Yes. The transferee will continue with the balance of the SingTel Home BroadBand Plan contract period.
An early termination fee will be imposed. The fee is based on the remaining number of months in your contract period x the promotional subscription rate that you are paying.
If you are not obligated to complete any contractual period in your SingTel Home BroadBand plans, you may change to any other plans currently offered by SingTel Home BroadBand. Change of plans is subject to the terms and conditions of the SingTel Home BroadBand promotions you have signed up for.
30MB of email space is provided. You can subscribe for additional email space at $5.35 (including GST) per MB per month.
Under normal circumstances, service will be activated within 4 working days. However, depending on telephone line conditions or locations, it may take longer.
If you are not at the specified address when SingPost makes the delivery, a SingPost Notification Card will be slotted under your door asking you to arrange for a 2nd delivery attempt. If that too is unsuccessful, the 3rd delivery attempt is chargeable at $21.40. Prices are subject to change and the prevailing GST shall apply.
Yes, you can. Starhub MaxOnline uses cable lines whereas SingTel Home BroadBand uses telephone lines. However, you may need to re-configure your PC as it may currently be configured for Starhub MaxOnline.
No. Your contract period remains as per the activation date of your SingTel Home BroadBand service.
We only recommend ADSL modems that have been certified for use on SingTel Home BroadBand service. Different types of modems may require different network configurations.
If you need to reset your SingTel Home Broadband account password or email password, or change your User ID, you can do via self-service online.Click here to start.
To check recontract eligibility for your SingTel Home Broadband service:
Both Transferor (the existing subscriber) and Transferee must be present during the transfer. Customers can walk in to any of our Customer Service Counters.
In the event only one party (transferor or transferee) can be present for the transfer, he/she will have to furnish the following documents at point of transfer:
Upon transfer, the Transferor’s loyalty reward may be forfeited.
The Transferee will take over the remaining terms of contract(s) of the Transferor, otherwise the Transferor will have to pay a penalty for early termination of contract(s).
The Transferee will be charged a one-time transfer fee of $10 (before GST). There will also be a fee of $53.30 for installation at the Transferee’s premises.