Just dial *1626 and select the option “Check Acct Balance”.
Yes. Please click here for more details.
Receiving SMS while roaming overseas is free, but charges are incurred for sending SMS while roaming. Please click here for more details.
You will be eligible for an upgrade if your remaining contract is less than 12 months and more than 4 months (a top-up amount will be required). No top-up is required if your remaining contract is less than 3 months.
You may dial *1626 to check if you are eligible for a phone upgrade and to check your outstanding balance. Please ensure that any outstanding balance is cleared before proceeding to a hello! Shop to do an upgrade.
Alternatively, you can also check your eligibility online by clicking here.
Please click here for a description of SMS Plus.
Yes. Local airtime charges apply if you divert a call to a local number and the call is answered. Local airtime charges also apply to the local number you diverted the call to unless that number is on a free incoming call plan.
Please ensure that the GPRS and MMS settings on your phone are configured properly. Click here for information on how to do this.
Please ensure that the message centre number configured on your phone is +6596197777
You should also check your phone settings to ensure that SMS barring is not activated.
You can retrieve your messages from any phone by dialling 1389 (in Singapore) or +65 96301389 (from overseas). Your mailbox number is your 8-digit mobile phone number and your default password is 9999.
You can visit our Broadband on Mobile website to check your data usage.
If the PUK code is entered incorrectly three consecutive times, your SIM will be blocked.
If your PUK code is then entered incorrectly 10 times or more, your SIM card will be wiped and will need to be replaced.
This is a security measure to protect your service.
You can obtain your PUK code to unlock your phone via a self-help menu on our IVR. Dial 1688, select your preferred language, then follow the instructions to select the option for PUK code option.
Click here to reset it.
Both Transferor (the existing subscriber) and Transferee must be present during the transfer. Customers can walk in to any of our Customer Service Counters.
The Transferee must be at least 18 years of age on the date of transfer. Customers between 18 and 21 years of age will be provided with services for local usage only.
The Transferee will be charged a one-time transfer fee of $20 (before GST).
Other important terms:
Call our hotline 1688 (or +65 6235 1688 if calling from overseas) immediately to report the loss. The mobile line will be temporarily disconnected to prevent unauthorised calls. Alternatively, you may visit our Customer Service Counters to report the loss of your mobile phone. Please bring original documents for verification.
Visit any of our Customer Service Counters personally with original identification documents. SingTel Mobile customers who have lost their SIM Card can get a replacement SIM card for free if they have a Police Report regarding their lost SIM/device. SingTel Mobile customers without Police Report regarding their lost SIM/device will be charged for SIM Card Replacement due to loss.
You need an MMS-supported mobile phone. Next, you are required to activate and configure your mobile phone. Click here for the configuration of your mobile phone.
For more information on MMS service, click here.
To top up your hi!Card, simply purchase a Top Up card from any authorised dealer. Alternatively, you can top it up via any Self-service Automated Machine (SAM), DBS/POSB ATM or AXS Station. To find out more, click here.
Prepaid Roaming is a call-back service. To roam, just follow these steps:
For example, to call the number 61234567 in Singapore, dial the following sequence: *131*651234567# then press the SEND key..
This message will be routed to SingTel, and we will call you back within 10 seconds. When you answer the call, you will hear a ringing tone and be automatically connected to the party you wish to talk to. Should the party be unavailable, your call will be disconnected after a maximum of 5 rings.
Please note that the availability of Prepaid Roaming depends on the foreign network operator, their coverage and the handset used. For a list of supported operators, click here.
For more information on Prepaid Roaming, click here.
All new and existing SingTel Prepaid Mobile customers are eligible to subscribe to the on-demand Free Incoming Call Plan. This includes new and existing prepaid customers on hi!Card, hello!Mobile Card, Kababayan Card, simPati Kangen Card and Sawadee hi!Card. Free Incoming calls are not applicable to customers on SUPER HOT$128 value or BONU$30 value.
To activate the Free Incoming Call plan, key *1300 and "SEND" via your SingTel Prepaid Mobile Card. Upon confirmation, a subscription fee of $0.60 will be deducted from your prepaid mobile Main Account.
To check your hi!Card account balance:
SUPER HOT$128 or Bonus$30 customers can dial *139# to check on their account balances.
For local airtime/ SMS rates, click here.
During this promotional period, each SUPER HOT$128 card provides customers with:
*Minimum Balance of $0.01 needs to be maintained in the "Local Talktime & SMS" bonus account to enjoy Free Incoming Calls promotion.
To enjoy the bundled value of SUPER HOT$128, simply purchase and top up with the Super HOT$128 Top-up card. Alternatively, you can top up via any Self-service Automated Machine (SAM), DBS/POSB ATM or AXS Station.
Please note that by topping up with Super HOT$128, any unused value in your BONU$30 bonus account will be immediately set to zero.
Each BONU$30 Top-up card provides prepaid mobile customers with:
1. $30 worth of Local voice calls (Excluding premium calls to 1800/1900/100/LDD), Local SMSes, IDD calls and Global SMSes
2. FREE IDD calls (v019) to China and Malaysia
To enjoy the bundled value of BONU$30, simply purchase and top up with the BONU$30 Top-up card. Alternatively, you can also top up via any Self-service Automated Machine (SAM), DBS/POSB ATM or AXS Station.
Please note that by topping up with BONU$30, any unused value in your Super HOT$128 bonus account will immediately be set to zero.