iPhone FAQ
- FAQ
AppleCare Protection Plan
Using Your iPhone
Your Recent Queries
Getting Started
3. I am interested in the iFlexi Premium plan. Will I be getting a handset voucher as similar to the current policy for iThree Plus and P1500?
6. Where can I go to see a demo of the new iPhone Device? Are there any stores offering demonstrations?
Apple iPhone Handset
Network
Content
Getting ready
Warranty
AppleCare Protection Plan
With the AppleCare Protection Plan for iPhone, Apple experts can help troubleshoot issues with your iPhone, iPhone applications such as Mail, Safari, Calendar, and iTunes, and interconnectivity between your iPhone and your Mac or PC. Should your iPhone need service under the plan, Apple technical support representatives can even set up a repair on the same call.
Every iPhone comes with one year of hardware repair coverage and 90 days of technical support. The AppleCare Protection Plan for your iPhone extends your complimentary coverage to two years from the original purchase date of your iPhone.
You can purchase the AppleCare Protection Plan anytime within the one-year limited warranty period. Your eligibility for coverage under the AppleCare Protection Plan starts from your iPhone purchase date.
- Provides expert support for iPhone operating system and included Apple-branded iPhone applications.
- Supports interconnectivity between your iPhone and your Mac or PC.
- Covers iPhone battery depletion.
- Covers iPhone & iPhone Bluetooth hands-free headset and included accessories.
Apple may provide service through one or more of the following options: carry-in service (to Apple retail stores or Apple Authorized Service Providers), direct mail-in service, or Do-It-Yourself (DIY) parts (so you can service your own product).
The AppleCare Protection Plan uses genuine Apple parts for repair service. Genuine Apple parts may include new, used, or refurbished parts. Repairs are performed by Apple-authorized technicians.
Yes. If you choose to sell or give away your iPhone, you can also transfer the ownership of the AppleCare Protection Plan. Please see AppleCare Protection Plan Terms and Conditions for complete details.
You can register your AppleCare Protection Plan at
www.apple.com/support/applecare/overview/or contact Apple at the phone number included in your AppleCare Protection Plan package. Easy-to-follow instructions are also included with your AppleCare Protection Plan package.
Using Your iPhone
Choose General > Keyboard and turn Auto-Capitalization on or off. By default, iPhone automatically capitalizes words after you type sentence-ending punctuation or a return.
The iPhone does not support data transfer via Bluetooth.
You can set the default ring tone for calls, the alarm clock and timers. You can also assign individual ring tones to contacts so you know who's calling. To set the default ring tone: In Settings, choose Sounds > Ring tone, then choose a ring tone. Assign a ring tone to a contact: From the home menu, tap Contacts > choose a contact > Ring tone > choose a ring tone.
- Touch and hold any Home screen icon until the icons begin to wiggle.
- Arrange the icons by dragging them.
- Press the Home button to save your arrangement.
- Choose Phone > Call Forwarding and turn Call Forwarding on.
- Tap Forwarding and enter the phone number you want calls forwarded to.
You must be in range of the cellular network when you set call forwarding.
Ring tones can be purchased from the iTunes store, but this service is currently unavailable in Singapore.
Set iPhone to vibrate: In Settings > choose Sounds. Separate controls let you set vibrate for both ring mode and silent mode.
The maps are not stored on the phone so data charges apply.
Make sure you have the latest version of iTunes. This can be downloaded from the Apple website www.apple.com/sg/itunes. If you are in iTunes, just click on Help > Check for updates. When you connect your iPhone you will be promoted to upgrade the software if there is an update. Also don't forget to backup your iPhone!
Your Recent Queries
1. I am asked to upgrade my iPhone software to the new release version 3.1 when I connect my iPhone to iTunes. Will it affect my settings?
Apple occasionally releases software updates that improve performance or introduce features. Updating your iPhone does not affect user content or settings. iTunes checks the iPhone OS version installed on the handset, and compares it to the iPhone OS version available from the Apple servers. If the version on the Apple servers is newer, iTunes will prompt the user to download and install that new version. When you update, there are "behind the scenes" things that iTunes needs to do, like unpack the compressed file, copy it to the handset, reboot the phone, etc. which could take from a few minutes up to 30 minutes.
For new customers who terminate within the three month minimum subscription period, three months’ list price on the respective price plans plus an $856 equipment penalty will still apply.
For terminations after the minimum three months subscription period, the $856 equipment penalty will apply. For existing customers who terminate at anytime within the contract period, the $856 equipment penalty will apply.
3. My current contract balance is less than 12 months and would like to purchase the iPhone 3GS. How can I go about with it?
You can purchase the iPhone 3GS at subsidized rates with a 24-month equipment contract with an additional top-up of $100 (from non-iPhone to iPhone) or $300 (from iPhone to iPhone).
Getting Started
New iFlexi plans have been specially tailored for iPhone users.
We encourage customers to sign-up for the new iFlexi plans. Should you choose to stay on your current plan, the iPhone will also be made available on other SingTel plans.
We encourage you, however, to take on a Broadband on Mobile (Value-added Service) data plan to accommodate your data usage. With maximum download speed of 7.2Mbps, similar to the bundled data on the iFlexi plans, you can enjoy superior data usage experience. See special rates on Broadband on Mobile data plan.
3. I am interested in the iFlexi Premium plan. Will I be getting a handset voucher as similar to the current policy for iThree Plus and P1500?
Yes, iFlexi Premium plan includes a $300 handset upgrade voucher as well as generous data and voice bundle. On this plan you get 30GB of data at download speed of 7.2 Mbps, 2000 minutes and 2000 SMS/MMS FREE.
Only iPhone 3GS purchased from SingTel get the best iPhone experience as SingTel only supports iPhone 3GS devices that are connected to SingTel's network.
iPhones purchased elsewhere need to be legally unlocked by the carrier from which the device was purchased. Please contact your original carrier to unlock.
When you register with your SingTel SIM on iTunes you can download the newest version of the iPhone software and the phone will work seamlessly with SingTel as your carrier settings will be automatically updated.
If the iPhone3GS has been illegally unlocked then your phone will not work and SingTel will not support it. If you purchased a 2G iPhone, then these have all illegally unlocked and will not work or be supported by SingTel.
Customers who purchased their iPhone from SingTel can visit SingTel Hello! Store at Comcentre for hardware issues. For general troubleshooting, customers can call 1688 for assistance. Standard Apple Warranty applies, for more warranty details go to www.apple.com/sg/iphone. We will not honor warranty of any iPhones not purchased from SingTel.
6. Where can I go to see a demo of the new iPhone Device? Are there any stores offering demonstrations?
Comcentre, Hello! Stores, selected SERs and Apple premium resellers will have a working demonstration unit.
Apple iPhone Handset
The iPhone handset is compatible with current post-paid 3G SIM cards. Customers using a 2G SIM card will have to upgrade to a new 3G U-SIM.
At this stage, no. However, you can purchase the iPhone 3GS on any the eligible price plans with monthly subscription for as low as $25.68.
The Camera is 3.0 mega pixels and features Photo geotagging; iPhone and third-party application integration.
Yes, iTunes is compatible with Macs and PCs.
Mac: Mac computer with USB 2.0 port; Mac OS X v10.4.10 or later; iTunes 7.7 or later.
Windows: PC with USB 2.0 port; Windows Vista; or Windows XP Home or Professional with Service Pack 2 or later; iTunes 7.7 or later.
It depends on what you use your iPhone for. The Built-in rechargeable lithium-ion battery charges via USB to computer system or power adapter. Examples of battery life:
· Talk time: Up to 5 hours on 3G
· Standby time: Up to 300 hours
· Internet use: Up to 5 hours on 3G; up to 6 hours on WI-FI
Yes, users of the iPhone will require access to the internet and iTunes.
iPhone handsets run on Mac's OSX platform.
Yes, SingTel will be providing customers with a choice of the 8GB or 16GB handset on selected plans/offers.
Yes, the iPhone handset doubles as an iPod and takes standard earphones.
The 8GB model comes in Black only; the 16GB or 32GB model comes with in a choice of Black or White.
The screen is 3.5-inch (diagonal) widescreen Multi-Touch display. Resolution is 480-by-320-pixel resolution at 163 ppi.
The following will be available:
Original Iphone Accessories:
· Dock Connector to USB cable
· USB Power Adaptor
· Stereo Headset
· Iphone Dock
3rd party Iphone Accessories
· Screen Protector (Clear)
· Screen Protector (Privacy)
· Assorted Cases (details to follow)
Yes, you can. We have 2 interest-free instalment plans available, using either a UOB or a Citibank credit card, only applicable at hello! stores. The 0% instalment plan is restricted to the handset purchase only, subjected to a minimum purchase price and the number of months option. The terms & conditions for the instalment plans are as below:
- UOB IPP Program: UOB instalment Plan is applicable to both New & Existing customers who purchase mobile phones (2-year signups) with minimum purchase amount of more than or equal to $300 and above, regardless of any price plans. This plan is restricted to the mobile phone purchase only. IPP is NOT applicable for purchase of accessories or any other items. IPP is NOT applicable for purchases with trade-ins. IPP eligibility is also subjected to change, depending on the nature of the promotion and offer, and will be reflected in the individual promo/program memos.
- CitiBank FPP Program: All CitiBank Visa/ MasterCard card-member are eligible for the CitiBank/ FPP Program as long as their available credit limit is sufficient to cover the total price of the goods purchased. CitiBank Visa/ MasterCard issued outside Singapore will are not applicable for this program. A minimum purchase price of S$200 (regardless of product purchased) is required before a cardmember can be eligible for FPP. Cardmembers have the option of a 3,6,9 or 12 month instalment plan.
- Other terms and conditions apply.
Network
The handset will be preset to the SingTel Network. Phones not connected to the SingTel network will not be supported by SingTel.
It may work but you may not enjoy the same iPhone experience as SingTel only supports iPhone 3GS devices that are connected to SingTel's network.
Absolutely! Once we launch, our sales team will help you determine the package that suits your needs and help you transfer your current service to a SingTel iPhone. Please check your contractual obligations with your current service provider.
iPhone 3GS gives quad-band GSM and tri-band HSDPA for voice and data connectivity around the world. iPhone 3GS supports WI-FI & 3G.
iPhone 3GS gives quad-band GSM and tri-band HSDPA for voice and data connectivity around the world. iPhone 3GS supports WI-FI & 3G networks and automatically switches between them to ensure the fastest possible download speeds.
iPhone handsets are compatible with mobile internet which is available. You can surf the Internet superhighway with the iPhone anywhere in Singapore. Enjoy FREE wireless broadband access in over 800 Wireless Surf Zones via SingTel Wireless@SG or experience superior broadband speed anywhere in Singapore via SingTel Broadband on Mobile service. For more details, click here.
Content
Visual Voicemail on iPhone is not available in Singapore.
Video calling is not available on the iPhone.
When you get your iPhone from SingTel, any existing VAS subscriptions not supported will be disconnected on your behalf. However, you can continue to enjoy the above content from IDEAS as well as new applications waiting for you to discover from the Apple application store. Please see www.apple.com/sg/iphone.
Yes, these features will be available from the iPhone device.
Yes you can with iPhone OS 3.1.2 upgrade.
On launch, customers will not be able to buy content from the Itunes store. However, they will be able to buy applications from the Apple application store. For more details go to www.apple.com/sg/iphone.
Yes, Multi-SIM can be used on the iPhone device. Multi-SIM enables you to have just one mobile line across multiple SIM cards (up to max 4 SIM cards). Now you can enjoy the convenience of using one mobile number across multiple handsets or devices. For more info, please visit www.singtel.com.
Yes, phone handsets support Microsoft Exchange, Active Sync, POP3 and iMAP mail.
Getting ready
Getting your contacts, calendars, music, videos and photos onto iPhone is simple. You do it all on your Mac or PC using iTunes.
· Download iTunes. Download and install the latest version of iTunes from www.itunes.com/sg/iTunes.
· Connect to your computer. Connect iPhone to the USB port in your Mac or PC using the included cable.
· Sync. When phone is connected, iTunes opens and guides you through the next steps. Select what you'd like to synch in each of the tabs, then click Apply in the lower-right corner. For tips on syncing, visit www.apple.com/sg/iphone.
For more detailed assistance on managing contacts go to www.singtel.com/iphone
To set up an email account directly on your iPhone, tap Add Account in Mail Settings. Then Tap the account type you have, or tap Other to configure most any POP3 or IMAP account. Email accounts can also be synced from your Mac or PC automatically using iTunes. To automatically add a Yahoo!Mail, Gmail,.Mac(MobileMe), or AOL account to Mail, tap the name, then enter the information requested. If your email is not listed, configure your email using the Other option. For more detailed assistance go to www.singtel.com/iphone
Joining a WI-FI network on the iPhone is similar to joining one on a Mac or PC. The first step is to locate nearby networks. Tap Settings then WI-FI from the Home screen. The WI-FI Networks screen displays WI-FI networks within range, and gives you the option to join an open or closed network.
The iPhone remembers which networks you join, treating them as known networks. Known networks remember any passwords and configuration information. When you move within range of a known network, the device will automatically connect to it. The iPhone searches for nearby WI-FI networks and prompts you to join them. The “Choose a Network” list on the WI-FI Settings screen displays a list of all available networks within range. For more detailed assistance on WI-fI set-up go to www.singtel.com/iphone.
How to learn more or for further support.
Find out more about iPhone features, discover tips and tricks, and see the complete User Guide at www.Apple.com/support/manuals/iphone.
To view the guide on iPhone, tap the iPhone User Guide bookmark in Safari or go to help.apple.com/iphone.
Warranty
Apple's Limited Warranty for iPhone covers your iPhone for one year.
Apple's Limited Warranty for iPhone covers your iPhone for one year from the date of original purchase. Apple's Limited Warranty begins on the date that the iPhone was originally purchased. To determine your warranty coverage, enter the serial number of your iPhone in the Online Service Assistant section (https://selfsolve.apple.com/GetWarranty.do) on the Apple Support site. Note: The service coverage information described at the Apple Support site is based on the date of purchase information available to Apple, depending on when or whether you registered your product or if you purchased it from an Apple authorized reseller. If you believe that the information is inaccurate, please update the information by contacting Apple using the appropriate links on the Apple Support site.
Warranty service for eligible repairs is available at no charge for twelve months from the date of purchase.
Apple's Limited Warranty for iPhone excludes coverage for damage resulting from accident, disassembly, unauthorized service and unauthorized modifications.
Apple offers the Out-of-Warranty Service for iPhones that are not eligible for in-warranty service.
Out-of-Warranty Service
If you own an iPhone that is not eligible for in-warranty service but is eligible for Out-of-Warranty (OOW) Service, Apple/SingTel will replace your iPhone for the Out-of-Warranty Service fee listed below.
iPhone 3GS Out-of-Warranty Service
8GB & 16GB SGD$350 (Includes GST)
For example, an iPhone that has failed due to damage or liquid damage is eligible for Out-of-Warranty service. However, certain damages are not eligible for OOW service, including catastrophic damage, such as the device separating into multiple pieces, and inoperability caused by unauthorized modifications.