Common Enquiries for mio Plan

  • mio Plan

Common Enquiries for mio Plan

  1. Who is eligible for mio Plan?
  2. I am neither Singaporean nor a permanent resident. Can I sign up for mio Plan and do I need to pay a deposit?
  3. I am an existing SingTel Mobile and SingNet customer. Can I change my existing plans to mio Plan?
  4. How long can I enjoy the free value-added services bundled with mio Plan?
  5. Are there any special handset offers for mio Plan customers?
  6. Is there any penalty for pre-mature termination of mio Plan?
  7. Do I have to purchase a handset when I sign up for mio Plan?
  8. What should I do to transfer ownership of my mio Plan?
  9. What are the charges if I need to temporarily suspend my mio Plan?

  1. Who is eligible for mio Plan?

    mio Plan is open to all new and existing SingTel NRIC-registered customers with less than 6 months remaining on their contract period for SingTel Fixed Line, SingTel Mobile and SingNet BroadBand services.

    Customers with existing SingTel Fixed Line, SingTel Mobile and SingNet BroadBand registered under the same NRIC enjoy bundled savings with mio Plan.

  2. I am neither Singaporean nor a permanent resident. Can I sign up for mio Plan and do I need to pay a deposit?

    Yes, you can sign up for mio Plan. A foreign deposit may be required if you are holding a Work Permit, Dependence Pass, Student Pass or Social Visit Pass. Employment Pass or S Pass holders are not required to pay a foreign deposit. Please refer to Foreign Deposit table below:

    No. of existing services with SingTel

    Foreign deposit already collected (Before mio Plan)

    No. of existing services migrating to mio Plan

    No. of new services (with mio Plan)

    Additional foreign deposit required

    0

    $0

    0

    3

    $400

    1

    $200

    1

    2

    $200

    1

    $200

    0

    3

    $400

    2

    $400

    2

    1

    $0

    2

    $400

    0

    3

    $400

    2

    $400

    1

    2

    $200

    For mobile application, other deposits may be required in accordance to SingTel credit policies. This is applicable for all Singaporeans, Permanent Residents and foreigners holding an Employment Pass or S Pass. Please refer to table below:

    SingTel Mobile line

    Deposit already collected
    (Before mio Plan)

    SingTel Mobile line migrating to mio Plan

    Additional deposit required

    0

    $0

    N.A.

    $200

    1

    $200

    Yes

    $0

    1

    $200

    No

    $200

  3. I am an existing SingTel Mobile and SingNet customer. Can I change my existing plans to mio Plan?

    Yes, as long as less than 6 months remain on your existing contracts. You will also have to sign up for a SingTel Fixed Line.

  4. How long can I enjoy the free value-added services bundled with mio Plan?

    You will enjoy the free services as long as you are still subscribed to mio Plan.

  5. Are there any special handset offers for mio Plan customers?

    Yes. All mio Plan customers may purchase a new handset with a new contract without any surcharge even if there are 12 months remaining on the contract for your existing mobile line.

  6. Is there any penalty for pre-mature termination of mio Plan?

    Yes. If you terminate your mio Plan before your contract ends, you will be charged the mio Plan termination fee and termination fee(s) tied to any existing contract(s) for the terminated services.

    7. Services terminated Mobile with iPhone, Samsung Galaxy S and Windows Phone 7 (iTwo Value Plan and above)

    Service(s) Terminated

    Service(s) Retained

    Termination Charges

    All 3 services

    NIL

    $1,305.40

    SingTel Fixed Line & SingTel Mobile

    SingNet BroadBand

    $984.40

    SingTel Mobile & SingNet BroadBand

    SingTel Fixed Line

    $1,177.00

    SingTel Fixed Line & SingNet BroadBand

    SingTel Mobile

    $449.40

    SingNet BroadBand

    SingTel Fixed Line & SingTel Mobile

    $321.00

    SingTel Mobile

    SingTel Fixed Line & SingNet BroadBand

    $856.00

    SingTel Fixed Line

    SingTel Mobile & SingNet BroadBand

    $128.40

    Services terminated Mobile with iPhone, Samsung Galaxy S, Windows Phone 7 (iOne Plus Plan) and non-iPhones

    Service(s) Terminated

    Service(s) Retained

    Termination Charges

    All 3 services

    NIL

    $984.40

    SingTel Fixed Line & SingTel Mobile

    SingNet BroadBand

    $663.40

    SingTel Mobile & SingNet BroadBand

    SingTel Fixed Line

    $856.00

    SingTel Fixed Line & SingNet BroadBand

    SingTel Mobile

    $449.40

    SingNet BroadBand

    SingTel Fixed Line & SingTel Mobile

    $321.00

    SingTel Mobile

    SingTel Fixed Line & SingNet BroadBand

    $535.00

    SingTel Fixed Line

    SingTel Mobile & SingNet BroadBand

    $128.40

    mio Plan Termination Charges

    Termination Charges

    Fixed Line

    BroadBand

    Mobile

     

     

     

    Mobile with iPhone (iTwo Value plan and above)

    Mobile with iPhone (iOne Plus Plan) and non-iPhones

    For 24 mths contract

    $128.40

    $321

    $856

    $535

    Actual Charges will be calculated based on the following formula:
    (Termination Charges of individual Services ÷ Contract Period) x Number of Remaining Months of the Contract Period (including the month in which termination occurs)

    For customers who have taken a mio Plan Premium Top-Up Option, the termination charges should be calculated in the following manner:
    (mio Plan termination charges) + (Number of remaining months in contract including the month in which termination occurs x Premium Top-Up Amount)

  7. Do I have to purchase a handset when I sign up for mio Plan?

    Yes.

  8. What should I do to transfer ownership of my mio Plan?
    • Both Transferor (the existing subscriber) and Transferee must be present during the transfer. Customers can walk in to any of our Customer Service Counters.
      • The Transferee must be present for the transfer.
      • If the Transferor choose NOT to be present, an authorisation letter stating the transfer and a photocopy of the Transferor’s NRIC must be presented.
    • The Transferee must be eligible to sign up for mio Plan.
    • No changes to the current mio Plan will be allowed after the transfer. The Transferee will continue to enjoy the same free service provided by mio Plan at the bundled price. Eligibility for equipment will remain and continue from the day of mio Plan sign up. The new owner will be eligible for equipment upgrade when there are 12 months remaining on the mio Plan contract.
    • Transferor’s mobile supplementary line(s) will be transferred to a default pricing plan and the existing contractual period of his/her supplementary mobile line(s) will remain.
    • The Transferee will be charged a one-time transfer fee of $21.40. There will also be a fee of $53.30 for installation at the Transferee’s premises. Prices include GST.
  9. What are the charges if I need to temporarily suspend my mio Plan?

    TOS Services

    SingTel Fixed Line

    SingTel Mobile

    SingNet BroadBand

    Single Service Charges

    Monthly Subscription still applies

    All 3 products

    $40

    Back to top


Bookmark & Share: Twitter | Facebook | Digg |
SITEMAP
|
STANDARD AGREEMENT
|
COPYRIGHT
|
® SingTel (CRN: 199201624D) All Rights Reserved.
Like us on Facebook to stay up to date with the latest in SingTel's promos, events, contests and more!