v019?
- Is there any Call Duration Advice for v019 service?
Others
- How do I prevent unauthorised v019 access?
- Does my existing Phone Lock for IDD 001also block v019 calls?
- Who should I call if I have problems with v019?
- How can I find out more about promotional rates?
About v019
- Do I need to register to use v019?
- Do I have to pay any subscription or registration fee for v019?
- How are v019 calls charged?
- Can v019 be used on every phone line?
- Can I use the v019 service from SingTel payphones?
Yes, you need to register to use v019 if you do not have a SingTel IDD facility, please click here to apply for it. Registration is absolutely free.
No. You will only be billed for successful calls made.
v019 calls are charged in 1-minute blocks and you will only be charged when your call is connected.You will not be charged for the waiting time.
v019 can be accessed from any SingTel fixed line or SingTel Mobile line if it has the SingTel IDD facility activated on the phone line. Non-SingTel IDD customers can click here to apply. Registration is free.
v019 is available from selected SingTel payphones. For more information, please click here.
Using v019
- I am not a SingTel customer. Can I use the v019 service? How will I be billed for using v019 service?
- My company uses a PABX that allows IDD 001 calls only on certain lines. Can I use v019?
- Is there any Call Duration Advice for v019 service?
Yes, you can use v019 by registering for the SingTel IDD facility. To register online, please click here. SingTel will bill you directly for your usage.
You will need your PABX vendor to re-programme your equipment to allow "019" access in addition to "001" access.
No.
Others
- How do I prevent unauthorised v019 access?
- Does my existing Phone Lock for IDD 001also block v019 calls?
- Who should I call if I have problems with v019?
- How can I find out more about promotional rates?
If you are a SingTel fixed line subscriber, you just need to apply for a Phone Lock.
Yes.
Please call our 24-hour Fault Reporting Line at 1608.
You can view our promotional rates on the Rates page.
Terms and Conditions
- SingTel General Terms and Conditions
- SingTel Specific Terms and Conditions relating to International Telephone (IT) Service
- SingTel Specific Terms and Conditions relating to International Voice Service
Terms & Conditions for 15% Promotion
- All mio Plan customers enjoy a 15% discount for all outgoing v019 calls made on their mioVoice, SingTel Fixed Line, mio mobile & mobile price plan under mio Plan. Subscriber needs to remain as a mio Plan subscriber in order to enjoy the 15% off v019 discount. Upon termination of mio Plan or debundle of the mio plan, the above discount will automatically cease.
- All mio Home customers enjoy a 15% off for all outgoing v019 calls made on their mio Voice, SingTel Fixed Line and First Mobile Line under mio Home. Subscriber needs to remain as a mio Home subscriber in order to enjoy the 15% off v019 discount. Upon termination of mio Home or debundle of the mio Home, the above discount will automatically cease.
