Common Enquiries for Fixed Line

  • Fixed Line

Common Enquiries for Fixed Line

  1. I am moving office. How do I arrange to transfer my line?
  2. How do I apply Call Waiting? What are the charges?
  3. How do I apply Caller ID? What are the charges?
  4. How do I apply Call Transfer? What are the charges? Are there any additional charges if I divert calls to my mobile phone?
  5. How do I change my fixed line number? What are the charges and how long does it take?
  6. How do I make my number private and unlisted in the Yellow Pages?
  7. Suspension of Fixed Line: I am going overseas for a few months. Can I temporarily suspend my line?
  8. How do I sign up for a new fixed line?
  9. How do I activate my extension socket? What are the charges and how long does it take?
  10. How do I prevent someone else from using my telephone line to make outgoing calls?
  11. How do I reset the PIN for my fixed line Phonelock service, remote control or Telemail?
  12. What should I do to transfer ownership of my fixed line?
  1. I am moving office. How do I arrange to transfer my line?

    How to Apply

    Charges for Residential Line

    • For normal removal, $30 ($32.10 inclusive of GST)
    • For applicants with a SingNet BroadBand service tied to their telephone line, $30 + $40 ($74.90 inclusive of GST)
      • $40 relocation fee applies to telephone line and SingNet BroadBand registered under different account holders.
      • $40 relocation fee is waived for telephone line and SingNet BroadBand accounts registered under the same account holder.
    • For applicants who have other ISP broadband services tied to their telephone lines (e.g. Pacific Net, Cyber net), $30 ($32.10 inclusive of GST) plus other ISP's broadband removal charges.
    • Upon removal, if there is a need for internal wiring, the charges for the first 50 metres are as follows:
    • Normal $50 ($53.50 inclusive of GST)
    • Express $75 ($80.25 inclusive of GST)
    • Super Express $100 ($107.00 inclusive of GST)

    Charges for Business Line

    • For normal removal, $30 ($32.10 inclusive of GST)
    • For applicants with a SingNet BroadBand service tied to their telephone line, $30 + $60 ($96.30 inclusive of GST)
    • For applicants who have other ISP broadband services tied to their telephone lines (e.g. Pacific Net, Cyber net), $30 ($32.10 inclusive of GST) plus other ISP's broadband removal charges.
    • Upon removal, if there is a need for internal wiring , the charges for first 50 metres are as follows:
    • Normal $70 ($74.90 inclusive of GST)
    • Express $105 ($112.35 inclusive of GST)
    • Super Express $140 ($149.80 inclusive of GST)
    • Note: For ceiling above 3.3 metre in height, Singtel is unable to do the wiring. Please engage your own contractor for the wiring.

    Activation Time

    • Normal - 5 working days
    • Express – 2 working days
    • Super Express – 6 working hours

  2. How do I apply Call Waiting? What are the charges?

    How to Apply

    Residential Line

    Business Line

    Charges

    • There is a one-time connection fee of $21.40. The quarterly subscription for Call Waiting is $12.84. These prices include GST.

    Activation Time

    • 3 working days

  3. How do I apply Caller ID? What are the charges?

    How to Apply

    Residential Line

    Business Line

    Charges

    • There is a one-time connection fee of $21.40. The quarterly subscription for Caller ID is $12.84. These prices include GST.

    Activation Time

    • 3 working days

  4. How do I apply Call Transfer? What are the charges? Are there any additional charges if I divert calls to my mobile phone?

    How to Apply

    Residential Line

    Business Line

    Charges

    • There is a one-time connection fee of $21.40. The quarterly subscription for Call Transfer is $12.84. These prices include GST.
    • Local call charges apply when calls are transferred to your fixed line.
    • When a call is perted to your mobile phone, call charges depend on whether incoming calls are free or chargeable on your mobile plan.

    Activation Time

    • 3 working days

  5. How do I change my fixed line number? What are the charges and how long does it take?

    How to Apply

    Residential Line

    Business Line

    Charges

    • Per Number Change: $32.10
    • Reservation of Telephone Number: $32.10 per month
    • Choice Number Selection: $107.00 per Choice Number
    • Diamond Number Selection: $308.16 per Diamond Number
    • OneNumber Golden Number Selection: $535 or $2,140 depending on the number combination.
      (The above prices include GST.)
    • Requests take 3 working days to process. Only the registered account holder may write in to request a change of number. Customers must settle all outstanding balances on their accounts before the change of number is processed. All existing services will be transferred to the new number unless the customer terminates them.

  6. How do I make my number private and unlisted in the Yellow Pages?

    How to Apply

    Charges

    • There is a one-time connection fee of $21.40. The quarterly subscription for Calling Number Non-Display is $5.35. These prices include GST.

  7. Suspension of Fixed Line: I am going overseas for a few months. Can I temporarily suspend my line?

    How to Apply

    • Call our Hotline 1606 (Business)
    • Walk in to any of our Customer Service Counters
    • Fax your request to 6796 1767  (Residential) or (65) 6477 9372 (Business)
    • Your monthly fixed line and any value-added services subscriptions will continue while your line is temporarily suspended.

  8. How do I sign up for a new fixed line?

    Residential Line

    If you are a new customer:

    If you are an existing SingTel customer and wish to apply for an additional telephone line:

    • Apply online
    • Call our Hotline 1609

    Age Eligibility

    Singapore Citizens / Permanent Residents

    • Applicants must be at least 17 years of age.
    • Applicants aged between 17 - 20 years are
      • allowed only 1 telephone line (or Direct Exchange Line) each;
      • provided services with local usage only; and
      • barred from outgoing STD, IDD, Operator-Assisted (104), Audio line (1900) and incoming International Collect calls.

    Foreigners

    • Applicants must be at least 21 years of age.
    • Applicants on social visit must provide tenancy agreement or document as proof of ownership of property in Singapore.

    Foreigner’s Deposit
    A minimum deposit of $200 (non-taxable) per line is required for foreigners with

    • Work permit
    • Social pass
    • Student pass
    • Dependant pass

    Business Line

    If you are a new customer:

    If you are an existing SingTel customer and wish to apply for an additional telephone line:

    • Apply online
    • Call our Hotline 1606

    Charges


    Prices are inclusive of GST.

  9. How do I activate my extension socket? What are the charges and how long does it take?

    How to Apply

    Charges

     

    Service Description
    Normal ($)
    Express (within 48 hours)
    Super Express (within 6 hours)
    One time Charge ($)
    Telephone line turn-on charge
    53.50
    80.25
    107
    -
    Rental per quarter
    29.43
    -
    -
    -
    Surface wiring
    53.50
    80.25
    107
    -
    Service charge including activation of 1st socket
    53.50
    80.25
    107
    -
    Activation of subsequent socket
    21.40
    32.10
    42.80
    -
    After office hours* installation surcharge
    *After 6pm on Mon-Sat
    32.10
    Cancellation by customer
    21.40
    Activation
    5 working days
    • There is a charge of $53.50 for first socket activation of extension socket and $21.40 for each subsequent socket. These prices include GST.

    Activation Time

    • 5 working days (except for new line connection)

  10. How do I prevent someone else from using my telephone line to make outgoing calls?

    You can apply for Phone Lock to prevent unauthorized calls from your telephone line.

    How to Apply

    Residential Line

    Business Line

    Charges

    • There is a one-time connection fee of $21.40. The quarterly subscription for Phone Lock is $12.84. These prices include GST.

    Activation Time

    • 3 working days

  11. How do I reset the PIN for my fixed line Phonelock service, remote control or Telemail?

    Fax in to (65) 64779372.

  12. What should I do to transfer ownership of my fixed line?

    Both Transferor (the existing subscriber) and Transferee must be present during the transfer. Customers can walk in to any of our Customer Service Counters, with their original NRICs.

    If the Transferee is a Singapore Citizen / Permanent Resident:

    • Transferee must be at least 17 years of age.
    • A Transferee aged between 17 - 20 years is:
      • allowed only 1 Telephone Line (or Direct Exchange Line, DEL) per NRIC
      • provided services with local usage only; and
      • barred from outgoing STD, IDD, Operator Assisted (104), Audio line (1900) and incoming International Collect calls.

    If the Transferee is a foreigner:

    • Transferee must be above 21 years of age.
    • Transferee on social visit must provide tenancy agreement or proof of ownership of property in Singapore.
    • A minimum deposit of $200 per line is required for foreigners with Work Permit, Social Pass, Student Pass or Dependent Pass.

    Transferee has to pay a one-time transfer fee of $21.40 (including GST).

Back to Top ^


Bookmark & Share: Twitter | Facebook | Digg |
SITEMAP
|
STANDARD AGREEMENT
|
COPYRIGHT
|
® SingTel (CRN: 199201624D) All Rights Reserved.
Like us on Facebook to stay up to date with the latest in SingTel's promos, events, contests and more!