Common Enquiries for SingTel Home BroadBand

  • SingTel Home BroadBand

Common Enquiries for SingTel Home BroadBand

  1. Can I transfer my SingTel Home BroadBand Plan anytime during my contract period?
  2. What happens if I terminate my service before the contract period ends?
  3. What happens if I upgrade/downgrade within the same or between different speeds?
  4. How much email storage space is provided?
  5. How long does it take to activate SingTel Home Broadband service?
  6. What happens if I miss the modem delivery date/time?
  7. I am currently a Starhub MaxOnline subscriber. Can I apply for SingTel Home BroadBand service?
  8. Will the change of plan affect my contract period?
  9. I already have an ADSL modem. Can I use it with my SingTel Home Broadband instead of using the modem offered to me in the SingTel Home Broadband promotion package?
  10. How do I reset my SingTel Home BroadBand account password?
  11. How can I check whether I’m eligible to recontract my SingTel Home BroadBand service?
  12. What should I do to transfer ownership of my SingTel Home BroadBand?

  1. Can I transfer my SingTel Home BroadBand Plan anytime during my contract period?

    Yes. The transferee will continue with the balance of the SingTel Home BroadBand Plan contract period.

  2. What happens if I terminate my service before the contract period ends?

    An early termination fee will be imposed. The fee is based on the remaining number of months in your contract period x the promotional subscription rate that you are paying.

  3. What happens if I upgrade/downgrade within the same or between different speeds?

    If you are not obligated to complete any contractual period in your SingTel Home BroadBand plans, you may change to any other plans currently offered by SingTel Home BroadBand. Change of plans is subject to the terms and conditions of the SingTel Home BroadBand promotions you have signed up for.

  4. How much email storage space is provided?

    30MB of email space is provided. You can subscribe for additional email space at $5.35 (including GST) per MB per month.

  5. How long does it take to activate SingTel Home Broadband service?

    Under normal circumstances, service will be activated within 4 working days. However, depending on telephone line conditions or locations, it may take longer.

  6. What happens if I miss the modem delivery date/time?

    If you are not at the specified address when SingPost makes the delivery, a SingPost Notification Card will be slotted under your door asking you to arrange for a 2nd delivery attempt. If that too is unsuccessful, the 3rd delivery attempt is chargeable at $21.40. Prices are subject to change and the prevailing GST shall apply.

  7. I am currently a Starhub MaxOnline subscriber. Can I apply for SingTel Home BroadBand service?

    Yes, you can. Starhub MaxOnline uses cable lines whereas SingTel Home BroadBand uses telephone lines. However, you may need to re-configure your PC as it may currently be configured for Starhub MaxOnline.

  8. Will the change of plan affect my contract period?

    No. Your contract period remains as per the activation date of your SingTel Home BroadBand service.

  9. I already have an ADSL modem. Can I use it with my SingTel Home Broadband service instead of using the modem offered to me in the SingTel Home Broadband promotion package?

    We only recommend ADSL modems that have been certified for use on SingTel Home BroadBand service. Different types of modems may require different network configurations.

  10. How do I reset my SingTel Home BroadBand account password?

    If you need to reset your SingTel Home Broadband account password or email password, or change your User ID, you can do via self-service online.Click here to start.

  11. How can I check whether I’m eligible to recontract my SingTel Home BroadBand service?

    To check recontract eligibility for your SingTel Home Broadband service:

    • Online self help: Click here.
    • Via *SEND service: Press *1610 followed by the SEND key on your mobile phone and select the option “Check SingTel Home Broadband Recontract Eligibility”
  12. What should I do to transfer ownership of my SingTel Home BroadBand?

    Both Transferor (the existing subscriber) and Transferee must be present during the transfer. Customers can walk in to any of our Customer Service Counters.

    In the event only one party (transferor or transferee) can be present for the transfer, he/she will have to furnish the following documents at point of transfer:

    • Authorisation letter and acceptance letter: signed by both Transferor and Transferee, with the information below
      • User ID
      • SingTel Home BroadBand Telephone no.
      • Name of current subscriber
      • Name of transferee
    • Original identification documents of both parties
    • Please ensure that the authorisation letter is signed by both Transferor and Transferee.

    Upon transfer, the Transferor’s loyalty reward may be forfeited.

    The Transferee will take over the remaining terms of contract(s) of the Transferor, otherwise the Transferor will have to pay a penalty for early termination of contract(s).

    The Transferee will be charged a one-time transfer fee of $10 (before GST). There will also be a fee of $53.30 for installation at the Transferee’s premises.

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